Fast and professional service. Got in and out of there in 15 minutes. They let me hang around the…read moregarage which was cool. People running it knew their shit. There was a good kid who was waving a sign that got my attention by the road. Kid knew his stuff, though his sales schpiel could use some fine tuning. Great place would come back if I was in the area. Car is running great.

If there were a lower score I could give I would have. Had to take car to the dealer to have them…read morefix what these guys screwed up. Calle the manager and found he was let go. The district manager called and said he would take care of the problem cost to fix their mistake. Never heard back Called the Corporate office and they said the district managers boss would call me. Never heard another word. Cant recommend Grease Monkey as they do not stand behind there work. Sad

RUN AWAY FROM VALVOLINE!! They deserve NEGATIVE stars. I went for a routine oil change last…read moreSaturday for my Audi Q5 which this location had done before. After paying $139.55 I drove about 100 yards down the road to a stop light at which point my engine shut off and would not restart. Immediately called Valvoline and Manager, Michael, came down to look at my car. He reported everything they had done looked fine. Shoved car off main road into parking lot. He tried to convince me it was my battery (even though my lights were on and they checked the battery during oil change). He attempted to jumpstart my car and that was not the issue. Said he would start a customer care claim in case it's their fault and left. I had a tow truck take my car to repair shop where it was proven VALVOLINE neglected to put oil in my car after they drained it!! My motor is locked up and ruined. Not until Monday, did I hear from Lisa, area manager, through customer care line. She insisted she look at the car and try putting oil in it. Met her at repair shop to which she never once said hello, introduced herself, shook hands, or even express empathy for situation. Saw with her own eyes no oil is in the car and motor locked up. Says it has to be towed somewhere for a full diagnostic test and estimates to repair. I requested it go to Audi service department and she flat said no as if it's her vehicle and not mine. Told her I wanted to know where she wanted to take it and who was going to tow it. Was never notified with that information prior to her moving forward with having it towed. I asked for a rental and was told no until she received a diagnostic test and estimate. They received an estimate Tuesday at 2 pm and passed it on to their insurance company. I'm still being refused a rental vehicle and have had to call off work for 3 consecutive days to date. Was told insurance company would contact me yesterday and they did not and have not to date. They refuse to provide me with insurance contact information or someone above Lisa at Valvoline. Lisa has been nothing but rude and constantly blowing smoke and finding reasons to drag this process out instead of doing everything she can to help me. Their NEGLEGENCE AND INCOMPETENCE ruined my Audi motor and I'm the one suffering the consequences. I have filed complaint with the State's Attorney General Office and have also retained an attorney. This has been an ABSOLUTE NIGHTMARE and the worst customer service experience of my life. It's a mystery to me how Lisa ever became an area manager in a customer service company and Valvoline is PATHETIC and doesn't own up to their mess ups nor do they even act like they give a d@mn. Please stay away from this business so this doesn't happen to you!!!!!!

Great service. Competent crew. Easy in and out! My new Go To for car maintenance! Highly recommend!read more

It was good service but pricing was too high all they wrote was check engine light is on and didn't…read moretell me why so I'm very disappointed overall because now I have to take it to another place and spend more money.

I was driving across country and had to get an oil change and happen to see Grease Monkey's. I will…read moretell you you may find customer service as good some other place but NONE BETTER. I was treated with respect and courtesy and given prompt quality service. Thanks guys you helped make my trip. B Fitz Las Vegas

Got me in really quick even though I called and was told there were three cars in front of me. Yeah!read more

10 minute oil change, not a chance. I sat there for at least 10 minutes waiting on them to figure…read moreout that's their plan of attack was. They got me all imputed into the computer eventually, and determined they didn't have my oil. What? That's insane, a place that does ONLY oil changes doesn't have the right kind of oil. I was baffled. Waisted at least half an hour of my time, and called their supervisor to have him confirm they couldn't do the oil change. I could see from my truck they indeed had the oil, but decided that if they couldn't locate that big 500 gallon tote if 0w20. That I probably didn't want this gang of high schoolers charging my oil. I left having paid nothing, and only missing out on a potential future problem. They definitely need more training, and maybe some customer service skills. I'd recommend you think twice before going here, my review is not the only bad one.

Damaged my car and will not take ownership of the problem Say they have video showing the oil…read morechange and claim this shows them not at fault. I asked to view the video A guy Vitor said sure I will send it Nothing ever came to me and Victor does not return calls or text messages. The Garage that had to do the repair work states it had to have happened during the oil change. Terrible customer service and does not stand behind their work DO NOT GO THERE!!!

I've always received excellent service at this location. The waiting room is clean the staff is…read moreprofessional and knowledgeable. They do not over recommend products that you do not need or try to upsell you additional services. Always something that I despise being a woman and taking my car in to these places! I've been back four times and they have a great discount for healthcare and first responders!

Honestly better than I expected they went above and beyond for their customer and the oil change…read moredidn't even take more than 20 min and they checked my car to tell me what's wrong w it

I've been a repeat customer of Mark's Auto in Loves Park, IL for the past several years. The work…read morethey have done have included brakes, wheel bearings, catalytic converter concerns, oil changes, etc. They have done an excellent job every time! Their customer service is amazing, as they have dedicated staff who are pleasant to work with and are concerned about getting the job done right the first time. Their business sends out occasional coupons for discounted rates, which also adds to the value of their work. They are a 5 Star business!

The people at Marks are always so pleasant and helpful. I have come to trust them with everything…read morethey have done for me.

Merlin's has serviced my car several times. They always provide quality service at a good priceread more

I went in to get my oil changed, and they immediately came back to tell me my back shocks were bad…read more I knew my vehicle wasn't feeling up to par, and thought they were going, so I had them change them out. Then they came back and said I had an oil leak and that they would put some dye in the oil and for me to come back so they can see where it was. I went home and looked on my garage floor for oil, and there was nothing. I took it to get a second opinion, and LOW and behold, NO LEAK. I feel they ripped me off of the shocks, but 1 I can't prove it, and 2 I knew the shocks were getting old(I have a 2007 vehicle). I will never take my vehicle in there again, they took a woman as a sucker, and I bit.

Paid for a car wash, drive in and the system stopped after applying the soap. No wash or rinse…read more Had to drive to the self bay and pay to rinse it off so I could drive the car. What a rip off. Will never go there again. Don't waste you money on this crap car wash.

This car wash get 0 stars!! I went and got a car wash and afterwards I got a crack on my…read morewindshield. I told the manager Bryan and yelled at me and told me it's my fault. I have never been so disrespected as a customer. He is the general manager with no customer service. And My car was so dirty even after all that.

So my vehicle broke down on me 10 days ago. It needed a tow so I decided to have it taken to Tuffys…read moresince I live in the area. This was Monday night. After talking to Tuffys on the phone I was assured they would get right on it the next day. Well I live near the shop so I drive by daily and my vehicle did not move one inch from that spot for 10 days until I had it towed to a different shop. The kicker is Tuffys got an attitude about me taking it...they actually said they were about to roll it into the shop just when the tow truck pulled up! What a coincidence. Anyway they charged me $55 before I could take my car. Mind you they didn't even look at it. It just sat there for 10 days. Needless to say I'm done with Tuffys!

**Attention, if your money is important to you, don't come here**…read morePlaces like this just use their name recognition to screw people over. If I could give them negative stars I would. It's honestly my fault for coming back to this place after they lied to me about how much my tires were going to cost me last year. They quoted me $500 for both tires to be replaced, turns out they don't know how to read, so I ended up paying almost $1000. This time was a complete rip off. My car died on the road and I had it towed to Tuffy. It was clearly an electrical issue. My battery had just been replaced three months prior, so we figured it'd be the alternator. When I dropped it off, I asked for an oil change as well. A few days later, they sent me the inspection report for a total of over SEVEN THOUSAND DOLLARS. On that report they said I needed to get another new battery, alternator, new tires, and some other stuff that I don't even care to recall. The alternator alone was going to cost $823 to replace and install. My fiancé called and told them not to do any more work on the car, at all, full stop. They proceeded to do the oil change that I had originally requested before they came to us with all of the other "issues". Well they decided to continue with the oil change and charged us for that as well. My fiancé called them back and asked them why they would replace the oil on a car they were saying couldn't run anyway. The owner responded, "well, she was going to pay to make it run." Needless to say, I picked up my car and brought it home. The car started leaking oil, when that previously wasn't a problem ... it seemed as though they messed with the seal for the oil housing. We replaced that and now it's no longer leaking. Also, got the new alternator replaced for ~$350 and the new tires for around ~$250. So fixed two issues for less than what they estimated for one. The workers here seem like nice enough people, but the owner is an absolute jerk. And since I know you(he) will respond to this, I hope you have the day you deserve.