Bought a used car from the owner at the shop, car is flooded with problems that the owner has…read morepurposely gone out of his way to hide. Bad engine and transmission. Check engine light came on as we drove home. Car guzzles oil and shifts rough. This car was supposedly the family car that they serviced and knew. I would advise against purchasing anything there

I was a big fan until my last visit. I got a flat tire and figured I would stop and get a used tire…read morewhile I waited for my replacement tires to come in. The guy met me st the door to appear to have good service. I told him I wanted to know what they had in used to just get me by. After a few minutes he came in and said you're all set...? I was too annoyed by dealing with my flat tire to argue. I asked if it had good tread and was a similar tread pattern. He said oh yeah and said he put it in a bag to keep my car dry. When I got home to put my tire on, it was uneven tread and not even remotely similar. Also, I looked at my receipt and he charged me $13 for lifetime rotation and balance!?! Why in the heck would I want that for a crappy used tire!?!? WILL NOT EVER RETURN! Unfortunate because I had bought a few sets here and have sent friends. Very disappointing and clearly trying to be deceitful in their service.

We needed a pre-purchase inspection for a used vehicle. I called around and GreatWater sounded…read morefair, knowledgeable and nice. So we brought the vehicle there. First impression was the spacious and clean front of the house. They had a seating area, TV, and a fridge with cold water bottles for their guests. The service from Kyle, Kurt, And Liam was friendly and professional. The price for the inspection was fair and IMHO the quality and value was excellent. They told us what needed to be fixed and provided a quote for the work as well. Highly recommend.

They were fantastic! Customer service was on point, communication was superb, and most of all, they…read morewere honest and dependable. I don't think I will take my cars anywhere else from now on!

The following is an excerpt from the letter I wrote (with my personal info redacted) to LubePro's…read morePresident & CEO, Ray Keating: Dear Mr. Keating: I write you today to inform you of the most appalling example of customer service and professionalism at your company's location in Rockford, Illinois at 1701 E Riverside Blvd. Before I do, allow me to provide some background on my vehicle and me. I purchased my 1999 Chevrolet Malibu used, with 35,000 miles on the odometer. In the years I've owned it, my oil change and minor maintenance needs have been met by various LubePro's facilities in and around the Rockford area. With very few exceptions, LubePro's have been my only provider of oil and lube services. I'm certain a quick scan of your records under my license plate number (redacted) will confirm this. Today, my vehicle has over 184,000 miles. In the near-decade I've owned my car, I've spent thousands of dollars with your company. On Saturday, 28 August 2010 I was prepared to spend more money with your company. The serpentine belt on the aforementioned Malibu had slipped. Remembering serpentine belts are one of the items LubePro's services, I called the location nearest my home to verify they could do the work. I was told only some vehicles could be serviced. Desperate to have my car working before my 70-mile commute on Monday, I gave the make, model and year for my car and was reassured that my vehicle could be serviced by LubePro's. I then contacted my auto club to arrange to have my car towed. Upon arrival at the LubePro's on Riverside, one of the technicians climbed on the tow truck's bed to look under the Malibu's hood. After an examination that lasted less than thirty seconds, he returned to tell me that LubePro's would not be able to replace the belt after all. I was irritated. I questioned the technician, telling him that I had called a half hour earlier to see if the work could be done. He gave the pre-packaged line "we can only service some vehicles." I confronted the technician, now rather upset, with the fact that I had provided the year, make and model of my car and was told it wouldn't be a problem to work on. His response was flippant and uninterested. I had, by this time, decided that LubePro's obviously didn't care to retain me as a customer, and I told the tech the company would lose my business. His response was a dismissive wave and the word "Peace." The only person in a white shirt (the manager-on-duty, I presume) was well within earshot of our exchange. While your employee's callous disregard for me as a customer was frustrating and disappointing, it was routine lack of professionalism. What happened next, however, went beyond poor customer service by degrees I can't even measure. I was fortunate a general mechanic with a shop in the same strip mall as your LubePro's facility happened to be working that Saturday. As I arranged to have the work done on my car by this other mechanic, my wife waited in her car nearby. I finalized the arrangements and my wife and I prepared to leave. It was then she informed me the technician from before had cast menacing glares at us from within the LubePro's building while he worked. My wife told me she didn't feel comfortable with my car so close to your company's facility and the hostile employees therein. I reassured her that everything would be fine. We left the strip mall and were stopped at the intersection of Alpine Road and Riverside Boulevard, heading northbound, a short distance away from the LubePro's location. My wife glanced over and saw the same technician outside the building, still in uniform, apparently on a cigarette break. He noticed us too, and clearly raised his middle finger at us. I was, and still am, shocked and appalled. This employee's callous disregard for my wife and me, not only as customers, but as human beings, is astounding. Words fail to express how offended, stupefied and angry I am over this incident. Furthermore, this technician's conduct calls into question the quality and safety of LubePro's previous work on my vehicle. The lack of intercession by the manager-on-duty is an indictment of the organization as a whole. I would have returned to confront the employee and manager in question, except I truly felt doing so would have put my safety in jeopardy. The hateful look and behavior of the technician lead me to believe he was a person not above resorting to violence when confronted. Not once was I offered a satisfactory explanation as to why I was given incorrect information over the phone, if indeed I was. I suspect, based on the behavior of the LubePro's employees, that they simply did not wish to perform the requested service on my vehicle. Not once was I offered an apology by management for the rude and discourteous treatment I received from the technician who "examined" my car. I wish I could provide you with the names of the employees in question, but I cannot.

Avoid this location. Too many things have gone wrong when I've taken my vehicle in over the past…read morefew years.

Merlin's has serviced my car several times. They always provide quality service at a good priceread more

I went in to get my oil changed, and they immediately came back to tell me my back shocks were bad…read more I knew my vehicle wasn't feeling up to par, and thought they were going, so I had them change them out. Then they came back and said I had an oil leak and that they would put some dye in the oil and for me to come back so they can see where it was. I went home and looked on my garage floor for oil, and there was nothing. I took it to get a second opinion, and LOW and behold, NO LEAK. I feel they ripped me off of the shocks, but 1 I can't prove it, and 2 I knew the shocks were getting old(I have a 2007 vehicle). I will never take my vehicle in there again, they took a woman as a sucker, and I bit.

This is a drive through service so you don't even need to get out of your car!!!!…read more Martell and his team got us squared away super quickly. They were communicative and efficient. I will be going back next time I need an oil change.

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Machesney Park.

Manager is a good guy and his shop does good work at reasonable pricing. Have gone there a long…read moretime and will keep taking our cars there.

This spot is the best. They're so nice and helpful. We went in because we kept having to add air to…read moreone of our tires. Without knowing what was causing the issue and a full lot, they told us to be back before closing and they'll have it taken care of. When we came back, they told us that it was just a small hole in the tire and they didn't charge us anything because it was so small. They just asked that we come back next time we need new tires. Such a positive experience. If you need new tires this is the spot.

RUN AWAY FROM VALVOLINE!! They deserve NEGATIVE stars. I went for a routine oil change last…read moreSaturday for my Audi Q5 which this location had done before. After paying $139.55 I drove about 100 yards down the road to a stop light at which point my engine shut off and would not restart. Immediately called Valvoline and Manager, Michael, came down to look at my car. He reported everything they had done looked fine. Shoved car off main road into parking lot. He tried to convince me it was my battery (even though my lights were on and they checked the battery during oil change). He attempted to jumpstart my car and that was not the issue. Said he would start a customer care claim in case it's their fault and left. I had a tow truck take my car to repair shop where it was proven VALVOLINE neglected to put oil in my car after they drained it!! My motor is locked up and ruined. Not until Monday, did I hear from Lisa, area manager, through customer care line. She insisted she look at the car and try putting oil in it. Met her at repair shop to which she never once said hello, introduced herself, shook hands, or even express empathy for situation. Saw with her own eyes no oil is in the car and motor locked up. Says it has to be towed somewhere for a full diagnostic test and estimates to repair. I requested it go to Audi service department and she flat said no as if it's her vehicle and not mine. Told her I wanted to know where she wanted to take it and who was going to tow it. Was never notified with that information prior to her moving forward with having it towed. I asked for a rental and was told no until she received a diagnostic test and estimate. They received an estimate Tuesday at 2 pm and passed it on to their insurance company. I'm still being refused a rental vehicle and have had to call off work for 3 consecutive days to date. Was told insurance company would contact me yesterday and they did not and have not to date. They refuse to provide me with insurance contact information or someone above Lisa at Valvoline. Lisa has been nothing but rude and constantly blowing smoke and finding reasons to drag this process out instead of doing everything she can to help me. Their NEGLEGENCE AND INCOMPETENCE ruined my Audi motor and I'm the one suffering the consequences. I have filed complaint with the State's Attorney General Office and have also retained an attorney. This has been an ABSOLUTE NIGHTMARE and the worst customer service experience of my life. It's a mystery to me how Lisa ever became an area manager in a customer service company and Valvoline is PATHETIC and doesn't own up to their mess ups nor do they even act like they give a d@mn. Please stay away from this business so this doesn't happen to you!!!!!!

Great service. Competent crew. Easy in and out! My new Go To for car maintenance! Highly recommend!read more

Fast and professional service. Got in and out of there in 15 minutes. They let me hang around the…read moregarage which was cool. People running it knew their shit. There was a good kid who was waving a sign that got my attention by the road. Kid knew his stuff, though his sales schpiel could use some fine tuning. Great place would come back if I was in the area. Car is running great.

If there were a lower score I could give I would have. Had to take car to the dealer to have them…read morefix what these guys screwed up. Calle the manager and found he was let go. The district manager called and said he would take care of the problem cost to fix their mistake. Never heard back Called the Corporate office and they said the district managers boss would call me. Never heard another word. Cant recommend Grease Monkey as they do not stand behind there work. Sad

10 minute oil change, not a chance. I sat there for at least 10 minutes waiting on them to figure…read moreout that's their plan of attack was. They got me all imputed into the computer eventually, and determined they didn't have my oil. What? That's insane, a place that does ONLY oil changes doesn't have the right kind of oil. I was baffled. Waisted at least half an hour of my time, and called their supervisor to have him confirm they couldn't do the oil change. I could see from my truck they indeed had the oil, but decided that if they couldn't locate that big 500 gallon tote if 0w20. That I probably didn't want this gang of high schoolers charging my oil. I left having paid nothing, and only missing out on a potential future problem. They definitely need more training, and maybe some customer service skills. I'd recommend you think twice before going here, my review is not the only bad one.

Damaged my car and will not take ownership of the problem Say they have video showing the oil…read morechange and claim this shows them not at fault. I asked to view the video A guy Vitor said sure I will send it Nothing ever came to me and Victor does not return calls or text messages. The Garage that had to do the repair work states it had to have happened during the oil change. Terrible customer service and does not stand behind their work DO NOT GO THERE!!!