the people here were so nice and really helped me out in a bind. Speedy efficient service and people who go out of their way to be helpful!

I had an extremely disturbing and unprofessional experience at this Jiffy Lube yesterday. I brought my Ford Explorer in to be checked and waited approximately 20 minutes. During that time, there was an individual in the back wearing a green shirt who I assumed may have been an employee, although I cannot confirm what his position was. This individual was yelling, punching vehicles, making statements about killing people, and behaving in an extremely aggressive and alarming manner. Meanwhile, three other gentlemen dressed in black appeared to be trying to calm him down and defuse the situation. What made this experience even worse was that my two children were with me and became hysterical and started crying because of what they were witnessing and hearing. As a parent and a customer, I should never have to bring my children into a business and have them exposed to that type of behavior while simply trying to have my vehicle serviced. I do not know who the individual in the green shirt was or what caused the situation, but whatever was happening should never have taken place in front of customers, especially children. The entire situation made us feel extremely uncomfortable and unsafe. I expected a professional environment when bringing my Ford Explorer in for service, and unfortunately, that was not the experience we received. Management should seriously address what occurred because customers should not have to witness aggressive behavior, threats of violence, or someone punching vehicles while waiting for service. This was completely unacceptable and left a terrible impression of this location. read more

Do yourselves all a favor and just take your car to Best Price Auto, it's right down the road from here. Came in and ONLY wanted an oil change. They offered and recommended a coolant flush, another 150 on top of the 135 I paid for an oil change. Once I declined the service, they finished up and sent me on my way. I planned to do the flush myself. Right as I get home my car starts OVERHEATING. Popped my hood to a complete mess. Coolant was dripping from my radiator and all over my liner. There's oil all over my engine bay. When I called and told the mechanics what was happening they said "ITS YOUR FAULT FOR DECLINING THE RECOMMENDED SERVICE AND YOUR CAR ISNT TAKEN CARE OF, BYE." And hung up. What do yall get out of destroying the coolant system in a 17 year olds first car? On top of all this I was made to believe it was my fault for not accepting the overpriced service? The guys here are completely unprofessional, sagging pants, leaving engine bays messy, left windshield fluid cap and coolant reservoir caps open, and hanging up on paying customers. I work in customer service and from one to another, you guys suck. read more

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Just want to give a BIG shout out to Shane at Jiffy Lube in Riverhead! You did a great job on my daughter's vehicle!!

***DO NOT GO TO THIS LOCATION! Or frankly, any Jiffy Lube*** I went to Riverhead, NY location on 5/4/24 requesting a full synthetic oil change for my 2019 Buick Encore (high mileage engine). During my service I was offered a coolant flush, in which, I agreed to. Being that I've had my car for a year and never had done it yet, I thought it was smarter to do as the gentlemen described I could overheat my engine. The services were performed (Invoice #332347781) and I get back to my driveway, ran in the house, came back out and noticed a bit of fluid under my car. I thought no big deal sometimes some oil gets dripped. The week goes on and it was warmer out so I was using AC; noticing more fluid Monday and Tuesday, but on blacktop I thought it's just the AC condensation. Come Thursday 5/9, my hood is rattling, engine is overworking due to OVERHEATING! I pop open the hood and see absolutely no coolant in the tank. It all leaked out since I had the flush Saturday. I had to throw water in, went back to location 5/9 @ 4:30pm and explained to the person working what has happened since the flush. Turned air on and off, revved engine, and they could see the leak; but could not tell me what the issue may be or know how to diagnose! I was told the manager "Jack B." was the one who did it as it's on the invoice and he would have to look at it, and QUOTE: "Well he is also not answering calls tonight". The employee tried to reach him no answers. Pretty unprofessional, if you ask me... They took my name and phone number and said I can expect a call back from him on the next day - Friday 5/10, to then bring it in for him to diagnose or work something out.. AT THE VERY LEAST. I have called multiple times from two separate numbers to reach Riverhead, NY location and no one has answered. Only consistent rings. Again, pretty unprofessional here on no call back and no answers. I then reached out to the corporate number who assisted me in creating a Case with the District Manager, and I hope they actually did enter a Case ticket... losing my warm and fuzzies as well as patience as we speak... due to the flush & leak incident, NO TRUE ASSISTANCE from location, no answers, no call backs, etc. I will be heading to the location shortly around my lunch time, WITH WATER IN MY COOLANT TANK AS IT WAS BONE DRY!!! I was expecting call backs and still am. I will also be expecting assistance upon arrival with diagnosing whom caused the issue and/or working something out to get my money back. I am extremely disappointed and becoming beyond frustrated as I do visit this location routinely for oil changes and have always left satisfied even left positive reviews one around this time last year being that I was impressed. Not so much this time... PLEASE MAKE THIS RIGHT! ASAP!!!! I do not need this to cause a blown head gasket or issues with my engine because of carelessness and unprofessionalism!!! This will likely be the last time I visit and discontinuing any recommendations of "fast, reliable service" to anyone I know. And definitely learned my lesson on accepting an additional flush service from a place like this! Jiffy Lube franchise and their communications ARE A COMPLETE JOKE!!! read more

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Torqued my drain plug bolt too tight and now i might need a new oil pan installed. Avoid this location at all costs.

They are incompetent, changed my oil and the oil filter was not tightened properly. Almost wrecked the engine. I would avoid this location. read more

great customer service. all new staff The new management is very hands on and patient while teaching the new staff how things SHOULD be done read more

My go to place when it's oil change time!!!! Every staff member here from the manager to the technicians are not only knowledgeable but so friendly and personable that you almost want to do the oil change right along with them just to spend a little more time with all of them! They are efficient, thorough and fast. Totally worth the visit even with Riverhead traffic! read more

The guys who work here have always been so helpful and work with a smile. Special thanks to Sir for his generous assistance!

The impression was this place was sleepy but not so. Once in the low key techs were super. This Jiffy Lube had efficient knowledgeable service in this convenient Route 58, Riverhead location. Between both forks on the east end it can save you a Trip and wait time at your dealer. Leon and James were managing the cars as they came in and gave good advice on which oil was best considering age of the car and type etc. My best friend enjoyed the instantly imagined smoother feel of an oil change. They had some online promos and became busy within a few minutes in today. Waiting room or fast food next door is where you should wait. Not like us hovering a few times though we did agree and go wait. Lol!! read more

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Had a wonderful experience here, the staff was so polite and professional and made me feel 100% comfortable. It was over 90°, and they were still super friendly. I like that they offered additional services, but not an aggressive upsell. Well done! read more

Terrible place. Ruined my oil pan. Had to replace my oil pan because they ruined the treads.

What a joke I called and they don't have regular oil at an oil change place only synthetic for 83$ sounds like they are running racket

The customer sevice rep/manager couldn't have been nicer. However, after my oil change, she asked me if I wanted them to top off my coolant for $5. I agreed and instead was charged $9.33 for that service. Not a lot but not the point either. Again, before leaving, I asked the "mechanic" to be certain he reset the the oil warning clock to reflect that the oil was changed. Alas, that was not done. That, to me, is a bigger deal than the overcharge because now i have to find someone, who didn't change my oil, to do that for me,. read more

Great service...on 4th of July! The guys were super helpful, courteous, and battery was changed in a jiffy!

Jiffy Lube is my go to. I normally am seen by Maria and Jordan and they are fabulous, but today I was seen by Christian, Kaleb, CJ & Savione! Great group of guys, very professional and friendly! Great service, thank you! read more

Besides getting the oil change for a long trip the other issue I wanted addressed was tire pressure which I told the "courtesy ambassador" who assured me they will check. When I got my bill the CHECK TIRE PRESSURE READ DECLINED LIKE I SAID DON'T bother- NOT!!! Also the 4Runner I have has a skid plate, after previous experiences I always get down on my hands and knees to make sure the skid plate is properly reattached-you can't missed this if you are the guy under the car changing the oil. Well sure enough it was hanging and not reattached!!!How can you leave this? Stay away! No triple Aaa rate... read more

Jiffy Lube - Checklist - Auto Repair Near Me - Riverhead, New York

STAY AWAY from Jiffy Lube !! I took my vehicle to this location for an oil change and the techs assured me they knew how to service my car . After an hour and half I paid for my service and drove my vehicle with my 6 year old in the car . After 20 minutes of driving my car it started to hesitate and would not accelerate which was frightening trying to get on a highway ! Fortunately I made it to my drive way . The next morning I started my car and it was smoking , I had it towed to a local dealer who discovered the transmission fluid was drained and never replaced , resulting in my transmission being completely destroyed! The amount of repairs, rental cars, ubers, loss of business and the huge inconvenience this has caused for my family is inexcusable ! Jiffy lube has denied my claim based on the video footage they have from the service which they will not release to me ! They are 100% accountable for the damages caused to my car ! read more

.They tell me can only put better (more$) in my car.It's a 4-year-old van and all I want is regular oil. But they will not di it...Why?

I took my car for an oil change on Saturday May 15th, 2022. It took forever because they said that the whoever put on the filter last oil change put it on really tight and they couldn't get it off. My LST oil change was done at that same store. They finally get it off and change oil. I leave and go home. I go out to my driveway on Sunday and there is oil in my driveway. I called the shop and the manager sent out two guys to look to see what was going on. They said the plug wasn't tight enough. They were also sent out to clean up my driveway as I had just got it resealed a week prior. They come out with disposable towels. Put on ground and step on it. That was the extent of cleaning up my driveway. They replaced the oil that was lost and left. I requested a refund for my oil change but was told they can't do that from the store level that they could give me a 50% discount on my next oil change if I come back. I sent an email complaint to corporate and have not heard back from district manager. I called store to tell them it's still leaking oil manager said bring it back he will look at it. He said it was the oil under the car that they didn't spray and clean up. He had them clean under the car. I get it home and it's still leaking oil so that clearly wasn't the problem. I asked for his supervisor number and he said he didn't have a number for him. I have waited over a week to hear back from corporate and still nothing. Tomorrow it's going to my mechanic. read more

Jiffy Lube - Under my car - Auto Repair Near Me - Riverhead, New York

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the service was good. The lady that checked me in was a little pushy & aggressive. She was trying to sell me services before the guys opened my hood; which was very strange. I observed her being rude to one of the techs and she forgot to give me my coupon off the oil change. read more

This location is always my go to. Fast and convenient. Maria is wonderful! Thank you!

Oil change went from $50-$90 in three months, all the while the price of oil has been falling the last three months. The place was completely empty today, I couldn't figure out why, now I know: everyone pulled in and pulled right back out. read more

Brake light came on, I was down the block from Jiffy Lube in Riverhead so I pulled in to see if they could diagnose/fix the issue. The gentlemen working there could not have been nicer, more helpful, or more knowledgeable. They diagnosed an issue bigger than they could handle so fixed it enough that I could get home safely. I highly recommend them for their professionalism, efficiency, courtesy and knowledge. read more

The men here are great! The service perfect. Went with my dump truck and very happy with the service! read more

I just called and inquired about the price of an oil change and was quoted $199 for synthetic up to 5 quarts. I chucked and asked the gentleman to repeat himself. $199 plus tax. HAHA The dealer doesn't even charge these prices. I'll use cooking oil before I pay that outrageous amount. Talk about price gouging. No thanks! read more

Just went here NEVER AGAIN.!! Been going to jiffy lube for years WILL NOT GO TO THIS ONE AGAIN They insist you wait in the waiting room While waiting for your car to be worked on and that they have to walk you in. Then the guy can't find the hood release when it is clearly mark HOOD. AND Then Im told they don't have 10w-30w But 5w is ok. IT IS NOT OK . 10W 30W Which is the required weight oil for my car but if I pay extra for high milage oil $69 they can change the oil. They have a bad aditude and not having the right oil & pushing the more expensive stuff make for an Unhappy customers So I left what a waste of my time. Feels like a rip off to me. Went up the road had it changed for $24.99 and got the right oil. BUYER BEWARE OF THIS PLACE. read more

Louie is absolutely AMAZING! He has a wonderful team in place at the Riverhead location. Gabby, Laquan, and Austin were great and let me know what I needed done. I highly recommend coming here! They are all very knowledgeable and work very hard. I will be back!! read more

I have been going to this jiffy lube for years. The guys working there are great. They are upbeat, very capable and get the job done. My complaint is the price of an oil change going up constantly. Today I was charged a total of $120.00 for a synthetic oil change. Last time 5 months ago it was $110.00. A year ago it was $90.00. I love going there as it is very convenient and once again great service but I am discouraged by the increase in price every time I go back for the same service. I'm afraid I will have to shop elsewhere for a better rate on a synthetic oil change read more

While they replaced my battery, all the same error codes popped up right as I was pulling out of their parking lot. I'm not saying they didn't - it's just odd that, other than the clock, nothing else had to be reset or adjusted. Either way, they did the best they could with the staff they have - the district manager even reached out to make sure I was taken care of. As a former manager myself, I would recommend a thorough TRAINING for all employees at this location (behavioral and otherwise). It's ideally situated in an area that gets tons of traffic - they could utilize it by, a) putting up a bigger sign, b) cleaning the waiting area up a bit and, c) employing people that give a shit. After this debacle and the oil change prior, I unfortunately don't think I will be headed back here anytime soon. read more

DO NOT go to this location unless you want your engine to BLOW UP !!! I took my vehicle here for a simple oil change to later find out they failed to properly install the oil filter . The Lack of professionalism and incompetence at this location is extremely concerning. Thank goodness the oil indicator light came on after rapidly loosing oil I went to another local mechanic in the area who informed me that the oil filter installed by Jiffy Lube in Riverhead was crooked which led to improper oil pressure and leaks and eventually could have caused engine overheating and a blown engine. So I ended up paying 2x's ( once to the Jiffy Lube idiots, and again to troubleshoot and fix their Fk up). If you come to this location, pray that your oil indicator light works or you'll be on the side of the road with a smoking engine. Save yourself the trouble and STAY AWAYYYY. THIS PLACE NEED TO BE SHUT DOWN !!! read more

Terrible service, I have gone there more then once and every time they leave a piece of my car. This time they didn't put my skid plate back on correctly. I was driving around for half day with it hanging off. I was far away when i needed to make a quick pit top, buy extra bolts and re attach the plate to the rest of the car. Ridicules... the other times they would take out the air filter and just not put them in correctly leaving parts on the seats or in the engine compartment... First they try and up sell you when you don't go for it they treat your car like crap.. either that or they are just incompetent... read more

Great service, was quick and very nice people. I definitely recommend going to Jefferey in the Bethpage location.

I was shown a very very dirty cabin air filter with a mouse nest in it. They wanted to replace it but I said no so I could save money and do it myself. Went to an auto parts store and the proper filter they gave me for my car looked NOTHING like the dirty air filter they showed me at jiffy lube. (Completely different part) Aka.. jiffy lube showed me a random air filter that didn't even fit my car to scare me into getting a new one, who even knows if they were gonna actually replace it or just charge me for it Scammers read more

Home of the hour and a half oil change. I've never had a simple oil change take so long. Nice guys but not a whole lot of urgency to get you out of there. Too much socializing with each other. Plus, we asked multiple times for windshield wiper fluid, got on the highway, and saw they didn't put any in. read more

Went in for the $29.95 advertised oil change that wound up being a $60 oil change...so ok, bait and switch that's on me. Bluetooth headphones disappeared from console, ok, that's on me for leaving a valuable in my car. But a cover from an air filter found behind the glove box was snapped off and the broken part hidden under a bag in my car. The filter was snapped as well - clearly, someone didn't know what they were doing. Went back the next day, left my name and number, calm, polite. Over a week, no call from manager. Went back a second time, asked asst manager to take ownership of this problem, please someone answer. Crickets....nothing. Left a detailed message with corporate feedback asked for a call...nothing. Anyone who says Jiffy Lube has good customer service is seriously deluded. Google Jiffy Lube complaints and you will see just why to avoid them. Notice how vanilla-boiler plate the positive reviews here are. BUYER BEWARE! read more

I went for an oil change and was surprised at the amazing customer friendly service and professionalism from the entire staff. It was very busy around the lunchtime hour and I expected to wait but was in and out in about 15 minutes!! As I waited I was amazed time and time again at the customer interactions! This place is awesome!! Thanks so much!! read more

This place is by far the worst service I have ever received. Staff seems to not care. Over charged me and said they did services that they did NOT do, such as wiper fluid, tire pressure, tire rotation. After 15 years I will never go back read more

Worst experience charged me 160$ to put coolant in my car told me everything was good to go and no leaks two days later the coolant explodes everywhere and the engine overheated never had a problem with it before hand went to go ask for a refund and they told me it wasn't their fault and I should've had the car maintenance properly when I asked if they can check it and make sure it's OK total rip off and if I could I would give it zero stars. read more