I am new to the area and this is where I decided to take my vehicle. The service was quick and…read morecomplete in a timely manner. The price for the work I had done was reasonable to me. The owner was professional and honest with me about my service request. If I have any problems in the future here is where I will be going.

Took my car to get my shocks and struts done and the customer service was top notch! Also had an O2…read morereplaced nothing but great value and quality

If you have a classic VW, this is definitely the place for parts and service. I have been using…read morethis facility for years for my '66 bug and can say from experience that the owner is a pleasure to deal with, their parts inventory never ceases to amaze me and the service is outstanding. We are truly fortunate to have this facility in Jacksonville.

If you trust your mechanic; then you know why I will take my VW to Hilltop. The best VW repairs I…read moreknow

Had a starter that needed to be replaced, right before the holiday weekend. They were able to get…read moreit taken care of right away and so kindly accommodated a kids movie for my son in the lobby while we waited. Highly recommend them!!

Very unprofessional and arrogant about it. They literary avoided doing work that Giga tires hire…read morethem for. I ordered tires to be installed on my vehicle and a tire shop said they didn't have the equipment to install my tires.

took my company truck to get oil change and alignment called me to make sure I can approve…read moreadditional work and they even made it where I was able to get it same day customer service 10/10! highly recommend!

The manager here seems shady. I came in for an oil change with a $20 off coupon. The total for my…read morePalisade came out to $120, I asked hm if this included the coupon and he said yes. I looked at the receipt, no coupon shown. Went back in and asked, was told it was "built into the price." Okay, fine. First oil change with this car so wasn't sure what to expect. Went to the dealership this weekend and the total was $100. So there was a $40 difference?? I doubt it. It all seems shady and I will not be back.

I have read lots of articles on various spots around the web about how horrible Tires Plus is --…read morethey're only motivated by sales and they make up "needed" repairs to pad the numbers... I'm sure the same can be said for many auto repair shops, whether they're a chain, or an independent shop. I've never felt that way about the work that's been done on my car at this location of Tires Plus. They've been good about telling me what's needed (I was already aware of most of the items they listed.) When I said "Let's work on the top three items this month, and then I'll be back next month for some more," the items they suggested were NOT the most expensive repairs. They've also been good about 'scheduling' times, telling me when they'll be able to work on the car, and how long it will take, and the estimates are pretty reliable. There's not much to do on this stretch of Dunn, but if you drop off the car, you can walk to a couple of restaurants and have a meal while waiting. Beats the waiting room, which isn't -terrible-, but let's face it, NO waiting room at a service center is really appealing.

my new $215 tires after one day was under inflated to 24psi and they did not replace the valve cap…read more Also took forever for one tire.

We purchased a 2014 Volkswagen Beetle last year. It had VERY low miles when we purchased it (30,000…read moremiles). It was garage kept and barely driven. In the past when had an 1999 Beetle 20 years ago we had problems with several shops working on it to the point it basically destroyed the car!!! I even told my wife "no more Beetle's!!! I WISH I would've known about Vu's Automotive back then!!!!! * We took our 2014 Beetle into Vu's for a passengers side window regulator that broke. They did a great job repairing the regulator! They were actually HALF the cost of the dealer price. I had the appointment made with the dealer already but when I found Vu's on Yelp and called and got an estimated from Vu's (after taking it to them in person) I immediately called the dealer back and canceled!!! So glad I found Vu's Automotive! I will definitely be using them in the future for my wife's Beetle! Vu's specializes in these types of cars (foreign) and he was very knowledgeable about them! I can promise you; will not have anyone else work on this car again but Vu's!

I called knowing what was wrong with my car, got a quote then brought my up they fixed it and…read moredidn't haggle me at all. Good experience.

This was the worst experience I've ever had dealing with my car being serviced. They…read moreovercharged;kept my car two weeks the first time I got service; everyday they would tell me a lie that my car will be ready later on in the day; then saying there mechanic was fired after more than 14 days with having my car...With that bad service I was given a free oil change to come back because of all the trouble. I bring my car in for an oil change they keep my car for a day and a half. Once I got my car back the first time I crank my car it went to shaking so bad I was scared to leave the lot. I try to go under the hood to check and see what the problem is and the hood wasn't placed back the correct and would not open originally. Now the car smell like it's burning rubber coming from the back of the car and shaking as if it's about to cut off

The store manager, Mark, and the receptionist were very polite and nice upon entry. Mark helped me…read moreby tightening the connections on my car battery himself for free when i mentioned i wouldn't be able to come back or leave my car for the day. It helped me a lot and i'm very appreciative.

I called about a car issue I was having. Whomever answered my call sounded very lackadaisical…read more I cannot support BAD customer service.

I have been in the automotive business for about 20 years and I've had to deal with Alvie on…read moretransmissions on multiple occasions. There is not a better transmission guy in Jacksonville. You will get an honest assessment on what your vehicle needs transmission wise. He does not claim to be the cheapest, but his work is of the highest quality. If you want cheap, there are plenty of options out there if you want it done, right Alvie is your guy. He has been local to Jacksonville for a number of years so ask around and you'll find that very few people know more about transmissions than Alvie.

Everyone is so helpful and they make you feel comfortable about asking them things and having…read morechecking other items on your car. I have had two vehicles towed to them and they have a great app that lets you know all the steps they are in and the customer service there is amazing. I have had several things replaced belt, oil change, and other items.

Had a screw in my tire repaired. The tech (amateur) dismounted my tire and patched from inside…read morewhich is correct. Nonetheless upon further inspection the tire was remounted backwards with the inner wall reversed ( tire is labeled in printed in the rubber) which caused humming, vibration and separation in the tread. Further discovered one of my vacuum hoses to the 4x4 transfer modular was sliced with a razor blade which rendered the 4x4 system inoperable and over tightened a hub beauty cap which cracked the plastic. Needless to say my first and last impression: " A crooked operation " , stay away or potentially get fleeced and shoddy service. Go to Goodyear they do much better work and don't sabotage your vehicle. The good: the front desk service staff are very polished and smooth, and have a broad knowledge of repairs and costs. This is a clown show in the shop. Had all the problems rectified by a local Reputable Toyota dealership which brought this to my attention.