Brought my car to Jeff after having been to another shop (spent 6 grand) problem still there…read more Dealership (another 700$) and to Jeff for a check over and to double check the work done and fix errors. They were professional, understanding of my situation and apprehension of trusting. They were great, answered all questions etc. I'll never go anywhere else!

Let me take the next few minutes to warn you about doing business with Sandalwood Car Care, or as…read moreshould be know as Sandalwood Car Careless. Please understand that it has been sold and not owned or operated by the pervious professional owners that offered quality repair excellent Customer Service and quality repair. I made an appointment to bring my vehicle in for an oil leak, headlight and brake light replacement. My appointment was for Monday August 31. On Wednesday September 2 I had still heard nothing about my vehicle I called and was told, can you believe they were just about to bring in in the shop bay to inspect it had now been two day of getting the Sunshine Treatment. I get a text message with a link to inspection report. I text back asking for a quote which I received and I gave an OK to estimate and asked for completion date which I was told was Wednesday September 9. When I questioned I was told I did not understand how complex the repair. I told them to proceed. On Friday September 4 I stopped by unannounced and found my vehicle still sitting in the same spot as when dropped off and untouched. I was very upset and was told I had never approved the repairs. When I showed them the text message it again was not their fault it was miscommunication. I should have known at this point five days later and still nothing done that this was not a professional repair shop and they were as their name said Sandalwood Car Careless. I was told my vehicle would be ready on Wednesday September 9. Want to take a guess if ready, well the answer is NO and it had not been touched. Then on Thursday September I get a call from the owner tell me my vehicle still not ready and they cannot complete all the repairs as they do not have the knowledge nor capabilities to do that type of repair. This is where it was somewhat my fault as all the pervious issue were telling me they do not have the knowledge and skills to do the repairs. This though they should have admitted to start. Well then on Friday September 11 I called Sandalwood Car Careless to see if vehicle finished at 10:00am and was told NO, when I got upset as now we going on two weeks I was told I not respect them. Well I was always told you had to earn respect to get respect and at this time I had caught them in over four lies. I finally was able to pick up my vehicle on Friday September 11 at 4:00pm. Now the cherry on top, they gave me the wrong bill for person and vehicle that was not me. They did not even know my name or vehicle. This is the most unprofessional business I have ever seem. Do not worry about getting everything in writing as they just say it is miscommunication between them and you. Nothing is ever their fault it will be yours. On a positive I was not charged for the eight days of Sunshine Treatment nor 8 days of lot storage. I really though question the quality of work and service done to my vehicle due to the lack of professional service, lack of any customer service and the capability to preform all the work requested. This is definitely a place to adhere to the "Buyer Beware" The only think good I can say about Sandalwood Car Careless is GOOD BYE.

Had to have multiple parts replaced. Devron and the service team took great care of my car and me…read moregetting back on the road. They always updated the issues and upfront on cost. Very good people to count on. Thank you!

My wife worked near Monument road and tire - I was out of town - her car stalled, a co-worker…read moredrover her to Monument - someone from Monument came out, jumped her car and followed her to the shop. They put in a new battery, and charged a reasonable price. Fast forward @18 months...wife's car was starting rough - dealership said it could be the battery....took to Monument - they changed out the battery - no charge..... Although they're not close to my house, I'm going to start going to monument - a good, fair and reasonable mechanic is hard to find.......

Great experience…read more Got a Groupon coupon for $44 for a synthetic oil change compared to $55 and $72 at other places. The staff was great, explaining every step they did. They did not push any unnecessary services, but advised on a few for the near further. They also updated the car fax report with my new tires I purchased last week. Really appreciated their hard work and professionalism. Would definitely return back.

I recently had an oil change here. They offered me a "$43.00" oil additive that would "increase my…read moremileage"! What a ripoff! Do your research, this does nothing and gives them a 1000% profit margin. I was insulted by this deceitful tactic! Stay away! I will never go there again and they are Very expensive even with the coupon of 15% off I had to provide, Very unhappy with ripoff places.

The oil change, inspection, and replacement items were handled efficiently, and I appreciated the…read moreattention to detail. I will definitely return for future service.

MANIRA, Great…read morecustomer service, very outgoing and informative. She got me the best deals and I thank her For that. Way to go! Manira. Keep up the great work!!! 5 star representative

Quick, friendly service! Everything was handled efficiently, and the staff was helpful and…read moreprofessional. I would definitely recommend them!

I had a great experience at Express Oil Change & Tire Engineers thanks to Sam and Ty. I came in for…read morean oil change, and they both took great care of me from the start. They delivered the not-so-great news about an oil leak in a way that was clear, respectful, and not overwhelming--no pressure, just honest information. Ty actually showed me the leak while my car was up, which I've never had an experience like that but greatly appreciated! Afterward, I asked Ty where I could go to replace my battery, and he recommended another place that ended up being just as great. That kind of honesty and willingness to help really stood out. Both Sam and Ty were kind, professional, and easy to talk to. As a manager myself, I would absolutely hire them. They both need raises--seriously. Highly recommend this location! P.S. sorry to the folks who had to squeeze into my tiny car (if you read this) LOL

John and John at John's Automotive are wonderful people…read more Last Friday after work, my car would not crank. When you turn your ignition switch half way and wait for the fuel pump to engage. This was not happening for me, so I knew it was the fuel pump. After two hours the two truck came to my rescue in the cold and darkness. I brought the car to my home. Then on Monday, I called John's and asked if they could fix my car. I had several friends recommend them. I am so happy that I went there. They have a new customer for life! Pros: Very fair prices on parts and R&R. Nice and trustworthy Owners and Mechanics. Cons:very limited parking space. I let them know when the tow truck was in the way. They made sure he had a good spot to park my car. Recommend? Hell Yes!!!

Definitely recommend John's! Needed someone to look at my daughter's car after Autozone said her…read morealternator was bad.. brought to John's since it is convenient located close to JU. John's staff were polite and so honest, they squeezed her car in even though they were clearly very busy. Assured me there was nothing wrong with the alternator and charged a very low amount for the diagnostic. Will definitely be using John's again in the future!

Highly recommend this location for any vehicle service you may need…read more When I got off work today I had a flat tire with a decent size nail in it. When I arrived at the shop the store manager and his crew were quick to get my Jeep in the back and all fixed up. Excellent customer service and vehicle service. I 100% plan on coming back to this location if I ever have any other vehicle trouble or maintenance. Thanks again!!

They broke my grill didn't tell me when I told them it was broken the said they didn't notice it…read moreit was a busy day and my car was old they did a break job and my A.B.S. light and my T.B.S. light were on so I took it back the next day was told a part was bad but ok to drive without fixing it the next day breaks were squealing and scrubbing so I went back to see what was wrong I was told by the manager the don't marry the car and that my car was old and things break I only was asking them to look as to what was happening with the breaks since I was told I was good to go after the repair the manager Jim said he wished I never came to their store the mechanic refused to put it on the lift because they had also popped lose the trim at the bottom of my van I was told because the car was old and rusty it flexed when it was lifted and that was what broke it so I left and will use firestone in the future oh and when I arrived not only was no one at the counter the mechanic was asleep in the lobby I feel sorry for Dustin I think he's the only thing going for the place Jim the manager is very combative to deal with if you have a problem and escalates your already stress level rather than being helpful to a problem. He would rather deflect responsibility or help than find out what happened and I wasn't asking anything unreasonable or for free if it was something else's I'm willing to pay for it but now I just feel scammed because I ask them to fix what they broke. Maybe look somewhere else for auto repair that cares about customers and their cars I rate them a zero after my experience and will be making a reporter with the B.B.B

I started my morning in line for automotive at Walmart. Oil change time. Except they didn't have…read moremy filter & they were "low" on a lot of premium synthetic oil. They told me to go to Autozone, buy the filter & come back... Guess what I didn't do. Instead, I called Tire Outlet & they chuckled and said to come right in. Sold. Stephen did a thorough inspection- you get a report on your vehicle health and go from there. I was advised for a couple of filters, but opted to replace those myself. Oil change was fast & just easy. Thank you for matching Walmart. Highly recommend Stephen!

The mechanics need better training .. they put your life at risk .. they gave me old tires and lied…read moresaying they were new .. understaffed ..

These guys are amazing ! What a wonderful mechanic and family. Please use this guys!! They are a…read moreyoung family who the father is great with cars and very affordable and they will go above and beyond to help you and come to YOU ! Thank you for all the help Mr and Ms. Wright (and their amazingly cute kiddos)

Wright way mobil was there when I needed them.qwick response and Wasted no time to start diagnosing…read morethe vehicle to see what the problem was. Was able to go buy the part and get the vehicle started within an hour. Thank you for your time and professionalism. Very helpful. I'm thankful for you getting the Vehicle running again. We'll definitely use you in the future

I have NEVER had such a pleasant experience doing car stuff ever hahahaa. Who knew a trip to Take 5…read moreOil Change could literally make your whole day?? I don't know much about cars but I do know a lot of places will try to upsell you on things you don't need, especially if you blatantly tell them you don't know what you're doing. The guy was transparent with me about my oil change, let me know that the cheapest option was just as good as the next one up (for my particular make & model & mileage) & he even gave me a discount on top of that. I tried to give him $10 for great service, he refused the tip, then proceeded to offer me a free car wash... I was like does somebody know me here?? Hahaha I paid for my car wash before he could offer though, so they gave me a free detail package. 10/10 recommend. I haven't stopped talking about how awesome the staff was.

I waited an hour with only one car ahead of me to finally be in the actual oil change area. As I'm…read morewaiting still to even be greater it's been 10 minutes and I'm still waiting so this inspired me to leave them a review. They had all 3 lanes open, and only had two guys changing oil while they were laughing and joking the past 10 minutes. I've never waited longer than 30 minutes and for "take 5" they false advertise because in reality they should be called take 1-2 hours.