I have been coming to this location for over 8 years and I have no plans of changing anytime soon…read more This location employs marvellous people who never lead me astray. I've gone in a few times and been turned away as my oil wasn't dirty enough to change just yet ( a dealership would never - which is why i never go there). Most recently though, I was touched by the genuine care offered by Jason. I had just brought my car home from the shop and she was leaking oil. Obviously I was freaking out and stressed so I called Jiffy to see if they could take a look and Jason answered the phone and gave me a very enthusiastic, " Of course we can!" and I just about cried hahahaha aaaaahh this might seem like a small gesture of service, but to have someone answer the phone and greet you with authentic care is unparalleled customer service. Anyways, I know this is a long review, but I feel very safe and valued coming here and I want to share that fact with the public. 11/10.

had the worst experience and m thinking of taking this to media, Cory owner from jiffy lube in St…read more Albert ripped me off today. I went and got a $237.03 oil change at the St. Albert store. They forgot to start the truck when checking oil, forgot windshield wiper inspectio, had ask the guy if he could check tires and the to top it off, when I got home I thought I better check under hood, yep they forgot to top up windshield washer fluid I which Cory promised would be done.

My friend and I had an awesome experience here with the staff members at about 3:30 on June 6th,…read more2020. My friend had driven up from Calgary and was in the middle of a road trip where her front bumper had become unbracketed/was dragging on the ground. They helped us free of charge and popped it back into place! We were very thankful as she needed to drive back to Calgary and a quick fix like this helped her get home. This is mostly a comment on that staff. They were friendly and helpful. Without them she may not have been able to get back on the road. There was only about half an hour left in their shit and they helped us out quickly! Thank you!

I needed My tire pressure monitor fixed and my license plate reinstalled Josh and Nick were rock…read morestars I was in-and-out and they were very pleasant.

What more can I say. If I could give a negative review I would. I took my car in to the 2524…read moreGuardian Road location on January 2, 23 & paid for a full synthetic oil change (the Ultra) costing me almost $160. my car had just over 92,000 km. The tech did the change, showed me clean oil on the dipstick & asked me to reset my car's oil life to 100%. the service sticker suggested coming back for another change, Jul 2, 23 at just over 102,000k. On Jan 3, 23 I was showing my daughter how to check oil & when I pulled out the dipstick the oil looked extremely black and thick. I was concerned & because the receipt had a 7 days warranty, I called the shop. The person answering said it is normal for the oil to be dark after a change because a few drops of old oil left will tint the new oil. I was somewhat satisfied with the response but over the next week I continued to be concerned because the oil wasn't just dark, it was thick and didn't look right on the dipstick. I called several times in Jan 2023 and was getting irritated with having to tell the same story and the techs just kept saying that I should have gotten an engine flush. Then with my calls it turned in to me being outside the 7 day warranty and I should have gotten an engine flush. I began to just give up and hope the techs were right but by about the end of feb 2023 the check engine light began coming on & this was really concerning because I can't afford to pay for engine issues. By the end of March 2023 my check engine light was staying on and my car was not working well, stalling at intersections & just sounded like it was struggling to even run. I was constantly checking the oil and it was now in what looked like beads on the dipstick. I reached out to a friend who had a shop & when I brought my car in they found a code and one of the reasons for the issue was sludge in the engine due to " "lack of oil changes" .the mechanics changed the oil and filter. They were shocked at the smell of the oil, the condition of the oil and filter, saying there was NO way a full synthetic oil and filter change was done the beginning of Jan 2023. In fact, they said the condition of the oil was worse than they have seen in the heavy equipment they service. They said the engine was struggling because the oil was so sludgey it wasn't moving through the engine like it should & my engine would never have made it til July 2023 for the next jiffy lube suggested service, in fact it is likely that it would have seized within the next couple weeks. I reached out to Jiffy lube & left a message retelling the story and what my friends shop had found. There was NO response so I called Jiffylube and again had to retell the story and asked to speak to the manager or get the contact for the franchise owner. I was told that they manager wasn't available. I was so upset, I told them I wanted to talk to someone now I would be filing complaints with BBB and whomever else I needed to. Suddenly the manager was available. I had to again retell the story as the manager said he knew nothing of this issue. He said he would speak with the district manager, look for the video of the date of the change and call me back. On April 3 the jiffy lube manager called me, saying said they couldn't find the video from the pit for the day of my oil change but he spoke with the district manager and they would reimburse for the initial oil change plus the cost of the second one but only if I provided proof in the form of letters from the owner/mechanics and pictures. I also said that I would be having the engine checked & would be wanting them to reimburse for any damages that may have occurred as a result of the Jiffylube "lack of servicing". on April 17, the req info was emailed to Jiffylube & the manager called the owner of the shop doing my second oil change & they talked about my situation and how jiffylube planned to remedy what had happened to me. Despite asking for all correspondence in writing, the franchise owner called me and left a msg for a c/b. I responded to this call by sending an email telling them I needed things in writing and to please send me what the resolution would be and I never heard anything. I emailed again on I believe two more occasions and giving a time Frame for resolving things (as he had discussed with the second shop owner) and to date I have not even received a response. I am questioning if this is because I am a woman and being taken less seriously than if it was a man addressing an issue? IDK but needless to say, Jiffylube said they would fix what they messed up and then ghosted me. Now I have a car with engine problems and I am going to my friends garage to get an assessment of the engine.

Although I've seen my dad do oil changes in his life time, I am by no means handy. I'm lucky to…read morehave a Jiffy Lube nearby where I can take my vehicle in to do a quick oil change in the comfort of a heated area rather than me slide under my dirty garage risking oil spill out all over my face. The upside to Jiffy Lube is that you're paying for the convenience and comfort. An oil filter and some jugs of oil would set you back about thirty to forty dollars if you were to go out and purchase it yourself. Then of course is draining the oil and replacing the filter. Usually it takes my dad and I about anywhere from 30 mins to 40 mins to do this since we rely on the powers of gravity to drain the oil. Jiffy Lube charges from 59.99 to about 109.99 based on the type of oil you use. They also do the job a fraction of the time and they also check other fluids and parts of your vehicle while you wait in your car. That's right. You pull up to the bay and never have to get out. You are literally in and out within 10 to 15 minutes. My most recent experience was quite alarming though. Owning a car requires maintenance and you have to put the money out to ensure that it runs for a long time. The last time I was in Jiffy Lube they recommended I do a transmission fluid flush. At the time, I had a "guy" who could do these jobs for me inexpensively. So I opted to not do the flush at Jiffy and decided to book an appointment with my "guy". Around the same time, I also had a coolant leak (hence my review of buying the hose from Acura previously) so I replaced my coolant hose as well as gave it fresh coolant. Since Jiffy Lube records all of my visits, the technician notes that I previously declined a transmission fluid flush and upon checking I should replace it. The same applied to my coolant as well. These technicians were not aware of the replacement fluids I had done in the summer and now under their "inspection" they are recommending me do these extra jobs offered by them. I believe that's a little shady of them to try to upsell their services. I believe they are under the impression I am clueless when it comes to car maintenance and I need to take their word for these recommendations without question. I told them I'd think about it and simply paid for my oil change and drove out. TL;DR: Fast oil changes. Beware of service techs upselling you things you don't need. Do research!

Great quick oil change that has always had the most friendly employee's. I always can get right in…read moreand don't get oversold on things I don't need. I have also stopped by to get my tires topped up with air in between oil changes and they quickly fill them up as I stay nice and warm inside my vehicle.

Highly recommended. the team helped me out with no upsellng or pressure. A wonderfully clean and…read moreorganized store with friendly staff. I will be back and I will recommend this location to friends and family.

I was at the Winterburn location in Edmonton for an oil change when they offered to check my tire…read morepressure and their technician found a bulge in my drivers aide front tire. I can't tell you how grateful I am that they spotted this! They then helped me pick a new set of front tires and I will be back on Monday to have them installed as they need to bring them in. I have been going to them for a few years and have always found them to be honest and helpful and as a single female apprentice their help, which is offered without pressuring me and backed up by their knowledge. Thank you Alex, Manny and Tyler for looking out for me!

flat rate, zero up selling, far superior experience than other oil places i have used in past, will…read morebe back.

Good service, polite & efficient staff. Didn't try to upsell anything frivolous, went through all…read morebasic vehicle maintenance checks. Search online for a coupon to get a discount to maximize value if you are going to get synthetic oil change.

My mother got winter tires here and they offered storage for the summer tires. When my mom went to…read morehave the summer ones put back on, they 'couldn't find them' and offered no reasons why they were missing, and offered no compensation for the missing tires. The person she talked to also seemed to not really care either and was unprofessional. If you do buy tires from here, take your others home so they don't 'lose' them.

They are incredible, in less than 6hrs my car was looked over and repaired back to normal. They…read moresaved our ass. The financial service they offer was an asset to the situation. The value of The work was within budget.

I had a previous oil change done in BC where the oil filtre was not on properly and we drove to…read morealberta, so needless to say, I was a bit apprehensive to go to another quick oul change shop. Thankfulky I found the Jiffy lube here in St. Albert. The customer service was awesome there. They were friendly and fast and I felt welcomed there. Also can we mention the awesome displays they have when you drive by?! They seem to be a festive bunch. Altogether it was a great experience and my car is still in one piece. That reminds me, I better go back for the next oul change!

brought my 2015 truck into jiffy for oil change and was charge $237.03 just for a oil change. They…read moretried to sell me on a couple of things but declined. when they were finished 20 minutes, the service provider came to window to collect and I asked are you not gonna check my tire pressure or wipers and what about grease . nothing just a bill and told not to come back. Corey the owner came upto my truck and started talking bad and saying do not come back here. This is one fire Cracker that needs some help. No more shitty service from them for this guy