Repairs done (single visit): Radiator & coolant compressor. This is a chain, apparently, but this…read morereview is specific to this locale. It seemed worthwhile to post a review because I noted a prior negative one related to a similar radiator repair. That made me very nervous myself when spotting it only after I'd left our Honda Accord there, but our experience was as positive as any car repair can be in trying circumstances. I had to very quickly find a garage via Siri search while on the road, with the added pressure that it was late afternoon, with many shops nearby already closed. This one was just minutes away from my highway location so the choice was pretty much forced on me by my highly alarmingly worded warning light. (What had seemed a minor cosmetic-damage-only encounter between car's front end & a buried railroad tie had, in fact, ruptured the coolant system, draining all the fluid, with potential to dangerously overheat the engine.) The very efficient and well-informed woman at the front desk helped advise the technician and they got my car in and assessed it together with speed & competency. Her initial estimate of damage and cost turned out to be accurate and both she and a man who alternated with update calls were helpful with the process of syncing with insurance + locating parts. Communication with us was routine and clear. During the initial wait, I saw them being equally well organized and courteous with others, even though it was then very close to closing time. I'm no automotive expert, so can't advise with any certainty if the job could have been done cheaper or faster (it took a few days due to coordination with insurance & getting one part), but...the final tally was adjusted slightly lower to match my insurance coverage -- much appreciated -- and three weeks later, car is still performing great following the repair (I wanted to wait on a review to ensure no surprises.) Also, they were kind to an elderly family member I was with, keeping the office open a little late so I could run down the road to pick up a rental. So, for making the crap experience of a car accident far from home a process as painless as possible: all stars.

Got denied alignment service twice. First got stranded on the road, ran out of gas and got to the…read moreshop around 5:15 told me they were taking no more customers, while I'm driving 20min to get to the shop with a bad alignment. Second time decided to get there earlier at 3:30 and told me they couldn't take me, keep in mind there were only 2 cars parked and 2 cars inside with the alignment section no cars in there. I've taken both my other cars here and got taken care of with no problem, love the service but that one employee was not it! Thanks

Gia and the crew at Honest were awesome in getting my issues resolved and getting me back on the…read moreroad. I appreciate their level of professionalism.

I'm late posting this review, but I want to reiterate all the previous reviews' compliments. From…read morescheduling to picking up my car, the process was easy and transparent. I brought it in for an issue I thought was the culprit and was instead shown a different cause of my problem. What I love is the digital inspection and the transparent pricing. This shop has earned my future business.

The Manager here always remembers me and makes sure to take good care of me. They always inform me…read moreof what issues need immediate attention. They are welcoming and professional, give em a try if you haven't

Came in with an issue with my AC not working intermittently, paid over $400 for a diagnostic and…read morenew blower motor. By the time I drove my car home the AC wasn't working again. Brought it back in, they said the actual issue was a compressor wire rubbing against something. They had the gall to attempt to charge me for another "diagnostic fee" to find the same issue they should've found when I brought it in for the week prior. When I argued over why I was being charged another diagnostic fee, the manager said "it's a different issue than what you brought it in for last time, last time you said it wasn't blowing air at all." That is absolutely not what I said. I said the AC was not blowing cool air consistently, but it was still blowing air. When I informed the manager of this he got noticeably flustered and immediately took the diagnostic fee off of my check, which made me suspicious. So I did some research and spoke with my mechanic buddy, I discovered that my car had NONE of the symptoms of a bad blower motor when I brought it in to this Firestone. Yet their $80 "diagnostic" found that, that was main problem. Which, obviously was NOT the issue with my car. So I reluctantly paid for the $120 labor cost to move and repair a compressor wire. Again, before I could even get home my air conditioning was not working. So I brought it in for a third and final time and told them I am not paying for any more work and they need to fix the issue that I've had for the past 3 trips to this Firestone. The issue ended up being another wire that was hanging by a thread and it took them 3 times to find it. It would've cost around $120 total to fix the actual problem with my car, but I ended up paying over $600 for their mistakes, laziness, and parts I DIDNT NEED. Make sure you know your car better than these guys or they'll end up taking advantage of your lack of knowledge squeezing $600 out of your $100 problem.

I've used this service for my 2017 C Max Energi for several years and have always been pleased by…read morethe quality of the work and the friendliness of the staff. When I bring my car in, they take great care of it. They have an automated service that keeps me updated on progress. If they notice something wrong or that needs service, it's useful information but I've never been upsold. The prices are fair.

I would NEVER take another vehicle to Chapel Hill Tire after my experience with them…read more I brought my Subaru in for service, and noticed it overheating the day I got it back. I took it back to the shop and they told me it had essentially no coolant in it. I immediately asked the technicians why there was no coolant. They told me, "It was filled up when it was here." When I asked, "Then why is there no coolant in it now?", they couldn't give me an explanation beyond repeating that they had filled it. The car continued losing coolant and overheating. I brought it back multiple times, and I was repeatedly told that they had pressure-tested the cooling system and that there were no pressure issues and everything was fine. They also told me there were no warning lights indicating a problem. Meanwhile, I was constantly having to refill the coolant and pull over when the car overheated. One time I had to sit on the side of the road for about 45 minutes waiting for a friend to bring me coolant just so I could get the car home without overheating it. Eventually the car broke down on the highway and had to be towed. After all those previous visits where I was assured the cooling system was fine, I was finally told that the head gasket had blown and that replacing the engine would cost around $6,000. After I challenged that price, the estimate was suddenly reduced to around $3,000. I'm not upset that a Subaru developed a mechanical problem. I'm upset that I repeatedly reported coolant loss and overheating, and I was repeatedly told the cooling system was fine. The car eventually suffered a major failure anyway. I don't trust this shop and I won't be taking another vehicle there. If you're dealing with a recurring mechanical problem, I strongly recommend getting a second opinion before continuing to rely on their diagnosis

Visited this location based on a recommendation. The employees are friendly and helpful. I…read moreappreciated this as taking my car for oil changes etc can be intimidating and concerning as I am not a car expert. The service person walked me through the various oil recommendations based on mileage driven. This was a smooth visit with no surprises and they are efficient with time. I didn't have to wait and and I was in and out in 15 minutes or so.

Amanda was awesome and sweet. They did our inspection (and reinspection) quickly and were clear on…read morewhat to do to pass reinspection.

Pablo is the best subaru mechanic in the south! We've been taking our japanese cars to them for 30+…read moreyears.

Wasp is amazing! I've never been to a friendlier or more trustworthy auto shop. They were genuinely…read morekind and responsive in every communication--before, during, and after my visit. The whole place had such good vibes: everyone I met was pleasant, upbeat, and seemed genuinely happy to be there. I got to meet the owner, Steve, along with my car's new bff Pablo, who went above and beyond during what was scheduled as a simple service visit. He affixed my front license plate, cleaned the inside of my windshield (!), let me tag along on the test drive, and even brought me into the shop to see my car's underside once it was up in the air. How did he know I would absolutely love that? Little things mattered too: the waiting area was comfortable, clean, sunny, and quiet, with a thoughtfully planned garden out front. Rates were refreshingly reasonable--and not one cent over the estimate. It was such an exceptional experience, one that gave me real confidence and peace of mind that my car is in good hands. Three cheers for Wasp Automotive!

No one likes to take their car to a mechanic not knowing if they are great or shady and try to tell…read moreyou 6 things wrong with your car. I have had service at several Midas' garages throughout the country and they are, for the most part, very good. I wanted to give a special shout-out to this Midas... and the owner, Rajesh Sutariya. Had some issues the my Toyota Sienna, rear suspension and shocks. He showed my van while up on the racks and explained what may be the problem. He did not try to sell me anything, just pointed it out, and gave me some options. I can't say enough of how well I was treated, and not charged for the time to test drive the car and isolate the issue. If this was done at a Toyota Dealership, I would be charged $85.00 ( I called) . Also a BIG Kudo's to Chase, who handles the front office. Just a great guy who also gave me some suggestions. I would not hesitate to have them work on my car. Thanks Guys !!! I owe you brownies. : ^ )

My 3 YO daughter got called weak today from the older white manager because she is shy. I will be…read moreconsidering my legal options.

This location is fantastic! Was in and out in under an hour with several cars ahead of me for both…read moreoil change and inspections. At another JL location I was the only car there and it took well over an hour for a simple oil change). Staff were all friendly and didn't try to upsell me. Will definitely be back to this location going forward.

This is a well run store. Not all locations are as on top of their game as this one. Great option…read morefor a state inspection. In and out in a reasonable amount of time for a drop in place.

Quick fast service. Helped me out without an appointment . Reliable help when we needed it.read more

George in reception was absolutely fantastic. He was clear and concise in his communication and set…read morevery good expectations. He outlined that they were short staffed but never used that as a crutch or an excuse. When I showed up, I was about the 10th person in line and I had a new tire slapped onto my car within 2 1/2 hours. I can only imagine how much quicker it would've been if they were fully staffed. Anyway, your interests are safe with George and Co. Highly recommend!

Cheap and excellent service. I use them for oil change and state inspection. 10/10 I will…read moredefinitely recommend

The place to go for oil changes, inspections and repairs!…read more I have been a long-time customer of this business. The guys at Hope Valley 66 auto repair shop always contact you within a timely basis to give you a reasonable estimate on any repairs that you may need. They will not suggest unnecessary repairs and will not try to overcharge you on service. Getting oil changes and inspections here is a breeze, I never have to wait very long, especially if I arrive in the morning on a weekend. If you need a more complex maintenance service or repair performed, generally you need to bring in your vehicle on a weekday for the mechanic to perform diagnostics. Whenever I have had to drop off my car for such a service, I will receive a call within a few hours after diagnostics are complete, with an estimate to approve of the repair. Usually, the repair (brake work for example) is complete by the end of the day. On occasion, a repair might take longer than that due to waiting on a part to arrive or some other factor but rarely do I have to wait more than a day or so. Be aware that this is an independent shop, not part of a large dealership chain or something, so the waiting area is fairly small and spartan. I believe there is free Wi-Fi available but have not had to use it for any period of time. Again, Hope Valley 66 offers solid, reliable service for very reasonable rates and I would recommend them easily.