I have been a customer of the Pit Stop for 5 years! I have had amazing service on every visit! The…read morestaff is knowledgeable and hard working and prices are right and they care about me as a customer. The prices on tires and service are unmatched in the Bristol area. Everyone in the area should give The Pit Stop a try. You won't be disappointed!

I tell you what The Pit Stop really knows how to do it! Service is impeccable!! The Pit Stop has an…read moreold school vibe, not like the other chains that treat you like a number. Olin and Juston offer fast, friendly service that I thought was a thing of the past. Customer for life!

Spilled oil allover top of engine, no clean up. Lost screw…read morefor air box, did not tell me. Didn't screw in other screws, did not tell me. MANAGER tried to convince me to use random screw they found. I have BRAND NEW TRUCK! DO NOT GO HERE.

It was easy to get in , very knowledgeable workers , inspected my truck very good and the price was…read morereasonable for the service.

Michael at tactical may have been the most attentive and responsive mobile mechanic I've used. And…read moreI've used a lot of them all over the country. He not only clearly communicated with me prior to coming to fix my vehicle, he showed up when promised and went way beyond anything I expected without charging me anything more than he originally quoted? I felt so guilty I actually gave him more than he asked for.

wanted a quote to change out my batter in my car. mind you the battery was already purchased I just…read moreneeded it installed. called for a quote and was told 100 plus tax. price gouging at it finest.

This is my go to place for an oil change. Greeted by Sara…read morethis time with 2 cold bottles of water. She guided us in and went through everything we wanted done. Both her and Aidan performed the oil change and coolant exchange. Spoke with the MOD, Austin and questioned a couple of things from our last oil change. Austin listened and provided excellent customer service. I always have had great interactions with all the workers I have met here. Sara, Aidan and Austin were professional and friendly. These are the reasons I will continue to remain a loyal customer.

I brought my car to Take 5 for what should have been a simple oil change. Within five minutes of…read morearriving, my car wouldn't even start. The employees immediately blamed the dealership that had done my previous oil change, claiming the oil filter housing had been overtightened or misaligned. At first, I believed them because I assumed they knew what they were doing. They even wanted to tow my car to Firestone, but I had it towed to the dealership instead. After inspecting my vehicle, the dealership found that the oil filter housing had been damaged. It was clear the Take 5 technicians had used the wrong removal method, and I have photos showing it. All I asked was to be reimbursed for the damaged part. Instead of taking responsibility, they changed their story and claimed it was already damaged before I arrived, yet they have never provided any proof to support that claim. A simple oil change turned into a tow, repair costs, and a lot of unnecessary stress. Do yourself a favor and do not ever go here. If a company can't perform a basic oil change or take responsibility when something goes wrong, they don't deserve your business

Saturday 1/31/26 was the height of the biggest snowstorm in 8 years in these parts. This is our…read moreannual trip to Florida. As we crossed the VA-TN border at 1 PM on route 81S, we had a blow-out and had to pull over to the side of the road. AAA was useless as there were accidents all over the city and cars & semi-trucks were off the interstate. I called Tire Choice in Bristol (6 miles from us), gave them our tire size, and made an appointment with them for 5:30 - the last appointment of the day. We hoped we would be on the road before they close at 6 PM. Luckily, after about a 2 hour wait in the cold with trucks inches away from us, the TN Highway patrol changed our tire to the "mickey mouse" spare right there in the storm. Kudos to them - they were simply awesome. We got to Tire choice by 3:30. When I went to the door, it was locked; they had all gone home. The door indicated that they were open until 6. AND WE HAD AN APPOINTMENT. So thanks for the call, and thanks for leaving us in the lurch, guys - way to go! I called Discount Tire, another 6 miles away, and they got us in-and-out in 20 minutes. So my rating of Tire Choice? What do you think? They're Skunks!

Driving on a road trip and my Turbo s 911 and woke up to a low tire light. I stopped by and Mike…read moreimmediately help me out and help me identify a nail. Really appreciate these guys

They close at 7pm. At 6:50 I called and they had no problem waiting for me to pull in 5 minutes…read morelater from a tire emergency off the interstate. Amazing team and customer service. I'm so thankful!

The Auto Center in Bristol, VA is top notch; very trustworthy. They picked up on a very important…read moresafety issue on my car, and I'm grateful.And you save a lot on oil changes and tires. And the time goes faster waiting if you can pick up a couple items in the store, instead of waiting at the dealer's waiting area.

Bought 4 new tires for my Toyota 4Runner. They had to be ordered. Price was the best that I was…read morequoted by about $75.00. The tires were in within a day or two of being ordered and they were mounted on my vehicle without issue. So far I am well satisfied with the tires and the company's service.

Awful place to be around no supervision grease all over people's car poor personally rude I could…read morekeep going on but I think you heard enough

May 28th 2025 book online for new tires. I arrived 35 minutes early (4pm appointment) gentleman at…read morethe desk stated they only had three of the four tires, but didn't know exactly what i wanted eventhough I bought online, told me he'd order the extra one and i could return the next day. All along the website stated all four were in stock. I made a wasted trip thanks to the incompetent staff here in Bristol Virginia.

I have had my cars serviced since shortly after the shop opened and have always been well taken…read morecare of. Josh and Junior have always been up front and have always met my high expectations and exceeded them as well. Great customer service and quality work on my cars, all done in a timely manner. What more can I ask for. Imanuel M.

I FOUND MY MECHANIC!!!!! I needed to find a good and honest place to service my car. Dexter goes…read morefar and beyond that. Quality and value is just the beginning. Could not pick up my car SO, HE BROUGHT IT TO ME. I went by the reviews and they were all I needed to know. This place is awesome. Thank you Dexter

What a great person and got me back on the road thank you for you're service I give him perfect…read morescore , kept his word , came out a fixed my car and he is definitely a asset to our community! Give him a shout