1. Murphy's Automotive

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Kingsport, TN

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Murphy's Automotive

4.4 (13 reviews)
Closed • 8:00 am - 5:00 pm

Services - Murphy's Automotive

Auto brake repair

Auto engine repair

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Firestone Complete Auto Care

Firestone Complete Auto Care

(17 reviews)

I took my vehicle to Firestone Complete Auto Care for mounting, balancing, and alignment of two new…read moreback tires. The process started with conflicting information: I was told I ordered the wrong tires, then that the correct tires hadn't been delivered yet. Once the tires were finally delivered and installed, I returned the next day to find one tire was flat. When I called, I was told to bring the wheel in so they could check for a puncture, which seemed reasonable. At the shop, I was informed they couldn't pull up the previous work in the system and were to check if I had run over a nail or screw. Within about 10 minutes, I was told the rim was cracked and that it probably existed before the service, and that I'd need a new rim. This was surprising because: - The rim did not leak before the tire installation. - The new tire had no damage when I found it flat. - The rim and tire were inspected at the time of installation, so I question how the rim could crack or be damaged during service without an immediate failure or noticeable damage on the new tire. The final outcome was insufficient: I was told they do not repair rims and there was no clear explanation, accountability, or resolution offered. The communication throughout this process was inconsistent, and I did not receive a concrete plan to move forward or a satisfactory remedy. Ridiculous

I would like to file a formal complaint regarding Firestone's financing practices and customer…read moreservice. After speaking with a representative, I paid my account in full on the actual due date. Despite this, Firestone charged me $2 in interest and then added a $40 late fee. I contacted them to request that the fee be removed, but they refused. What makes this especially disappointing is that I have been a loyal customer for years, relying on Firestone for oil changes, vehicle service, and tire purchases. Apparently, that long-term loyalty is worth less to the company than a questionable $40 fee. This experience has shown me how little Firestone values its customers. The refusal to correct such a minor and unreasonable charge is frustrating, disappointing, and frankly sad.

Murphy's Automotive - tires - Updated October 2026

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