Shocking, truly abysmal. So bad I have to write a review, which is not something I'm usually compelled to do about a chain franchise. My experience was bad enough: 40 minutes (at 3pm) to be told they can only change the oil and not the filter because the filter is not in stock. Then I have to type in my own address because the clerk does not understand me. It is not a language problem, more that he is wearing a huge bluetooth earpiece over his ear in a garage, and thus cannot hear a word I am saying. However, the guy in front of me got the real treatment. He goes to pay, and hands over a 7 dollar coupon he had received in the mail from Jiffy Lube. "Too late", says the clerk," you should have given me that before i rang it up, the card has gone through now". " I did give it to you before" politely protests the customer, "when I got the estimate, but you told me to give it to you later. " They go back and forth with this a few times, during which the clerk makes no effort whatsoever to apologise and infers that it is the customers fault. The attitude is pouring across the desk from the clerk. I can tell the customer started off feeling a little sheepish about a 7 buck coupon, but is getting really riled by the clerk being so rude. Eventually the clerk goes back into the garage and returns a couple of minutes later. "You'll have to speak to him" he says, waving his arm in a general westerly direction "Who is "him?"" "The guy in the grey shirt, he's the manager". Pause. "So do I go out there or is he coming in here?" Out and in goes the clerk again "Sit down, he'll be with you in a minute." 25 minutes later, customer is summoned outside like a schoolkid and asked what the problem is, I hear him explain patiently, and then be told that he should have reminded the clerk before they rang him up. Now in a state of disbelief, the customer checks repeatedly "let me get this straight, this is my fault, for not reminding the clerk". "Yes". The manager eventually processes the 7 dollar coupon, and all in the waiting room make a mental note to go elsewhere for oil next time. And maybe an air filter if they behave themselves. read more

DO NOT GO HERE! This Jiffy Lube, not that any of them are very good, but this particular Jiffy Lube is absolutely the most unprofessional incompetent group of people I have ever seen working in one place. It's like the interviewed and selected people who had the least amount of social skills and intelligence, but who could screw things up the most. When I rolled up to this place and scoped out the crowd, I was terrified and fantasized about reversing and peeling out of there, but then I thought I shouldn't be so judgmental. Unfortunately, as a result of my conscience the value of my car is now depreciated, and the life span of my car's engine is now significantly reduced. Why is this the case? Because... THEY DIDN'T PUT OIL IN MY CAR!!! read more

I would've given 0 star. Very unprofessional people, specially Richard the manager. They made me wait 3 hours for uber inspection (Normally takes less than 15 minutes) just becouse i refused to buy their $50 wiper blade and got them in less than $20 from costco and replaced them myself right in front of them. The manager kept saying it was not worth it for me to spend half hour to go to costco for the blades (i saved 30 bucks). Started making jokes on curry and bread knowing i was indian (which I'm not) and laughing instead of giving me quick service. The whole staff started treating me like i hurt their ego by finding a cheaper option, and not buying from them.They were just supposed to mark on the 'wiper blades' as ok, and give that form to me (everything else was all done and already ready). But they said i had to wait coz i was gone for a while to get the wiper blades. One staff even started complaining i was standing on the way or stepping on the pipe. I would never ever go there again or recommend anyone. Terrible service, Horrible staff. read more

All right, so it's been like a year and Jiffy Lube totally won me back. I stopped by, and the same dude that worked on my car the first time remembered me, even though I hadn't been there for about a year. I needed two new lights, and an oil change. This time, everything was put back in tact, and I'm completely happy with the price, the fast service, and the quality of work. I guess everybody makes mistakes, will definitely come back. read more

Did not have oil filter in inventory. When I arrived I asked if they could read my bar code and check inventory for the filter. They told me I needed to get into the service stall to do that. After 30 minutes one of the staff came out with the remote bar code reader and confirmed no filters in stock. Just an uncoordinated and unprofessional operation. Wasted a half hour of my time for nothing. read more

I drove to Berkeley from New York so naturally I needed an oil change when I arrived here for the new year. I have used Jiffy Lube back home because they offer the convenience of fast service. The Jiffy Lube here in Cali is not only fast but they were very friendly. They recommended I use synthetic and I agreed. Fast forward to today to receive my free refill, Anthony did a great job with that, completing it in a few minutes. He also reset my computer to show 100% oil life and put air in my tires per my request. He was very professional and helpful, great service once again, thanks guys! read more

Always great customer service, never pushy, often they will also vacuum my car and clean the windows. Can get busy at lunch time.

Slower than slow. Make sure you have at least two hours if you plan on getting an oil change here. Would have given zero stars if that was an option but it wasn't. read more

Zero stars would be more accurate. Okay, so let's assume they really did change the oil. No vacuum, no window wash, not sure about the tire pressure, basically, they didn't do anything on the entire checklist associated with an oil change. In all honesty, I'm really not sure what they did for the 20 minutes that I waited for my car to be "serviced", but there's no way I'd ever go back to Jiffy Lube on University Avenue. read more

When I called them last week Wednesday and asked if they have the oil filter for my car, they put me close to 5 minutes on hold to check. I didn't mind it so much, as the answer was an enthusiastic "Yes, we do! Come by anytime." It has to be noted that they asked me twice to confirm that the filter is for that specific car, of that model year. So I go there on Sunday and pull in just to have one of the guys shout at me that they don't carry the oil filter for my car. When I told them that I called in a few days ago and they confirmed that they do have it, he just shrugged and said that a new shipment is coming in on Thursday and to check back then. And when I asked whether I can put in an order for that oil filter, they flat out said no. They might get it or they might not. After calling two friends to complain about this experience, they both said that Jiffy does that all the time. They tell you they have a certain product or part and then it turns out that they don't. What a waste of time. I'd rather spend my time and money at a place that is honorable and keep its customers satisfied. For all Volvo S80, MY2004 drivers - Jiffy Lube on University Avenue does NOT carry your oil filter. Don't waste your time. read more

This Jiffy Lube had quick, friendly, and thorough service. I got an oil change and tire rotation for my car and was in and out in 30 minutes! The prices here were SO reasonable (the last oil change I got at a Jiffy Lube in LA cost me $120, while the oil change + tired rotation here cost me $63) and they gave me all the standard free amenities as well - refilling fluids, vacuuming my car, checking tire pressure, etc. Im coming back here for every oil change I need in the future as long as I live in Berkeley. read more

Thought these guys deserved a 5 star review after all the negatives I see here. Needed an oil change in a hurry, regular mechanic couldn't fit me in. Showed up, waited a short period of time. Got the job done, efficient, professional and friendly. Not especially more cost efficient but did what they're supposed to do. read more

I usually go to Jiffy Lube to get my oil changed because it's a reasonable price and there are various locations so it's convenient whenever I need one. I went to this Jiffy Lube the other day to get a simple oil change and they advised me to get a tire rotation but ultimately left the decision entirely up to me. I knew I needed one anyway, so I agreed to get it done. The workers here were so polite, fast, efficient, and even made me laugh! The only thing is that they forgot to reset my oil change maintenance light. However, they told me if anything were to happen like I need a top off on liquids, that I could just go to them. How awesome! I'm going back to get my light reset but definitely enjoy getting my oil changed here! :) read more

These guys were very helpful and nice did not push me into services I didn't need and even helped my fix my passenger door that was having trouble opening. Would highly recommend read more

Antonio was really nice and help me with my tire pressure and oil. Was in and out quickly. No weight on Thursday afternoon at 2 PM. I am very happy with my experience and I hope Antonio gets credit where credit is due! read more

Terrible service! The manager Tosha is so rude, I think she used to work at the DMV. I went here before a couple times and a nice Hispanic guy rang me up but this woman is a beast! She charged me more than I ever paid before for a standard oil change and was hostile when I mentioned the last price I payed. I will never go here again. read more

Jiffy Lube - Auto Repair Near Me - Berkeley, California

Firs time here and was helped by Antonio and his crew. Quick, professional, attention to detail, and spent time explaining to me the cost detail and any recommendation to my car without pressuring me. It was a smooth experience :) read more

Great nice staff. I needed some jumper cables and the manager loaned me his personal cables. Thank you much... Marty s read more

I am going on a road trip and needed to get my oil changed just to make sure nothing breaks down along the way. I am surprised with all the negative reviews here. I had a positive experience. The front desk lady, Cire, was very polite and explained the cost of the options. I opted for just an oil change and wiper blade replacement and denied service for all the add ons that I didn't need. I was in and out in about 25 minutes I'd say. read more

This place is awesome! I got here as soon as they opened on Saturday. They took me right away and I was out in less than 30 mins. Staff was very nice, Richard especially. Great deal and they accepted the $15 off coupon I printed from their website. read more

Let me tell you. I've been coming here for years and even when they are slammed and you have to wait so long it's mind numbing every employee there is ridiculously charming so you never leave unhappy Even if you're set on it. Y'all are the bees knees and that's why I come all the way from Oakland. Keep in mind if you want to have your tires rotated they only got one spot for that so it will take forever but did I mention they are charming? Big ups to Antonio. Glad I didn't have to go all mama bear on you. read more

I had a great experience here, despite the many negative reviews. Jiffy Lube does simple vehicle servicing quickly and efficiently and I've never had any residual problems. The staff at the Berkeley location are all very kind, and I appreciate the little extras (let's be real, my car might never get vacuumed if it weren't for these guys). I was also pleasantly surprised to see that this location offers a nice discount for Yelpers. Check-in for $10 off the oil change service. :) read more

Another good experience at J Loo My little old VW is happy. The auto technicians are friendly because Im friendly, theres quick service, decent coffee & waiting room, clean facilities. USE THE ONLINE COUPONS save money. It would be a cold, harsh, fume-filled job to work in a garage all day... Cut the guys some slack, they appreciate friendliness. I've been here twice and will continue to go back. Id give five stars yet I save those ratings for outtasight mindblowing experiences. read more

I love this place. Great prices and wonderful gentlemen working here! Sometimes a wait but they have coffee, water, TV and reading materials to keep you entertained. Great, straightforward employees - wonderful service. They work quickly and keep you updated. Thank you! I will always come back here. read more

I was in and out in about 10 minutes on a Saturday around noon. Had a coupon they sent me online for $19.95 (sign up for their offers online). Will definitely be going to this Jiffy Lube for oil changes from now on! HIGHLY RECOMMEND!! read more

I hate cars, and only have one for emergencies and long trips. I think everything about cars and car culture is wrong, and are at the root of most of humanity's problems. That said, like most good American hypocrites, I own a car, though use it rarely - for emergencies, and trips to the beach and mountains. And so once or twice a year - I drive about 5k miles a year - I need an oil change. The Jiffy Lube on University in Berkeley is an oil change place, and like any other, they change your oil and check your fluids. But the SERVICE! Oh my, these gents are a class act - extremely professional, kind, patient, friendly, communicative; so good it's almost enough to make me want to drive more. Almost. So if you find yourself owning and maintaining a petroleum-fueled cage with which you propel yourself down the block or, god forbid, to work or to pick up the kids, you'd do well to let the fine fellows at Jiffy Lube handle your fluids. I can't imagine there's anyone better, faster, or more pleasant to handle a task that should be, by all rights, a thing of the past. read more

I've gone here 3 times now, each visit I have experienced very professional service here. Antonio was the gentleman who answered all my questions over the phone, and when I came in he handled the estimate and transaction at the end, and he is wonderful. If you go at a good time, the wait is almost nothing. I will definitely keep coming here. read more

Richard and his team were professionals. Im certain he knows cars! It was a pleasure stopping in while passing thru town. See you again soon. Go Steelers ! read more

Dumb asses work here. I pull in and asked to make sure that they have the oil for my Diesel engine they say yes and escorted me to the waiting area a few minutes later I asked if I could use the coupon for the oil change he says no they wouldn't honor it I say ok how much would it be to change the oil and his response I don't even have the oil for your car Such an asshole wasted my time read more

After reading some of the so-so reviews I wondered but a long due oil-change and a very attractive coupon made me decide to try them out anyway and I am super-glad I did. Absolutely everything about the experience was top notch! - Not only were their prices better than anyone else, but they were also very professional from start to finish. I knew it was also time to change the transmission oil, and indeed they pointed that out in their checklist. The price for that - again - was better than other places I had checked ahead of time - and I approved doing that work as well. All other aspects of the service were excellent too: easy to get to, very short waiting time (Thursday 10am), the guys' attitude was very professional and the waiting room is great with Auto and other magazines, a coffee machine, and a very clean restroom. On top of all the above the car was vacuumed, all windows were washed, all fluids and lights inspected, tire pressure adjusted and everything was recorded on the final receipt. Good job Jiffy Lube. I will be back. read more

Jiffy Lube - My blue car is being worked on... - Auto Repair Near Me - Berkeley, California

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Well ! I was there about a month ago, and I thought they did just fine. The guy at the reception desk was co-operative about accepting my coupons too. When done - the techs. were nice as well. In fact I was ' the last one out ' ....end o' de day !!! Hopefully be back for a transmission flush and fill soon on My VOLVO 850 GLT ..... Sorry to hear some locations were getting " A Bad Rap ' !!!!!! cheers, Anwar read more

Thomma and Jovony are the best! They are always accommodating and friendly. Also very detail-oriented. The last time I was there, they fixed my broken headlight at a super-reasonable price. Love this place. Thanks Jovony and Thomma! read more

Came here the other day on a Friday to get an oil change for my 2016 Jeep and received great customer service. Even though it was a busy day the staff here still managed to be patient with every customer. I felt welcomed and the price wasn't too high, will definitely come back for my next oil change! read more

If i could give a -5 stars i Would!!! I usually got to jiffy lubes, as they are convenient and inexpensive!! However this location has turned me away from this company entirely! I went in for a routine oil chane and tire rotation no problem carpet and windows cleaned. Noticed next morning they scrubbed my windshield which looked like a brillow pad!! Immediately called location and manager blatantly refused to address the situation, he took no responsibility nor try to apologize. Plus he hung up on me and told me take care of this matter myself, mind you the whole time yelling at me. Very unstatisfied customer! DO NOT GO TO THIS BRANCH!! No customer service. I contacted the company, lets see how they choose to handle situation!! read more

Came for an oil change was in and out in under a half hour and they vacuumed my car, cleaned windows, topped everything off. Guys working were nice and it's pretty accessible. read more

Richard and Team were both professional and quick. I found this place to be very solid. It was a pleasure getting to know Richard. He knows cars very well! See you at the game on October 27th ! Go Steelers! Rollin read more

Professional and friendly service..This was my second time here for an oil change, Antonio and Tham were great!

Horrible customer service . Website says shop opens at 9am I arrived around 9.30am and the shop was still closed and the employee said they wouldn't be opening until 10am because the guy with the key isn't answering his phone. I overheard a lady complain about them not being open when they were supposed to and the employee THAMMA gave the lady a $5 discount for being late. When I asked for the same discount the employee THAMMA replied "Well you could have taken your car to get a oil change somewhere else , no one told you to wait or to come here." Employees there are lazy and make u fill out your mileage . I made a guess of my mileage and they put exactly what I guessed . I don't think I will go to another jiffy lube again because of this experience . TAKE YOUR CARS ELSE WHERE read more

Absolutely the SLOWEST service ever. Over an hour and a half and they're still not done with my car. Extremely impersonal. They talk to you like you're an idiot and seemed annoyed to even have to deal with you. Very high prices should you need anything other than a simple oil change. Go elsewhere. read more

Came her to get a vechicle inspection for my car in order to drive for Lyft after waiting 45 minutes he tells me I don't pass because of a window problem but I take my angry ASS to Walnut Creek Jiffy Lube and I was in and out in 20 minutes........... talk about customer service and U won't find it here read more