These are the only movers I've used in the almost decade I've been in Maryland. I have used them 8…read moretimes, including 3 times in one 12 month leasing period from hell (see my other reviews). All I can compare them to is other people's reviews of other companies and I can also compare their estimates to the estimates I have proactively received from other companies.
They're damn good at what they do. I usually only require two movers because I am one person with very few belongings and also very few heavy items. The last couple of times, three guys have shown up. I was not happy about this, because I thought it would raise the cost. It raised the cost by about 75 dollars on average. But it's hard for me to complain because they are so fast. Typically they load the truck in a little over an hour and unload in even less time, but during my most recent move the unload was a little over an hour because of some elevator issues at the new place. But they persevered. Part of it is the tools they use when they move you (seems like every moving company has them, but theirs are particularly clever and effective). If they have to pack anything of yours, they will charge you extra: tape, boxes, etc., about 3 dollars per item (yes inflated pricing). I have learned over the years, and my most recent move was nearly perfect because I had everything done. I was very annoyed when they pulled out their packing tape and used it anyway for multiple purposes, but at least I wasn't charged for any boxes.
The estimates are consistent, and consistently some of the best I've ever received. Including tips, my moves have never cost more than $750. In the past, they used to make you put down a deposit of about 50-100 dollars, so on moving day, your final balance would be not so bad. These days it seems like they just take the full amount on moving day. Not my preferred method. The heftier deposit before moving day gave me a greater feeling of savings/"ooh, good deal!". A psych trick, but it , worked. For my last several moves, the price has slowly been ticking up, so I now get estimates from at least 2 other places to compare. To be fair, one of the last 8 moves was a relatively last minute move (for me) and I needed someone to move me two weeks in the future: that was the highest amount I've ever paid them. The estimate was 100 dollars more than I expected, and I was not happy. The only reason I didn't grumble much is because my landlord paid 80% of the costs and the place where I was living was horrible and they were moving me relatively last minute. Regardless, I now ensure I come with estimates from other companies. For the first time recently, their estimate wasn't the best. I returned to them and we were able to come to a compromise.
The customer service is very good. They have several reps, but Erika is my favorite. Y'all. Erika is my ride or die, basically-on-a-first-name-basis, customer service rep! I have used another guy once maybe two moves ago, and some other guy maybe 4 years ago. Nope: I want Erika. She's just calm, organized, and never gives you the impression that you are getting screwed over or manipulated. She is a straight shooter, and I appreciate that. For the most recent move, I asked them to come at 10:00 am, but for some reason Erika put me down for 8:00 am (probably because 7 of the last 8 times I moved at 8). But when Erika said they had me down for 8, I wasn't sweating it, no problem: anything for Erika.
Erika, if you read this, you are amazing and don't ever change!
My primary complaint about this company is they are always late. LOL. I mean 7 of the last 8 times, they have been late. When I first used them back in 2012, I was freaked out by this. They were like 45 min-60 min late. That's nothing to sneeze at, that's a LONG time. But they're just so fast at loading, I let it go. When I had them move me last minute, they were on time for the first time: actually slightly early. For the most recent move, they were 45 minutes late. Had they arrived on time most recently, we probably would have avoided some of the elevator problems at the destination, but whatever: it worked out.
A secondary complaint is that I have had three things become damaged or go missing on three occasions out of 8 moves. In the first move, an adapter for an Ikea lamp was lost. Without the adapter I couldn't use the lamp, so I threw it away after trying to get a replacement adapter. In the 7th move, someone grabbed my bureau/chest by one of the drawer handles, and broke the handle: they cleverly stuck it back on so I wouldn't think it was broken. Nice try, didn't work, guy. During the most recent move, a glass bowl broke. However, I do not fault them for this one: I remember packing that box and I should have wrapped that bowl in more than one sheet of paper. I still trust these guys to move my stuff.
TL; DR: These movers have a track record of getting me moved fast and inexpensively with minimal damage.
