Walmart is an American institution - let's hope it doesn't end up like Montgomery Ward or Sears -…read morethey have a little of everything in the store. We only needed a few things and don't often go to Walmart (I don't recall the last time we were there. In terms of inventory - they have everything and their prices are good. Many of the times we were there, it was messy - items on the floor rather than hung up or put back on the shelves, but this time it was neat and tidy. There weren't many shoppers, perhaps because it was a Sunday morning when we were there. The issue with Walmart like most other retailers these days is staffing. There isn't anyone around to provide help if you need it. This time was no different. The only workers we saw were manning the cash registers. If you know what you want, know they have it in stock, and have a general idea of the layout of the store, I'm sure you can find what you need. In cases like ours where we are not regulars and don't know the floor layout, finding items isn't easy and there is no one there to help you. So, for the cleanliness today and the fact they had everything we were looking for at the right price - 4 stars. But since there is virtually no customer service, I'm knocking it down one star to 3.

Visited Walmart early in the morning to start our day. Needed various greeting cards for the…read moreupcoming holidays, birthdays, and special occasions. We did pick up various cards, but couldn't find the exact one ("First Communion") that we were looking for, so ended up picking up a generic 'Congratulations' card. It wasn't too crowded this early in the morning, and checkout was simple due to the numerous self-checkout lanes. This Walmart has a Subway inside of it, along with a Vision center.

I'm writing this to give huge kudos to a manager named Mo. I…read morelearned something new today. Turns out the "refill by" date on your prescription actually means "PICK UP BY" not "REFILL BY." I noticed at the beginning of November that my husband's migraine medication (which is NOT a controlled substance or even any kind of painkiller) had one refill left by 11/20/19. So I called in the refill at the beginning of November. I got several emails notifying me that the prescription was ready, but it was several weeks before I had a chance to pick it up. So I went to pick it up today, and quite typically, the pharmacy was significantly understaffed with a very long line and two cars in drive through and the phone ringing off the hook. The man who took care of me was not a regular pharmacy employee and couldn't locate the prescription. I showed him one of the emails in my phone telling me the prescription had been filled. He noted the email was a few weeks old and he said that if people didn't pick up Rxs by a certain time, then they "unfill" it. Which I understood; while waiting for prescriptions in the past I'd overheard staff calling people to tell them their prescriptions would be gone if they didn't come get them soon. I hadn't gotten any phone call like that, but I did admit it had been about 3 weeks since I called in the refill. He disappeared to discuss with pharmacy staff then came back and told me THERE WERE NO REFILLS LEFT ON THE PRESCRIPTION SO THEY CONTACTED THE DOCTOR AND YADA YADA YADA. I knew THAT WAS NOT TRUE. I knew there was one more refill on this medication. I knew from my vast past experience with Walgreens pharmacy that they would not have sent me an email with the price unless the refill was packaged up and ready to go. I tried to tell him any of this, but he was more concerned about the long line of people behind me than addressing my concerns. So I walked away from pharmacy in utter frustration. I just can't handle being lied to, and I was standing there steaming, when I saw Nelum, a store employee who is ALWAYS friendly and helpful, and she asked me what was wrong, and I asked her if I could speak to a manager. Wonderfully helpful as always, Nelum promptly got me a manager, my hero Mo, who LISTENED to me and understood what I was saying and my concerns. He went to the pharmacy and came back explaining the full situation, that I was correct that there was a remaining refill and it had been filled .... BUT the prescription expired November 20. If I had come to pick it up before November 20 then there wouldn't have been an issue. THAT WAS ALL I WANTED! I wanted the truth - not to be lied to because that was quicker/easier or because the person filling in at the pharmacy didn't understand the situation (that's me giving him the benefit of the doubt. I didn't catch the name of the employee filling it at pharmacy who lied to me ... but he made a point of letting me know he used to be a Boy Scout and that's why it was important for him to take a few minutes to set up the plastic bags at his station before starting to help customers.) Anyway I can't thank Mo enough... although I did try to let him know how grateful I was to have the truth. Yes I still left there without the prescription, BUT THANKS TO MO, I AT LEAST UNDERSTAND WHY!! Managers in training, take a lesson from Mo! He alone is why this is a positive review and not a negative one. (Well him and Nelum - her smile always brightens my day!) And to the Boy Scout who filled in at the pharmacy -- please tell your customers the truth even if it takes longer than lying to them!!!!

The worst Walgreens I've ever been to…read more The pharmacy is always incredibly understaffed. Expect incredibly long wait times, the drive through is frequently closed. They will cancel your prescriptions without notifying you beforehand to see if you still need it. I tried picking up a prescription for about a week, but every time I went the lines were so long I had to come back. Arrived tonight to get my prescription and they cancelled it so I had to wait until they could fill it again. I would recommend going to another pharmacy if you're in the area.

This is an average Walgreens nothing truly special about it other than it has a drive thru for the…read morepharmacy. It's well stocked and very clean. The staff are all super friendly and helpful. I don't care for the parking situation it's a pain and the parking lot can be fairly busy. However there is plenty of spaces.

I think it's important to note how you're treated when buying a sensitive product at a pharmacy and…read moreit's also first thing in the morning. You're hoping the store is stocked with the thing you need to make it through the day and that the checkout person is friendly but definitely doesn't mention anything about what you're buying. One woman there did just that and after a terribly sick night, really helped me get what I needed and go on with my day. She even complimented my bag. It helped.

CVS recommended Keefer's because they were unable to create the compound topical anesthetic I…read moreneeded for a procedure. I called and spoke with Greg(one of the pharmacists) and he was so kind over the phone. I had to rush the order because the first pharmacists and CVS did not tell me about Keefer's until I spoke with another pharmacist that told me about them right away. Greg understood the urgency and got on it right away. I was able to pick up the Rx the following day. I have a high deductible so Greg suggested I pay out of pocket with no insurance affiliation and it ended up significantly cheaper - by 50%. This was acceptable because I would just submit it for reimbursement to my HSA(Health Savings Account) similar to FSA(Flexible Spending). Apparently claiming one does not have insurance yields a cheaper cost - amazing how much less uninsured individuals are charged. This was definitely old school pharmacy but I liked it. My Mom was a pharmacist and it brought memories from my childhood. I walked around just looking at everything in the store. They have unique items. The prices were slightly higher than say Walmart or CVS/Walgreens so maybe that's why it seems the items don't appear too move as much - at least it appears that way (when items don't look like they've moved out of their spot on the shelf) but I could be wrong. I'm so bummed that I lived in Mount Prospect and Arlington Heights for ten years that I never walked into this place. I will DEFINITELY be coming back here again. If they provide the same cost for my other Rx then I will be giving them more of my business.

I needed a cane so I went to Keefer's whereupon the door was opened for me, two young ladies waited…read moreon me, made sure I purchased the correct cane. They made me feel very important, very kind to me. Try and find this politeness and customer service anywhere! Thank you, Keefer's. Patty Fraser

There are really no negatives when it comes to Walgreens. They have everything I need, all in one…read moreplace. People are really helpful when you need to find something and this particular Walgreens carries a lot of different drink options when I'm in the mood for something different. Plus, Walgreens now sells wine. Pharmacy staff is knowledgeable and eager to be of service. Other staff always ask if they can be of assistance. Store is always clean as are the restrooms. I'm glad to have such a quality Walgreens in my neighborhood!!! That is just fantastic.

Not a great pharmacy experience. Only chose the location for…read morea one-time prescription fill, due to it's proximity to my workplace. Two prescriptions sent in at 3:30pm yesterday. Prompted by phone to confirm they should be filled immediately. Arrived at drive-thru at 5:30pm yesterday to learn only one prescription had been filled, the other could be filled in ten or fifteen minutes, & that I can "drive around and come back when it's ready." Two hours, fully staffed, still not enough time. I couldn't wait, had an appointment and chose to pick it up this morning. Believe it or not, the prescription was still not filled at 10:00am, claimed by the pharmacy to be marked for today not yesterday , so I waited around 20-25 minutes in-store only after being told it would only take "A few minutes." I feel this pharmacy is disorganized. They're not short-staffed. It's a disconnect of some sort. Because of their broken process, I was delayed for well over half a day in receiving a pretty important medication needed for a recovery, one that was supposed to be taken simultaneously with the one that had no issues being filled on time. I'm gonna stick to my pharmacy, going forward.

Amazingly helpful staff (hey Brandie) and OMG the most extensive liquor selection I've seen outside…read morea Binnys Just stopped in for some protein shakes and got a lesson on using the CVS app to scan items for coupons by their UPC code and a handful of free N95 masks. So nice..

Every month have issues ordering. Lately I had the unfortunate experience with JASMINE. Spoke to…read moreher on the 13th to order my meds. She said she will call and set up delivery and it was that simple. The reason it was easy is because NOTHING WAS DONE BY JASMINE. Called today, they saw that I talked to her on Friday. Waste of time having to call and get incompetent people, the callback to complain and almost beg for my medication to be sent. With all the bad reviews you would think they woukd try to change. Scary that these people are in charge of medication

I just you had negative stars. We have been using this Pharmacy for 15 years, now we won't be be…read moreback. Last Thursday I watched my doctor send in a prescription to this pharmacy. Yet when I went yesterday to pick it up, I was told they never received it. This was after I had criticized their new machine at the drive-up window. And was told I had to come in the store. To get my prescription. I am handicapped and this store has 12 electric carts that are never charged. The New druggist behind the counter could have told me this at the drive through with the "broken" register, without me struggling to go into the store. The recently got a new manager. and several new pharmacists. I have been in retail sales most of my adult life, and if I would have had her attitude I would have been out on my ear. I told her I would be telling all my friends about her, and she just put her hand on her hip, struct a pose, and said "oh well". What ever happened to customer service? Very upset 77 year old.

Kudos Kudos Kudos - to the entire staff. Thank you for always assisting me with questions and/or…read moreconcerns. Even when I had covid they sent my meds my courier.