i used to really love this store. with careful planning, i could do some major shopping and save a lot of money. I have only used the pick up service 3 times but the last time i used it was 3 weeks ago and have not gone back to the store since. I placed a pick up order on 10/25/25, i let the store know i was on my way, got there at 3:55ish and checked it, I didn't get my order until 4:20. I was told the reason why it took so long was because 2 people walked out before their shifts was over and it left them less 2 workers. I was told I would get a $20 credit for my wait. I have called the store multiple times and spoke to 2 different managers who said they would look into it and call me back. No one has reached out to me. I emailed my complaint to corporate and still no response. i understand im only one customer and probably don't mean anything to them but i refuse to spend my money where i am not valued. there was an item that was suppose to be out of stock and i still ended up with that item(i wasnt charged for it) but the quality of it was horrible. it was krakus ham which is suppose to be pink but this ham was gray in color. Jewel used to be my favorite store because it aligned with my beliefs and values and didn't buckle to the current agenda, but if i cant be valued as a customer, I will find another store who will. DO BETTER!!!! Also there is always a problem with the prices, items on sale don't always ring up to the sale prices so pay attention while at the registers, i always take pics of the sales tags. read more