Came here for a spot to do some computer work and have a cozy cup of coffee. It filled those requirements, but many tables had dirty dishes that previous guests didn't bus, I couldn't find any napkins, their ordering system is done all through a touchscreen kiosk that takes way too long and leaves a long line. I don't think anyone greeted guests. You just wait to hear your name yelled to pick up your coffee... then they walk away. This is a cute spot, but it's lacking customer service. read more

Jewel Box Cafe - Coffee & Tea Near Me - Tacoma, Washington

Oh my! Tuesday morning and waited 25 minutes for two lattes. Young barista was a nice guy, but too forever. And when we finally got it, he had to remake it because he used the wrong milk. It didn't help that the other barista had her daughter in there. Guessing she was 8-10 calling out orders and blending some of the drinks. We used to love this place, but they seem to need better management and allowing a young child behind the counter getting ice, blending drinks, and calling orders out. Hmmmm? The location is ideal and it is cozy inside. read more

service sucks. all the tables are dirty, trash is packed to the brim, drinks look nothing like the menu, staff is all teens, no ones around to help, the items on the menu are AI, and they got our drink wrong. Boooooooooooooooooo. thumbs down read more

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Super excited and happy that this place is still here. It is such a local staple and a Tacoma favorite. Their drink menu is vast! Now featuring the energy drink called Lotus. Which apparently is a plant based energy drink which supposed to be a healthier option. My daughter's friend recommended it. I had the mocha latter with alternative almond milk and ugh it was as good as I remember. The hot coffee was perfect for the rainy weather. I had my usual Tuna sandwich which came with a house salad. The salad had tomatoes and the girl at the front couldn't tell me if it was Roma tomatoes or not. I just asked her to remove them. It would be nice for her ti check because it is allergy related but she didn't bother to go and ask so thats the minus star. It is important to cater to allergies. The sitting arrangements are great. Indoor, outdoor and upstairs. I usually like to seat in the enclosed wooden tables but they were taken. It is such a vibe! Free covered parking across the street or free 2hr parking right at front. Strong wifi to work with too. Overall, if you are visiting and wanna experience local vibes, you must stop here. read more

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Two stars - Average We went here for brunch on the weekend. It is in a good location near the shops by the movie theatre. The cafe has a lot of seating, and it is decorated nicely. I did not care for the food. It was like bland cafeteria food, but at a price comparable to other restaurants. Maybe we caught them on a bad day, but I probably wouldn't go here again. If I did, I would stick to the pastries and coffee. read more

Beautiful, relaxing cafe in Rustin near the Pt. Defiance ferry dock. Had the "zombie" iced tea, which was made with real strawberries and was heavenly. Staff were relaxed and friendly. Lots of seating. A great stop on the way to the nearby movie theater. Will definitely visit again. read more

Jewel Box Cafe - Front entrance of the cafe. - Coffee & Tea Near Me - Tacoma, Washington

Food in front of you you can't buy. They have to text their manager (not at the store during a morning rush) to have pastries added to their digital menu so you can buy the donut sitting right on the counter.3 kids in the back eating and laughing instead of working. Horribly run. I hope they go out of business and get someone who cares about this place running it. read more

I can't believe it took me so long to peek my head in this place and discover that it's a super groovy coffee house that makes me feel like I'm back in the 90s! The coffee and tea drinks are fine, nothing special, but the vibe is great. The interior is all wood and there's an upper level where you can get cozy in the booths. I've started going here regularly and the best part (besides being able to go for a walk along Commencement Bay with your coffee) is that - even though it's part of the Point Ruston development - it doesn't feel like you're in a mall. The only downside are the gluten free donuts That have taken over Tacoma. The baker must have a fabulous sales team because they're EVERYWHERE but if you're not gluten free they're just not good. Which is a shame because Tacoma has some excellent donut shops ( like Paos!) read more

Jewel Box Cafe - Gluten free donut - Coffee & Tea Near Me - Tacoma, Washington

I wanted to give some benefit of the doubt...hence the two stars. My husband and I were there on a fairly, but not overly busy Saturday. We ordered the Salmon crepe. It was so disappointing. There was very little spinach, mushroom, tomatoes, and almost no salmon meat! The only thing that was in it was cheap cheese! It was not worth the $17 dollars spent and we won't be going back anytime soon. read more

Stopped by for a quick coffee drink. We came in just before the big rush. The young lady taking our order was super nice and helpful. I was able to get a good tasting drink for my mom who is a diabetic. They offer a few sugar free options. There is upstairs sitting and plenty of room for downstairs sitting. Super stroller friendly! Bathrooms needed attention. Overall it was amazing experience highly recommend! read more

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This place is so slow....it doesn't seem that busy but takes 25 minutes for a late insane.

Worst service. Went on a Saturday around 10am and it took 35 mins to get my drink. The barista and food workers were super slow, making small talk with each other. No sense of urgency. I then had to go ask a food person for my muffin (after getting coffee order) and he walked away to get a bag, walked back to muffin case, walked away again to get tongs, came back to muffin case, and then slowly opened pastry bag to grab muffin. It took an obnoxious amount of time and was not worth the money. read more

im very disappointed with the way I was treated at jewels box cafe. I was still a paying customer and ask to use the bath room but the employee told me they was closed and the bathroom was cleaned for the next day shift! but I'm still inside enjoying some coffe with my family! it's very disrespectfu! Also the store still have around 25 to 30minutes to close! read more

Food here are very good, here is also very cool atmosphere But I very recommend to try a bobble tea here ice ,so good read more

Are you crazy? They charge for creamer and sugar in your coffee! to get jelly for your toast is 35 cents a packet. and if you ketchup, mayo, ranch or sirachi on the side of your omelette 60 cents each. Lord, if times are that bad yall just close your doors. I would be embarrassed to tell a customer its additional charge for cream or sugar in your coffee. read more

Took forever to get our drinks and food. The crepes weren't great for the price. The coffee was good but not worth the $7.59 price.

Love coming here. Meeting friends for coffee or stopping to get some to walk Ruston. Only fall back, and reason for minus 2 stars... LONGGG WAIT for everything. We came in last weekend ordered 2 coffees and a Nutella crepe and the crepe took over 20 mins. (We were there right at 9 before the crowds got there) The place was not booked or full of visitors. We ALWAYS are told for food anytime we come it will be over 20+ minutes. Im not sure why this is, if their kitchen is small or if there always short staff. Just as a for warning Everything you'd want out of a coffee shop, great feel, set up, yummy drinks/food but decide if the coffee sir will be worth it before coming. read more

Used to visit this place often even though it usually had long waits. Our Go-To was avocado smoothies until one night my wife and daughter tasted something off, like an old taste. When we brought it up to the workers they only asked if my wife needed more sugar or a different drink altogether because they didn't want to make another avocado one since it was the end of the day. They also gave us weird looks like we were the problem rather than listening to the customers who have been tasting it for years. No refund offered, they then stated they would call the manager and took my wife's number but this was obviously a lie to get rid of us because haven't heard back from the manager or staff since then. Very unfortunate experience. read more

It was a bad day for an introduction to the Jewel Box. A very busy Saturday... crowded with no accommodation for disabilities; Inadequate seating and too cramped for wheelchair. No table service and you had to bus your own table. They were clearly understaffed and service slow: one meal was Simple eggs, and a cold, undercooked sausage and English muffin. Acoustics were awful and the noise level so high you had to shout (like a latecomer at a cocktail party). SO disappointing, will not be returning. read more

The staff here is SO SWEET! Coffee is consistent and yummy. Love the fireplace and fun furniture! Can't wait to enjoy in the summer!

Jewel Box Café has a nice interior and a blocked-off outdoor area that is blocked off for further use. The parking isn't straightforward, and while they have a QR code for parking info, I didn't see clear signage that it's free for retail visitors. Inside, they offer free Wi-Fi and have two unisex restrooms that can only be opened with a key. It was clean but not the most convenient. The setup is a bit different here; food orders are self-pickup since they aren't a full-service restaurant. What really killed it was the long wait for coffee. I understand weekends are busy, but it dragged on so long that people in line were visibly frustrated and even chatting about the slow service. Once I finally got my coffee, it was fine, but the experience didn't feel worth the wait. Efficient: No First-Time Friendliness: No Would I Return: No JY review read more

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Comfortable. Cozy. Clean. Relaxing coffee shop with good breakfast and lunch options and friendly staff. A little cheaper than the competition. read more

Jewel Box Cafe - Jewel Box cafe interior. - Coffee & Tea Near Me - Tacoma, Washington

Cozy place with indoor and outdoor seating. I stayed at the Silvercloud, so this was my go to place when I wanted a cappuccino and something light to eat. I had the turkey deli sandwich and it was good. Another day I had a berry crepe it was okay, felt like the crepe could have been cooked a bit more but I am not a crepe expert. I ate it all anyway. Service was relatively good, some days I waited longer than other days but overall it was good. read more

Jewel Box Cafe - Crepe - berry - Coffee & Tea Near Me - Tacoma, Washington

Food and latte was great but I was really disappointed in the plating and cornered to even cut into my crepe as I did not want to end up eating microplastic. I ended up just scraping from the top. Probably will not eat here again until their plates are changed. read more

Jewel Box Cafe - Plate has clearly been chipping away with every use and that is not good. - Coffee & Tea Near Me - Tacoma, Washington

This place is absolutely charming and the food and coffee are pretty decent too. The issue I had was the absolute horrific service. They don't even acknowledge that you were there and we stood at the counter for several minutes and the employees continue to just be us with each other and ignore us, even though it was quite obvious that they saw us. I cannot overlook the poor service. The other problem is that the food is expensive for what it is. read more

Came in around 5:15pm on July 8th since I had a smoothie here a bit ago that I fell in love with. We ordered an avocado smoothie and also a peanut butter banana smoothie. The drinks took a really long time to make even though there were only a few people inside, who already had their drinks. The drinks came out and I tried the pb banana one and it tastes unsweetened, like organic sugarfree peanut butter with almond milk and no banana? Avocado smoothie was fine. Maybe this time was just off. read more

I was craving a GF crepe, so I came here with a friend. Unfortunately they ran out of GF batter on a weekday.

I had one of the worst experiences of my life today. The staff at this coffee shop were unbelievably rude, arrogant, and completely unprofessional. This is by far the worst coffee shop I've ever visited. When I first got my coffee, it was extremely sweet. I politely asked if they could make it less sweet. Instead of remaking it, they dumped half of it out, added water and milk, and handed it back to me. Obviously, it tasted like nothing -- completely watered down. So again, I politely asked if they could just remake the drink. At that point, the staff member rolled her eyes, smirked, and angrily dumped the entire coffee straight into the sink, splashing it everywhere as if to make a point. Shocked, I asked her why she was acting like that. She sarcastically said she was "trying to be fast" and asked if there was a problem, all while smirking at me. I was so humiliated. I asked to speak to the manager, but what came out was a so called "supervisor" who didn't care at all. she said, "What's the problem? She'll just make you a new one. It's not a big deal." When I asked to speak to the owner, she said, "figure it out yourself." Meanwhile, the staff who had thrown away my coffee stood in the back, laughing and whispering with another male employee, clearly mocking me. This place treats customers like garbage. I paid for my drink, but instead of receiving basic service, I was mocked, humiliated, and treated like I didn't matter. Is it because I'm Asian? Is it because my English isn't perfect? I've never in my life felt so disrespected and humiliated. The staff at this location have zero respect for customers. Their behavior is absolutely disgusting. I will never return, and I strongly recommend others avoid this place at all costs. Worst customer service experience of my entire life. read more

Stopped by here for a coffee. The environment was awesome. Cool chill vibe. Coffee was great. Service was great! Staff extraordinary! read more

Jewel Box Cafe - Jewel box - Coffee & Tea Near Me - Tacoma, Washington

The communication between employees is way below average. May severely affect your experience as a customer. When combined with other reviews on long waits. This confirms that there is a management problem. read more

cute spot however it was disappointing and i will not be returning :-( I ordered the veggie breakfast wrap & the meat breakfast wrap. ICKY! not my cup of tea there was no seasoning or flavor. the wait was too long, like 30 minutes maybe. Not worth my time or money. read more

Met up with a girlfriend to have coffee and had never been here before. I'd missed the sign on the door, as I stepped inside. She had her coffee and wore a frown on her face. She was upset by the sign on the door, so I went outside and captured a photo to share. I can see why it bothered her. It's not warm and welcoming, it's kind of a rude tone, and I'm wondering why it's printed & posted? I'd ordered my coffee at the counter. They took my order and immediately the kiosk asks for a tip. I get it, as this seems customary these days. The irony is, they don't bring your drink to you, or your food, they shout out your name. I'd missed hearing my name called out as it is LOUD inside. The music is very, very noisy. Plus, the high ceilings make the acoustics kind of weird. I got my drink and we left. Ambience is super cool inside! I love the decor. Coffee is basic, nothing to write home about. No cute foam pictures or anything crazy. But the postings of "expectations" on the door seemed super weird to me. The staff was basic. Not smiling or happy to be there, just bland. My friend wanted a refill on the drip coffee she'd ordered and the original worker told her it would cost .25 cents! The next guy didn't charge her. (Obviously inconsistency in "rules" based on which staff member is working). The turnoff is on the heavy-handed "rules" as it's not warm or welcoming. Which is sad as the decor is absolutely lovely! read more

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Very cool spot. Good coffee. Not too sweet. Friendly service. Will definitely be back for coffee while we are vacationing in the area. Ambiance. read more

Good food, interesting decor, lots of private little cubbies to have a conversation. The salmon breakfast crepes were excellent! Counter service was prompt and polite. Prices are a bit high, but this is at Rustin Point so expect to pay for the location. read more

Absolutely delicious! Cool vibe, no wait, we ordered at the counter because our table didn't have a QR code, but it was nice to order at the counter because we decided to add a few donuts to our order- on my! I'm still dreaming about that strawberry donut. Loved my vegetarian burrito and Diet Coke. Everyone else got crepe-like things. Everyone finished their meals plus the extra donuts. I will definitely return next time I come to Tacoma. read more

Jewel Box Cafe - Vegetarian burrito! - Coffee & Tea Near Me - Tacoma, Washington

This is a cute, funky spot and I'd love to return. If only to get the gluten free donut. I got a mocha which was OK. A little on the sweet side for me but it was fine. There weren't a lot of people sitting around inside, but we ordered. My mistake was to put my husband's leftover espresso in my leftover mocha. Not good, so I didn't finish. But they have enough and I'm sure there's a drink combo that I'd like. I will visit again in the summer and hope to have a better experience. And I hope to be there early enough for the gluten free donut! read more

Jewel Box Cafe - Coffee drinks on command. - Coffee & Tea Near Me - Tacoma, Washington

Good was delicious, their sausage is so good. Loved the crepes, but would suggest not getting the strawberries inside the crepes, the hot fruit flavor mixed with the nutella was not so great. They bring the food to the table, but it is not full service. Mood was so cute, like Victorian German Style, with beautiful couches, enclosed booths with stained glass, etc. Great experience overall. read more

Jewel Box Cafe - Meat English Muffin, Meat Breakfast Wrap, Strawberry Nutella Crepe, Thai Iced Tea - Coffee & Tea Near Me - Tacoma, Washington

Not a fan - they seemed rather disorganized and somewhat unpolished. Some of their tables and chairs were broken and unusable.. My wife said their bathroom was a mess. We ended up leaving without buying anything. read more

I'd been wanting to try this place since it opened, but I was never around during breakfast (not that it's the only time to go). A few days ago I got lucky. The food and service were great, the cleanliness of the place, not so much. The floor was covered in dirt and goodness-knows-what. One of the restrooms was is so dirty that there is some sort of black substance growing on one whole side of the hand dryer and part of the wall. The glass doors and other poly glass still have Valentine's Day decorations drawn on them. The tables were dirty. It felt filthy and sad. I was afraid of how the kitchen might look. Again, the food and drink were good. If I'd paid closer attention before ordering, I'd have walked out because of the dirtiness. I'm going to give it another go. I'm hoping this was a one-time thing, but I'll look around before ordering. read more

I only go there because it's the only cafe on Point Ruston and I need to validate my parking. But they almost NEVER have tapioca bubbles for my bubble tea, and $6 for my son's tiny donut is ridiculous. The paninis are good though. read more