Jets Deep Dish used to have that beautiful crispy crunch all the way around and underneath -- the kind of crust that sounded like stepping on autumn leaves. Now? The edges are crispy but the bottom is softer than a motivational speech. Somewhere along the way the recipe got switched from "Detroit deep dish" to "lightly toasted mattress." I don't know who approved this change, but respectfully... please put it back the way it was. My pizza shouldn't fold like a napkin when I pick it up. read more

I called up here to jet's Pizza and tried to order some pizza. The lady that answered the phone was hardly even talking in the phone and she was very rude and sounded like she did not want to do her job. After she took my order, she then told me that they do not do cash deliveries so I ended the phone call and called the Antioch jets pizza one and they are now delivering my pizza and i can pay with cash how crazy I've never heard of a pizza place not letting you pay with cash seems like they just wanted my card # for some reason don't buy food here read more

Hey do you want a sloppy cold ass pie delivered way too late? Then Jets Pizza at 539 Almaville Rd Smyrna, TN is the place for you! Do yourself a favor and heat up a frozen pizza from the grocery store or order from anywhere else. Can't speak for the 'atmosphere' of the place but it most certainly sucks ass too. And even worse I tipped these sorry assholes nearly $18 online when ordered. Go EAD. read more

The staff impressed me with how they handle the heat of being next to the oven and still give the same customer service as though nothing is wrong. Pizza was made quickly, presentation was great and the pizza hit the spot. read more

WORST service I've ever had from any Jets. I have ordered a bottle of ranch with my past 3 orders and it somehow never makes it to my door. On top of that I had to wait an hour and a half until they closed to ACTUALLY get it. Absolute trash service definitely won't order from this location again. read more

I ordered 3 pizzas using the app. Delivery was promised in 1 hour. The delivery actually took 1 hour and 40 minutes. After more than an 1 hour I called and was told the pizza was out the door and we'd have it in 15-20 minutes. But 15 minutes after I called I received a text from the driver informing she just left the store and would be here in 10 minutes. She took 15. It should take 15. Promising 10 was wrong. I tipped when I ordered the pizza, and will not do that again. The store manager is a liar. The pizza was not hot. read more

The food was fire and fresh. The employees were all cool asf. The store hot asf tho which sucks for the employees

Great pizza and service!! They also have more drivers for delivering. I got my delivery in 30 minutes

Best pizza chain hands down. We won't order from anywhere else. They are usually fast and we have never had an issue with our order. They also have salads that are fresh! If you go in there it is really clean as well. Jet's pizza is the BEST. read more

This is great Detroit style pizza outside of Detroit- the 8 corner pizza is awesome and my favorite. read more

Jet's Pizza - 8 corner pizza - with a piece missing:) - Pizza Near Me - Smyrna, Tennessee

I DO NOT recommend going to This Jet's Pizza in Smyrna TN. I live in Smyrna so, I placed my order online, the wait time was typical considering it was dinner time. I place my order at 6:12 pm the wait time was to be 60min. Kinda long but ok. After an hour and half I call Jet's to see if my pizza was even out for delivery.. that was at 7:39pm, was out on hold for a few minutes, then the girl came back and said it should arrive soon.. knock on the door @8:13pm TWO HOURS LATER from the time I placed my order. It wasn't cheap either $47.85 to get a cold burnt pizza. The bread sticks although not burnt just cold af. NEVER go to the Smyrna JET'S ... If could give them a negative -Stars I would. .. If you like Jet's like we do, go to or order from the Antioch one. It's bomb!! Never had a bad pizza from the Antioch Jet's. read more

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I've had Jet's pizza before in another city and it was great. This one - ugh! Sauce tasted like high school cafeteria. Cheese - ummm - is there a cheese shortage in Tennessee? Canned mushrooms - really? REALLY? And the chicken was like little rubber pellets. I am a major foodie who never leaves a morsel, and I threw away 3 of the 4 pieces. Not worth it. read more

Jet's Pizza - Pizza Near Me - Smyrna, Tennessee

This is the 3rd time that I have ordered from Jets in Smyrna on Alamaville Rd. The pizza is great but the staff and management is poor. It feels like a bunch of unprofessional TWEENAGERS are running the place and low and behold if you have to escalate an issue. I ordered the same pizza that I always do at 8:02 pm and asked if they could deliver it. The girl on the phone said yes. At 8:49 after being on the phone for 8 mins because the girl answering the phone could not answer the simplest of questions, like how long had my pizza been done and sitting there or when it was going to be delivered? A manager comes on the line and says that if they are under staffed they will wait on DoorDash to come and pick it up and that could take up to a hour and a half....?! My question is why was I not told about this process when you told me that you would deliver my pizza in 30 mins? The manager then asked me, in a very irritated manner, if I wanted a refund?! Is that your resolution?! No apology, no offer of compensation and NO! I DON'T WANT A REFUND, I AM HUNGRY and I WANT MY PIZZA! Needless to say, I had to have the pizza remade and then had to go and get it at 9 something at night....THIS IS THE WORST JETS EVER!!!! read more

Jet's Pizza - Receipt - Pizza Near Me - Smyrna, Tennessee

Ordered delivery. The guy gave me my total and I told him to put a (generous) tip on the bill for the driver- he told me he couldn't add a tip... because they didn't have any drivers and they were using Door Dash. Well, I don't have any cash on me. Just credit cards. So now I can't tip the driver. So I made the DD driver a little care package of snacks and drinks and apologized profusely. Pretty embarrassing. The guy on the phone had such a hard accent - I had to ask him several times what he was saying... every time he spoke. A one minute call took about 5 minutes and we were both frustrated. Asked for extra dressing for the wings. Well. That did not happen. I ordered a Caesar salad, well that didn't come either. Door Dash driver, Jamie, was excellent. read more

OMG! I just want to report this poorly ran establishment to the highest of highest rank. Ordered my pizza online and waited 40mins inside the restaurant with maskless ppl to only find out they lost mine and another gentleman's order. I was then yelled at by 3 supposedly managers because I asked how long it would take to fix this! They threatened to call the police on me; myself and a few other customers left the store after our money was returned. I will just go to the the Antioch location...so much easier! PLEASE AVOID THIS LOCATION read more

Staff was friendly and helpful. The pizza in the other hand rated cheap not like the price I paid for I got a pepperoni and bacon thin crust . Instead of a crunchy thin crust it was soggy and undercooked. I was unsure what I wanted when ordering the lady was very patient with me and very helpful. The other pizza was a hand tossed cheese and nothing special with it I give it a 3 out of ten. The other was a deep dish pep it's good and eatable but nothing to Rave about. Pizza ratings Thin crust pep and bacon = 1 worst I've ever had I get better thin crust at a gas station with hunts brothers pizza like way better . Hand tossed cheese = 2 it's a cheese pizza nothing to it but really displays your dough and the quality which appears to me to be lacking. Deep dish pep = 4.5 I always eat it because I can eat crap sometimes but it is tasty crap by far and away their best product. At the the end of the day I get better pizza that is QC better at Domino's and for a cheaper price. The staff makes all the difference here maybe they should increase their wages and help out what really keeps them going. read more

I did a Doordash but had to call the store for a few allergy issues. The gentleman who answered was super friendly and helpful. The food was hot and tasted great! The salad was fresh and all of the allergy issues were handled perfectly. Thank you for your excellent customer service on ticket 17 on the 17th@ 12:27 read more

I was happy with them. We ordered online for the Detroit deep dish with nit-picky toppings on particular sides of the pizza, and they got that perfect. The website told me the pizza was ready for pick-up, but when we got there it was still about 10 minutes before it was ready, so it seems like there might be some communication issues with the website, but otherwise we were pleased. Detroit deep dish pizza was EXCELLENT. Two thumbs up for food quality. read more

Pizza is super salty called and they said nothing they can do. Staff does not care about customers read more

Very disappointing service- made a delivery order on a Saturday afternoon 3:15 1/22 approx and called the restaurant at approximately 5:20 pm and they told me the order was on the way- arrived about 5:40 but one exception- the order was totally wrong -- asked to get refund and was told manager would call-- never got call - called restaurant at 7:20 pm and asked to speak with manager and was told by apparent asst manager that he had "processed" refund and would be 4-5 days before money would be refunded- won't order from jets again read more

We had the thin crust supreme with extra toppings and the crust is crispy. Both times we ordered it delivered in a timely manner.

Ordered online. Arrived to store during pick up time frame order was lost. Order ended up being wrong after I got home.

our order took an hour and 45 minutes to come. Then when we went to eat the pizza it was like cardboard and the pizza was cold. It hurt my mouth to eat it. Sorry we ordered from there read more

The pizza was cold and burnt the cheese sticks were good but cold the salad was decent the $38 Was way too much for the way the food looked and tasted very disappointed in this order read more

We built our own. The pizza came before we expected and it was INCREDIBLE. The crust was perfect and the ingredients were fresh. Above and beyond our expectations. read more

Did delivery. Been tracking the order and it's been over 25 minutes to go under 5 miles. Ridiculous. Ordered a bottle of Pepsi and did not get that. read more

Ordered a Lg Ben Fold pizza and breadsticks (delivered by Grubhub). Got a plain cheese pizza instead (partially my fault for not checking it while the driver was still here). By then it was late and past their delivery time and we were starved so we choked it down anyway. Breadsticks were good. Cheese pizza was adequate but that's about the best I can say about it. Turns out to be the most expensive Cheese pizza I have ever bought. read more

Came to Jets pizza and ordered 2 pepperoni pizzas they told me to wait 15 mins max I ended up waiting 35 not to mention they didn't even add pepperoni to my pizza read more

Just had my pizza delivered. It was cold and it took way to long. Order pizza at 12:41 p.m. and didn't get it until 2:21 p.m. I was expecting to wait a hour or 70 mins. To wait that long and it was cold. Don't know how Grubhub makes any money by delivering food way outside the time WINDOW. So I will not be ordering pizza here again and won't use Grubhub ever again. read more

One of my favorite pizzas but it seems that every time I order from there they make an error either making the pizza or providing the right item on arrival. The manager is also very uncooperative and refuses to correct any mistakes. We used to get pizza from there once or twice a week but now only use them once every couple of months because of the hassle. read more

We are huge fans of Jets Pizza but we moved to this area recently and while I am not a review writer, I cannot keep my mouth shut this time, this establishment is so poorly run. The first time I placed an order they told me it would take an hour. My four-year-old son was craving pizza and it it had been a long day at work so I was good with that. An hour and 20 mins goes by so I called to check in. The folks there said that the driver couldn't find my address and I asked them why didn't you have them call me I'm in a new neighborhood that is only about 2 miles away from them. They then explained that they had the wrong number in the system, but when I called they are the ones who asked me if the number on caller ID was correct. it was a mistake made by the person that took my number down. But again these folks have caller ID. They did make an attempt to correct the error and I was very appreciative although we got our pizza over two hours later. They assured me that they made notes in the system about our address being new and they corrected my phone number. The second time I placed an order it was very important because it was for these hard-working fellows that have been working on my home for several days and I wanted to appreciate them with lunch. When I made the order I was sure to tell them what happened the first time and reiterated if there's any issues finding my address to have the driver call me because again they said the order would take over an hour and I really needed this food to take care of these guys that were working out in the sun all day. 45 minutes goes by and I was just feeling a little anxious because of what happened the first time, so I called just to double check that everything was good and they said their driver was about to leave in 10 minutes. After an hour and 15 minutes I called back, they said they apologize but they still had the number wrong in the system and the driver couldn't get a hold of me because again he couldn't find the address, keep in mind this is the same driver from the first time. They said they would get the pizzas out to me as soon as possible. At two hours I called back again and this time the guy tells me that their manager said the pizzas couldn't go out because they were too cold at that point yet they hadn't made new pizzas or called me to notify me or anything. they just canceled the order without even notifying me. I literally almost burst into tears because it had been two hours, three calls, and I had promised these guys that I would buy lunch for them and there was no empathy from the folks on the other end and no communication. They finally agreed to go ahead and make the pizzas and get them out! at the end of this whole ordeal it was close to three hours before we got this order. You would think that we would never order from this place again but another time my husband was a glutton for punishment. We had some neighbors over and he recommended Jets Pizza to them even though we had had several issues including the two I mentioned before getting orders to our home. The neighbors called even gave them our address which should've had extensive notes in there and ordered pizza for their two teenage girls our three year old or four year old last Saturday. what was supposed to be a fun evening. After the pizza didn't arrive over an hour later , the neighbors called and they said the same thing that the driver couldn't find the house and even though they did have the correct number, nobody called to notify them and they had just cancel the order. Needless to say we called Papa John's and just went to pick up the order ourselves. If you live in a new neighborhood and your address isn't in the system don't even bother ordering from this place but if you absolutely love jets like we do, I would advise just picking up your order because this location will not pick up the phone and call you if there are any issues, And sadly you will be waiting and waiting and waiting and they don't care. read more

Absolutely horrible! Placed order through their online system (Slice) at 4:45 pm. Received order confirmation from Slice that the pizzas would be delivered by 6:10 pm. After already waiting an hour and a half, I called Jet's Pizza at 6:15. After a few minutes of trying to find my order, they said there was a problem with the online Slice ordering system. They offered to comp a replacement order and have it delivered in 30-45 minutes. They instructed me to call Slice directly and request the $35 refund, which I did. Another hour passes and still no pizza. Again, I called Jet's Pizza. This time at 7:15. Again, several more minutes of them trying to find my order. Finally, I was told that when Slice cancelled the original order, Jet's cook cancelled the replacement order also. They offered to immediately make the order and have it to me in 20 minutes. Umm..at this point, no thanks. So basically, I am waiting 3-5 days for a refund to my card from Slice; have no dinner; and waited 3 hours. Needless to say, I will not order from them again-ever!!! Worst order processing and customer service. read more

1 of my Favorite pizza places. I love their pizza, and the staff at this location are awesome

Love their pizza, but my delivery order yesterday wasn't what I ordered... waited an hour for 1/2 Buffalo 1/2 chicken Alfredo, no onions. I got chicken cheese and enough onions to kill a horse. Will have to explore other delivery options in the future. Very sad. read more

The food was good, pizza & salad. I handed the cashier a $5 coupon for price over $15. Then they changed the price for higher "as it was rung up already as a deal". I didn't ask for a deal. They gave me a price over the phone when I placed the order & when I handed them a coupon they raised the price, so basically I did not get a deal. They could tell I was not happy but I was nice & paid for my food. If you want to make your customers happy then you can give a couple dollars off but you did not. So.. it will be a long time before I think of Jets for dinner agsin, thanks! read more