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Recommended Reviews - JetBlue

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Hey everyone. It really only takes one google search. I have not seen one person speak highly of jetblue in the 30 minutes I have been researching this airline. The lack of empathy, awareness and simple respect that customer service/staff obtain is genuinely very concerning. I'm not sure what we need to do as a community to either improve this issue, or just simply remove jetblue from airports period, but something needs to be done. Families have been stranded. Loved ones have been screamed at. And luggage has been neglected. There's multiple reporting of uncleanliness in their aircraft's as well. I have attached pictures of multiple people who feel victim to the wrongs of jetblue. Please guys. This is not a good airline and please look anywhere else BUT jetblue.

Shanay H.

easy drop off family and check your bags. It's also not hard to check in, and the security line goes really fast

Jessica P.

I like jetblue. They have reasonable prices and fly to many destinations. Today I'm headed to FLL then Jamaica. Relaxing seats and friendly crew so far. Excited to be headed on vacation

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Rachel D.

The airlines offers more legroom however you have to pay for seating in those areas even if there are empty seats available and you've already paid for upgraded seating. They'd rather have folks piled 3 in a row than allow others to sit in open seating. No thanks. I will stick with southwest. I don't like how this situation works especially during these times. If there are seats available cater to Your customers and not your pockets.

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7 years ago

Flight delayed 3 hours which cause me to miss my connecting flight to Costa Rica. Piss poor service. I will never fly this airline again.

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9 years ago

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10 years ago

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8 years ago

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8 years ago

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7 years ago

Elliot from jet blue was very accommodating. Saved us from canceling our whole trip super nice and intelligent, always fly with jet blue !

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9 years ago

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7 years ago

Everything was ok until Marian at the gate separated our family from our disabled family member in a wheel-chair and caused a commotion.

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9 years ago

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5 years ago

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8 years ago

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Ask the Community - JetBlue

Review Highlights - JetBlue

“The seating is as comfortable as Economy can be with sufficient legroom and overhead storage.”

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Jacksonville International Airport - JAX - Rocking chairs (12.22.25)

Jacksonville International Airport - JAX

4.0(728 reviews)
0.3 mi•Northside

I have dropped people off here before, but have never used this airport…read more I am traveling with Breeze Airways, and I have to tell you that it was a breeze going through check-in and security. I got in line, used the QR code to check in, waited about 15 minutes, as the line moved along with deliberate speed. Got to the counter, showed my Real ID driver's license, she made a joke, and we both laughed. Even though everything is electronic, she printed a paper copy of my boarding pass. Walked through the airport a bit, and passed up the huge row of rocking chairs (maybe about 60 of them) in the middle of the breezeway. Nice! Got to the TSA and did not have to take my shoes off! Finally, got back to sanity! Put my stuff in the huge bin, walked through the scanner. The guard had to check my wrists and arms, because I have a Dot.com bracelet on for my Instagram, so it probably set off a light or two. Easy peasy, got my stuff and headed to my gate for a seat. I have to say that was the fastest I have ever gotten through an airport from being dropped off. The whole process took about 35 minutes! Wow!

THE BEST airport ever! It is so easy and smooth to find everything and the staff are so friendly…read morekind and supportive helpful and sweet very caring and clean and organized plus sanitary and absolutely excellent service! Thank you for your service and patience decorated and devotion to the community I appreciate it so much keep up the best work and thank you for everything! You all deserve raises and treated well and love I appreciation! You're the best airport ever I wish every airport was like this one! Happy summer everyone! From Lauren

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Jacksonville International Airport - JAX - Welcome to Jacksonville airport

Welcome to Jacksonville airport

Jacksonville International Airport - JAX - Corridor at JAX

Corridor at JAX

Jacksonville International Airport - JAX - At JAX

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At JAX

Allegiant Air

Allegiant Air

1.7(23 reviews)
0.2 mi•Northside

Middle of the road~ long lines for checking in your bag- moving slowly. The staff at the counters…read morewere in short supply of smiles that day. Once I made it to the counter it was a painless process of showing my id and weighing my bag- I was moving on within minutes. Once at the gate our boarding was delayed for reasons unknown. I didn't sit in my seat until our scheduled take off time- even though everything kept saying "on time"~ that being said- the pilot got us on the ground just 10 minutes past our scheduled time- not bad! I did like our flight attendant Cory- he was friendly and patient~ all of the attendants seemed very nice and didn't fluster at the customers who were slow to follow directions. My patience was up with the guy in my aisle while Cory did an excellent job keeping his nice smile on~ put the phone down and pay attention! lol This airline can be extremely cheap to fly- but can also nickle and dime you for everything- carry on bags, checked bags (weight limit is 40lbs- not the standard 50!!!), printing tickets at the airport, seat selection, snacks in flight~ you name it- you'll pay for it! BUT~ if you hit it right, you can fly for half the price of other airlines! Read the guidelines- install the app on your phone for easier ticketing and be patient! You'll do just fine flying Allegiant.

Horrible airline!! Will not travel again!!They kept saying that my daughter and 5 an7 years grand…read moredaughters missed their flight! They were at the allegiant counter 3 hours early at the JAX airport and no one ever showed up!! Will not recommend!!!

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Allegiant Air - Allegiant airlines

Allegiant airlines

Allegiant Air
Allegiant Air - Flight updates getting pushed back multiple times

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Flight updates getting pushed back multiple times

Breeze Airways - Charge it!

Breeze Airways

2.9(12 reviews)
0.1 mi•Northside

I have so much time to kill, sitting here on the plane, about 200 yards from the airport, watching…read moreplanes go right by us to disembark. We have been sitting here for an hour now. My first flight, I was ignored during snack and beverage time. I figured it was a fluke, but we were delayed from disembarking for 45 minutes. Things happen. Delays seem to be the m.o. of this airline. We arrived from Pittsburgh in Jacksonville, and had to wait for a Breeze Airways plane to finish and taxi away...no problem. Would you believe ANOTHER Breeze Airways plane passes us up and went straight to the airport and unloaded. Then an Air Canada plane came and docked, then a Delta plane cane and docked, and we are still sitting here. Now, Brian, one of the flight attendants was very entertaining while giving us all the flight info, so much so that when he was done, he got applause. I have never seen that! The way the schedule the planes needs to improve. Not only did they delay more than a hundred people, they also negated his stellar performance on the microphone. Also, I was skipped for the beverage on this flight, as well. The row in front and behind me got drinks, and I went thirsty. When the crew saw how delayed we would be, they got cups and water to help with the dehydration of flying. I stared at each one of the three flight attendants, and not one of them looked at me, nor did they ask if I wanted some water. The row in front of me got water, as did the row behind me. Not sure why this airline just serves drinks randomly, and not systematically! So much room for improvement. I actually want to fly this airline again, in a few months, to see if things get better. I will also write several emails directly to the company.

Today was my first time flying Breeze Airlines. It is a near full 4 hour flight that turned into…read morenearly 5 hours due to dodging storms along the way home. Not a horribly lengthy flight, yet still too long. Somehow, overnight, the departure time was lengthened by 15 minutes. Once we arrived to the airport, it was delayed again twice, to equal another 25-30 minutes. Typical, but not a good first impression! Boarding the plane became chaotic because few people could understand what the Breeze employee was saying. She seemed to want to eat the microphone when speaking into it. Once on board the flight, the attendants had to stay seated for the first hour of the 5 hour flight because it was too bumpy. Once through the turbulence, they got up to serve drinks. Your choice was water or ice water. Anything else, they charged for. No snacks were handed out. I asked one of the attendants if they had a blanket because my husband was cold, but really wanted to rest his head on it while he tried to sleep. They had no blankets of any sort, so they said. There were several young babies on the flight who were quite vocal about their being uncomfortable! I was taken aback when one of the flight attendants shouted fairly loudly 'Give 'em a bottle! Give 'em a pacifier! Give 'em a boob!' That was rude & unethical as well as uncalled for! It is definitely not her place to be instructing passengers on how to quiet their kids who have no control over how they feel about flying. It was not the best of flights home from vacation.... But still happy to be back home and in my own bed!!!

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Breeze Airways
Breeze Airways - Nicer Seat. Lucky to have the rare occurrence of having two seats to myself!

Nicer Seat. Lucky to have the rare occurrence of having two seats to myself!

Breeze Airways - Drink and Snack Menu

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Drink and Snack Menu

Amtrak

Amtrak

3.2(50 reviews)
9.0 mi•Northside

Well, this is a two-for regarding the station and the train itself. We parked our vehicle and…read morecaught the train. The Amtrak station wasn't crowded; it was clean and the staff was very pleasant. There seems to have been some renovations going on at the station, which is good. It was an easy process to check our luggage and just wait on the train, which was delayed a bit. Of note, there were delays throughout the trip. Not one time was any of the trains ever on time. There were multiple stops along the way to pick up travelers and to drop off travelers at various stations. But we always made the next connection. This was our first train ride of this kind. Both my husband and I wanted the experience of an overnight train ride. We traveled from Jacksonville to New York City (overnight), then caught another train (9-hour ride; Coach seats very comfortable; very ample leg room) from New York City to Niagara Falls, then took a taxi across the border to the Canadian side. Though we paid for a "first class" experience, the accommodations were definitely not "first class." Definitely need an upgrade in terms of the rooms. Still, the experience of traveling and not having to deal with anything near the stress of catching a flight was just very satisfying. We purchased the bedroom and the space was very tight, but it was private and peaceful. Enjoying the scenery along the way was awesome. The meals were good and the service we received was top notch. With the meals, we had the option of eating in the dining room, or having our meals brought to our room. We exercised both options throughout the trip. Note, there is a "cafe" on board the train as well for those who were riding coach and for anyone who wanted to purchase food in between meals. On our return trip back, we had a bit of a layover in NY so we were able to enjoy the lounge (complimentary food, spacious seating area). The staff at the station in NY City train station were simply amazing; so very helpful and with great attitudes - considering the hustle and bustle!

First, Amtrak is horrible!!!! Trains are always delayed by significant times…read more Location in Jacksonville, Florida looks like a dump. Not well maintained. Better off flying!!!! Will not be traveling again using Amtrak!!

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Amtrak - View of the tracks from outside the station.

View of the tracks from outside the station.

Amtrak - Convenient vending machines

Convenient vending machines

Amtrak

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United Airlines - If disappointment was a flavor

United Airlines

2.3(41 reviews)
0.0 mi•Northside

Almost didn't make it to Seattle! Our flight from Jacksonville to Washington was delayed, causing…read moreus to miss our connecting flight to Seattle. We were panicking because we were supposed to meet my 80 year old parents there who had just flown in all the way from the Philippines! Initially, the United agent via chat told us we would have to wait until the following day because United had no more flights that day. Leaving my elderly parents alone at the airport for the entire night was not an option! The agent said they couldn't book us on another airline. However, when we went to the gate front desk and informed her that there is a flight to Seattle via Alaska Airlines, she immediately rebooked usI Yey! I guess the lesson I learned from is, if the airline's own flights are full, specifically ask the desk agent to rebook you thru one of their "partner" airlines.

Flew from Jacksonville to Syracuse recently on connecting flights with United. Across the board,…read morethe crew at check in and on the flights were just polite, helpful and top notch. Their app and notices are excellent as well. I also enjoyed having our bags tracked as well. First time flying United and I definitely see them as a go-to choice going forward.

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United Airlines - Premier Silver thanks to Marriott Titanium Status - March 4, 2024

Premier Silver thanks to Marriott Titanium Status - March 4, 2024

United Airlines - Addicted to the chocolate pie (left) and the veg meatballs Lol.   Thx for the upgrade United.  10.28.22

Addicted to the chocolate pie (left) and the veg meatballs Lol. Thx for the upgrade United. 10.28.22

United Airlines - Terminal

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Terminal

JetBlue - airlines - Updated October 2026

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