jet blue is by far the best airline i've been on...you can't beat the free television - especially if you're flying cross country like i did for a period of time. it makes the trip totally more comfortable. and they are an airline that still gives you a beverage plus a decent snack...not just a flimsy bag of pretzels or peanuts. you actually get a choice. i did find that the long distance flights tend to have more choices than a regional flight (flown boston to pitt instead of to san fran). but still...i think it comes down to the tv. the leather seats aren't bad either...and before i forget to mention - no first (or business) class...so there isnt that awkward moment of walking through to your coach seat where people are looking at you and everyone realizes you aren't the one sitting there... read more

First time flying jet blue. A+ service! Shout out to Robin and Bryan my flight attendants who went above and beyond to help me to the best of their ability make my connection on time. The aircraft is clean, spacious, and comfortable. Love the free wifi and in-cabin tv entertainment! Will definitely be flying with them again. read more

Flight delayed by 5 hours. Staff all have a different story as to why. When you land off an international flight absolutely no directions for connecting flight. First and last time with jet blue never again read more

Another trip to Bangladesh aka Logan's jet blue fiasco. One hour to check bags with no obvious coordination. Thanks for making it even more stressful B6. read more

The planes are ALWAYS late! I understand when weather is affecting transportation, which is why this is even more infuriating! How is it possible that the Boston to Washington D.C. route is consistently late? Even when it's the first run of the day? It staggers the imagination how I can ALWAYS count on my flight being delayed. Then once it's delayed, TELL THE TRUTH! If it's going to be two hours, then I can go sit down and eat somewhere. Don't keep saying twenty minutes! Especially when the plane hasn't even left where it's coming from yet! This has happened a staggering number of times. I will NOT fly Jet Blue again! read more

If I could use zero stars I would.....I have been long time customer and found several (six) tickets at substantially lower prices....four tickets round trip and two another trip...the total adding up to$1200 lower!! Guess what? Jet Blue will NOT match the reduction..."oh sorry, we're not honoring that price for a reduction". EXCUSE me ?? So!! My advice is to watch your tickets...before you book call the airline...get someone to say they WILL honor any price reduction...write down their name..go back,book on line and keep an eye on the ticket price. One card cancelled...two more to go. My husband and son are all done too read more

If i could write a zero, i would. I have travelled for over 30 years on every airline and never had this one happen. I made a resn in July for Dec 22, i recd 15 emails from jet blue, not one told me the flight had changed until 24 hours before departure. They got rid of my flight and put us on one 2 hours later without informing us, so much for dinner resns in Boston. They claimed they called 3 times and we "acknowledged" which did not happen, no voicemails, did not talk to anyone and sent no email announcing the change! Bush league! They did send 15 emails trying to sell me a credit card. Both the agent and her supervisor tried to blame me for not having email notification when this is the only option I ever check. Seems the email worked for the credit card solicitation. It will be a long time before I fly Jet Blue. It wasn't the mistake, it's the defensive way they handled it "blame the customer for us ending a scheduled flight and couldn't the customer be more aware?" jeez! read more

Just returned from my first "long haul" round-trip (SFO-BOS-SFO) on Jet Blue. Best. Airline. Ever. The check in and bag check process are completely simple, the boarding area is clean and the boarding process is FAST and organized. The seats are comfortable and each has their own power outlet. The direct TV worked the ENTIRE flight and the free-wifi was a pleasant surprise. The flight crew are what really make this airline - they are extremely helpful, pleasant, and genuine. No fake smiles from these people. The return trip could of been terrible - with vomit boy behind us and lady who tooted the whole flight in front of us, the in flight entertainment, the regular check-ins from the crew and the snack bar in the middle of the plane made the almost six hours fly by. read more

Absolute worst customer service in the industry. From the pilots on down. If their training is that bad for customer facing personnel lets truly hope their maintenance crew is better trained. read more

Bad review because they decide when they feel like making you pay for your carry-on bags.

They have never let me down...never! No BS baggage fees, comfortable spacious seeting, helpful customer service reps, TVs on all the flights, great rewards program, great credit card program, and on and on and on... read more

While traveling to visit my friend in Alabama, we chose Jet Blue due to the cheaper flight that landed in Atlanta, Georgia. We used to love flying with this company until tonight. First we didn't take off on time due to plane trouble. We didn't mind that because that is something that normally happens with any airline. What we did mind was the rude flight attendant. After waiting the extra 45 minutes for the plane to take off, and another 30 minutes in the air, I had to use the restroom. Yes the seatbelt light was still on but it was not rough in the air so I made my move to the bathroom. The flight attendant was extremely rude making comments saying "well this is why the seatbelt light is on" just because she was getting the drinks onto her cart. I waited for her to finish what she was doing and did not rush her. She continued to make comments and be extremely rude. I will never fly this airline again due to the lack of respect the flight attendants have for the passengers. read more

A horrible airline. Mean.Mean.Mean. Paid for seat upgrade. Sat in last row. Called customer service was promised a call back, no response. Never ever will look at a flight this carrier. They truly do not care about customers at all. read more

Love, love, love flying MINT. Flew cross country to LAX from Boston. Everything from the moment we got int the airport to picking up our luggage was a breeze. Will never return to Southwest again. read more

My trip began with a cancellation due to weather. I find that to be understandable. I wouldn't want to fly in dangerous weather so I thank them for giving us a notice. However, when I called jetblue about changing our flight the woman on the phone was incredibly rude to me even though I felt as if I was being entirely nice. We did get a new flight for the same day at a later time which worked out just fine. The flight did get delayed but it was not cancelled so I was still happy. We boarded on the plane on time but the pilot told us we needed to be deiced so we waited and waited for about two hours until it was our turn. Luckily it worked the first time and we were off. When we were almost done the flight, the pilot came on and told us we couldn't land in long beach so he was going to land us in lax and there would be buses waiting for us. We got there and there were no buses at all for at least 2 hours but we didn't stay long enough to find out when they came, we had a family member pick us up. One of the other passengers had lost his luggage which I felt horrible about even though it wasn't my fault and there was nothing we could do. We had a 2.5 week trip but on Wednesday January 15th, I took a look at our itinerary and noticed we had put the wrong date to come home. Completely our fault but I wanted to fix it because I had to work they day we got home and it would leave little time to be flexible. I called up jetblue and I got in touch with a very sweet lady that informed us that each of us had a $50 credit from our last flight because of the poor circumstances. She gave me both the account numbers and told me that it will cost $50 per person to do a same day flight change and I could use that credit. I was elated! She informed me that in order to get the best options I should call around midnight on the same day. I thanked her and waited until Monday January 20th at midnight. I called jetblue a couple minutes early and the lady on the phone told me to call back in 2 minutes. So I did, even though waiting on hold takes about 10. I got connected to a representative and told her what I was looking for; an earlier flight so I don't land on Tuesday. I was hoping for seats together because I am very nervous about flying. She gave us a range of options and I chose the 9:00 option because it seemed to be the best for our needs. She then asked me for a credit card and I told her my jetblue account had $50 and my boyfriend had $50 as well. She proceeded to tell me that they cannot use the credits towards a flight change. I was confused. I told her that another representative had just told me a few days ago that this was entirely possible. Next thing I know I hear, "hello?" I was transferred to someone else. I was appalled that she would transfer me so she wouldn't have to deal with a confused customer. She didn't even tell me she was going to transfer me. I found that very rude and frustrating. So now I'm talking to a new lady and I have to tell her everything I just told this other woman and she tells me we can't use my credit. I was upset but it looked like I couldn't do much about it so I asked her to change it back to my original flight and that was it. I would take my chances on being late for work. We get to the airport and my boyfriends fathers girlfriend robin works for jetblue. I have never met her in my life but when we get there she hands us our boarding passes and says she has upgraded our seats to more leg room for our flight from long beach to Las Vegas. I felt violated but it didn't really effect us too much. We went through security and boarded our plane. We landed in Las Vegas and the first thing we thought of is where do we get our boarding passes from Las Vegas to Boston. I found one woman who said we should have gotten them at the last airport. We didn't get our boarding passes at the last one, robin already had them for us before we even arrived at the airport. So now we are flustered. The lady then left so we were clueless as to what we should do. I told my boyfriend to wait at our gate with all of our belongings and I took my phone and left. I found two women on one side of the airport that didn't speak much English so they pointed to a phone and told me to call the operator. I did so and the lady instructed me to go to E7 and there should be someone there. So I walked all the way to E7 just to find no one is there. Nobody is to be found and I look over and there is a sign that shows where an info booth is. It points to an escalator. I go down the escalator with nothing but my cell phone and find a little booth and I tell the lady there what is going on and she tells me that I am no longer in a secure area and that I will have to go through security again. I just need my boarding pass! I told her all I have with me is my phone. No ID or pass. She tells me I need to call my boyfriend and have him meet a security guard at E7. He misunderstood and went the same way I did. And there is more read more

After reading and hearing all of the positives about JetBlue, I decided to finally give them a try. A week ago I had booked a flight from Boston to Atlanta for 3:30 pm in the afternoon. The flight time typically takes around 2.5 hours. I checked into the airport 2 hours before the flight and everything was fine ad it was believed that the flight would be "on time". An hour before, I rec'd a text from JetBlue that the flight was cancelled, that's it, no reason, just cancelled. Oddly enough, it took me a while in Logan Airport to locate a JetBlue employee that actually knew anything. I made my way to the main JetBlue customer service desk where the employee confirmed very nonchalantly that my flight was cancelled and I would be placed on the 10pm flight instead (6.5 hours later). I asked if there was anyway I could have an earlier flight and she said all other flights were booked. There was no type of apology and no offer of any type of concession for this delay. The 10pm flight was delayed multiple times with the flight finally leaving Boston at 1:30am. Again, there were no explanations or concessions given (other than a few bags of chips and sodas offered at 11pm). Once home, I completed JetBlue's online "survey" explaining the entire experience. Once again I expected an apology at the very least. Well, as of today, I'm still waiting. I guess this is a perfect example of "you get what you pay for". It's doubtful I will ever fly with JetBlue again. read more

Best airline ever. Will bend over backwards to accomodate you (within reason). Will try to always fly Jet Blue. Love the blue chips too!!

I used to be a JetBlue fan but not anymore. Here's why: 1. BEDBUGS FALLING FROM CEILING! Onto tray table and seats 2. Attendant tried to tell me it was "ants or spiders" 3. Forced to stand near the restrooms because no alternate seats 4. Crew didn't know what to do after captain said "UNMISTAKEABLY BEDBUGS" 5. Tried to delay me moving my luggage away from infested bin 6. No protocols - not even a garbage bag to isolate the luggage or protect mine 7. Didn't tell other passengers who were exposed to the bedbugs 8. Denied me a refund for the flight 9. Gave me a measly $100 "credit" after more complaints What you need to know is that the crew did not know how to identify the bedbugs, had no protocols for dealing with them, did not even have a garbage bag to put the infested luggage into and DID NOT TELL ALL OF THE AFFECTED PASSENGERS. When I saw the bedbugs, I didn't know what they were..they were crawling on the head rest in front of me and fell from the overhead bin onto my tray table and seat. There was some infested luggage in the bin above me...my luggage was in the next bin over. The attendant tried to tell me they were common insects. They did not find me an alternate seat, tried to keep me from moving my luggage, could not even offer me a garbage bag to protect my luggage from getting exposed to the bedbugs. When the captain identified the bugs as "unmistakeably bedbugs", the attendant told me and informed the other two people in my row but did not inform the people in the row ahead or behind me who were also exposed. They also had no protocol for isolating the infested luggage -- seriously, all it would have taken was a garbage bag or sealing the bin with saran wrap. I was the one making suggestions to them and telling them what should be done. I had to stand near the restrooms for much of the flight and pulled my luggage out to move it. Then, JetBlue had the nerve to REFUSE A REFUND! After I complained more, they gave me a measly $100 credit which I'll probably never use. TERRIBLE EXPERIENCE. read more

Sunday -- I flew from buffalo to Boston on the 7:00 AM flight. As we were taking our seats a young man with his arm in a sling was struggling to put his bag in the overhead. He was two people ahead of me in line -- the flight attendant stood at the back of the aisle. I told him I'd help. The bag was very heavy and didn't exactly fit. As I turned it and slid it into the overhead the flight attendant shouted at me not to force the bag in. I didn't know if I should pull it out but that made no sense. I looked at her and said OK. Then I went the two rows to my seat, proceeded to remove may coat to put it in my overhead space. The attendant was again speaking in a loud voice and telling me to get out of the aisle. Putting my coat in the overhead took maybe 5 seconds! I looked at her and tried a joke - something like "my we are grumpy this morning." As she walked by she said she was used to dealing with rude people. I said to the person in the seat next to me "surprise?". This flight attendant spun or her heal, got into my face a demanded that I remain silent or she would have me removed from the flight! I'm glad she didn't have a weapon! She said she needed to get the flight loaded and I said I was just trying to help the guy with the broken arm. She was very agitated and said the overheads are fragile and if I broke it they would not be able to fly to Boston. She was losing it. I said I was sorry and she - in that loud voice - I said you need to keep silent or I will have you escorted from this plane. As she walked away she said "I am a professional." Wow - I've flown Jet Blue a lot and have never ever seen anything remotely close to this. Her behavior was uncalled for. Going from telling me not to force the bag into the overhead to the threat of having me removed from the plane took maybe two minutes. I'd say her fuse is too short. And I wonder why she stood in the back of the place watching a passenger flail around with one arm, trying using his knee, and not offer some assistance. Perhaps this woman is good employee - but in this situation she was far, far from the professional she thinks she is. Certainly an objective review from Jet Blue would determine if she adheres to its standard of professionalism. read more

My flight was just fine, but Jet Blue seems totally incapable of handling any issues after the flight. I was never sent a receipt for my flight, so I tried calling. Each time (5 times, in fact), the customer service staff were polite but NO ONE could product a receipt. I was told to use the "Speak Up" part of the website. I did - three times. Nor are receipts available by logging into the frequent flier program TrueBlue. It only shows the date of the flight; no passenger name or other details. If Jet Blue has created a structure where it is literally impossible to contact someone for proof of purchase, do they really deserve to have a business? read more

A true fan - always clean, super friendly, fun, on time and and just a terrific experience. Great low prices, and comfortable seats - no matter what seat you have. read more

Fantastic customer service!! My travel plans were messed up by weather and they were very helpful. They re-booked everything without any additional charges. read more

Jet Blue bait and switch .... Horrible experience. Jet Blue opened a new terminal in Worcester MA, sold discounted tickets to attract business ... The canceled flights with two hours notice ! .... Asked to receive a round trip credit, and because I had a discounted fare, they would NOT .... Only allowed a $ 50 credit or refund ... impossible to book another flight without spending twice as much... Bait and switch at its worst ..... Asked for management to discuss, "management does not take calls" ...... You get what you pay for.... Buy cheap, get screwed by Jet Blue ... Stay away !! read more

Flew JetBlue for the first - and last - time. A simple flight, originating in New York and ending in Boston, and they managed to lose 10 - 15 customers' checked luggage, including mine. Their staff seemed disorganized. Instead of offering us some petty cash to replace toiletries, they sign you up for their frequent flier program and offer you $ 30 for your next flight. No one can make any decisions except supervisors, who are all "in a meeting". I'm out about $ 2000 in suits, shoes, etc- and I'll never get reimbursed for that. read more

Outrage does not begin to explain my feelings toward JetBlue at this time. I arrived at the airport 50 minutes before my scheduled departure to ft lauderdale. I had already checked in online and wanted to print my boarding pass at the kiosk. Due to the inability to print the paper I was sent to the full service line to print my pass. After waiting 20 minutes I brought my concern to the ONLY attendant working and she said I have time. Fast forward 50 minutes later I missed my flight and was told I was being given a free transfer since I was late and missed my flight. Which is utterly untrue as I was here 50 minutes before. Now I am being forced to take an indirect route when I paid for a direct which is substantially more and I missed my business meetings due to the Boston jetblues negligence. This is horrible customer service and am furious at this point with your services. This is unacceptable on all accounts. read more

Worst customer service ever. Multiple challenging conversations over three hours - hour plus per call. Looking to get the information about fees associated with changing flights. Every call different information. read more

So annoying horrible service had a flight at 8 the closed the gate at 7:20 yet got another flight next morning schedule for 6 makes u come at 4am to board at 5:15am soooo inconvenient for business i basically slept to hours thanks to them to come and wait ! Will never use it again read more

I don't travel by plane super-often, but when I do i usually choose JetBlue. I've never had an issue, and the TVs for each passenger = great idea. I flew down to New Orleans about a year ago and was able to watch the new episode of "The Office" on the way down. Nice. read more

love jet blue. generally nice flight attendants, cheap flights, cheap times maybe.....

DECEPTIVE! If you subscribe to JetBlue email alerts, the "Surprise Savings Sale" emailed today is a RIPOFF! Curious to see how much savings I would get, I selected BOS-FLL roundtrip 6-8 JUN. Using the site normally (no surprise savings), fare was $309. When I re-entered the site with my surprise savings code ALL THE RETURN FARES WERE UP $50 compared to 2 MIN AGO! The new fare (with my surprise $50 savings was $319) A RIPOFF!!!! read more

Never had any problem with these people. Awesome energy, well trained staff!.

First time using them. Leaving experience was good. Coming back was a nightmare. Their ground staff needs to pay more attention to passengers and their needs. Once in flight their cabin attendants also need more professionalism and diligence in resolving issues. read more

The best airlines. Terminal always has clean bathrooms and a good selection of food choices. Baked By Melissa is the best for when you are in a rush to grab a quick gift for someone when you are traveling. So convenient. read more

What I want out of an airline...no surprises, quick turnarounds, a clean plane and a safe flight. JetBlue gave me all of those, along with a friendly flight crew, attention to comfort, and effort at making sure everything went off seamlessly. Ideally, passengers should experience a trip that's best described as "routine," without unwelcome disruptions. To engineer this, a lot of people behind the scenes need to put everything together and cover up any snafus or mistakes so well that the customer sees there's nothing on in the background. I caught glimpses of that on several recent JetBlue flights in a number of cities. The employees, flight crews, ground crews, and administrative types took care of every small eventuality before it became a big problem. Working together is what makes good, competent enterprises great and JetBlue is pretty well on their way to getting there. Only things I could recommend to make the JetBlue experience better would be clearer wording re: legal disclaimers and other necessary information on the web site and one or two more receptionists/passenger traffic managers at JFK in New York...it's that big an operation that an information desk or some additional help might help make the lines move a bit smoother during busy times. Aside from those minor recommendations...it's great! read more

I love JetBlue! Seating is pretty comfortable, there's a tv for entertainment, no fee for the first checked bag, and fares are cheap! I've never had a problem in terms of service or the flight itself. read more

I had a trip booked with JetBlue today, my first time flying with them, and because I had trouble getting through security (got sent back to the end of the line when I forgot about my water bottle after having gone all the way through, I even asked them to throw it away and they still sent me back to the end.. that's a different story though) I showed up to the gate running, exactly 2 minutes after gate close and wasn't allowed on. The plane was still parked and the ramp still there, they could have just let me on. Gate close was 8:35 and I was there at 8:37. Now I'm out the cost of the flight and my bookings where I was travelling were also non refundable, and to top it off I can't get my PTO back. Showing up late obviously isn't JetBlue's fault, however the attendants were very rude about it. There were two other passengers who had been waiting and had gone off for a coffee expecting there to be a boarding call when the gates were about to close and there wasn't so they also missed the flight. The response was very much: "tough, not our problem". I fly a fair amount and will no longer consider JetBlue in the future when booking flights due to the way I was treated in this fairly stressful moment over 2 minutes. read more

$420 round trip to Las Vegas might be a decent fare if the flight happened, and happened on time. My flight, #611 from JFK on December 7, 2016 at 8:10 p.m. was seriously delayed because "there were mechanical problems with one plane, and they were looking for another plane!" Sorry to say if the flight does not happen, and the Jet Blue Getaway Hotel (Bally's) will not hold your rooms for you, this is $420 wasted. I did not want to arrive very, very late, in the wee hours of the morning in Vegas without a hotel, have to look for one, and pay again, so I wound up just leaving the airport and going home. I am a hard working nurse, and I saved for this trip for weeks and was looking forward to having a nice time, but instead got more stress. Would not go JetBlue again. read more

Thanks Jetblue, for those direct flights to Sea-tac. You never let me down, and I was always rather comfortable.

I fly about 3-4 times a year. jetblue is usually ok, but this time was unbeliveable. I was 13 min before my tickets departure time, as i run down the ramp they shut the door in my face. I could not believe it. I have been on plenty of flights where passengers have been 25 min after tickets departure time and let on the plane. Then after the conversation between myself and the flight captain or whoever, i look at my clock, it wasnt even departure time, and i stood there for another 15 min as i watch the plane sit there and not move. I WILL NEVER FLY JETBLUE AGAIN, as well as my family and friends, they were all shocked when i heard about it. read more

Hi Yelpers, I just wanted to let everyone know about my recent experience with Jetblue. I just got back from a great trip to Punta Cana with one of my closest friends. We had a great time, but not without complications and headaches. This was my third time traveling with the airline. First of all checking in and getting my boarding pass at Logan in the the machine was crzy!! I did manage to get one of the staff to help me. She seemed like she just didn't want to be bothered, but I did get it finally!!! The first problem came when our originally flight from Boston to Puerto Rico was delayed. There were a half a dozen of us heading to Punta Cana with a connecting flight from Puerto Rico. We were told that there was an issue and that there was a strong possibility that we would have to flight out of NY!! UGH!! Are you kidding me!! Zachary one of the Jetblue customer representative was able to get to stay on our original flight! TG!! Our connecting flight was tight and we had to run to get on the first flight!! TG Jetblue knew and held the plane for us!! The second problem arose when coming back to the States!!! Jetblue did a terrible job helping us to get onto our flight!! We were told that we had to go all the round and couldn't get in the priority line with the other ppl who was on our return flight!! We got help and support from the passengers!! THX!! Going through TSA was a nightmare!!! I had to run the amazing race for the second time on my trip through the airport!! UGH!!! We got the flight, but one of the passengers on our flight didn't connect up again with her friend after going through customs!! She had purchased duty free products and had to wait!! The friend had to go ahead and board the plane without her friend or she would be charged!!!! WTF??? At the airport she still couldn't find her!!! We finally arrived in Boston and our luggage was delayed by an 1.0 or 1.5hr!! WTF!! This was the worst expeience on JETBLUE!!! Do they not care???? read more