I was stranded in Newark airport. The flight from Newark to Boston is 54 minutes. Let me reiterate that, it is 54 minutes. It's up and down, end of story. As has become standard practice on the last four JB flights I've been on, the flight was delayed...and delayed...and delayed again. Apparently, they were experiencing mechanical issues with the plane. Ultimately, the flight was canceled....hold on, you say. The flight was canceled? But, the weather was fine! No national tragedies, no acts of God! That's right, they will cancel your flight without a passing thought even if it's 100% their fault! As I said in my nastygram to them, "You are an AIRLINE. You do not only have ONE plane in your fleet. You have a whole TARMAC of planes out there!" Seriously, you're going to flippantly cancel a flight of 150 people and strand them in the armpit of the nation (apologies, Newark, but you are.) The "reasonable" option that JB gave us was to get to JFK, on our own volution and dime, to fly out two days later. Um, as delightful as a tour of the Holland Tunnel and Queens sounds with a sleep deprived, drug addled, extremely annoyed cab driver, I decided to pass. Thanks, but no thanks. I also did not feel up to schlepping my luggage on the train or bus to make several transfers to get out there. I ultimately took Amtrak the next morning and didn't get into Boston until 1 PM Monday, when I should have gotten home at 9 PM Sunday. Had I have wanted to come home Monday, mid-day afternoon, I would have booked a method of travel to get me home at that time. However, living this life and everything, I had prior obligations for Monday, hence the reason I booked a flight for SUNDAY. The whole purpose of air travel is to get you from point A to point B expediently. If you cannot do that, please go out of business and I will just stay home to ensure I make it to my prior engagements (you know, the place I spend my serfdom.) read more

Had an awful customer service experience at the Boston "Full Service" counter. After having missed a flight, we were scheduled on 6:50 am flight the next day without the "Full Service" counter telling us there were later flights. We paid a hefty change fee. Minutes later when we found out there actually were later flights with seats, and tried to change to the later flight, we were told we had to pay ANOTHER $150 / ticket change fee! It didn't matter that we just paid a fee, or that we were put on a very early flight without being notified of options, or that the counter agent had just made the re-booking. Somehow a couple of bags of Doritos on the flight didn't make up for the "Full Service" treatment we got. Won't make the mistake of flying Jet "Full Service" Blue again. read more

Terrible! Flight is an hour late taking off. TVs aren't working and the bathroom is broken. I suggest you take a different airline! I know I will. read more

Boo to you jetblue service is the industry your in realize who pays the bills and your not the air police. Boo jetblue. Paul at the counter very unhelpful. read more

If I could give negative stars I would. Because JetBlue owes the flying public BIG TIME. Who are these people giving five stars? I think the reviews are fake. So many people stranded for days, delayed hours without explanation, mechanical issues, cancellations so they can catch up to theirs schedules... whaaaaat? Where's the FAA??? Let your dollars talk, people. read more

What a mess! In total Jet Blue wasted hours of my life, gave me a 20$ food voucher, bullied me, "called the police on me", got me so upset my wedding ring was lost. I honestly feel emotionally raped by this airline! Here is the full sad story: I arrived in Boston and already checked in online but Waited in line about 1 hour to drop my bag, the line was full of people who were missing flights because the line was so long and slow...JetBlue's policy is that bags can't be dropped 35 mins ahead must be at the window 40 minutes ahead or more, the bag guy said the computer wouldn't let him print a tag and that I needed to get on the next flight, the primary failure here was the jetblue supervisor wasn't pulling people out of the bag line before the 40 minute cutoff ended so they would get to the bag window and need to be rebooked on a later flight. Other airlines pull people out of line or have bag handlers to deal with these issues but not Jet Blue. This slowed the entire line to a crawl because the people who should have been taking bags were instead rebooking passengers on later flights. Case in point I still had 30 minutes to get to the gate like many others yet was being pushed from the 8am flight to the 10:30 am flight. Having been up since 5am to get to the airport I wanted to upgrade my ticket but no one at the counter has been trained how, Rep gets supervisor Houagian and he comes/goes and doesn't help the Rep and leaves me at window for 45 mins, the Rep moves me to another window that is full service for their mint class but that agent can't help either. No one has been trained. When The supervisor reappears 45 mins later he offers me the upgrade at 950$ (full price) and won't even drop it to the gate upgrade price which is about 1/2 all he offers is a 20$ meal voucher. I could have made more scrubbing the floor while I was waiting in line! Dissatisfied that I wasted 90 minutes in line to then be delayed another 2:30mins (4 hours behind) i get his badge info and he says it's against the law to take a picture in the airport and immediately picks up the phone and calls the state police on me. The customer service you'd expect? BTW This regulation is not posted anywhere and both TSA and State Police I have asked said they know of no such rule, google also returns nothing. It is a JetBlue internal policy for suspicious people related to stocking, I assure you no stocking. The supervisor takes my ID disappear comes back and bully's me a bit then tells me "just go" police never appear. I said i'd wait for the police to come because I wasn't going to have police chasing me and he says no and insists I go. So I do, what can I do? So this is basically a bully tactic he is using to get rid of people. Is that how you'd like to start your trip? I've never had a ticket never mind issue with police. So shook up from the whole supervisor bully experience I accidentally left my wedding ring in the TSA bin & it wasn't there when I went back for it. Boarded the 10:30 am flight and on the runway we get returned to the gate because there was an engine and computer failure. My 8am flight to CA is now (maybe) a 1:30pm flight to CA... as I write this I was just told we may need to wait for a 4:30 flight for a replacement aircraft. NEVER AGAIN if you fly frequently save yourself and avoid JetBlue all together this is my second 3+ hour delay for equipment failure on a JB flight just in the last month. Southwest has the oldest fleet in the US and yet they are much more reliable and accommodating. The only airline that is worst is Spirit. read more

I have been flying jet blue for over 10 years. The customer service tonight was awful... the worst I have ever experienced!!! We upgraded our seats to even more leg room. Our flight was delayed yesterday over an hour as well as tonight for two hours. They made us pay to check a bag after we upgraded our seats for $200. I was very disappointed read more

Every airline should study the Jet Blue business model. Great snacks (love the blue chips), individual TV screen, lots of leg room, ON TIME flights. I just flew JB in August to Tampa. What a relaxing experience. The pilot even came out during the flight to say hi to everyone and thank them for flying JB. The fact he was hot didn't hurt either. Keep up the good work! read more

Pretty much if you can get gate 37 and above, you get the "special checkin" where there is barely a line! Seemless security process...but the gates here has limited food choices, so buy something beforehand! read more

Jetblue loves me.. I can almost always get a RT to Seattle for around $300 which is awesome considering how much legroom I get (I'm tall) - they were especially nice to me when I flew with torn ligaments in my ankle - they take my nut allergy seriously and let me read the ingredients of the snacks before they start handing them out to everybody, and I like watching tv till I fall to sleep in their comfy seats... I am flying them again in only 14 days.. and I have earned a free RT with their True Blue Rewards Program! hoorah for JetBlue read more

FINE! I love the little, individual t.v. screens. But that is not all. Changing your ticket is fairly cheap for the industry and I have ALWAYS experienced joyful JetBlue employees. ALWAYS, without exception! They don't fly everywhere I go, but when they do, I check their fares first. As goofy as it sounds, I must say, JetBlue is one perk of Boston. read more

The Good: low one-way fares, great for business travelers flying only with their wallets The Bad: HUNDRED DOLLAR PET FEE. Crappy refund policy. Zero flexibility. I've been flying Jetblue for over a decade. They used to be awesome. Huge baggage allowance, great seats, low fares, happy employees. Then the economy sucked. Now Jetblue sucks. Until 2008 I used Jetblue all the time for domestic travel linking my international flights due to their rather generous baggage allowance. Apparently last year they changed their policies which I only discovered after I booked. Want to fly with your cat in the CABIN? That will be A HUNDRED BUCKS. Keep in mind, my cat is basically carry-on shoved under the seat. Skis? $75. A second suitcase? $30. So now my one-way cheap fare from Boston to JFK is $275. Oops. I'd like to cancel that please. Sorry, pet fees are non-refundable. We could give you credit towards future rip off flights though! Oh, but you have one year to use the credit. Talk to supervisor. "We're all on the same page." What page is that? The one with explicit instructions on bending a customer over? W-T-F. Kiss my ass, Jet Blue. I've probably spent 10 grand with you guys on flights over the years. There is way too much competition out there for you to jack your regular customers like that. read more

I love this airline!! I don't fly a huge amount, but if I have to fly I try hard to get on this airline. My last trip I was in the seat right before the last seat and from touch down to when I had my checked luggage was 20 minutes!! Both times I landed on my trip. I can not complain about that!! The flight attendants and the staff in the air port were great and I have never found anything to complain about with this airline!! read more

WOW....don't expect too much from this once great carrier. They tack on as many fees as possible, charge $100 cancellation fee, $15 to book over the phone and get assistance. I used to love Jet Blue and have stuck by them for years but my past ten flights have been delayed and most recently - MY IPOD WAS STOLEN OUT OF MY BAG AND JET BLUE GAVE ME A $30 CREDIT....THANKS A LOT! My iPod costs $400!!!!!!!!!!!!!!!!!!! Let's all do the right thing and start flying with Southwest again- Jet Blue is no better than any other big carrier out there. It's time to stop supporting a company that really doesn't know how to treat people. read more

I flew orlando to boston with three kids, one was only 3 years old. my 2 older kids had seats with a view and the crew could tell i was a nervous wreck. Luckily my kids weren't the typical flying minions you see in movies. the crew treated my kids like adults and got them snacks and drink with no problem and even answered silly questions about clouds that my son had. they even gave each kid a set of flight wing pins for the first flight!with that said i hate to fly, hate being an understatement, they could have pulled my finger indentations from the bottom of the seat im sure. The tvs were great, but bring a few ones to pay for headphones, we all watched tv,well the kids did, i watched the gps and panicked each time we sped up or slowed down ( hate that feeling). In the end the flight was on time and we had a little turbulence ( the cpt came on and made it entertaining) he said something to the tune of were experiencing slight turbulence, so have a seat and enjoy the bumpy ride. the kids had a ball and i can say , my next flight is already booked with JB and i dont plan on holding on the my seat like a nut job the whole flight this time :) read more

JetBlue is doing it right. At a time when we are hearing so many horror stories about airlines, I have had 3 great experiences on JetBlue. Their customer service is top notch. Flight attendants have been very nice and attentive. This is definitely my new airline of choice. read more

Update: They charged me for the whole original and second flight...I have been sitting on hold for 30 minutes trying to mitigate this nightmare read more

My absolute favorite way to fly! 95% of the time their staff is extremely friendly and helpful... The only places I've had issues are in NY and Boston - NOT their flight crew, but their ticket or desk people are ASSHOLES! Extremely rude for no reason and act like they can't help you.. Other than that - I always have amazing experiences with Jet Blue read more

Half a flight of checked baggage is not delivered, and no JetBlue personnel notice. After I spoke with three different agents, they finally inquired and found a jam I. Their baggage system. So far, thirty five minutes of waiting, another full flight coming and leaving on the next conveyor, but we're still here. No updates or demonstration of urgency, despite it being 12:35am, not to mention the nearly two hour arrival delay. #JetBlueSucksatLogan read more

Tv, free snacks and soda/ coffee, non stop flights to the Caribbean- gotta love it.

This is my favorite airline. The flight attendants are very nice and friendly, the TVs are great. It always flight direct to the best destinations in the US. The only thing I don't like is that my jetblue points expire after a year if you don't have a JetBlue Credit Card. read more

After just taking a flight from Boston to Vegas on US Airways, I realized how much I took Jetblue for granted. The individual televisions on the back of the seats alone deserves five stars not to mention that they have over 30 direct tv channels. The snacks are awesome and you really aren't limited on how many you take. They charge $1 for headphones if you are stupid like me and accidentally check them. Compared to US Airways $5 for the worst headphones ever, it's a good deal. Plus, if you take the red eye flights, prices are super cheap. Jetblue customer service is so great that on one connecting flight from NY to Boston the TV systems were down. It didn't bother me too much because the flight is so short, but jetblue emailed me to apologize and gave me a $10 coupon off my next flight. I love them. read more

When the skies are clear and the moon is in the 7th house, this is one of the best airlines. If there are any delays, you are on your own. Don't trust the updates. Don't trust the staff at " just ask". We're confirming on earlier flight only to have the seat disappear and 2 other people get on the stand by ahead of me and get the last 2 seats. Delays are compounded while waiting for gas, snacks or crew. An extra 1/2 hour because they can't manage ground time. You would think the ground staff would jump all over a 2 hour delayed flight. read more

They really do have more leg room than the other airlines! My TV didn't work on the way down so they gave me a $15 rebate for my next flight . read more

Love jet blue there very friendly and helpful . This is my 3 flight this week with them and I been always getting to my destination early and save read more

yeah, it's probably the best discount airline out there by a wide margin. I've flown JB about 4 times in the last couple years. almost each time was w/ two daughters in tow. In many cases the reason for our flying was because we go sick deals on tickets from BOS to LAX and DFW. A lot of this had to do w/ JB trying to gain penetration for its relatively recently opened BOS routes, so I don't expect the 50% discount for tickets we got in each case. Still, in most cases JB is usually the most cost efficient alternative even w/out ridiculous discountage. The onboard experience is not unpleasant. The direct TV is free and headsets are reasonably priced if for some strange reason you don't have iPod headphones available. Unlike some of the dinosaur airlines who can't shed flabby personnel baggage b/c of unions I'm guessing, the JB crews tend to be young, attractive and friendly. They seem to be happy to work for JB. They give you some snacks for longer flights and an option of priced snacks/meals that, while not too expensive, are pretty skimpy in terms of food volume. The blue Tera potatoe chips are really good. I'm going to start eating those even when I'm not on the plane. The Coke Zero is some of the best I"ve had anywhere. Leg room is ok. You get what you pay for. Routes are pretty numerous. Overall, it's hard to beat this airline for value and style if you're flying domestic US. read more

I love Jet Blue. The planes are clean, staff are super nice, prices are very good, they're often running specials or deals, and they fly everywhere and nonstop! We fly Jet Blue 90% of the time and I've never been disappointed. Also, they started serving coconut water on board now, awesome! read more

Never, and I mean Never, book a vacation with JetBlue Vacations. I got the flu and had to cancel my trip. I provided a Doctor's letter but was told by JetBlue that they "partner" with Sonesta (St. Martin) and that they could not get my money refunded or even credit towards a later date of travel from Sonesta. They sent one email to SOnesta on my behalf and did not call, nor could they provide me with a contact person at Sonesta Ocean Point Resort in St Martin that I could speak with. I have spent two weeks chasing my tail between JetBlue and Sonesta - still out $2100. JetBlue is useless and can provide no help in obtaining a refund. read more

We had flights booked from Orlando to Lax. My husband had an emergency and had to fly elsewhere. Jet blue gave us credit for a non refundable ticket. They were kind and compassionate and so easy to reach. The flight home even though I was alone was good and I enjoyed the personal TV screens read more

I've flown Jet Blue from Boston a couple of times, both times for business. It's an interesting airline in terms of their attempts at innovation, and the staff is generally very friendly, but there are some serious structural deficiencies compared to the larger carriers that make me think long & hard before taking a Jet Blue flight. I care more about getting to my destination (preferably on-time) than I do about free snacks, flight attendants who tell jokes, or free TV, but you can't deny that Jet Blue does try to make flying a more enjoyable experience, and they definitely deserve credit for that. Pros: - They serve a lot of destinations nonstop. This is obviously more convenient than connecting, when it works. For a lot of folks, this is *the* most important thing (and for me, it's why I keep checking out Jet Blue when I can). - On-board amenities are nice. Included snacks and TV service are thoughtful - Staff are mostly friendly. You can tell that this is encouraged in the company, since most really are quite personable and make an effort to be so. - The *customers* are mysteriously way, way happy. I myself am not overly impressed with a couple bags of chips and sodas, and as far as TV goes, well, I bring my own entertainment. They're nice gestures for me, but clearly they impress other customers, and there is something contagious about the happy-customer thing. Even if *I* am not as impressed with the airline as these other folks are (IMO, no way does this airline deserve the 5-star ratings it gets on this and other review sites), it is definitely at least pleasant to be around such happy folks. (Jet Blue is on to something w/ this one). Cons: - Fares are much, much higher than the competition for the routes I care about (Las Vegas, San Francisco, etc). - They serve a lot of destinations nonstop and rely almost exclusively on nonstop service for handling customers. "WHAT?!", you're saying - isn't this a pro? It is, all the way up until there is bad weather in a region (blizzard on Christmas 2010), and the airline is utterly unable to handle disruptions in equipment availability. They have cascading delays and cancellations as a result - they can't put you through an alternate route, because they rely so heavily on nonstop service. Check out their absurd itineraries to the West Coast that have connections - sorry, but an overnight connection at JFK or Long Beach is not exactly a valid alternative. Larger carriers handle delays and cancellations much better. Their on-time rating is near the bottom of US carriers, and I suspect that this is why. - The miles program is comparatively bad (you need more points/miles to get a free flight than other airlines -- by a lot) and downright deceptive ("our points never expire!* *points expire after one year if there's no use"). The perks program seems to be nonexistent. If you fly a lot, you care about this. I don't think this is Jet Blue's target market, however, which is fine. - They rely heavily on the Airbus A320, which increases the likelihood of an unscheduled fuel stop for longer-haul flights if there is particularly strong headwind. Other airlines use planes with longer range on such flights (domestically, at least - United has this same problem when flying the 757 to Europe). With Jet Blue, this is more of a problem because they don't have the extra planes or route-capacity to deal with delays like this, so everything just backs up when this happens. - The currently-in-trial "self-boarding" process is painfully inefficient and poorly designed. (This is an attempt to reduce staffing requirements at gates - you walk up, insert your ticket in to a scanner, and doors to a turnstile device open, allowing you through). This fails to work for people with families, people with any kind of minor disability, or people who just plain don't pay attention to how this is supposed to work (ie, about 50% of the people attempting to board, it seems). Every time I've seen Jet Blue attempt to use this, I've seen them give up because people just kept screwing it up, setting off an alarm. It also led to delays, and failed to serve the purpose of reducing staff because someone has to be there to babysit the machine. Kudos for trying to innovate, but this fails miserably. read more

I have recently flown Jet Blue. The security lines at Logan are definitely better now! Service on my flights was very good as well.

I have to say is the only airline I will consider to go to Cancun and the only airline that goes there direct from Boston!!!... I'm not a big guy but the extra leg room is always welcome... in the world of extra charges with most airlines to have the 1st checked luggage complimentary is a plus and more money on my pocket... Love it... read more

I rescheduled a flight(due to snowstorms) to Florida for Monday of February school vacation week. Upon arrival to Logan I realized that I rescheduled for the wrong week. The JetBlue employees Judy and Donnie were above and beyond kind and patient and helped us get on a flight later that day. Thank you JetBlue for making our vacation happen!! read more

My flight from Baltimore to Boston was delayed by 4+- hours. Things happen, I understand that. JetBlue was super at keeping us updated about the delay and the staff once we were on the plane back home were very kind and appreciative. Before we got back home from the city, my husband had already received and email stating there was going to be compensation in some way or another over the next 3 days. The flights are always comfortable. read more

I've flown JetBlue before and had decent service. But this past weekend was HORRIBLE. I was flying home to NJ since the cost of a train ticket was the same as flying. jetBlue happens to have a non-stop flight from Logan to Newark that takes approximately 45 min in the air. Perfect - it takes 6+ hours on the train! I book the tickets. I get to the airport early, and congratulate myself on getting the last flight that leaves after a short storm in Boston and will land before a torrential storm in NJ. An hour before the departure we are told the plane is delayed an hour because our crew is currently on a Chicago flight which is delayed. I'm annoyed but an hour isn't that big a deal - we should still hopefully get in before the storm. WRONG. An hour later we are told our 6:34 flight is now delayed until they hear news at 8:30. And then 10:30. And then 12:45. Everyone is angry. This flight is less than an hour and it's taking longer than a train would to fly? The storm had been over for awhile by 11pm but our plane gets the lowest priority because it's a commuter plane. I ask about changing flights. I can get on a flight for JFK from JetBlue that's boarding RIGHT NOW and I go for it. The plane sits, still connected to the gate, for 40 minutes. I end up switching back to my Newark flight and it FINALLY takes off at 12:15. I get home at 2am. I was supposed to be home by 8:30pm. No amenities were ever offered due to our wait - even though we were sitting there from 5:30ish onwards - through any conceivable dinner hour. The only thing that was ever said to upset customers was "email us your opinions and comments, we welcome any reviews, negative or positive". Well, here you go JetBlue! Flying BACK, my flight was ALSO delayed 5 hours. WTF?!! I was ready to murder JetBlue. Again, no amenities were offered, no one was really kept updated unless you made a point to ask. Our boarding time was never updated from 9:45 even though we didn't board until well after 10. The plane we were supposed to take didn't even leave from Boston until after 8pm. Another flight, however, was offered free beverages and pizza for their wait from JetBlue. I felt shafted. I also found out that it's "normal" for the flight I took back to be delayed 3 hours or more. Being delayed 3+ hours for a 45 minute flight should NOT be the norm, if it is, then your service sucks. read more

I have always had a wonderful experience flying with Jet Blue, however on my most recent flight they really went above and beyond. My nighttime flight was delayed an hour and a half, and a Jet Blue representative was able to seamlessly place me on an earlier flight. Leave it to me to get to the airport with little time to spare, so a Jet Blue employee hurriedly (but professionally) escorted us through security to our gate, and ensured our bags made the flight as well. The cherry on top of it all - a personalized TV, free snacks, and well-priced extras (their food boxes are fantastic and a bargain at $6-$8 if you couldn't grab some pre-flight food). I give Jet Blue a well-deserved 5 stars! read more

Absolutely love this airline and have no problem paying more to fly. Hassle free. I didn't have a seat when I checked in and the front desk associate was super helpful, nice, and accommodating. Can't go wrong read more

I used to love JetBlue. I booked a flight with 19,000 points that I needed to cancel. I realize it's their policy (and most airlines) to charge $135 for the cancel but that is insane. They want me to pay $135 so they can then resell the ticket. Makes no sense especially when they always overbook and look for people to give up seats. So, bottomline, they make my $135 on top of the seat fee they will charge the next person. Very frustrating... read more

Proving once again that airlines hate their customers, they are profiting off of the security process. JetBlue has reduced service for regular passengers and extended the service wait times. Want to avoid the now longer 24-minute line? There's a fee for that. read more

even though my luggage was sent to San Jose instead of Chicago the flight was smooth and reasonably priced. did have to pay to check a bag that they did lose but then they gave me a credit but for only ten dollars I would consider flying with them again but only with a carry on read more