No answer understand why Uber is making the money and the taxi companies are going out of business they don't even try to make money rather not take calls I guess read more

This is "The" worst taxi service ever!!! And, I do mean ever. The taxis are outdated, all of them have been in multiple car wrecks, seats are torn, two of their orange vans have well over 450,000 miles (I know this because as you drive, the mileage gauge doesn't even move. The speedometers don't work - So, u don't know how fast you're going (That's a ticket waiting to happen), the power windows don't work, they wreak of mildew (probably due to the fact that when it rains the windows dont stay up - all the way, and water comes through the electrical devices on the roof if the car, so you may as well be prepared to feel as if you're at a swimming pool smh The only thing that works in these vehicles are the radio's! They tell you 20 minutes - it ends up being more like 45 mins to an hour smh!! And, I think it's unethical for your dispatcher to be a driver as well JS The same dispatcher who dogs out all of (ALL) of the other taxi services in the area. She has had so many moving violations I don't even know how she's even driving let alone for a public transportation service This driver hit a kid on a bike that was airlifted to STL, almost killed the kid - And this is the type of person you want as the spokesperson for your company. . . .She yells at customers, hangs up on them - tells them to get out of the car - SOOO many complaints against her. . . Her name is Penny but, you didn't hear that from me. . . CAN WE GET UBER HERE PLEASE! At least LYFT read more

Do not take a ride from Penni the owner of jet taxi cause when she dont feel like driving she says they are closed for the night but drives right in front of my house in the taxi read more

i am a bartender who called Jet Taxi for one of my customers, due to him not being able to drive. Penni, who answered, was extremely rude. She let me know it was MY fault for overserving my customer and she will NOT be sending a cab to my bar. Her tone of voice was disrespectful and off putting. Don't waste your mental energy even calling Jet Taxi. An unpleasant person could never create a pleasant experience! Take care Penni! I hope you find the stick stuck up your :) read more

I have to say these people are uneducated.They have no people skills, they have no customer etiquette.They lack business skills.How do these people even obtain running a business. I called to schedule a ride and she yelled call back when your ready .I will not even list my status, because my spouse is with my Nissian Armada 8 seater at the hospital and cannot transport himself home. I called back and then she stated we are busy, and will be an hour out .So , I asked why did you not tell me that. She stated she did not have to tell me that.When your running a business asshole!!! You have to tell your customers that. I did not need you guys, I wanted to use you guys. 9644412 that lady is uneducated and do not know how to speak to customers and sounded like she was a substance abuser. read more

I've never had a problem with this taxi service. There quick getting to ya and nice people. All these negative responses are prob from people that got a bad rep from them. Wish they had a night driver read more

Absolutely horrible service! Woman was rude, hung up on us the first time we called. They never showed and when we called back she lied and said we were supposed to call her back and let her know if we wanted a ride or not. They never showed for our ride! We ended up getting a taxi service from Marion, IL to come over here and do the ride. They were very helpful and had heard how rude Jet Taxi was. read more

Do not take! Cars do not have maintenance done. Not worth the outrageous fare charged.

Called up this taxi on New years eve to schedule a ride for 7 am on New Years day. Was told by the lady who answered that I would have to call them at 6 am to schedule the ride. Ok..fast forward to New Years day 6 am a) Dialed the number first time. no answer b) 2nd time, a guy picks up and tells me to call back 20 mts later. c) Called back 20 mts later. no answer. Left a message stating to call me back and I needed a ride at 7 am. d) 10 mts later I get multiple phone calls from an unknown #, so I do not answer, then a text stating "I am here". Assuming maybe it may be another taxi service I called, i call the # back. Lady (same one from the nite before) says "if you want a ride come out now, I am waiting, then yells over the phone angrily that she called multiple times". Then she says shes leaving because she is busy and hangs up. Just a few words to the Lady (guess her name is Penny- not worth much I take it) at Jet Taxi: a) Pay attention when the customer speaks. b) Don't Lie about your service and can't deliver. If you dont have time state it the day before, not the day when service is requested. c) Speak proper English. Maybe a proper edumacation is in order for you. I think Carbondale needs another Service like Uber or Lyft, mainly to put these non-customer friendly taxis out of business. read more