Tried to call and pay for a taxi for my girlfriend who was sick and having a hard time talking. Guy who answered the phone said if she can speak English she should call her self. I would walk before dealing with this person again. read more

They are horrible. I called them for a ride, and they started bitching at me accusing me of being someone else. I then called another taxi service and got a ride because I refuse to be treated in such a way. I attempted to call them back at least 12 different times to tell them so, but I either always got a busy signal or a full voicemail. So when they finally called me me back to tell me they were there to pick us up, I tried to tell them I got another taxi because of their rude service. I literally got the through 'we got another' before they hung up on us. Absolutely terrible service. If you ever need a taxi in Carbondale, get Jet Taxi instead. They are MUCH faster and FAR more polite. read more

Low class service! Tried calling for a ride, was told itd be a long wait and at first I said I'd take it. Then they said I had to prepay...never heard of that before. I didn't want to risk them not showing up so I declined and said I didn't want the taxi. The guy at the other end proceeds to start screaming profanities over the phone at the top of his lungs Can you say trash? I'm not sure I'll ever be back in this area but I'd never use this company. read more

My only experience with Ace Taxi is.... busy signal. Trying to get a taxi to the train station in Carbondale for a 7:30 am train. Their phone was off the hook. read more

This is probably the worst taxi service in the state of Illinois. I have tried calling them around 30 times and the line is either busy or they don't pick up the phone. Terrible customer service, the cab drivers are jerks, not to mention sometimes they pick up other people before they take you to their destination so they can take them to wherever they need to be.this is on excusable and it is terrible customer service and terrible business ethic. Carbondale needs to find a new taxi service and get rid of this one because if I can help it I would never ever use them as a cab service in my life ever again. My advice is don't bother. read more

so based on all the previous reviews, I was kind of apprehensive about this taxi company. However they were the only company that picked up the phone when I had to get to the 730am amtrak on a Saturday morning. the guy that answered the phone was a little rough, but my cab came promptly at the estimated time and the driver was super calm and nice and friendly. read more

They never sent anyone out. Tried calling back to find out where my taxi was and got a busy signal. Luckily a passing Jet taxi pulled over and asked if I needed a ride, otherwise I might still be out there. read more

Terrible service. Called multiple times over a 24 hour period. Nothing but a busy signal. Finally got through once and the dispatcher was extremely rude. Decided soon after that they would not be receiving my business. read more

This morning I called this taxi company to try and get a ride to a bus stop, and at first everything went smoothly, and the man on the phone told me to wait outside of my building by the circle, so I immediately go downstairs, out the door to the front gate outside the circle driveway, and proceeded to wait 15 minutes before I called back asking if the cab driver was running behind. I was met with a very indignant and ignorant employee who told me that it was not I, but the cab driver who had waited 15 minutes with no response. Naturally I apologized saying that there must have been some confusion as to where I was told to meet the cab, but before I could finish I was cut off by the employee who started to scream obscenities at me until I finally hung up and rode my bike, with my heavy duffel bag and backpack, 2 miles in the sweltering heat to the bus stop. After I got off the bus at the St Louis Airport, I tried to call back and ask for a manager to address my complaint, and to my surprise, the manager happened to be the jackass who treated me so indecently this morning. He proceeded to scream obscenities at me for a second time telling me that "if he addressed every complaint the company would go out of business," (that sure says something about his business) until I hung up the phone shaking with rage. For those of you who received a busy signal while trying to call this company, consider yourself lucky because I would rather talk on the phone with satan himself before speaking with any employee at ACE taxi. read more

So based on the review i thought they would be bad but overall are more nice to the passengers than that of jet taxi.

Horrible service and incredibly rude is saying the least. I asked for a ride and reassured them that they had my number to call me when they're here, am I suppose to guess when Ace will be here? The answer was "We don't care" that's to sum up their business ethic. read more

Just refused to send a cab to my job because other people would call for a cab and not call to cancel if they found other means of transportation. Then proceeded to hang up on me. Absolutely rude. read more

This is not a reliable cab service. I came to Carbondale for one reason, an event on the SIU campus.i talked with several people at the cab company including drivers and they said no problem to call about 6:30 for a 7:30 pm event. I started calling at 6:15 PM. I did not reach anybody until 7:35 pm and I missedtheevent I came for!!! I changed my departure plans so a friend could drop me off at that train station asi was not sure I could get a cab to getme there. Never again will I come to Carbondale And use this, the only taxi company in town, read more

My wife calls to set up a pickup for us across town to the train station, the dispatcher laughed at her and said to call another company. I called back and got a pickup scheduled. We then arrived back in town on New Years Eve, called dispatch only to get a busy signal for the next hour, FAIL. read more

Called Jet taxi first, Penny showed up with a car full of people, couldn't take us, said she would come back soon but never showed up again! Then called Ace, driver showed up in 10 minutes, he was nice and friendly. Will never call Jet again, too irresponsible, I almost missed my train. Ace is so much better. read more

Garbage. I was driven around in circles. Was lucky enough to catch a ride, then we drove around picking up two other customers. My six mile cab took 40 minutes and cost me $25. I do not recommend. I cannot wait till UBER comes to town and eliminates the monopoly so I do not have to pray the brakes go out every time the poor driver touches them. Drivers are nice, but I have not ridden in a van that does not have the check engine light on or have any type of brakes. good luck. read more

call this company for a ride then i got a ride form my friend, i call them several times to told them to cancel but the line was busy so the taxi arrives, and my friend arrives at the same time , i called the company and i got them from first try this time , they refuse to cancel and ask me to pay , i payed $5 for the driver but she shouting it is $8 i told her that she came half way but she insist to take $8 and she will call police , since i don't have much time to deal with this shit i gave her $8 to get rid of this crazy women, i would never use this company read more

I called Ace Taxi 5 minutes before reaching the Carbondale Amtrak station and was told to call once I was in Carbondale. I called the second my foot was on the ground and had a busy signal for over 15 minutes. I tried calling 10 times after my first call. I then waited 15 minutes and spoke to an uneducated, rude person to whom I explained what happened and the person started insulting me. This company does not deserve my business nor yours. Avoid at all cost. read more

Worst experience ever!!! I simply asked for them to pick someone up from the train to take them where they needed to go... I paid in advance and dispatchers response was "how do I know he's going to be there"?, if we drive all the way there and he's not there then that's a waste of gas"(the office is less than a mile from the train station), "well if we remember someone will be there". Really? This is how you treat customers??? If I hadn't already told the person on the train a bright green taxi would pick him up I would have cancelled but I had no way of telling him! So I continue to deal with the jerk on the other end (which by the way he still never committed to picking him up over the phone)and ask for him to send the receipt to my work email,(since the reason I was using a cab service was work related) he says someone else will do it. Well a week later still no receipt... So I cringe as I call back give him my name first thing and before I can even tell him the reason I'm calling he says "I thought you said you were never using us again why are you calling"?! Really??!? Don't flatter yourself ace taxi I'm never using your services again and will dissuade everyone I know from using your services! Everyone do yourself a favor call yellow cab or jet taxi!!!!! It's not worth it!!!!!!!! read more