Phone number is not valid you can't reach them. Have tried numerous times trying to acquire a ride…read moreto a hospital and you can't reach them

Quick response for last minute e almost closing! Tom was our driver and he was polite,…read moreprofessional and accommodating. Clearly defined extra cost of waiting before we headed out. Clean car with great air on such a hot time of year! Thank you! Well done! Well done!

Tried to call and pay for a taxi for my girlfriend who was sick and having a hard time talking. Guy…read morewho answered the phone said if she can speak English she should call her self. I would walk before dealing with this person again.

They are horrible. I called them for a ride, and they started bitching at me accusing me of being…read moresomeone else. I then called another taxi service and got a ride because I refuse to be treated in such a way. I attempted to call them back at least 12 different times to tell them so, but I either always got a busy signal or a full voicemail. So when they finally called me me back to tell me they were there to pick us up, I tried to tell them I got another taxi because of their rude service. I literally got the through 'we got another' before they hung up on us. Absolutely terrible service. If you ever need a taxi in Carbondale, get Jet Taxi instead. They are MUCH faster and FAR more polite.

I called for a ride and spoke to Cory . He picked me up in less than 10 minutes. Cory is very kind…read moreand patient. It takes me time to get out of a vehicle. He didn't rush me. I will call Quality Cab anytime I need a ride.

Nice Good Drivers, Friendly. May Take Awhile To Get To You…read moreBut Standard For Lots Of Cab Services.

No answer understand why Uber is making the money and the taxi companies are going out of business…read morethey don't even try to make money rather not take calls I guess

This is "The" worst taxi service ever!!! And, I do mean ever. The taxis are outdated, all of them…read morehave been in multiple car wrecks, seats are torn, two of their orange vans have well over 450,000 miles (I know this because as you drive, the mileage gauge doesn't even move. The speedometers don't work - So, u don't know how fast you're going (That's a ticket waiting to happen), the power windows don't work, they wreak of mildew (probably due to the fact that when it rains the windows dont stay up - all the way, and water comes through the electrical devices on the roof if the car, so you may as well be prepared to feel as if you're at a swimming pool smh The only thing that works in these vehicles are the radio's! They tell you 20 minutes - it ends up being more like 45 mins to an hour smh!! And, I think it's unethical for your dispatcher to be a driver as well JS The same dispatcher who dogs out all of (ALL) of the other taxi services in the area. She has had so many moving violations I don't even know how she's even driving let alone for a public transportation service This driver hit a kid on a bike that was airlifted to STL, almost killed the kid - And this is the type of person you want as the spokesperson for your company. . . .She yells at customers, hangs up on them - tells them to get out of the car - SOOO many complaints against her. . . Her name is Penny but, you didn't hear that from me. . . CAN WE GET UBER HERE PLEASE! At least LYFT

This is the best medical transport i have ever used. I was treated excellent and have made every…read moreappointment on time. Most of my trips have been to St. Louis to Barnes hospital for cancer treatments. I am very pleased with this service. I recomend them highly. I give them a 10 out of 10.

This transportation service is a joke. No customer service skills, they talked to you like your are…read morenothing to them, got mad because my mom scheduled changed that she had no control over, they are rude Cody's mom is who I talked to. They suck and no empathy or compassion for the elderly. I hope they get it together or they will find themselves out of business.

one star is too much. very rude and will refuse to provide service. if you need a cab, don't…read morebother to call.

Tried calling for a lift, they were rude on the phone and hung up on me before I could finish my…read moresentence.

I just moved back from California, so U-turns are nothing new to me. I didn't mind the U-turn the…read morecab driver made except it was at a four-way stop with cars at the stop signs. It was kind of cool I guess... I mean he did look like Ron Jeremy. When we get to our destination: hey buddy how much is it? "Uhhh.... -scratches head- shit... -picks up cb radio and asks the central station- That'll be $4.10." All right, thanks man. The next time we tried to get a cab, they didn't even answer the phone after about 20 rings. The next time, we got a really nice woman driver and had no issues at all. It's hit or miss, so take your chances.

If I could give them no stars I would. I call and after about 15 rings, someone finally answers and…read moresays they will be there in 30-40 minutes, after about an hour and 15 minutes I called and they said they were on their way, and would be there in 5 minutes, they finally got there 30 minutes later. On another note, how are their vehicles road safe? The cab had a huge crack in the front windshield and the bumper looked like it was going to fall off, if you add the fact that every time the cab driver pressed the gas that his seat would go back and jam into my knees it doesn't lead to a pleasant experience what so ever. I definitely will stick to using Ace taxi for now on.

This is the best taxi service in southern illinois that I have ever encountered. He is the best…read morevalue for the type of business he is.

Never available. He's trying to run a taxi service with one vehicle. If you don't schedule a week…read morein advance, you will not get a ride. But he will provide several excuses why the service sucks.