Yelp said the location was open. When we arrived, the marina personnel said the restaurant was…read moreclosed for business and somebody needs to update yelp. We had to regroup and find another spot for breakfast. Very inconvenient

The food was superb at this bar. Drinks were ok I just had a pina colada (I know ) but I wanted…read moresomething lite. Had pasta and pizza it was way more than I expected

Great parasailing experience with fun professional team. They have stalls on beach along hotels,…read moresign waiver, put life vest on and take you in jet ski to boat, where they harness you, ride around until it's your turn to go up. You're up there good 8min or so. Then jetski back to hotel. Efficient well-run operation.

TOURIST TRAP: Predatory Pricing, Deceptive Photography Scam, and Serious Cybersecurity Risk…read more I am leaving this review to warn other tourists. We passed through this marina to board a yacht charter booked through our hotel. The YachtLife boat and crew were excellent. This review is entirely about the Jetpack Adventures marina operation. USD Cash Only or You Pay More We were quoted $250 USD for dock and transportation fees ($130 + $120), payable at the marina. When I went to pay, the cashier made clear that $250 was only available as a price if I paid in exact USD cash. Every other option cost more. Paying in physical pesos was not accepted at the real exchange rate. Paying by card meant he would only charge in pesos using his own inflated exchange rate, not the actual market rate. The real rate at the time was approximately 17.6 pesos per dollar, meaning $250 should have been about 4,400 pesos. He quoted over 5,200 pesos. My card settled at $306.64, which is $56.64 more than the quoted price, with zero transparency and zero recourse. Because our yacht charter was non-refundable within 24 hours, we had no choice but to pay whatever he demanded. That is not a coincidence. That is a deliberate trap. Photography Scam, Same Payment Scheme A man behind the same counter will approach you before departure and say he is "your photographer for today's adventure." He shows photos implying he accompanies guests on the water throughout the day. He does not board the boat. He takes a few photos from the dock as you leave and flies a drone for roughly the first and last two minutes of your trip, then delivers raw unedited files. My father-in-law paid $100 upfront with no refunds for eight nearly identical dock photos and two short drone clips. The same payment scheme applies: USD cash is the only way to pay the quoted price. Any other form of payment goes through the same cashier at the same inflated peso rate. CYBERSECURITY WARNING: Do Not Plug In When we returned, the photographer attempted to transfer photos by plugging an unknown USB device directly into a guest's personal phone. Do not allow this under any circumstances. USB-based attacks can silently install malware, steal personal data, and enable identity fraud in seconds, with no technical knowledge required on the victim's part. We refused. Most tourists would have no idea this is dangerous. Whether intentional or careless, the potential consequences are devastating. Accept photo transfers only via AirDrop, QR code, cloud link, or email. Never a stranger's USB device. YachtLife's crew and boat were genuinely excellent. This marina operation was predatory, deceptive, and potentially dangerous. Go in with your eyes open.

Stayed at Hilton All-Inclusive for a week. Adolfo at Jetpack is a character, we LOVE this guy!!! He…read moreorganized our two excursions which I'll be reviewing here. 1. Snorkeling excursion at National Reef Park at Puerto Morelos - this is a short 10-15 min boat ride from the resort. The boat may pick up a few other snorkelers along the way. You get about an hour of snorkeling and the boat crew will jump in and take underwater video and photos for purchase if you would like. This was a great short excursion and got some beautiful fish and coral. 2. Isla Mujeres excursion - this is pretty much an all day event it was pretty much the highlight of our vacation despite the touristy connotation of an Isla Mujeres excursion. Adolfo gave us the hard sell on this excursion and he was right to do so, it was definitely worth it! Transport, drinks, and lunch were included (~$150/adult). We left the resort at 7:25am. Picked up some passengers on the way to the marina. We left the marina about 9am. There was a total of 10 passengers in a boat that hold up to 24 or so, it felt like almost a private yacht. We didn't expect to get the party started so early but there's nothing better than listening to dance music on a yacht with cocktail in hand gliding across the beautiful bay to Isla Mujeres! The crew kept the great music and drinks flowing and we kept the party rocking! Lol. We saw sea turtles!!! And stopped along the way at a small shipwreck and we're allowed to snorkel for a bit (got a little crowded with snorkelers because this seemed to be a popular spot to explore). Later, did a quick tour up and down the island and then docked for a couple hours at a seaside restaurant with access to buffet style lunch, beach pool, and swim up bar. You get an hour to eat and an hour to swim, drink or both (watch out at the bar, your drinks are included at the buffet but not the bar, beers were around ~$6 and a bartender threw away my partner's beer, without asking, before they had finished it so we didn't buy anymore). Swimming was nice the beach had kayaks etc that could be used but the water was full of sea grass so not great just ok. After lunch and swimming we got back on the boat, more drinks, music and dancing - we anchored at the north beach. This is where the archetypical Isla Mujeres image come from. Literally crystal clear super calm water at roughly 5' depth with white silky smooth sand. We swam here for about an hour diving off the back deck of the boat and having the time of our lives. The ride back to the marina was nice and fast, lasted about 30-minutes. What happened next was both a let down and a welcome surprise. After saying goodbye to our wonderful crew we found out or transport back to the resort was severely delayed. We ended up going to the marina restaurant for restroom, drinks, snacks and to wait. We were told the transport would be about 20-30minutes. Almost 1.5 hours later we left the marina back to the resort. We lost our dinner reservation because of the tardiness of the transport which was pretty disappointing. However, the marina restaurant had the most talented singer and guitar duo that magically entranced us with their music and we weren't as grumpy or upset at the situation by the time we left lol. Overall everything we did was Jetpack that Adolfo arranged for us was a great experience. I would've given a 4 star rating for the transport mishap but we were actually pleased to experience the entertainment at the marina restaurant.

This place is awesome! Just went fishing with a fisherman and the family. This is the first time…read moreI've been to Puerto Aventuras. Aside from fishing there is so much to do! You can swim with dolphins, seals, boating, jet skis, beach. It's not a resort it's a recreation area with residences and hotels so you get a better Mexican experience! There are tons of restaurants from tacos, seafood, Italian, or bbq. It's not too expensive. It's a different kind of holiday, unlike going to an all inclusive, pigging out everyday and laying on the beach. There are actually locals as well which Go there. It's like you know your at a good Chinese restaurant when the locals go too! If you like more adventure, nature or just being active, Puerto Aventuras is a great option!

My husband and son rented jet skis from this company today. $65 for 30minutes each. Jet skis did…read morenot work properly due to massive seaweed getting stuck in the motor. The staff was aware of this seaweed issue with other renters during the day and says it was not their problem. They refused to refund our money when the jet skis worked for only 5min and kept getting seaweed stuck! When my husband asked for the staff members' names, they turned their ID cards around so he could not read their names. I compare this experience to pre-paying for a meal and being told the refrigerator broke and the food was rotten - not their fault. I would make sure you talk to previous renters before renting. AWFUL CUSTOMER SERVICE!

Agreed to a dollar amount with Gilbert at jet ski rental next to Zanzi's in downtown playa. He…read moreswitched currencies on me, causing me to have to go convert dollars to pesos. Fine, I needed to convert some more anyway, and jet skis were being used for another half an hour. Rushing, I was back in 15 min. Then his half an hour wait turned into an hour and a half. Then they gave the jackets to another person, when we said we were next, he agreed and the apologized to the other person. As we were getting on the jet skis, someone else came up and said they were next. We were then bumped. How can someone operate a business this way. Even if it is a beach stand. Ridiculous.

We were looking for Paddle Board Rentals or SUP as everyone back home calls them. My friend Tori…read moredid the research as she also needed a Private Paddle Board Lesson and she found Playa Standup Paddle. The cool thing was we really didn't want to Paddle Board on the beach in Playa mainly because of all the boats and Jet Skis. So they offered us an option to go Paddle Boarding offsite. Well, then we started talking and we found out that they do custom tours. Which was incredible because we didn't want to rent a car and we didn't want to be stuck on a bus touring around as we would not have control of our time. So, get this they took us to Tulum in the morning, they let us go at our own pace. They told us, this is your day, your time, you choose how to spend it. Come on, who does that... They do. After Tulum we went to this place that was like a screen saver to Paddle Board called Xpu-Ha. We had lunch there also because after doing some SUP and walking Tulum, we were all Hangry, haha. From there we went to Yal Ku, OMG another breathtaking place. It's a Lagoon with crystal clear waters and tons of fish. We snorkels there. So we went to some amazing Ruins, Paddle Boarded on an insane beach and Snorkeled in a beautiful lagoon. Plus they provided transportation, lunch and Cerveza... It was 4 of us, and only $129 each which was all inclusive. Looking back at it, we all agreed we would have paid double as they gave us such a memorable experience and allowed us to dictate our own schedule. Great company, we feel we made memories and friends for life. Give your business to this boutique agency, Great choice...

From the owner: We have a unique offering here in Playa Del Carmen. Yes, we Rent SUP - Stand Up Paddle Boards and…read moreOffer Private Standup Paddle Board Lessons. However, we can rent and give Paddle Board Lessons here on the beach in Playa or we can do a destination Paddle Board Session / Lesson which can be incredible. We also do Private Tours such as Snorkel Tours, Cenotes, Ruins or a combination of activities putting you in the drivers seat of your personal, family or group adventure. Trust us, much better than rushing around on a schedule in a bus. We are a boutique Travel Business and my wife and I have been in the Ocean our whole life and natural born explorers and Tour Guide to many. We grew up surfing, snorkeling and fishing in Southern California then started Paddle Boarding in Hawaii about 2007.We were addicted to SUP immediately. My wife and I have made it a point to live a lifestyle that allows us to share our unique experiences with as many people as possible and chose from that in the Beautiful Mexican Riviera. We opened a Paddle Board & Adventure Business Tour in Playa Del Carmen because we absolutely love this area and what a perfect location to launch a day of amazing activities from. So, you can just Paddle Board or you can Paddle Board in Puerto Adventuras in the morning, head over to Tulum to tour the ruins then go to Yal Ku Logoon for an afternoon Snorkel Tour. Contact us for Paddle Boarding and more. Don't forget to ask about our Sunrise & Full Moon Evening Paddles.

This was my second time here in the last 6 months. This time, my experience rocked!!! I was the…read moreonly person for the early camel ride & the guys remembered me. Since there were no other guests, we did more & they made sure I had a GREAT time! Lots of laughs & great camel discussions with Josef! For those who are apprehensive about the camel ride, don't be. You get a helmet. They take extra care with the camels. Basically, there is a team of 3 guys leading & walking along with them. The ride is leisurely and nice beneath the palm trees along the beach. It was windy so no mosquitos. So relaxing! Included with the camel ride is a beach day pass and a buffet and open bar! I will be back!

My resort recommended this scuba dive experience. I'm…read moreseeing some poor reviews, but it appears they are old. My refresher scuba dive experience was awesome. Though I'm an advanced open water diver with approximately 20 dives, I felt a refresher would be in order since my last dive was approximately five years ago. One of my buddies had not dove in a couple of decades. My other buddy had some dive experience, but had never been certified. Our instructor and Dive Master Alejandro was very personable and pleasant, yet serious about the safety of all the divers, not only in the outdoor classroom environment, but also in the boat, and then in the water. I'd like to add, that he is a very good and skilled instructor. Though I brought my own regulator and BCD, the crew prepared my equipment, as well as everybody else's provided equipment. The dives well, and afterwards Alejandro completed several items in my dive log. I take the safety in diving very seriously, and I would definitely come back to this crew. As far as some of the reviews on the provided meals, we had some choices, including some fresh hot pizza, which we took advantage of. The service also facilitated our transportation back to our resort, which was made super easy. I would certainly recommend this experience .

I highly recommend Dani sailing on your next trip to playa del Carmen. I had an amazing day going…read moreout on the catamaran and snorkeling with Fernando and Josue. They were so much fun and helped me get over my fear of snorkeling. We saw beautiful fish and with so much seaweed on the beach it was a perfect way to see the clear turquoise water ! They offer jet skis and parasailing as well and I can't wait to go again on my next visit !

If you're looking to sail or rent a paddle board on the beach in Playa del Carmen, Dani is your…read moreguy! He even has a fully rigged Hobie 16, which is hard to find one for rent. Dani and his team, Joshua and Mike are are all great guys and know their stuff. Just down the beach from the Grand Hyatt

This was ok. We were immediately hit with an upgrade sell?? Everything is contained within a…read morecompound. No cameras allowed because they want to sell you their $100 photo plane. No photos just sent to your phone? You can and do take them to the cenote. Snap away. The ATV was driving in a circle on bunny dirt roads. ( least favorite) at least go in the jungle, not a dirt road. Zip lines are the shortest I've ever been on. The guide was great and was upbeat. Tequila tasting is the same everywhere ( 20 minutes with a small taste of 4 ) maybe 1 shot . total. If you've never experienced something similar, you might like it. Hard upsell on the lunch and photos.

This was a great tour and I want to give a special shout out to Elise and Valeria. They were…read moreamazing and incredibly helpful and made the trip a lot of fun. Also a great playlist for a very long drive... which would be my only thing - it's a good hour and change drive but if you're okay with that - then def a highlight of a day. And again - Elise and Valeria were 10/10.

It was an affordable adventure. The staff & guides were really friendly and helpful. The tour…read moreitself was amazing. It was so much fun on the little speed boats and the snorkeling was fascinating seeing all the fish and underwater sculptures. We highly recommend this!

My group and I went on the jungle snorkeling tour yesterday and we had an absolute blast. Our tour…read moreguide Ricardo was awesome and made sure that everyone comfortable and able to have fun. The tequila tasting at the end was a nice treat as well! If anyone is looking for a cost effective excursion, I highly recommend checking out Jungle Tour Adventure!