we went snorkeling on 11/21, 4 adults and 3 kids (ages 7, 7, and 11). It was our son's first time, and everything went great! The crew - Rosa, Moises, and Miguel, - were fantastic! They were nice, helpful, and knowledgable. The water was a little choppy (not their fault), but we still managed to have a great experience. We saw the underwater scuplutres, the shipwreck, fish, turtles, and an eagle sting-ray. The underwater photos and videos are worth purchasing at the end - thank you for a great experience! Fuimos a bucear el 21/11, 4 adultos y 3 niños (de 7, 7 y 11 años). ¡Era la primera vez de nuestro hijo y todo salió genial! ¡El equipo, Rosa, Moisés y Miguel, fue fantástico! Fueron amables, serviciales y conocedores. El agua estaba un poco agitada (no es su culpa), pero aún así logramos tener una gran experiencia. Vimos las esculturas submarinas, el naufragio, peces, tortugas y una raya águila. Vale la pena comprar las fotos y videos submarinos al final. ¡Gracias por una gran experiencia! read more

Total Snorkel - Snorkeling Near Me - Cancún, ROO

Best snorkeling experience ever. Got to see so much and was so freezing. Got dropped off a small boat and picked up down current 10/10

We purchased a catamaran that included snorkeling and 3 hour stop on Isla Mujeres through our resort, The Fives Beach Hotel and Residences. We got onto a boat with a large group of others. We received flippers and were given instructions on the length of the snorkeling. We snorkeled for about 30 minutes. The fish were so pretty and there are statues underwater to look for. We weren't given any details about the types of fish or what to expect to see. When we got back to the boat, we received lots of drinks, tequila for days, and a middle school type lunch(Romain lettuce, pasta salad, a turkey sandwich). The lunch was disappointing and should be changed. They give you 3 hours to do whatever on the island and we definitely enjoyed that time. The beach is stunning but was very overcrowded because we went on a Saturday. The music and the crew were the best of this trip. The guys were so nice and full of life. I would recommend this trip to others for a great experience. read more

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The absolute best is customer service, access to great activities, and friendly faces to guide you along your day. All staff is bilingual. You can make reservations once you arrive or through your resort concierge. Make sure you ask for Moises and Eduardo for your guide and captain if you are snorkeling. They are so kind and helpful - both constantly keeping an eye on you while also pointing out landmarks, sea life, and coral. Your reservation includes your gear (or you can bring your own). Jet Skis may have some mechanical issues, but be patient with them and they will come to your rescue. There are restrooms, snacks, and showers available too! Such an awesome and fun day enjoying the water! read more

Had an amazing time doing a snorkel tour with Carlos Pineapple's group. The whole company was incredibly kind and accommodating of us arriving on the wrong date the tour was great--very friendly to beginner snorkelers while still showing awesome things. Highlight was probably seeing a turtle, but the whole experience was amazing. Crystal clear water by a shipwreck felt like paradise. Very glad we chose to do a dedicated snorkel tour with a great company!! read more

Great trip. The Captain Alex, tour guide Daisy and photographer Luis were friendly, funny and knowledgeable. From the minute we hit the water we got our monies worth. A huge Ray, amazing colorful fish on reefs, 4 or 5 sea turtles, barracuda, trigger fish, a local shipwreck site with even more fish. It is a little bit of work because you do swim around a lot but worth it. At the end you have the option to buy photos and video but it's not high pressure. We opted for just the photos and it was $55. Well worth not having to manage 5 phones or our own camera in and around water. read more

loved the experience. sadly they promised multiple videos and photos so I didn't take my own. they only got one video of me coming up out of the water that was less than 7 seconds and just a few photos. Now the experience was definitely amazing. But I was I really hoping for at least one cool video for the price I paid. Very disappointed. read more

This experience was amazing! I did it with my 17-year-old brother and we had so much fun! Snorkeling was cool, it was our first time so we accidentally drank a lot of [very very salty] ocean water and got nauseous, but seeing the turtles, fishes, and underwater structures made it worth it. As for parasailing, it was my first time and I was slightly nervous but it went smoothly; there's truly nothing to worry about! It was such a fun experience: take-off, airtime, and landing went beautifully. I can't even explain how peaceful it was to float around in the sky. Jet skiing was also very fun! I definitely recommend getting individual jet skis, especially if the person you're partaking in this activity with is more or less of a daredevil than you are. It's also easier to control a jet ski when there's only one person riding it. As for customer service, the employees are kind, informative, and reassuring. Side note: The photo package is pretty pricey at $30 US dollars per person per activity, but it was definitely worth it. The photographers took AMAZING pictures and videos of us. There have lockers there but they don't prohibit you from bringing your phone as some other companies do, I was able to bring my phone in my waterproof case for all three activities. Thank you!!! read more

My group did the "snorkeling for non-swimmers" on a Friday afternoon with Captain Eusebio and the AMAZING guide Emilio. We hit 5 different snorkeling spots and Emilio was great at keeping us together, making sure everyone was good, and pointing out interesting sights (we saw three turtles and a stingray!). Our total boat group was smaller, only seven people, I think because it was for non swimmers/beginner swimmers. People in our party could choose between a very strong lifejacket (for non-swimmers) a lifejacket that allowed for diving down/more control over the amount inflation (experienced swimmer). The person in our group who is not a good swimmer said that they thought it was a good experience, but noted that the current at the last location (shipwreck) were incredibly strong and more difficult for them. The shuttle to and from the port was clean and safe. Overall, we felt very comfortable. It was one of the highlights of our trip! Would highly recommend. read more

Had a great experience at Total Snorkel with Captain Alex and Ricardo the guide. Pricing for snorkeling, jet ski, etc, were all extremely affordable. I was able to buy a cheap waterproof phone case, and record underwater for some great memories. Don't hesitate to use these guys for your water activities! read more

Total Snorkel - One of the snorkeling sites we visited - Snorkeling Near Me - Cancún, ROO

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We booked a snorkeling tour with the travel agent Aranza when visiting Cancun. The agency cancelled the tour due to weather immediately after we booked it. We requested a refund, but have not received it (it's been a month). Aranza stopped responding to our messages in Whatsapp and the agency has not responded to emails. When the review was shared on Google, the company responded asking to provide details, which we did -- but has since ignored our emails / WhatsApp messages. There are much better and more honest operators in Cancun -- avoid this company. read more

Great time! Excellent customer service. The night tour was perfect for me as I'm VERY light sensitive. Lots of fish, octopus, crab, lobster, and coral. There was a big surprise at the end (no spoilers!). Good: Personal attention and care. They took care of all the equipment (included in price) and instruction. They even put up with my piss-poor Spanish! The water's amazing. I could sit in there all day. The view's also amazing. Your own, personal fish tank. Bad: This wasn't Total Snorkel's problem, but it was actually pretty difficult for me to see stuff given my near-sightedness, so I'm very glad I got the photo package. Tips: *The photo package is spendy ($45 as of this writing), but VERY worth it. *Keep in mind, added transport base price is $20USD from Riviera Maya. From Playa del Carmen, I was quoted $60USD for pickup/dropoff, so opted for ADO and Total Snorkel picked me up nearby the station. *Don't forget the dock fee! It's $10USD in addition to the tour and associated fees. And it's per person. read more

Total Snorkel - The dock - Snorkeling Near Me - Cancún, ROO

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Husband and I were on our 25th Wedding anniversary and decided to do an excursion. On Aug.26, 2023, we had planned to do some snorkeling, jet skiing, and parasailing. They did pick us up from our hotel, and when we arrived, we started with the jet skiing experience. We then went snorkeling with another couple and then we were to do the parasailing experience. Granted the weather wasn't working in our favor, so they decided to either cancel and refund that portion of the excursion or reschedule. We chose to reschedule because this was THE ONE thing I was truly looking forward to. We rescheduled for 8/29/23, and they stated they would pick us up at 9:55 am and would go parasailing. On 8/29/23, the bus/van NEVER showed up. So, after 10 minutes, I had called Total Snorkel and they said they were on their way, that they were stuck in traffic. We waited until 10:55am, I called again, and they now told us that they cancelled our excursion, due to weather, and that I should have received an email stating this. WE DID NOT receive any email until after 12pm. When we got home from our trip, I reached out to Total Snorkel and they said because we booked with Expedia, we needed to reach out to Expedia for refund. I reached out to Expedia, and they told me that Total Snorkel was responsible for refunding. I, again, reached out to Total Snorkel, and they have chosen to ignore my request. Question (1), why they would have refunded me at that time, before we decided to reschedule, and not now? Question (2), why did they tell me they were on their way, stuck in traffic, if they had cancelled the excursion? We received NO calls or emails prior to 12pm on 8/29/23, the actual day of our anniversary. I am just informing others as to what happened to us, and to hopefully help others be aware of what they said and what actually happened. On a good note, the snorkeling and jet skiing were a blast. Thank you, Pili (our guide) and Juan (our Captain) for a wonderful experience. read more

Total Snorkel - This is what the gentleman gave me to let me know of our rescheduled time. Other writing was of notes to myself as to when I called, etc... - Snorkeling Near Me - Cancún, ROO

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You take the good, you take the bad, you take them both and there you have the facts of ... Total Snorkel, the facts of ... Total Snorkel. The Good * A friendly guide (Oswald) who got in the water * Small group of about 8 snorkelers * Clear blue water of the Caribbean * Chill af captain * A few sea turtles * Hotel pick-up/drop-off was ok The Bad * 3 sites; 2 hours; few fish until the shipwreck * Seriously, not like coral reef or Hawaii snorkeling * Underwater statues are kind of lame * $10/person cash add-on "dock" fee was gouging * The photographer got seasick = less photos The facts of Total Snorkel add up to an a-ok, 3-star rating. It was a below-average snorkeling experience for viewing sea life that was dramatically improved by a nice guide and organized team. read more

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A small boat with about 7 people driven around to snorkeling spots. I went solo and I had a blast. What made the whole experience wonderful was our guide (sorry forgot his name) and our photographer Ivan as they were full of uplifting energy and just very cool people to hang with. The captain Juan was pretty cool as well. "Vamos", he would say as he drifts the boat to the spot. Ivan spotted a turtle and we all got to see it up close. This snorkel trip is amazing because they allow you to free swim around and give you a lot of breathing room without rigid rules preventing you from having fun. The waves are choppy and it rocks the small boat constantly and this was the part that bothered me as I am not used to it so i had to focus trying not to die. But I still had a lot fun and I would recommend this. read more

Chose Total Snorkel after reading the myriad of 5 star reviews on Tripadvisor and they definitely lived up to the hype. Went for the 9:30 am outing on Christmas morning. We were picked up at the designated time from our Hotel and got to the marina in about half an hour from there. After a seamless check in we were introduced to our guide Sgt. Rob who had quite a disarming demeanor about him and made us immediately comfortable. After outfitting the whole group with fins and life vests (thick or thin based on comfort level in the water), he started telling us about the adventure on hand and what we should expect to see. Once everyone was outfitted and baggage stored away in lockers they provided free of charge, we went out to the dock to meet Capt. George who would be skipper for our tour. Our paparazzi Monica took a group picture prior to us getting on the boat which was given to us free of charge. Everyone was instructed about dos and dont's while out at the snorkel spots and we even had a dry run in the shallow knee deep water off the dock, to make sure everyone was comfortable in the water with all the gear on. The entire excursion lasted about 2-2.5 hours with 3 stops. The first was called "The Red Stick" and had the most marine life. Scores of fish of myriad varieties, colorful coral reefs which were an absolute treat for the eyes. Sgt Rob was very helpful in pointing out all the different and beautiful things to look at. He was also extremely patient with people in our group who were not very comfortable being in the open water and went so far as to tug them along on a float so they could enjoy the experience! The second spot was an area flush with sea grass where we were to look for turtles. The more accomplished swimmers in the group fanned out in search of the little guys and we were lucky enough to see between 1 and 3 as a group depending on who happened to be in the right place at the right time. The last spot was a shipwreck which was an amazing sight to behold. A sunken trawler flush with schools and schools of colorful fish, seemed like something straight out of a disney movie. What a sight for a finale to a truly wonderful adventure. Can't say enough positive things about the professionalism of the entire crew and the Total Snorkel operation in general. Hats off to Sgt Rob in particular, who went above and beyond to make sure everyone had a great experience. If you plan to snorkel in Cancun look no further than Total Snorkel. read more

Total Snorkel - Michaelangelo - Snorkeling Near Me - Cancún, ROO

This place was AMAZING! We had the best time, they were super accommodating and knowledgeable. Robert was very kind and shared so much information about the area read more

Total Snorkel - Snorkeling Near Me - Cancún, ROO

DO NOT BOOK here! They are hassling us over a refund after we tested positive for Covid. We sent them a positive test but they are requiring we go to a doctor in Mexico before they will refund us. They would rather we go and expose everyone read more

An amazing experience! Robert and his crew are the best! They were telling jokes the whole time and were very friendly and patient. The scenery was beautiful, we got to see a bunch of turtles and different types of fish. Would definitely recommend buying the photos after the snorkeling, they come out great! read more

DO NOT BOOK WITH TOTAL SNORKEL CANCUN!!!!! I went to Mexico for my Bachelorette Party. We booked this excursion. It sounded like a great time and the reviews were good! On Saturday, we waited in the lobby of our hotel for 45 minutes. Finally, I get an email from Aldair at Total Snorkel stating he waited for us, but we did not show, so he left. Come to find out, he had sent a message through Tripadvisor stating the pick up time would be 12:30, not 2:30 like the original confirmation email had stated. He offered to reschedule for an additional $10 per person (on top of the $300 we already paid), but we were unable to reschedule due to us leaving the next day. Aldair has NOT been easy to work with as far as issuing a refund. He assured me a refund would be processed and I would receive an email within 30 minutes of our phone call. I gave it 3 days because it was a weekend, thinking the bank was processing. I got in contact with him again, and he told me he wouldn't refund because it was my fault we missed our time. Not once did they call to confirm, see where we were, etc. They just assumed the email went through correctly, which he also said I had given a "temporary" email so that is why it didn't go through. He told me to go through Tripadvisor/Viator for the refund. I called them. They needed to call Aldair to confirm that we did not go on our excursion. He told them that I should not receive a refund, even though we did not use any of his services. What a waste of time!!! We ended up booking an excursion directly through our resort. They took care of everything for us and we had a blast! It was also cheaper than what I originally paid. I am thankful for Jane at Tripadvisor -- she was able to process my refund even though Aldair was uncooperative! I am sure this is a great excursion if everything goes as planned! Just know to check your messages for a pick up time as it is NOT the same as the designated departure time on the confirmation email. I would be fearful of booking through Total Snorkel Cancun since they have such poor customer service! read more

We did the non-swimmer/beginner tour since we had our two kids with us 4 and 7 years old. This was the perfect tour for them. Very easy, relaxed snorkeling. Our guide George was very accommodating to everyone in our group. He even gave the kids a mini snorkel lesson at the dock before we got on the boat. I would definitely recommend this trip! read more

Such an incredible experience. When they say this is meant for first-timers they certainly mean it. I have a general fear of the ocean but decided to give snorkeling a whirl. I felt safe, comfortable, and like I could easily keep up with the group on this trip. Both our guides and our captain were helpful and funny. They anticipated what we needed before we even needed it. For example, when we would finish at one snorkeling site and were getting ready to go to the next, the guide would dive below the water and remove your flippers for you so that you could easily climb up the ladder. My husband and I saw tons of fish, a few turtles, and even a small sting ray. We did the five in one snorkeling tour and are happy to say it's beyond worth it. So for those like myself who are apprehensive about snorkeling, do it! You will be happy that you did. read more

The marina and parking are easy to find. The facility is clean and well protected. We chose this company because with COVID, we weren't interested in a party boat, or a buffet and we wanted to have a small group. The crew was terrific and I think their prices are fair although we didn't take advantage of their hotel pick-up and we brought our own snorkeling gear, so I wish there had been a discount of some sort. The snorkeling locations and the amount of time in the water were great. Staff were gracious although for experienced swimmers/snorkelers, I found their admonishments to stay within close proximity to staff to be a bit over the top. I highly recommend the company, especially for beginners or people who are nervous in the open water. The photographer was terrific and the prices very good in comparison to some of the other tour companies who offer similar services. read more

We purchased a snorkel package through here.  We were picked up at our resort very promptly and dropped off just as conveniently.  The dock itself was pretty confusing as there were people there for all different types of outings (snorkeling, parasailing, jet skiing, sailing etc.).  You do need to take an active role in getting your equipment and making sure you are in the right spot.  Don't forget the $10 US dock fee! The staff was friendly and helpful.  I am an experienced snorkeler and was a Marine Science major.  I did have questions that probably required more knowledge than the average guest, and couldn't always get the answers.   We saw a reefy area, underwater statues, a seagrass bed and a shipwreck.  Our group elected to skip the Cenote.  We were there in early March, and it did get chilly.  4/5 guests on the boat wanted to end the trip early, so I reluctantly agreed.  It is a smaller boat, and one guest did get seasick. The current is a little strong in some places, so less-experienced swimmers may tire, but the guide, Jared, was very attentive and did a good job of keeping the group together (I had a tendency to wander off a bit).  His English was very good.  He had flotation in the event that someone tired out.  We saw all kinds of tropical reef fish mostly Angels, Parrotfish and some big Groupers.  We saw one Hawksbill Turtle really closely.  I saw a Ray from a distance.  The photographer who accompanied us got a great picture of an Octopus, but I sadly missed it. My advice would be to know what you are signing up for given the time of year (and hope those in your group do as well).  I would have preferred to have stayed out longer and maximized the experience, but the rest of the group was cold and tired, so I deferred to them.  The package cost $75 US (plus the dock fee), which seemed a little steep for me.  I may have felt it was more worth it had I been able to enjoy the whole experience. read more

We booked though viator, they did not know how to communicate with their booking site and refused to pick us up even though transportation was included I the cost. They also have hidden fees of $10 on top of what the advertised tour costs. I have been coming to Cancun for 20 years and I would not recommend dong business this company. read more

Exceeded expectations...Robert and crew were amazing and totally made the experience. We were in search of turtles and Robert kept persuing and found a few large turtles for us to observe. We also went to the shipwreck and standing statues and were not disappointed. All in all Robert's crew made it fun and kept dropping lots of Cancun knowledge on us. Highly recommend Total Snorkel for your water sport excursions and make sure you ask for Robert. read more

My friend and I used this company for a snorkeling tour. We had a really great time with Ricardo, Barraca (the captain), and Oliver! They took us to 4 locations to snorkel, including the underwater museum and a shipwreck. We saw a few sea turtles and sting rays. We paid extra for the photo/video package and they came out SO GOOD. Definitely worth the money. I would definitely use this company again! read more

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Garbage Garbage Garbage BASSURA BASSURA BASSURA terrible time. Not worth the money or the distance yes parasailing is fun as is jet skis but there's a million other places in Mexico to do those things that aren't this place. If I could meet the owner I'd spit on him. Take my word for it don't waste your time or money. Oh almost forgot once again this place is trash read more

Rosa was our instructor and she was great & very friendly! it was a beautiful trip with great sites to see. highly recommend

My grandson, daughter and I had a great time, we brought our own snorkeling equipment but they do provide as well. Our guide Oscar and his crew were great, kind and helpful. I never felt unsafe, we saw turtles, lots of reef fish and a sunken ship, the water was gorgeous, we didn't get to see the cenote due to water conditions that day but Oscar made sure we saw a lot of interesting things. We worried about needing a towel but it wasn't needed, we were dry by the time we got back to the dock, we took our small belongings onboard and they were safely stowed. If I did it again I would have left my sandals and everything in a locker. read more

Awesome time with these guys. We booked it through a travel company that didn't tell us the correct time to catch their shuttle, so we missed it. Total Snorkel was nice enough to send another shuttle later in the day to pick us up - they didn't really have to.. Our guide Robert was great - gave us some important local tips. The snorkeling equipment was a lot better than what we got on the catamaran tour. The experience was incredible. Swimming with turtles and barracudas at a shipwreck - definitely one of the most epic experiences of my life. Would love to do it again. read more

We booked a spontaneous snorkel tour from the beach at our hotel. They picked us up in a boat and brought us to the marina. They made sure all of our stuff was safe on the boat. Captain Alex and guide George took us out on our excursion and we're fantastic. We spotted several turtles including one really big one. George was able help those of us who were first timers or not the best swimmers while the more experienced people were able to go at their own pace. read more

Ruined My sons honeymoon. 40 minutes before pickup they email with the excuse (Unfortunately, the port authority has restricted the activity due to bad weather conditions). The weather is PERFECT out today and has been for two days. I called the port and they say this is lies the port is not closed. So what really happened they did not have enough people on the tour. So they decided 40 minutes prior to pickup they would ruin my sones day and honeymoon. Stay clear of this company. They hung up and me and and refuse to talk! read more

My son and I went with them for the advanced snorkel session last Sunday. Pick up at our hotel was about 5 minutes early but driver was patient and waited for my son to get his stuff together. Comfortable, clean air-conditioned van. Also returned us promptly at the end of our session. The sites they took us to were indeed a boat short ride from their operations and definitely worth visiting. There was a photographer with us who took a lot of shots (I believe it's $42 for a complete set) but they did not strong arm us to buy the photos -- which is appreciated. I will definitely go back there for one of their evening snorkeling sessions -- apparently they take you to swim with some luminous tropical fish which sounds cool to me. NB: be sure to bring $5 pp cash for a "docking fee" add-on they charge. They wanted it in USD but one guy used his credit card (for which they add on the 3% or whatever). read more

After the constant gouging at Xcaret this place was refreshing. They clearly stated the dock fee before we bought our tour. The staff was friendly, attentive and we found them to be honest. They offered to keep our huge backpacks, secured in their office. Being fat, old, with a hip and knee injury I found it difficult to get out of the water because the steps on the ladder were too short. I brought this up and they seemed to really take it to heart. Maybe ask them about it if you think you may have difficulty lest you end up with thoroughly bruised shins and knees like me! This isn't a problem with totalsnorkel. I think they may have simply not considered this in the past. The first location, the underwater art, send like a waste of time. The second and third locations were great with turtles, as promised, and the shipwreck. Three of us felt the time was rushed at each location but one of our group thought it was perfect. I would appreciate the option of paying extra to have extended time. The second tour we payed for was cancelled due to dangerous weather conditions. I was worried but not for long. The staff graciously worked with us to reschedule at our convenience. I would 100%recommend going and would go again myself with a ladder extension. read more

Our tour guide Ricardo was very personable and helpful. Barracuda was our Sea Capitan who we recommend as well. With the help of Ricardo we found Sea Turtles which was the best part. All around really fun and we enjoyed it, however you swim a good distance so be prepared! read more

We just returned from our trip to Cancun. Snorkeling was our first excursion. Alex, our guide, was awesome! He is so passionate, knowledgable and a living dolphin! He explains exactly what to expect and what you are seeing and his enthusiasm for the love of the ocean and the marine life is contagious! Pay the $35 for the photos. Alex will take candid, high quality photos of you while you are snorkeling and give them to you on a chip. Well worth it! Also, bring towels and cash. $5 dock fee per person and you will want to tip these guys. I highly recommend this tour! I did get sea sick so if you are prone to this please take Dramamine. The ocean is choppy and might make you sea sick. Ask for Alex and tell him Elise and Jim said hello! read more

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One of the best snorkels I've been on, lots of fish to see, clear and warm water. The sunken ship is such a neat thing to see, and we found some cute little turtles. The crew "Oswald", Arturo, and Patty were friendly and helpful! I'd definitely visit them again if we come back to Cancun! read more

We went on 4/18 on a snorkeling trip with Oswald (tour guide), Messiah (cruise captain), and Jesus (photog). We had a wonderful trip. I can't swim at all and Oswald took me around to all the sites. We had 3 stops during our tour and after the first I just wanted to sit on the boat. The water was choppy and I was scared. Oswald convinced me to get back in and made me calm down. I was able to see turtles, an array of tropical fish and underground sculptures. We had a great time and I was soooo thankful to be able to see so much with the patience of the crew! I would definitely recommend! read more

Had a great time at Total Snorkal. They entire staffwas great and we got a great price. They provide free transportation to and from your hotel. Our guide Alexis was awesome! He made sure we had the best time possible, took pictures of us swimming with "TORTUGAS" sea turtles, we also visited an underwater museum of stone sculptures and even a sunken ship! The whole experience took about two hrs which was perfect amount of time for snorkaling, and he kept us engaged the whole way. After snorkaling we rode jet skis which was also a blast. read more