!!!!!!!!BEWARE!!!!!!!
My bf and I booked this tour online, and it was only a few mins down the road from our hotel. We were able to easily pay $1 USD for the Cancun bus to get there. Easy enough.
Upon arrival, we were "taken care of" by a nice enough guy, and they also charge you another $10 per person for some dock fee or whatever. Rip off.
We were assigned Aldo, as a tour guide. No one else was on the tour with us. He was not very friendly at first, seemed annoyed that he had to take us out. He briefly explained the boats, and we were off.
Not sure why this is called a jungle tour, as there is no jungle. You pass by some wooded areas, hardly enough to be called a jungle. And there are some properties on the water so you may pass locals swimming like we did.
We snorkeled for about 10-15 minutes. It was very quick. We had our own snorkel masks, but no further instruction was provided.
After our snorkeling session, I was vomiting in the water and was anxious to leave. Aldo pulled me into the boat, and my phone case was released from around my neck, into the water. I didn't feel it because of my life jacket, and didn't see it because I was nauseas and vomiting still while in the boat.
5 mins down the canal, I notice and alert Aldo. He agrees to take us back to find it. When we get by his coworker who takes the overpriced pics, he tells us to wait with him while he goes back. We do. He returns 10 mins later and says his friend found it and we can get it later. By later, he meant 5 hours later. Cool.
Upon arrival, again, he tells us that his "friend" who found the phone wants over $1000 pesos or he will keep it and sell it. I had not backed up my phone and didn't want to lose all of my pictures, so we ended up paying. His erratic actions after receiving the cash were very clear that he and this "friend" (whom we never saw, never heard a name of and didn't know which marina he was at) were in cahoots. He already told us that they find go-pros, cell phones, money, jewelry on a daily basis. So they either keep them, sell them or sell them back to customers if they notice in time.
So I beg you all - take your time and check EVERYTHING before you leave anyplace. Don't let anyone rush you. Make sure you have all of your belongings!! These people have a whole set up going on. They are not honest. There are other marinas who operate way more professionally and have better prices. Shop around. You've been warned. read more