TOURIST TRAP: Predatory Pricing, Deceptive Photography Scam, and Serious Cybersecurity Risk I am leaving this review to warn other tourists. We passed through this marina to board a yacht charter booked through our hotel. The YachtLife boat and crew were excellent. This review is entirely about the Jetpack Adventures marina operation. USD Cash Only or You Pay More We were quoted $250 USD for dock and transportation fees ($130 + $120), payable at the marina. When I went to pay, the cashier made clear that $250 was only available as a price if I paid in exact USD cash. Every other option cost more. Paying in physical pesos was not accepted at the real exchange rate. Paying by card meant he would only charge in pesos using his own inflated exchange rate, not the actual market rate. The real rate at the time was approximately 17.6 pesos per dollar, meaning $250 should have been about 4,400 pesos. He quoted over 5,200 pesos. My card settled at $306.64, which is $56.64 more than the quoted price, with zero transparency and zero recourse. Because our yacht charter was non-refundable within 24 hours, we had no choice but to pay whatever he demanded. That is not a coincidence. That is a deliberate trap. Photography Scam, Same Payment Scheme A man behind the same counter will approach you before departure and say he is "your photographer for today's adventure." He shows photos implying he accompanies guests on the water throughout the day. He does not board the boat. He takes a few photos from the dock as you leave and flies a drone for roughly the first and last two minutes of your trip, then delivers raw unedited files. My father-in-law paid $100 upfront with no refunds for eight nearly identical dock photos and two short drone clips. The same payment scheme applies: USD cash is the only way to pay the quoted price. Any other form of payment goes through the same cashier at the same inflated peso rate. CYBERSECURITY WARNING: Do Not Plug In When we returned, the photographer attempted to transfer photos by plugging an unknown USB device directly into a guest's personal phone. Do not allow this under any circumstances. USB-based attacks can silently install malware, steal personal data, and enable identity fraud in seconds, with no technical knowledge required on the victim's part. We refused. Most tourists would have no idea this is dangerous. Whether intentional or careless, the potential consequences are devastating. Accept photo transfers only via AirDrop, QR code, cloud link, or email. Never a stranger's USB device. YachtLife's crew and boat were genuinely excellent. This marina operation was predatory, deceptive, and potentially dangerous. Go in with your eyes open. read more

Stayed at Hilton All-Inclusive for a week. Adolfo at Jetpack is a character, we LOVE this guy!!! He organized our two excursions which I'll be reviewing here. 1. Snorkeling excursion at National Reef Park at Puerto Morelos - this is a short 10-15 min boat ride from the resort. The boat may pick up a few other snorkelers along the way. You get about an hour of snorkeling and the boat crew will jump in and take underwater video and photos for purchase if you would like. This was a great short excursion and got some beautiful fish and coral. 2. Isla Mujeres excursion - this is pretty much an all day event it was pretty much the highlight of our vacation despite the touristy connotation of an Isla Mujeres excursion. Adolfo gave us the hard sell on this excursion and he was right to do so, it was definitely worth it! Transport, drinks, and lunch were included (~$150/adult). We left the resort at 7:25am. Picked up some passengers on the way to the marina. We left the marina about 9am. There was a total of 10 passengers in a boat that hold up to 24 or so, it felt like almost a private yacht. We didn't expect to get the party started so early but there's nothing better than listening to dance music on a yacht with cocktail in hand gliding across the beautiful bay to Isla Mujeres! The crew kept the great music and drinks flowing and we kept the party rocking! Lol. We saw sea turtles!!! And stopped along the way at a small shipwreck and we're allowed to snorkel for a bit (got a little crowded with snorkelers because this seemed to be a popular spot to explore). Later, did a quick tour up and down the island and then docked for a couple hours at a seaside restaurant with access to buffet style lunch, beach pool, and swim up bar. You get an hour to eat and an hour to swim, drink or both (watch out at the bar, your drinks are included at the buffet but not the bar, beers were around ~$6 and a bartender threw away my partner's beer, without asking, before they had finished it so we didn't buy anymore). Swimming was nice the beach had kayaks etc that could be used but the water was full of sea grass so not great just ok. After lunch and swimming we got back on the boat, more drinks, music and dancing - we anchored at the north beach. This is where the archetypical Isla Mujeres image come from. Literally crystal clear super calm water at roughly 5' depth with white silky smooth sand. We swam here for about an hour diving off the back deck of the boat and having the time of our lives. The ride back to the marina was nice and fast, lasted about 30-minutes. What happened next was both a let down and a welcome surprise. After saying goodbye to our wonderful crew we found out or transport back to the resort was severely delayed. We ended up going to the marina restaurant for restroom, drinks, snacks and to wait. We were told the transport would be about 20-30minutes. Almost 1.5 hours later we left the marina back to the resort. We lost our dinner reservation because of the tardiness of the transport which was pretty disappointing. However, the marina restaurant had the most talented singer and guitar duo that magically entranced us with their music and we weren't as grumpy or upset at the situation by the time we left lol. Overall everything we did was Jetpack that Adolfo arranged for us was a great experience. I would've given a 4 star rating for the transport mishap but we were actually pleased to experience the entertainment at the marina restaurant. read more

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Tanya and her team made our day absolutely incredible !!! If your ever in Cancun you need to visit the CENOTES and after make sure you go swimming with the turtles ...if you wear glasses and have contacts make sure you wear the contacts..Tanya made sure she stopped to take our pictures with all of our cameras...we waterproofed ours ... ABSOLUTELY AMAZING DAY for all of us .. THANK YOU again Tanya and company read more

We had SO much fun!! We did the 9am jungle speed boat tour with Roy and it was one of our favorite things we did on the trip. It ended up being just us and the tour guide so we had a private tour. He showed us the best snorkeling spots, including the underwater museum! The boat was easy to drive and Roy explained everything so well. This activity was also so affordable in comparison to many others in the area. We would definitely book another activity with jet pack adventures!! read more

RIP OFF. Photos are $50. $30 for 1 photo. Did the jetnovator with instructor that barely spoke english and couldnt explain that it requires a takeoff going straight. I thought the entire time the thing went stright up. Guy keep saying "this is easy cmon" and started to loose his patience. His words were literally "stand up in the water, use knees on pads to balance, and controls forward." Said i was stiff so i couldn't balance the jet. The thing kept leaning to the right. If he just told me the unit needs to do take off and to lean forward i would have understood what to do. But i was thinking of going straight up like jet pack and hoverboard. Instructor name was "keep it real". Real duchebag. Couldnt speak english and has no patience to teach. read more

Worth the time and expense if you like fun and to try new things. Took my 17 year old son and did fly boarding. Awesome experience. Bernie, Juan and the rest the staff were friendly and helpful! read more

Jetpack Adventures - Flyboarding Near Me - Cancún, ROO

It all started out beautifully... My son wanted to ride on the submarine and so he did. I should have guessed something was wrong when they did not want us to access the pier where they launch the boat. Since he is 9, I convinced the officer at the gate to let us through to watch him. He said OK, but no pictures. When he got back, of course he loved it, and we wanted pictures of his adventure. We paid $100 (one hundred dollars) for 10 minutes of riding. The kids that were working that day said the pictures would cost $75. I was really outraged that they tried to rip us off that way, and said no way I am paying that much for the pictures and video. They told me we could have ONE picture for $30. THIRTY DOLLARS for ONE PICTURE??? Not even at Disney parks had I been scammed so much. I offered $30 for the videos then, since everything in Cancun is usually subject to negotiation, but no game. They did not budge, and I left with a crying 9 year old just because his Dad (yours truly) did not want to be ripped off by these guys. So beware! read more

DO NOT SPEND YOUR MONEY HERE. THEY WILL RIP YOU OFF. We paid a ton of money for 30 minutes on the Jetboard. WE WERE TOLD SEVERAL TIMES THAT WE COULD USE OUR GO-PRO TO FILM but the SECOND we were ready to go out, they told us we couldn't use it. WHAT?? Okay. Fine. They'll probably cut us a good deal on some pictures since they lied to us in the beginning, right? WRONG. Nope. Even as we were discussing this at the dock with our life jackets on, one of the employees ACTUALLY TOLD US "this is cutting into your activity time." Are you kidding me???? Plus, after the activity, THEY TRIED TO CHARGE US THIRTY DOLLARS (American) for ONE PICTURE. Or SEVENTY dollars for the lot of horrible digitals that they took. I literally only liked ONE of the photos they took. They would not even cut us a deal for ONE PICTURE. We offered to give them TEN dollars for ONE picture and they denied us. Absolutely insane. Please, do not give them your money. Find something better. The activity itself was not even that enjoyable. They try to RIP YOU OFF any way they can. read more

Great time and experience ! Crew of Bernie and Mike was great! I did the Jet pack which was a little complicated as far as maneuvering and operations but well with it. 1/2 hour is Plenty of time!!!! This is a must do. They will photograph you as the other person posted. My friends video taped as well as took pics but too far away. The photographer had many more close ups. It's Mexico and everyone needs to get paid. Well worth it!! read more

a complete let down. they were running a promo for $150.00 for 20 minutes of Jetpack to include free 30 minutes jet ski. so I decided to buy the promo for my son. the first 10 minutes are the instructions on how to use the JetPack. then, 20 minutes in the water wearing the jetpack.......still in the water.....whats going on???? oh so sorry senior the water hose is tangled and they are trying to de-tangle! ok, no problem. I wasn't allowed past a certain point so I was still on the dock filming the whole ordeal. my son gets the jetpack going and he is it handling superbly, maneuvering to the right and left, rising up high...looking GOOD. the good part was the first 3 minutes. after that, my son kept sinking into the water and the 2 man crew decided not to give him the required water pressure to lift him high.... very disappointing; they gave him enough power for the next 10 minutes just to get his waist above the water. when I inquired, they said, oh sorry mister it was for his own protection because he couldn't handle it properly. my son is a star athlete all American all the way tough built strong no hay problems!!! but no fixing the issue. so the 20 minute jetpack ride was over and we were waiting for the jet ski but the 30 man crew on the dock seemed confused, no one had the answer. we found the first guy who told us about the promo (Miguel - everyone called him the baby cuz he was short) and he said, sure, go to the reception area, si, estas bien, todo esta bajo control senior, no te preocupes!, es incluido en el promotion..." so we went over to the counter and no! no no no senior! she said your receipt shows jetpack only..no jet ski. so I asked for the supervisor. 10 minutes later I'm speaking to a grumpy man on the phone sounded like he had just woken up (it was 3 in the afternoon). he said his hands were tied since the receipt didn't include it. I was pissed so I grabbed Miguel ( who had signed us up) and took him over to the counter to talk to el gran jefe el supervisor. Miguel said yes! I told them its a promo to include 30 minute jet ski but they kept on denying and mentioning the receipt..... unbelievable and extremely frustrating to be lied to straight in your face. we had another engagement so had to leave....I told the sup that I will be leaving a negative review and he hung up! so there it is. beware of the "jetpack adventures co" at the la isla shopping center in Cancun. not to be trusted. my son told me later that he kept telling the crew to power up the jet but they would simply ignore him. total waste of time and money! read more