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    Jet

    3.0 (1 review)
    ModerateFashion

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    13 years ago

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    Ross Dress for Less

    Ross Dress for Less

    (7 reviews)

    $$

    1st off: I love shopping at this location, however, today was not the day…read more I and another customer were standing in line waiting to be helped. A young lady, either teen or very early 20s, was helping another young lady at register 6. After she completed the transaction, I waited to be called up. The cashier walked away & began putting away hangers(?) until the customer she had just helped, returned because the alarm went off. She removed the security tag, the customer walked away and I still waited to be called. After 3 seconds, I began to walk towards register 6. Immediately, the cashier looked up and said a little sternly, "I'm not open. I'm closed." I responded, " Oh, you aren't? Then who's open?" No response. She put her head down and began gathering hangers. I asked again, "Who's open?" Still no response. An older woman, with her hair parted in the middle, wearing a bun or ponytail, working in the same area said, although not making eye contact, "She's opened over there but she's helping someone." I looked around and asked, "Who? Where?" She said it again, then looked in the direction towards register 1 that was behind me. I saw that cashier bent to the floor helping a woman look at jewelry. I walked back in line. I grew a little perturbed because customer service was lacking quite a bit, which was unusual for this store. I took out my phone and took pictures of both registers so I could remember the numbers. Finally, register 1 was ready to assist me. I noticed the delay in returning my receipt and just then another young lady walked up to the register and furtively said after being asked "What?" by the cashier, "I heard someone was taking pictures?" I just looked at her and the cashier at register 1. I didn't approve of the mind game because we both knew she was there about me. She repeated herself. I spoke up and said I had, no one was in it & it was for reference. I then took my receipts and walked out. Now, if interaction with me had been as quick as it was, when those females assumed I had taken their pictures, this review wouldn't be done. What has happened to customer service? Now, in the past, I have witnessed cashiers involved in each others's conversations while I was at the register and on the merchandise floor but not to the extent of being blatantly ignored when I asked an innocent and polite question. Well, sorry to say, this location will not see my money for a very long time, if ever again. Maybe they don't care. I do, sorry to say. Thank you for reading. I'm sorry it was so long.

    This particular store has the worst customer service imaginable, it seems like all the associates…read moreare trained to be rude, if you ask for help or ask something they just look at you indifferently as if they don't understand what you're asking. And when you're in line to pay, they address customers with: NEXT that sounds like when the Nazis called the Jews to check them out before sending them to concentration camps. They desperately need some good training in human relations and customer service.

    Jet - fashion - Updated May 2026

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