Great personalized service. Called late Wednesday to get a Briggs and Riley SmartLink strap I…read moreneeded. Am in Texas, leaving on the following Tuesday. Called and spoke to Jay, who assured me he would get the order processed before closing (which was 30 minutes away.) He worked with me to get expedited shipping. Great service for a $20 item! This is the type of service I wish every company delivered. Oh, and did I mention when I called a real, helpful person (Jay) answered the phone?

My husband and I had a very disappointing experience with Lazar's Luggage. We are older customers…read morecoming from Santa Monica, and because of the distance, traffic, and today's gas prices, I specifically called ahead to avoid any problems. I spoke with a salesman named Curtis and carefully confirmed that two specific items -- one for me and one for my husband -- were in stock. I explained that this was a long drive involving two freeways and that we did not want to waste the trip. About twenty minutes later, I called again and spoke with the owner/manager because we would have been driving during rush hour traffic that evening. He assured me it was "no problem" to hold the items until the following day and confirmed that Curtis had already set them aside for us. The next day, after making the long drive, Curtis brought out the wrong item entirely. When I reminded him that I had specifically described exactly what we wanted, he tried to steer me toward a completely different product instead. Then he admitted to his boss that the item I wanted had already been sold. This was inconsiderate, unprofessional, and a complete waste of our time, effort, and gasoline. If a store agrees to hold merchandise for customers -- especially customers making a significant trip -- they should honor that commitment. Very aggravating experience. Honestly, we would have been better off ordering from Amazon.

This place has been around downtown Van Nuys for four years. It's right on the corner of Van Nuys…read moreBlvd. and Sylmar Avenue so it's very hard to miss. There were times when I worried about it survival. Because being a cowboy hasn't always been popular. And that's what the general store specializes in. Cowboy gear for women, men and children.. Well, like a popularity certainly not the case anymore at the general store. They have incredible merchandise for both men and women and a few for kids. Their selection makes western wear look cool and stylish. There were definitely items in there I wanted to buy. They had some gorgeous clothes for women. Styles to put wranglers as a shame. These clothes are authentic and yet made of great quality fabrics and materials. I don't think I've ever seen a greater selection of cowboy boots for women and kids. The price goes from about $2000 all the way down to $200. So there's something for everyone. The clothing line for women is very western as you would expect. But the quality is absolutely amazing. Service is really funny. The people waiting on you are definitely a throwback from a different era. They most certainly aren't used to servicing women like me, but they did so graciously with a smile. It's kind of like having your grumpy old grandpa waiting on you, but you know he adores you no matter what. When I left, they were all smiling, and it was clear that they were proud to work there. I love the decor, the store and the vintage posters. It's like stepping back in time. Please go visit the general store and all the other merchants along that block. There are some Van Nuys, greatest craftsman and merchandisers and they need to be frequented and honored.

Stopped in looking for help with my hat and had such a great experience. Everyone was friendly and…read moreknowledgeable. The store has a great selection and authentic western vibe. I will be back.

My daughter booked a spot here to learn how to use the tools for leather carving as part of her…read moresenior project. The class was only $5 and easy to book online. The staff were very friendly and provided great information for a first-timer. Parking is conveniently located right across the street. Overall, a great place to explore a new hobby.

My son and hubby have started a new hobby of leather making. So we have been anxious to get to an…read moreactual store rather than ordering online. We picked this location because it was the closest to us. We were a little bummed it wasn't a bigger location where they can have machines set up. That's okay we still found plenty. Large selection of leather, stamps, and other tools. They have kits and patterns to choose from. Staff is so nice and very knowledgeable, they were able to answer all our questions plus the other customers coming in. 5 star customer service. We were disappointed they were out of catalogs and said it would be $12 dollars to send us one. We look forward to visiting more locations.

My wife and I stopped by this Brighton store inside Westfield Sherman Oaks mall today. We were on…read moreour way out but since this store was toward where we parked, she wanted to stop by here. It's one of her favorite store so she wanted to look at their purses. The moment we walked in, Lisa the store manager remember me because I was there like last year to get a purse for my wife. Lisa was amazing, she told my wife about their deals and found the purse she wanted at another store in Rancho Cucamonga. She called the place and confirmed they had it. So she handed my wife the phone so she can give her information to get it ship to us so I wouldn't have to drive there. My wife was very happy with her purchase because the purse is one of those unique one where once it's sold out, there no more. Thank you Lisa for the amazing customer service today.

Customer service is the best here. Assisted me with the bag I was looking for. This is my 3rd time…read morehere and still has great customer service.

The Mecca of Melrose Chic…read more Calleen Cordero's spot on Ventura Blvd is not just a store; it's a slice of retail heaven where the angels are artisans, and every shoe has a sole...and a soul. Step into this treasure trove and you'll understand why trees might have FOMO--handcrafted luxury that hugs your feet, and Mahogany furniture that makes your living room set-up question its life choices. Calleen snagged Alwy Visschedyk, who's less of a builder and more of a retail Picasso, to wave his magic hammer around. The result? A backdrop so opulent, the ballroom ceiling lamps probably have their own dance card. The ambiance? Imagine if nature went on a shopping spree in the most upscale part of town. This place oozes warmth like a sunbeam on a lazy Sunday afternoon, making it no surprise that LA's chic crowd flocks here like it's the last slice of avocado toast on Earth. So, if you want to feel like the protagonist in an urban luxury fairytale, skip down to Calleen Cordero's store. Don't be surprised if you leave with the desire to strut down Ventura as if the pavement is your personal runway, and every passerby is a paparazzo for Vogue.

I couldn't be happier with my amazing belt and the incredible service at Calleen Cordero! Calleen…read moreis not only an artist with leather, but a true entrepreneur who believes in treating her customers with respect and kindness! I can't recommend this business enough! Go there now! Shari Elman

Honestly, my favorite store & experience. I wish I would have purchased here first because I…read morehonestly think I found my store. The associates were all amazing and helpful, the store was slightly busy but I was still in and out in a great time.

Angelica helped me out today. Answered all my questions and took the time to explain everything in…read moredetail. Had a great experience.

JoAnn is an amazing leather artist! I have a few bags and love giving as gifts. Wore a backpack…read morein Florence Italy that she made for me about 12 years ago and was asked several times about the design and leather quality. Florence is noted for leather arts and has a fabulous Universitad of Leather .

Jo Ann is simply the most amazing artisan in bespoke leather art. Her purses, pouches, and cases…read moreare simply beautiful, are brilliantly designed, and lovingly hand-made here in Los Angeles. If you have a moment, go by to her little shop on Cahuenga -- trust me, make the time. Like Dr. Who's Tardis, the inside of Jo Ann's shop seems much larger than the outside, and it's full of beautiful things that must be seen (and touched) to believe. Her work has been in galleries and shows, and can be found in the hands (and hearts) of many people. Yes, I'm a great big fan, and have been for many years. Like many of the Yelpers here, I've been around the block a few times (and around the World, too, for that matter), and I've very rarely found such amazing work. In addition to beauty, Jo Ann's creations are incredible strong and durable; my first wallet from her studio is more than 35 years old... and is still beautiful. It's like silk. I don't know about one of the other poster's experience -- I've had only wonderful experiences with Jo Ann. I find her to be friendly, helpful, and very knowledgeable. I tend to find that people will treat you as you treat them, however. She is also very thoughtful -- when you want something, but aren't certain exactly what you want, she will help you see what would work. And, she can also 'customize' her custom work, and help you make it exclusively your own -- you will simply not find more beautiful work anywhere else! Very, very highly recommended!

After searching weeks in multiple stores for good leather jackets and pants - I stopped by this…read morestore that my mom had recommended to me. Everything in stock was beautiful but not the piece I was looking for. I showed the owner a picture of my rare to find piece & within an hour of me leaving she was texting my mom multiple photos of items similar that she could get her hands on in a week! One of her finds seemed to be up my alley & she messaged me within days that she was holding it for me. I went into the store, looked AMAZING, leather as soft as butter, fit was right - &&&& the style was exactly what I was looking for. You can't get any better than customer service that goes beyond a smile. This business goes above and beyond - highly recommend!

My sister saw a purse that a lady was carrying in a store in LA and she inquired about it. The lady…read moresaid that she got it from Jackie Robbins, who made it for her. So, as a surprise for my sister, I went to Jackie's shop to look into getting a bag made for my sister. The shop was filled with her leather goods and she had a variety of leathers from which to choose. I decided on a cognac colored bag for her. I asked Jackie to make the exact bag style that she saw - the fold over triangle sling bag. Since I was there, I got one for myself made as well. The following week, the bags were ready to be picked up. They were beautifully made, despite an issue regarding the placement of the zipper. And, even without any specific treatment of the leather, the bags are durable and stains seem to disappear on them. My sister loves the bag and we get tons of compliments on these bags when we carry them. Yes, her work is expensive but it's unique and in my opinion, very well worth it. If you're in Burbank and looking for a wonderful leather creation, go and visit her.

Such a fast response and excellent quote for the emergency alterations needed. I am very grateful!…read moreShe was able to alter my jeans before flying out on vacation to see my first grandbaby. The job she did was incredible. You can't even tell the difference. Levi's "Short" inseams are really "Regular" size inseams. Clearly she had to remove a good three inches of length to each pant leg. Her prices are great, too. I plan on returning with my other denim jeans to ensure she shortens those, too! Prices are great for the QUALITY of work, hospitality and not to mention the emergency work needed. I will definitely be back! THANK YOU SO MUCH!

Such wonderful service- my husband got a suit here and had some tailoring done on it before picking…read moreit up, and being sent on our way with a free pair of socks to match. Great selection!

The selection is huge. I'll be returning,; I have a few items in mind. Come see what they may have…read moreto offer

Wow. My boyfriend is a metal head to the extreme and he says it almost impossible to find a great…read moreshop for shirts and other merchandise. Well. Here is the temple he says. Hundreds of shirts and the clerk knew his trade. He knew everything about each shirt and he was very good at making sure we got just what we needed and wanted. Most of the shirts are great silk screen and amazing colors and really clear art. Well done!!