I stopped into Jersey Mike's and had a really disappointing experience. I walked in and wasn't greeted at all. I stood there waiting while two employees were right in front of me chatting, and another employee was cleaning the grill. What bothered me most was the lack of basic food-handling hygiene. The employee cleaning the grill had on plastic gloves, took them off using her hands, threw them away, then grabbed a new pair of gloves without washing her hands in between. The restaurant itself felt pretty clean which was definitely a plus and definitely appreciated. To be fair, when the employee did speak, she seemed like a nice person but there was no customer service attached to my experience. I paid, started to leave, and even waited to see if someone would say "have a nice day" or anything...........nothing. I don't like being overly tough on fast food places, but people work extremely hard nowadays to earn money and the bare minimum any business can offer is a simple smile and basic customer service. It's not about big business vs. small business it's about kindness and showing appreciation that each customer feels valued and appreciated. Twenty bucks for a sandwich, bag of chips and poor service. Definitely an easy 2 Stars for me. 2 Stars read more

Paid for extra meat, got extra lettuce instead. ​I decided to give Jersey Mike's another shot after a long hiatus, and honestly, I regret it. I ordered the new Hot Italian and even paid an additional $3.99 for "Extra Meat." Looking at the sandwich (see photos), I'd hate to see what the "normal" portion looks like. ​We've been loyal Firehouse Subs customers for more than a year because their standard portions are more generous than what I received here with a paid upgrade. When I order extra meat at Firehouse, it's actually piled on. Here, it was buried under a mountain of lettuce. For the price, the value just isn't there. Back to Firehouse for us. read more

Jersey Mike's Subs - Regular size Mike's Hot Italian Sub on Wheat Bread with "Extra Meat". - Fast Food Near Me - Tukwila, Washington

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When I went in there on Saturday about 8:20 PM the person working seem to have an attitude. She asked me if I knew what I wanted and I said not quite yet, then she notified me several seconds later that they were out of white bread, seems like a bit of a failure to be out of white bread at a sandwich shop. Anyhow the way she said it almost felt like she was hoping I would just leave so I did then in a snarky tone on the way out she said OK have a good night as if trying to call me out for not saying goodbye or something - hard pass read more

Oh boy. This place is awful. Let's see: Bread- old, crust was actually flaking off the outside of the bread as if it was handled by an employee who knew it was old but made the sandwich anyways More lettuce than anything else Next more oil than any sandwich should have One slice of ham, cappacoulo and prosciutto - When I picked up my sandwich I had to wait until the employees were finished talking to other off duty employees complaining about their schedules. I ordered a giant - threw away half because everything tasted like oily lettuce. Do not go here. read more

Great crew, fast turn around on my order in store. They take great care in the quality of their ingredients

I ate here multiple times during a work trip and was very impressed by each employee here at opening. Each morning greeted with a smile and a welcome greeting. I did online orders and each time they checked in to see which order I was there for and gave me an update on the order status. Food was on par with what you would expect from a Jersey Mike's. To me the employees totally make the experience as I have been to many across the country and no one matches this team. read more

I had to take a moment to acknowledge the huge difference between this Jersey Mike's location and the one I typically visit in Federal Way. The Federal Way store sets the standard--it's consistently clean, the staff is friendly and professional, and their hygiene practices are clearly a priority. I always see staff washing their hands regularly, using gloves properly, and keeping their prep area spotless. Unfortunately, that hasn't been my experience at this location. The overall cleanliness just doesn't compare, and the customer service feels rushed and disconnected. It makes a big difference when you can tell that a team takes pride in their work and cares about the customer experience. I'll gladly go out of my way to visit the Federal Way Jersey Mike's because I know I'll get great service, a clean environment, and a sandwich made with care every time. read more

Everytime I order lunch for our company from this location, they forget something or make it wrong everytime. They make me really hate this part of my job, since I know they will jack the order up everytime even if you add the special instructions. read more

Nothing out of the ordinary here. Staff is courteous and they work hard, albeit a bit slow. Sandwiches are typical Jersey Mikes.

This is my favorite Jersey Mike's location. Brianna, Liz and Lina do such a great job here. The tuna sandwich was incredible! Also a great store to come for the clean interior. They are also available for catering as well! read more

Hello store manager. I think I understand why your staff is the way they are. You were sitting at the table while I came through to ask you about your policy. You made all of our sandwiches wrong, and ask me to drive it back to the store. When asked if it was your store policy you couldn't answer. You couldn't answer any questions when I asked, instead all of you interrupted with condescending answers as in "we gave you coupons" we dont want your coupons. We want better service and for you to make it right. All of your employees working today are extremely rude with the matter, and you sat there quietly letting the girl next to you talk to you. I'm now thinking the person claim to be the store manager is not even the manager. read more

Jersey Mike's Subs - Fast Food Near Me - Tukwila, Washington

I was there a couple of weeks ago it was okay I got a club sandwich with bacon Regular size I just have to service was not that great but you know I I really like the sandwiches I kind of wish they were less expensive but other than that it's not a bad thing They had an employee that was not very friendly so I would watch They had an employee that was not very friendly so I would watch that that was They had an employee that was not very friendly so I would watch that that They had an employee that was not very friendly so I would watch that that was They had an employee that was not very friendly so I would watch that that They had an employee that was not very friendly so I would watch that that was this is by trader joe's in burien Sorry about the mess you know these things copy the hell out of it I don't know why it does that Sorry about the mess you know these things copy the hell out of it I don't know why it does Sorry about the mess you know these things copy the hell out of it I don't know why it does that. They really jacked up the ambiance taking the TV away I don't know why they did that that was the greatest thing on earth to have a TV near especially with football on during football season what do you know it's not hard huh. read more

My sandwich order from this location was much less than satisfying. I love a good sandwich, and I really love a great SIMPLE BLT (bacon, lettuce, tomato). When placing my online order, I selected mustard as well, as the only additional add-on. When I got to the restaurant in less than 10 mins from placing, my order was ready and sitting on the counter. Sweet. There were about 5 people in the lobby, and the front door said "Max 5 guests at a time" due to covid. I grabbed my sandwich and left without anyone looking. When I opened my sandwich, I notice how messy it was and how much lettuce fell out onto my lap and how much sauce was all over my fingers Just from opening. When I went to pull it apart (cut in halves), it wouldn't pull because it wasn't cut properly. It was cut halfway through only. I took a bite, there were MOUNDS of Mayo and mustard pouring into my mouth. Sick! I had to take another napkin and Pat my sandwich half down. I proceeded to eat the rest of the half and it was soooo drenched in mustard it was overpowering and not appetizing at all. It was inedible. I couldn't touch the other half. Very disappointing the sloppiness and quality of my very simple BLT. If you squeeze a condiment and tons come out, please use a knife to spread and remove the excess. I promise you can make a good very tasty BLT that is not this messy! read more

Jersey Mike's Subs - So messy - Fast Food Near Me - Tukwila, Washington

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My go to location! This location makes some spectacular sandwiches. I even tried some of the staff's favorites. I have yet to have to wait or fight for a sandwich. I am greeted, taken care of, and don't feel rushed out of the store they keep very clean. Their store always seems a bit dark but that could be my eyes so I won't dock them for it. As long as they continue to rock my sandwiches and treat me like an amazing customer, I will continue to go back. If I need a sandwich, Burien is good but in the north end, THIS is the best spot. read more

This is has got to be the worst location I've been to ever. The workers are not honest. They tried to charge the lady In front of me for chipotle mayo but I added it to mine and they didn't charge me. Every single time I go in here and want to use my point which I have a couple hundred it's always sorry our system is down today they said I can't redeem them because the system is down but my points today will still show up...... ummm okay that doesn't make sense but whatever What's the point of having a point system no one can use. They definitely need to do better at this location. read more

Choose another location. Big fan love Jersey Mike's an upgrade from Subway or Jimmy John's but this location seems to suffer, from the horrendous parking to the only bad uneatable sub from J.M. ever last Thursday, October 15. Split a giant #5 with the wife seems I ordered a # 5.1 Grande Pan Duro Sin Queso "giant # cinco hard bread no cheese". How the staff didn't notice this or more likely, didn't care escapes logic and me. Ordered take out upon arriving home unwrapped a sandwich the bottom soaked in oil and vinegar turned to mush no cheese, which I didn't request and a top that fractured like the Earth's crust and dulled my knife trying to cut. An upright band saw would have been required to correctly slice this bread approaching diamond hardness. Excellent tooth replacing dental insurance to eat or frappe in blender drink thru straw. Frappe-ed into to trash can, if thats a word. read more

Jersey Mike's Subs - Faulting in crust like an earth quake - Fast Food Near Me - Tukwila, Washington

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The girls here are fabulous !! Love coming here! They do get super busy but they make such a great team they pop them sandwiches so fast! Thank you ladies ! read more

If I could give a negative review I would. This is the worst manager jersey mikes I have ever seen in my life. Constant wait lines over 30 minutes. Employees are rude and slow. They always have 3 or 4 employees sitting in back watching tiktok read more

The most unfriendly, incompetent staff, and only two of them behind the counter at prime lunch time. I swear they were both stoned out of their minds. Soggy, yellow/brown lettuce that the employee literally scraped from the bottom and the sides of the stainless steel container. The cheese and the turkey was sliced so thin it was see through and the employee only covered half of my sandwich with the turkey. I had to ask her to put meat on the rest of it. The rosemary parm bread was the smallest width wise I have ever seen at a Jersey Mikes or any sandwich shop for that matter. The cheese draped over the sides, the bread was so narrow, not to mention how stingy they were with the toppings. This location must be pinching pennies between the thin slices & small bread. Can't even bust out some fresh lettuce & lack of well trained staff. Just close this dirty location all together. And empty the overflowing trash can and wipe the tables down every so often! Jersey Mikes is my go to no matter where I'm traveling to, but I will not ever be back to this specific one. read more

The staff was so nice - literally everyone. The two women making our sandwich and the one guy emptying trash. All friendly and courteous! It was a welcome change from the normal Seattle experience. Also of course the sandwich was good! read more

I am happy to report that I recently returned to this Jersey Mike's location. No mobile order this time but the staff was friendly and fast. Our sandwiches turned out perfectly -- they even accommodated a special order for my son, who only likes sandwiches with salami and cheese. After my bad review, the owner personally contacted me and assured me I would have a better experience. She was right. read more

Best sandwich ever and I had not eaten an edible before having it!!! lol (the big kahuna)... read more

I'm taking a star away at this location for a couple of reasons. The first was the service. I was the only one ordering in-person. However, I had to wait while several sandwiches were made ahead of mine. Presumably these were for delivery or take out orders, but c'mon! I'm standing right here in front of you! The real clincher here was that when I finally bit into my sandwich I was greeted with a crunch and a handful of crumbs. Absolutely day-old bread. It's a real bummer that to save a few pennies (literally- that's all) they choose not to just use fresh rolls daily. Won't be back to this location. read more

Supposed to open at 10 at least this time the door is unlocked but the person inside is explaining that they are running late and will probably be ready at 10:30. Guess I'll head somewhere else... read more

Not sure how anyone could give them less than 5 stars. I order here at least twice a month via Uber eats and the food is always amazing. I usually get their chipotle cheesesteak or the club. Both are amazing, no complaints!! read more

Jersey Mike's Subs - #43 Chipotle Cheese Steak - Fast Food Near Me - Tukwila, Washington

I dont know if this is the same staff from the not so great reviews... but these guys are FAB. Happy smiling faces, and it was genuine, i work retail I know fake happy and genuine happy. I didn't catch any names, but everyone who was working today was a joy! The gal who took my order and the gentleman who made my (super delicious) made my day just that much better. This location was clean and they worked fast, I've visited the burien location and it was disgustingly dirty. It was a nice change of pace coming to the tukwila one!! I hope the staff remains happy, and corporate really takes care of them, it's always been hard to find great staff, but harder these days, don't lose these gems! read more

The Tukwila Washington Jersey Mike's just ripped me off! I ordered and paid for a regular size sub (using the app), but I received a mini. I didn't realize it until I got all the way home and took it out of the bag. I also ordered & paid for extra cheese & extra bacon on my sub & I received neither. To make matters worse, the app said my order would be ready at 12:08 pm. So I arrived at 12:08 pm, clicked 'I'm Here' for curbside pickup, and waited, and waited... at 12:16 pm I called the location. They hadn't even started my order! So why did the app tell me to come at 12:08? A few minutes later, an employee came out (with his mask off his nose - where it stayed the entire time I was there) to tell me they were out of roast beef (waiting on the next one), so I'd have to order something else. I had no 'backup' order ready, so I went to park so I could go inside & make another choice. As I came inside, the same employee who came out to my car said he was wrong and they DID have roast beef and could make my sandwich in a couple of minutes (still with his mask off his nose). I finally received my mini (not regular, which is what I'd ordered) at 12:28 pm. An entirely disappointing experience. I doubt I'll ever be back. read more

I live between this location and the burien location which is actually a little closer to me. This location is by far superior. Food is of course great at both but it's the crew here that really stands out. Whoever the two crew members that worked today around 2:00pm 2/19 were killin it. I consider myself to be an annoying ordered (ordering sauces on the side) and they gave me no trouble at all. They went above and beyond. You can tell they enjoy their jobs and have a positive work environment. This location always greets me when I arrive and I leave happy and smiling. Keep it up!! read more

I've been to this location a few times and ever since the beginning of the pandemic they have not been consistent with their mask protocols. In particular there is always one man that is wearing his mask improperly. I normally don't say anything because he at least has his mouth covered but today when I went into buy a sandwich, his mask was completely off while he was preparing a different customers order. After he finished that I thought maybe he would put his mask back on but he tried to make my order while his mask was still off and when I asked him to please put his mask on properly while he made my food, he rolled his eyes and had a rude tone. Needless to say, I won't be coming back to this particular jersey mikes because I think there needs to be consistency especially when it comes to health protocols. read more

First, let me say that I love Jersey Mike's sandwiches...this is what disappoints me in having to leave a terrible review. This Tukwila store was so extraordinarily rude, and unaware of the people whom made the effort to come into the store was appalling. Waited for over 30 mins and when I finally got to the point where I was to order, the Staff behaved as if I wasn't there. I was not only disappointed as I was really hungry but I was offended and not one of the staff even addressed me. I walked out after over 30 minutes of time wasted and at least 8 minutes of being at the front of the line and COMPLETELY IGNORED. Take away....don't bother with this Jersey Mike's unless you want to waste your time. read more

Went in today and nobody was visible anywhere there, and the front of the restaurant was abandoned. We stood in there for awhile and nobody showed up to meet or greet us from the staff, and the entire business appeared deserted. It smelled absolutely horrible in there. Wasn't realky visually appealing either. Didn't seem clean at all. No excuse at 20 minutes after opening and no customers were there yet. I typically really enjoy Jersey Mikes for their unique style subs but we could not bare to stay in such a disaster at this branch. Look for another Jersey Mike's Branch. This one was terrible. If you work for Jersey Mike's Company or own this business, you both need to get your act together and fix the poor level of quality we experienced here. This place hurts the Jersey Mike's brand. read more

Great fresh sandwiches fast delivery nice change from Jimmy John's. I will be a regular customer

Terrible. 4 people standing around, one person who doesn't know what they are doing trying their hardest but being incapable of managing a single order. Better places to eat locally. read more

Tried this location many times. Each time it has gotten worse. Customer service is terrible. They are slow at making sandwiches as well. Examples include telling the sandwich maker "no mayo" and yet when I get my sub to go back home and eat it, mayo on the gal damn thing. Another example, I asked for extra meat, got back to house and it almost looked like less meat than normal. Like wtf happened here? Another example, "mikes way sir?", "yes please".. then after sandwich made and in the wrapping stage, "sorry we are out of onions". I would have cancelled my order if I was aware before the wrap up! Wont be back. Also lots of shady looking people inside or outside this location. Good luck owner, your business will probably fail. read more

DAT FREE HOOKUP (SERVICE) - 5/5 SANDWICH - 3/5 I got a free regular sub voucher from my woe (you kno how dat ish go) prolly cus ima local celebrity in these streets and their trying to get their name out namsayin. Anyways, the sandwich was pretty good! It didn't blow my mind like a Calozzis cheesesteak but for a sandwich chain I'd recommend it over Subway for sure. I got a hot sub and the bread could've been more toasty and the cheese was only half melted, so I'd suggest leaving it in that oven a bit longer Fam. Shoutout Mike, shoutout to my connect thanks bruh. read more

Jersey Mike's Subs - 8.75$ for a regular Sub. Got that Big Kahuna minus the peppers - Fast Food Near Me - Tukwila, Washington

The lady behind the counter was super nice and helped me with my order. Suggested a modification to make the sandwich better and was very polite. read more

Jersey Mike's Subs - Outside - Fast Food Near Me - Tukwila, Washington

Made an online order. Took 40 minutes. Dozen or so people came in after I made my order and had theirs made first. If you're going at any sort of peak time (lunch, dinner), you're probably better off standing in line. Food was also made incorrectly. Lettuce was very very old. No issues with the store in Kent a couple miles away. Just go there. No plans on coming back to this store. read more

I ordered for pickup and they got my order wrong. I assumed I would be safe because the receipt had the correct order on it. I was unable to eat the sandwich because of allergies. I will not be going back. read more

Ordered a buffalo chicken wrap on flour. Got a bacon ranch wrap on spinach after waiting about 15 minutes.

Friendly staff. Great subs. 10/10 would eat here again. Wish they had this chain in Canada.