Aloha -- Captain 619 here. Stopped at Jersey Mike's in Lahaina with the Queen and we split the Giant Chicken Kahuna. Took a couple tries -- they messed it up twice but props to the crew for sticking with it and finally getting it right. When it was dialed in, solid sandwich: juicy chicken, melty cheese, good heat -- the kinda grind that hits after a long sesh. Staff showed aloha by correcting the order and making it right. Supporting Lahaina. #LahainaStrong -- support the ʻohana. Mahalo -- Captain 619. read more

This was our first experience and to say we were disappointed would be an understatement. The young man slicing the meat seemed pleasant. I truthfully expected him to make our sandwiches and not just to slice the meat but that wasn't the case. My mistake that I was looking at what condiments were available and did not watch to see that he barely put any turkey on our sandwiches. The area they have to make the sandwiches is too small and the two girls seemed to be tripping over each other. It was difficult to know just whose sandwich they were making as the guy behind us also ordered turkey something. The girl who ended up making the sandwiches seemed bothered that I asked for the basic condiments and seemed to have a problem helping us at all. The sandwiches were not at all what we were expecting or hoping for and Jersey Mike's totally missed the mark. I don't know what others expect but this sandwich was not at all good. Super disappointed. read more

I ordered the Chicken Philly sub with mushrooms, which is my go to. The regular sub was much larger than what I receive at the Charleston locations. Quick, inexpensive and ideal for a good snack before I head home. read more

This has been one of the worst fast food experiences I've ever had. The customer service was terrible. Employees rolling their eyes at customers. They spoke with no enthusiasm and just weren't nice at all. This was terrible and I will never go back here again. read more

The last three times I ordered a sandwich they got the bread wrong and the sandwich was not good They were all Phone orders. I guess you need to be there to watch them to make sure they do it right. . I don't know what's going on there, but they're blowing it. I can see by the results and reviews and talking with other people that they need to get their act together before they go out of business. they need to hire people that know what they're doing! read more

OMG - almost walked out as they were making my sandwich. Flies ALL OVER the cheese slicer and toppings. Oh my gosh. I felt sick!!! I'm the dumb one for continuing to pay. This place needs to me shut down ASAP! Get Gordon Ramsay up in here to shut it down!!! read more

Like a sloppy, expensive subway with fewer options. Fewer breads, fewer toppings, can't toast your sub. They didn't have spinach. I should have read reviews before ordering. Not going to come back. The staff was friendly but the quality was just sad. One guy and one woman seemed to be doing all of the sandwich building/ packing yet there were at least 6 people up front. The two that were building sandwiches were busting ass. Everyone else seemed uncoordinated and fumbling. I couldn't tell for sure but it seemed like two or three people were operating the cash register. There wasnt enough space for everyone to stand behind the counter. Meanwhile there were about 4 people doing I don't even know what while the sandwich builders raced for their life. Veggies left all over the counter. Just a disaster. My giant sub (a foot long) was 25$. The sandwich was mediocre. Mayonnaise got all over the side of the sub and it was a pain to eat without getting it all over me. The location was fine. read more

Jersey Mike's Subs - Foot long sub for 25$. - Fast Food Near Me - Lahaina, Hawaii

First off. The tall skinny asian lady was illiterate and had no idea how to make a basic #26 Chicken Bacon Ranch sandwich. There was no ranch added, bacon was over cooked and when i specified that i wanted it the "Mikes Way", it should include onions, lettuce, tomatoes, and spices. i asked for no tomatoes and that's it. simple right? No common sense from any single lady behind the counter. they were charging me 4$ for avacado that i never ordered to begin with. when they so called "finished" making my sandwich, there was no onions, mikes vinegar and oil, over did the lettuce to hide how the sandwich actually looked. i opened up the paper they wrapped and immediately asked them politely to add the onions, spices, and both vinegar and oil. lol. it's like they just put a tiny bit of chicken and a shit ton of lettuce, slapped it together and called it a day. negative attitudes across the board, no idea how to make sandwiches. i finished my sandwich that was finally made correctly and needed to use the restroom. i again, asked politely for the bathroom code to the door, and a lady said "oh sorry sir we're not using the bathroom because it's too old. she pointed toward the mall side for the nearest bathroom. this place is trash, please choose another sandwich shop to eat otherwise most people will feel the same way i did. iit's Hawai'i for crying out loud, cmon man. so bad i had to do this review while inside the establishment. Poor read more

As you can see by my past reviews, this location of Jersey Mike's had been struggling to live up to expectations. I'm pleased to say that under Joshua's leadership he has completely turned the restaurant around. The sandwiches are as good as always, and there has been huge improvement in order accuracy and meeting the timeline promised in the online ordering app. Great job and we look forward to having many more delicious sandwiches here! read more

*NOT TOURIST FRIENDLY * I recently had a very disappointing experience at Jersey Mikes in Lahaina. First off, the location is anything but tourist-friendly. Save your money and go to Safeway deli.. But the real issue is the customer service--or lack thereof. The staff were incredibly rude and dismissive. They made me feel like I was an inconvenience rather than a valued customer. My order was taken without a single smile or friendly word, and when I had a question about the menu, I was met with impatience and eye rolls. The wait time was excessive despite the shop not being busy, working on on-line orders, and when my sandwich finally arrived, it was wrong. When I pointed out the mistake, I was met with more attitude and no apology. The correction was made begrudgingly, and the sandwich I ended up with was mediocre at best. Overall, the poor customer service and unwelcoming atmosphere makes Jersey Mike's a place I won't be returning to. There are plenty of other spots in town that treat their customers and tourists with respect and appreciation--this is not one of them. June 25, 2024 11:30am read more

Jersey Mike's Subs - Wilted lettuce - Fast Food Near Me - Lahaina, Hawaii

We went to get lunch twice while we were on vacation and everyone was so friendly. The sandwiches were awesome and we really liked Lola he took great care of us! read more

Avoid this Jersey Mike's in Lahaina Maui (Jersey Mike's Store #44009). I hope the Franchisee and the Franchisor have a heart-to-heart about hiring staff that understand the meaning of customer service. My family was visiting family that live in Maui, and my brother and I decided to pick up some sandwiches to take to the beach. When we entered the store just before 11 am on 6/25/2024, the only people inside were two employees behind the counter. We've been going to Jersey Mike's for years in Southern California and have always found the staff to be respectful and almost always greet you with a welcome upon entering the store. Not only did we get zero greetings, but both staff members carried on a conversation for several minutes and acted as if no one was there despite them seeing us enter the door. My brother and I stood there patiently while they finished their conversation until 'Anthony' (the name he gave me) came to take our order. My brother greeted him with a friendly hello, and he stood there blank-faced, no friendly greeting, and then said, 'Go ahead'. I became instantly agitated and asked him if he had a problem with us being there and that I had never encountered someone so blatantly disrespectful. I asked to speak with the manager, and he said, "I am the manager." I explained that he was in the wrong business as customer service is imperative in dealing with the public, especially in the restaurant business. I also felt it was completely disrespectful not only to the owner of this establishment but also to the many employees of Jersey Mike's who value their jobs and provide great customer service. Needless to say, we did not order a single thing and instead took our business elsewhere. This was not the end of it. Several minutes later, as I was outside the Starbucks waiting for my family to get their coffee, I see 'Anthony' and his female co-worker walking towards me. Anthony gets in my face and starts asking if I took a picture of him from my phone. I said I have no idea what you are talking about as I did not take any picture. I just found this shocking, the only two employees at the store are now outside and the manager is preparing to start throwing blows. I told Anthony, we are on vacation, this is our last day, we came to get sandwiches for the beach and you chased us away. My brother told him he lives there and felt threatened and took his picture because he really felt the owner of this store needs to know he has a violent person working for him. I understand there are people who do not like tourists but the vast percentage of income for Hawaii comes from tourism. Without the tourists many if not most people on the island would be jobless, especially the locals. I don't expect everyone on the island to have the 'Aloha' spirit but I certainly expect those who choose to be in the customer service business too. Mahalo. read more

Jersey Mike's Subs - Fast Food Near Me - Lahaina, Hawaii

Very good food!!! Friendly service, and nice and clean too. The only bad thing is the place is not open late, so we can only go when we can get there in time. read more

Jersey Mike's Subs - Looking out at the rainbow while I wait for our to go order. - Fast Food Near Me - Lahaina, Hawaii

Starved after a day of snorkeling on Lanai and a gnarly boat ride back, we frantically searched around for food. Friday night after 6:30pm pretty much ensures significant wait times at any worthwhile sit-down restaurant. We had planned on stopping by the local food trucks in this parking lot to check them out but all three (one of the four was closed) ended up being, for the lack of a better expression, not what we wanted. We wandered over into the Jersey Mike's and ordered a Mike's Famous Philly, Big Kahuna Chicken, and a Club Sun. Service was great, efficient, and friendly. The restaurant was clean and a nice environment. The hot sandwiches were super yummy and the Club Sub was pretty good. This was our first Jersey Mike's experience and we would definitely come here again. read more

Food and service were great!! The other reviews about them not being nice to non locals started to deter me to come here but I'm super glad we came anyways and got some food. Not sure what the others dealt with but it was a good experience for us, come down to this great jersey mikes if you were craving it like us!! read more

I can always count on Jersey Mikes to deliver fresh and tasty subs!! Had the Jersey Shore sandwich with the works, mikes way plus Mayo and hot pepper relish. OMG! It hit the spot. Nice servers and in and out in a huff. It was not peak time but at 330 pm. Definitely higher than I would pay in New Jersey but really worth it. read more

Jersey Mike's Subs - Mini #2 ham and provolone - Fast Food Near Me - Lahaina, Hawaii

I was a little disappointed with the sandwiches I bought from this location. 2 different visits. I ordered 2 different sandwiches at both visits. One was made perfectly both visits, the other not so much. First visit, they forgot the mayonnaise in one of the sandwiches, 2nd visit got the mayonnaise, but forgot the veggies. Kinda makes me wonder how many sandwiches they've made that wasn't the right order. read more

Long awaited - worth the wait! We are glad to have another sandwich restaurant option and excited to see a new tenant in the cannery mall. Met one of the owners who was greeting everyone in the long line and helping to guide those in line with taking pre-orders or answering questions about the menu. The associates were working very hard behind the counter, ensuring that the sandwiches were made perfectly to order. I was glad to see that there was a mini sandwich option for all the sandwiches. They opened up mid March and have had a great response since opening. It is sure to be a regular lunch stop for us from now on. read more

Jersey Mike's Subs - Fast Food Near Me - Lahaina, Hawaii

I decided to give Jerseys another chance after a disappointing visit a few days ago and I am so glad I did! My sandwich was perfect! Jersey Mikes has always been my favorite besides a hiccup here and there. Service is always very pleasant and the store is kept in very clean order. Thanks guys for stepping it up! read more

They use the same slicer to cut the meats, cheeses and certain veggies... learned the hard way when I got my veggie sandwich and it not only tasted "meaty"... but had slices of meat attached to cheese!!! This not only is totally a health hazard contamination nightmare waiting to happen, but some people have food restrictions, are vegan/ vegetarian and may have religious beliefs with cross contamination of meats/ cheeses and veggies!!! I highly doubt that they are supposed to use the same slicer for ALL items... will probably be voicing a complaint to corporate offices!! Just wanted to make sure to let others know who may have food restrictions/ choices regarding this!! Sub was Just gross!!! read more

I came in today because the family and I were craving Jersey Mikes, we're from LA. I saw the team working hard, communicating and training. Our order was accurate and absolutely delicious. Great visit, Thanks all!! read more

Make sure you have an hour at peak times! Otherwise it's the same great Jersey Mike's. From Yelp reviews, your still going to wait an hour even with on-line ordering? read more

Lunch time! 12 people in line 2 working to make sandwiches. Add to that, the Music too loud WHY?!?! read more

I eat at Jersey Mike's all the time when I'm at home. It's my favorite sub shop. So, while in Maui, headed to the beach, we ordered ahead of time to pick up subs for the family. Big mistake. Ordered at 11:30am. Order was supposed to be ready at 11:40am. It's not past 12:20pm, my family has been sitting in the car waiting for the past 40 minutes. I'm sitting in the restaurant still waiting for my order. Meanwhile everyone who came in after me and ordered has received their sandwiches. Not a good experience at this Jersey Mike's. Definitely wish I had ordered somewhere else. read more

For me being such a jersey mikes person, I should've realized 2.5 stars and lower is accurate for this store, not apologetic whatsoever when they make something wrong and also very rude employee. Don't recommend coming here. read more

Thank goodness there's a Jersey Mike's on this side now a big Thank You to Jeremy he always recognizes my boyfriend now and it makes his day!!! That's why we come back we Love the Happiness and good attitude! keep up the great job and positive vibes! read more

Jersey Mike's Subs - Fast Food Near Me - Lahaina, Hawaii

Found plastic in my sandwich today. They don't answer their phones to rectify the situation. Beware!

Great sandwiches with Boar's Head sliced to order meats. It is all about the Mike's sauce. People who work here are lovely! Great service and delicious sandwich. Mahalo! read more

I went in and placed an order at the Lahaina location. 45 minutes before closing they only had white bread. The person making my order didn't seem to know what he was doing. While he gathered the ingredients he kept touching his face with his food prep glove. I mentioned this to him and asked him to change his gloves. Then he turned and spit into the trash can. At that point I didn't feel like I could trust him to make my food and I walked out. I was the only customer and there were several workers. The gentleman who appeared to be the manager was offering coffee to the workers including the one that was supposed to be making my order. I'm so disappointed because I always liked Jersey Mikes before today. read more

Staff glum and unfriendly ! Over charged! Got a mini and a reg - same Price???? Asked for extra wrapping bec we're traveling and was told only do bags?? Perk up ! smile! say hello! Jeez read more

As a long time Jersey Mike's fan, I was disturbed by the improper food handling at this store. One of the three gloved employees had a sneezing fit near the dressing bar and appropriately ran into the back room. She came back out blowing and wiping her nose into a napkin. She threw away the napkin and began handling loaves of bread off the rack. I watched in horror hoping my order wouldn't include one of those loaves. She came over the order section and asked me what I would like. Seeing that she never changed her gloves, I decided to pass on ordering anything today and politely excused myself from the line. On the way out, I pulled another employee aside and expressed my disappointment. All she said was Ok. She may have been a junior employee and inexperienced in customer relations by the way she just stood there with a "deer in the headlights" look. What pisses me off is that I had to go to Subway for my sandwich! I'll never forgive you for that Jersey Mikes! read more

was starving so i thought what the hell. workers were young, slow and clueless. i generally dont go to jersey mikes at my hometown but i figured at least its not so small overpriced food thats local. i got a turkey provolone. it was tasty and filling. a little dry. $14 a bit high in price but its inflation everywhere. place was busy. read more

Sandwiches were so tasty like the Mike's I used to go in Clayton New Jersey over 30 years ago or not. This is the closest I've come to it and it was delicious. Thank you. read more

Lilly was super awesome and accommodating Our sandwiches were ready super quick and onolicious!! Love the options and flavors, stoked to welcome them to the west side community! #COVIDSafe read more

Jersey Mike's in Lahaina- Poor customer service from the caucasian male employee, my sandwich was made incorrectly twice, and when I took it back the second time to let them know it was still wrong the boy asked why I took it the second time, "I took it because it was handed to me", the boy was argumentative. when all I was trying to do is get the sandwich that I ordered. Not really to much to ask. read more

We waited till the hype died down to try their sandwiches...SO DISAPPOINTED! First, they don't acknowledge you AT ALL. Second the person that took our order wrote it down on a pad then proceeded to complete OTHER ORDERS not saying anything to us. Third, there was 3 of them behind the counter and not ONE OF THEM SAID ANYTHING as to how long our order was going to take. They help another young man in line and OFF THE GET GO, they start working on his sandwich order 1st...WTH? My brother inquires with the young girl behind the counter and she just blurts "its because you #13 has more meat"...Its a REGULAR and dude had a GIANT. I beg to differ with you!!! Not a good experience and such RUDE employees. Not one sorry or anything. MY1ST AND LAST VISIT to this RUDE STORE!!! And their sandwiches are nothing to write home about! SAD!!! read more

All due respect to Jersey Mike, but this review is for Brayson specifically. In a very crowded and busy time in Maui, and getting very close to closing tonight, Brayson was kind to every customer in line, took the time to greet them, managed through his responsibilities and sandwich building with ease, and still remembered my wife's order from over a week ago. (Even though she wasn't with me.) His demeanor and effort would make any of the 5 star restaurants on the island proud, and I just wanted to say thank you and very well done. read more

They're super busy which is a good problem to have as a business owner, but with 3 sandwich makers and a grill person my online order was still not ready for more than 20 min past my pickup time. That's the whole point of ordering ahead. Their line is out the door, they clearly need additional team members on shift to expedite. Otherwise, food was fine, standard recipe, when we finally got it. The franchise should consider investing in self ordering kiosks to streamline operations. read more

We've always enjoyed JM's subs, but never impressed with their service. We continue to support it because we figured this business, along with many other local businesses, is suffering from labor shortages, etc. The call-in orders have been the worst. If the website says a 15-minute wait, it takes at least 30 minutes to get your food. As result we've adapted to placing our order 45 minutes ahead of time, even if the website indicates only a 15-minute wait. What really is inexcusable is their poor employee behavior. Today, we placed our call-in order 45 minutes ahead of arrival when the website indicated only a 15-minute wait. When we arrived our food STILL was not ready. When my wife mentioned when our order was placed, the bearded guy behind the counter rudely snapped at her and said she didn't have to remind him when the order was placed. Really, this is your best way to handle your shortcoming?! This is just outright stupid behavior. It's bad enough that your service has failed repeatedly, but to be rude to your customers, that's really rich. Lesson learned! read more

We were on vacation and looking for someplace to grab a quick bite and watch the sunset. We made sure to leave enough time since I looked up and saw they closed at 6. We entered the shopping center at 540 and they were already closed. There were 2 employees in there having a conversation and just looked at us. I would understand if they have to close early due to running out of product or being unable to serve for some reason but one of the employees just looked me and went back to taking. Pretty upsetting read more