On a previous visit a couple of years ago it was horrible. The service was bad, the sandwich very disappointing very little meat. Well I decided to give it a try again today. And I was pleasantly surprised! The staff were friendly the food was fresh and hot. I ordered the Big Kahuna it was excellent! I understand that they are under New Management or owner as of about a year ago. I will be back! read more

Jersey Mike's Subs - #56 Big Kahuna Cheese Steak - Fast Food Near Me - Jackson, Tennessee

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Walked in today. Three employees standing behind the counter. No one spoke. They had a bad vibe and acted as if they were mad anyone was even in there bothering them. Place was empty. Terrible vibe. Walked out Wont be back read more

They don't answer the phone when things are wrong so you get zero resolution. Not good enough to bother with and honestly only was going to order from them because Wells Fargo offered 15% cash back. Not because they are good read more

Jersey Mike's Subs - The hardest meat ever like it was in a food dehydrator - Fast Food Near Me - Jackson, Tennessee

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First time eating here and almost didn't because of bad reviews. But we were greeted immediately and everyone was very friendly. Restaurant was clean and we both enjoyed our sandwiches. Will be back. read more

A little pricey, only reason I'm not giving it 5 stars. Place is less than a month old, or so and very clean. Staff is very friendly, and it wasn't busy when we decided to try it. Food is prepared hot, and made to order. Signed up for rewards card, I also downloaded their Ap. I got our order brought out, both wrong, but stuff happens. I will review my food, on the 2nd attempt. WoW, they do NOT skimp on Meats, Subs are on Fire! read more

The sandwich I purchased here on last Friday at the very bare minimum of veggies on it. My wife and I we were very disappointed. I had just purchased the same sandwich 2 days before and it was such an excellent sandwich I shared it with my wife and my wife and I drove back out of you with $5 in the tip phone just in front of that sandwich was so good. There needs to be a consistency when it comes to and they don't need to be the bare minimum. We were highly disappointed and we're going to give security to make another chance. So get it together so the one day you'll have a line coming out of that door. Thank you read more

So I have to give Jersey Mikes several pats on the back... traveling through Jackson headed to Nashville. Our family of 6 stopped in for lunch. We have never been to a jersey mikes before. Service was excellent. Greeted with a smile and a bit of humor. The manager brought our food to the table and helped make sure we had everything we needed. Food was good. I don't eat bread much and I decided to splurge and get a sub with white bread. Number 8. It was great. Instant carb coma! So the excellent service continues! We left and didn't think anything about it. But my wife had left her purse there. They made sure it was locked in the managers office until I could return from Nashville and get it for her. read more

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Food is decent. My hubbie loves the chicken Philly. Not sure what's going on. Walked in and there were no customers but the place was nasty, food all over the place and all 3 employees were just sitting down. I get they deserve a break, but surely not all 3 at once and surely they could clean the counters and the floor up a little. Also had glass on deli case covered, when it was mentioned they just kind of ignored the question. read more

We got there at 10:25 on Monday, 8 Jan, (the hours on the door and website said they opened at 10) and the door was locked. Chairs were stacked on their tables, the station was empty, and a lone fluorescent light was on at the very back. Nobody answered the phone when we called. By 10:40, we left. This was the first time we tried this place and we assumed it must've been closed down by corporate. read more

Stopped in on our road trip and I'm so bummed. Not sure if they bombed the place or what but I've never seen so many cockroaches in a place. EVERYWHERE! Most dead but some still crawling. I told cashier and she swept a few... into the kitchen! Our sandwiches were great but I couldn't enjoy because I was looking at bugs everywhere. read more

We went here for lunch today. We parked London on the side and I saw one car parked behind the building. I said " I hope there's not only one person working here!" Well, yeah, because of the post Covid craziness, nobody wants to work anymore?? I don't get it! Anyway, there was one young woman working by herself and let me tell you she was doing a phenomenal job! She made the subs like a pro and they were delicious AND she was so efficiently polite! We will definitely be back! read more

I had the tuna sandwich on Rosemary bread done Mike's way. I love Jersey Mike's! I usually get the roast beef done Mike's away w/ the pepper relish & it never fails! So delicious! Highly recommend! I've yet to find a better roast beef sandwich! read more

Waited 15 minutes for curbside, they did not bring it out, went inside, employee was rude. Worst part was they were tipped $5. Corporate office was non responsive. read more

Thursday night crew more interested in getting their cigarette break then making sure customers get their orders in a timely fashion. Gal that help me could have smiled but I don't really blame her. I wouldn't be too happy if I was left to pick up the slack while my coworkers went out back and had a smoke and a laugh in the party truck. Totally unprofessional. The guy that works in the afternoon isn't much better. If you're in a hurry this isn't the place for you. read more

Did an online order. One sandwich was suppose to have lettuce and tomato added neither was done. Bread was ridiculously old and hard. They're out of several products. I think all employees need to look presentable when working for an establishment. Wearing a jacket and hood on your head with a hair bonnet is not acceptable. I understand in todays world long nails are the thing for ladies. But working in a restaurant and having clean, normal length nails are okay. When you're working with food it should not be acceptable. I always say it starts at the top and trickles down. So if management is poor you will get the same out of every employee. Every table was dirty so even if i wanted to sit down i couldn't. DO BETTER GUYS! read more

Nothing special here. Just another corporate sandwich shop. Customer service was good and friendly but I was the only customer they had to wait on. The sandwich's are nothing special, not as good as Lenny's or Jimmy Johns. However, they do offer different types of sandwich combinations that differ from most other corporate sandwich shops. I guess that's where the New Jersey flair comes into play. The relish is good similar to that of Lennys but unfortunately not very hot. The kicker is they only have a few and I mean just a few condiments and vegetables to add to your sandwich. They don't have as many choices as the other corporate sandwich places have. Just mainly lettuce, tomato, onions, mayo and relish. I guess they're trying to get you to order it the Jersey Mike's way, which includes nasty raw onions. What a arrogant position for them to have. They should have a few extra veggies on hand like spinach, cucumbers and stuff and let me make the decision on how I would like my sandwich. Maybe we need a Bubba's sandwich shop for this area instead of a Jersey Mike's. I can see it now....Bubba's Subs, Home of the fried bologna, egg, cheddar cheese, miracle whip and hot sauce sandwich! Served on Bunny white bread. read more

Jersey Mike's Subs - A Sub Above? ...Not hardly. - Fast Food Near Me - Jackson, Tennessee

Came in about an hr before close and one of the employees let's out an audible groan. I don't really expect much from a restaurant run by young adults but hell kmon be more professional. read more

Really, really SLOW service. Took 30+ minutes just to have our order taken. ALL phone in orders were worked on before us. I know there may be understaffing, but management is apparently not paying any attention. This was 1 pm on a Sunday read more

Oh my goodness this was such a delicious sub! Super fresh, flavorful, and exactly what I was craving. Thank you for this delicious meal! read more

Jersey Mike's Subs - #2 Jersey Shore's Favorite, Baked Lay's Sour Cream & Onion chips, and a Pepsi. - Fast Food Near Me - Jackson, Tennessee

Really amazing Philly cheesesteak ! The Italian on wheat is my cold sandwich go to ! Fresh sliced as you order as well !

The food is really good but the service is terrible. It took 4 ladies to make one regular and their friends come in and ignored us and 3 other guests. They were making bacon on the entire grill and "couldn't make hot subs" because they were making bacon. A gentleman came in and waited for 10 minutes while we were eating and you could here the employees talking and laughing in the back. One of the employees was using the restroom and came out and had to tell the other 3 ladies that there's a customer. She's working hard while the others aren't working at all. They ladies have no urgency to get the customers food ready. It doesn't take 4 girls to make a sandwich. As we're walking out a customer came in and the ladies saw him and walked into the back and sat down. How rude. read more

Jasmine was the only one actually working and she was on it and awesome!!! She got everything caught up and out the door in less than 10 minutes!! read more

Poor service . Only one person working when I came in. The guy who started my sandwich seemed to be trying to do everything except make my sandwich. When a customer behind me ordered bacon he told her they had none. I had ordered the club which comes with bacon but he never told me they didn't have any until I asked. No apology he just said "I guess I am making it without bacon". No offer to substitute anything for the bacon. read more

Horrible staff and treatment. Felt like we were an interruption of their day. Manager left unannounced and left one person to deal with 10 customers and didn't know how to make sandwiches. She had to take orders, payment and build sandwiches as best they can. Typical of we you find more and more of in these establishments. Will never go again read more

Food is fine but the employees are not fine at all. I've personally witnessed 5 employees standing around while I'm waiting for a sandwich and nobody is making it. Once I was there getting a sandwich and had to use the restroom, I waited for a few minutes outside the ladies room and when the door opened it was a male employee that had been using the ladies room. I'm sorry but that's not ok! They also run out of bread often.I really don't like leaving a bad review but I will not be going back. read more

This is probably my favorite sub shop in Jackson TN. They slice the meat and cheese to order. Prices are reasonable and your food is prepared quickly. The employees are friendly and helpful. read more

We ate here the first month it was open. The staff was AMAZING. Friendly and helpful from the moment we arrived. They seemed to genuinely like their jobs and each other. We loved it!! Food was sooo good. You gotta try it. read more

First time visit to the Jackson location. Was greeted with a smiling young lady that was very pleasant and friendly. The food was very good and made fresh. Probably hit before the major lunch rush but was a good experience. Good service as well. Thanks for opening in Jackson as my only other experience was in Nashville. That was also a great experience. read more

Good food, but the employee at the cash register messed up and rang us up for the wrong size sandwich. Instead of just accepting responsibility, she comes over to our table and tells us we will have to ring us up again to pay for the full amount since she messed up. So, we have to pay (literally) for her mess up. Not the best customer service you could provide, but still, the food was fine just don't expect any favors here. read more

Food was fresh, restaurant clean, employees were very nice. I didn't care for the food due to the spices used, but that's not saying anything bad about the food. I have a picky taste for everything. My wife and I brought the sandwiches home where our boys devoured them and asked when we would go back. So now we swing by Jersey Mike's for them and go by another spot for us. Prices are normal, but the amount on the gigantic is more than 1 sitting. We like that due to feeding to boys that surprising have not chewed thru the table yet. Good food, average price, above average customer service & servings. read more

Best sub place in Jackson, customer service was fabulous such a friendly place. You can take any sandwich on the menu and turn into a salad!