I went to this Jersey Mike's in Hollywood, Florida, 3267 Hollywood Blvd Store #3267 on September 12, 2026 around 2PM (no later than 2:30PM) and waited in line and ordered my one sandwich, I had a Jersey Mike's gift card with $15 on it and when I tried to use it was told that there was an error and I could not use the gift card, I even checked online beforehand in line for the gift card to make sure it had $15 and it did... so since they said I couldn't use the gift card, the cashier told me instead she would give me a coupon or a discount and then took off less than $10 off my one sub, so I told her that instead I would just keep the gift card and try to use it for another time, she then decided to take off the discount and charge me full price. So I paid full price for the sub keeping my gift card because they claimed there was an error with their system, then she handed me a bag with my sub and i said ok I'll use the gift card for another time then drove home, after about 10 minutes of driving, I decided to check my sub and noticed that it was not the sub that I ordered initially. I opened it up and noticed that it was warm Philly cheesesteak sub when I initially ordered a cold Italian sub, so I decided I would drive 10 minutes or more to go take it back. I went inside and I told the manager that I would like a refund and the correct sandwich that I ordered, the manager proceeded to tell me that I took the wrong sandwich and that it was my fault for taking the wrong sandwich and that they called the name Kevin and I took it when I wasn't supposed to, even though I was passed the sandwich by the girl who checked me out and never even heard the name 'Kevin' being called out. She handed me that sandwich herself so how was that my fault? My mother was also there with me when I ordered and she knows the woman handed the sandwich order to us and claimed it was ours when she gave it to us. But I was told by the manager that I took the wrong sandwich on my behalf that it was my fault and would not be receiving a refund. At this point I asked for the manager's name to the person who's checking me out and he tells me he will not tell me the managers name, so I turn and ask the manager for his name and he doesn't answer me two times that I asked, and he continues to ignore me when i ask him. He then tells me he's too busy making my sandwich and won't be answering me. I don't appreciate being accused of something that I did not do and on top of that not receiving a refund that I should have received. I was handed this sub and was told when I came back for the second time that I took the sandwich when I wasn't supposed to when that's not true. If you really care about your business and your establishment you can and will go back on your own cameras at the time and date I stated I was there and see that I was handed the sub and didn't take it like your employees and your MANAGER claims. Mind you after all this, I haven't even touched the sub I paid for because of how much it's bothered me and made me lose my appetite because of the lack of hospitality your staff has. THAT'S why I asked for a refund and I most definitely WON'T be suggesting your location or Jersey Mike's in general from now on because of the disrespect I endured whether your establishment cares or not. read more