I am very disappointed. I ordered my meal through the Jersey Mike's website for delivery. My order arrived timely; however, the driver delivered the wrong meal from a completely different sandwich chain. I called the store since I ordered through the Jersey Mike's website to let them know my food did not get delivered to me.I explained to the person that I did not receive my order and that there must have been a mix-up since I got food from Bread Zeppelin and not Jersey Mike's. The person I spoke with told me I needed to call Uber Eats and request a refund through them. I told her I ordered through the Jersey Mike's website, not Uber. She kept saying I needed to call Uber Eats because my receipt was through Uber Eats. I repeated that my receipt was not through a third-party delivery service; it was through Jersey Mike's. She continued to get more stern with me and insisted I needed to call Uber Eats. I finally asked to speak with the manager, and she said she was the manager and that no one else could help me. She stated that if I wanted a refund, I would need to call Uber Eats. I reiterated that I ordered through the Jersey Mike's website, and I eventually just hung up. Fortunately, I was able to contact the driver directly through the text message I received with tracking information, and she brought my order to me. I am very disappointed because I do like the food from Jersey Mike's, but the customer service needs improvement. My husband franchises Firehouse Subs, and I know she was not the only point of contact to make a complaint to. Maybe Jersey Mike's operates differently, but I was very frustrated with the lack of help and the fact that she continued to tell me to call Uber Eats. read more

Jersey Mike's Subs - My receipt from Jersey Mikes - Sandwiches Near Me - Dallas, Texas

The once great chain is buckling under the weight of shrinkflation as well as cost savings measures where oven roasted chicken isn't anymore and isn't fully cooked( not good). Even the chocolate cookies are under cooked to a point the fall apart when trying to eat. Bring back the Jersey Mikes I remember ! read more

Im a Jersey mikes connoisseur and this is the best location in Dallas. Everyone knows how to make a mean sandwich and they're friendly fast and efficient. They all needed raises! Most clean jersey mikes as well read more

The sandwiches are delicious. The service is wonderful. The is affordable. Great locations. read more

If you want something fast and delicious, come to Jersey Mike's. Their sandwiches are great, and the service and ambiance make you want to come back for more. read more

The evening team at Jersey Mike's were really busy, but the young lady on the grill was really handling her business multiple orders at a time. She is definitely an asset to this location. Thanks for the yummy sandwich! read more

Jersey Mike's Subs - Thanks for the yummy sandwich - Sandwiches Near Me - Dallas, Texas

The lunch rush today was very crowded but the employees handled it beautifully and got us in and out very quickly! Gina specifically was so helpful helping other employees to make everything run like a well oiled machine. We even didn't get a chance to use points but she made sure to take down my number to add them later on so she did not hold up the line for any reason. Very impressed with this location! Gina was so sweet and so helpful, thanks again! read more

Act right and get served right! They were super respectful and gave me all I asked for. I'd post a picture of the sandwich but it was gone within moments of purchase read more

Awful service, I did a to go order online and specifically picked no mayo and wrote special instructions for no mayo. Went back to the store because obviously they did not listen to the instructions. The manager was rude, I had the staff make another sandwich and she messed up again and still put mayo. So after the third attempt at making a simple sandwich without mayo, I finally got my food. I will never go back and Carlos the manager is awful. read more

What went wrong at Knox street location today? All 3 sandwiches ordered were terrible. The bread was not their usual. Crazy amount of mayo used, way too much lettuce. Even the meat seemed weird. None of us were able to enjoy our sandwiches. read more

The service here is SO SLOW. I came in once and I won't patronize this establishment. I called my order ahead and wasn't ready when I get there. Seriously I walk in and they go oh we are just now putting it on the grill. Then why did I call in?! To make matters worse BOTH of my subs were not made correctly. My chipotle cheese steak was made with chicken. Even though I specifically said steak. And my buffalo chicken cheese steak has no buffalo sauce and since I had to grab and run I didn't find out my order was incorrect til I was already down the highway. I won't com back to this location which makes me sad Bc it's close to home and I love jersey mikes. But you live and you learn. read more

I've been to jersey mikes all over the country traveling for work and I know for a fact this is the best store in the entire franchise simply because of the staff that goes above and beyond every visit for every customer to have a 5 star customer service experience. These folks are literally the only reason I eat jersey mikes multiple times a week and anytime I have to go to another location I am disappointed because the staff here set the bar so high. Y'all should really bonus, promote, give a raise to Jackie Alex Giovanni and Patrice on that night shift. I'm a COO of a large hospitality company and if y'all don't appreciate em and understand the impact they have on your repeat business you don't deserve to have them on your team because many of companies like mine would be more than happy to have them on our staff. Phenomenal customer service is a skill and frontline folks that behave like owners are hard to come by. Show them appreciation for their contribution to your location because they genuinely deserve it! And night shift if they don't appreciate you to start your own business because you guys have what it takes to lead and manage a successful business within each of you. read more

Sandwich was wrapped so tightly that the bread was "mashed" together.....made it almost impossible to eat the sandwich. Cashier did not offer a receipt, did not offer to bag the food, just pushed it across the counter and didn't say thank you. Too bad there isn't a -1 star review. read more

Jersey Mike's Subs - Sandwiches Near Me - Dallas, Texas

They dumped all the teas at 5:30 pm despite closing at 9pm. I paid for my beverage expecting to be able to get a refill on my tea. They told me they did this to sanitize. I'm not sure why they did this 3 and a half hours before closing. Also not sure why they can't brew more. read more

Whoever made my sandwich today- I love you. The bacon was perfect and crunchy u really sauced it up how I like it. Really good sandwich and the bread was the perfect softness. Thank you Jersey Mike. I got it on Uber eats idk if this is even the right location but I love you anyways. Very good sandwich making today. read more

Holy the workers are rude AF. When I asked if I could have rosemary bread the man said "we don't have any right now" the guy behind me ordered it and he gave it to him. I asked the girl if she could put mayo on one side of the sandwich and she was extremely rude about it. Whoever the head manager of this location is please contact me, I don't know how or why you hired these people. read more

Great location! Clean, quality sandwiches here, very accommodating front desk and line, and though it does get busy they move pretty fast

First time at this location! I walked In and was greeted right away with big smiles.. Mikayla, Samuel, terry and Gio were so nice and friendly. I felt like I was just hanging out with friends!! They all know about the menu items and were very knowledgeable on each item.. it's hard now a days to find good customer service . And JM is very lucky to have them on there team.. kudos to everyone that works there!! .. oh ya.. my Philly cheesesteak sandwich was Delicious!! read more

Sandwiches are great! And the cookies are great when they actually put effort into mixing the recipe up correctly. The customer service stinks. I've never seen an unhappier bunch work at a Jersey Mike's location. I've been to several Jersey Mikes and they are always friendly and professional, but this bunch look unhappy and miserable as if they are working the food line in prison. They only smile with each other and as soon as a customer approaches their smile turns to a frown. Good luck having them acknowledge your presence when you approach the counter. They make you wait a few good minutes. My advice order your meal online for pickup. Enjoying your food in the restaurant is not good because you'll only hear the staff complaining and shouting loudly to each other in the background and sneezing on your food with a giggle and laughter after. read more

Worst customer service ever ,i will never be back! Rude terrible attitudes even from the manager Hasty and nasty was a terrible experience I will tell everyone I know to never go here is way too many restaurants in this Shopping Center that will treat you like a human read more

Awesome food and service and quality. Nothing better than a pure Jersey Mike's subs all the way.

Let me first start out by saying the food is amazing. I am addicted to their sandwiches. The customer service at this location on the other hand is abysmal. The employees are relatively friendly but it's an absolute sh*t show every time and they clearly aren't trained on how to give quality customer service. I even filed a complaint on the website a few weeks ago and no one ever got back to me so I guess this problem starts at the top with their management. I placed an order on a Friday night to be picked up Saturday at noon. I showed up at 12:10 and told the guy I had a pick up order. They said it wasn't ready yet so as a heads up I told him I ordered it the previous night so I want to make sure they got it. I waited 15 minutes while people who came in after me that hadn't ordered ahead were long gone. Finally, the guy said they couldn't find my order even though it was finalized and still showing as paid on the app. He then asked me to get in line behind people that came in after me.. you'd think after all of that they would have made my sandwich first but nope. Was in the store for over 20 mins when I placed the pick up order so I could be in and out. Then this weekend I placed another order online. Picked it up, got home and it was wrong. I went back and after they ignored me for 5 mins while attending to people who hadn't picked up their order yet they remade it. They offered the guy in front of me a free drink for waiting so long but offered me nothing for having to drive home, all the way back to the store and home again. Very disappointing and unacceptable. I'll be driving further to another Jersey mikes location since this store has no concept of how to take care of their customers read more

Saw a cockroach on the table by the bread rack and sink. Told the guy at the cash register and he told me that they have a problem with them and that their exterminator doesn't do much when they come read more

Jersey Mike's Subs - If you look to the right of the red box of gloves you can see a small cockroach. Where there is one, there are hundreds - Sandwiches Near Me - Dallas, Texas

They always forget to add the chipotle mayo to the chipotle turkey sub. It's happened to be the past 5 times I've ordered it

Premium Philly with great bread. Customer service could not have been better. Just added this place to the weekly visit column. Job well done! read more

Did not complete order for pickup so called store. Acted like it was not their problem they messed up the order. The manager on duty said there wasn't anything he could do even after admitting that the store messed up my order read more

Quick Review: 4.5/5 Fresh Bread n Veggies Service 4, quickness -3.5/5 varies on time of the day I usually get the #7 (Turkey w/ Provo) on wheat. The pickles are addicting and I usually get a side for free. The #43 Cheesesteak isn't bad The people are really chill and for the price point it's a good deal. read more

Jersey Mike's Subs - Turkey n Provo - Sandwiches Near Me - Dallas, Texas

They have stopped washing their hands. It does not matter that you are wearing gloves. You should still wash your hands after mopping the flood before you start to cut meat. I also saw another employee leave the bathroom and come to the counter without hand washing. She did put on gloves however. This was my favorite restaurant however I am not risking getting sick eating here. read more

I loved the food here. It was my first time ordering so I didn't know anything about the menu. This lovely employee names Shelbie gladly walked me through the menu and helped me with my order. Her service was excellent. Once my sandwich came out it looked delicious and tasted delicious as well. Best experience ever. read more

First time here today- tall blonde lady was really nice, it then there was this African American lady who ruined the whole experience. She was rude, didn't smile once, and acted like she was annoyed when I didn't know what "mikes way" meant. The store is dirty, crammed and over priced. Based on this experience, I will not be back to a Jersey Mike's. read more

Today I went in to redeem my birthday coupon, and it was an okay experience. The young lady behind the counter was friendly, and smiling as she tried to understand what I was asking her. I showed her my printed out coupon, and asked about upgrading the free regular sub to the 12 inch or Giant size. She appeared to be somewhat confused at first, but an older guy also behind the counter pretty much helped her gain the confidence that they could get it done. He sliced my bread after I reminded him again I said wheat and the young lady began asking me what I wanted on it. She did a good job finishing it up and cutting it. Then another young lady came to actually ring the order into the register. We experienced a few hiccups because for one, I can't remember the phone number that's on my shore points account. After not figuring the right number out, I just said forget that part, and I pulled up my Shopping Boss app to create a gift card, for my cash back, and it seemed the gift card wasn't working. The young lady eventually figured it out after I decided to start pouring my drink from the fountain. It wasn't a bad experience, so I didn't want to leave a negative score. But I would be lying if I gave a 5* review to a less than great experience. The sandwich was good tho. Less bacon than what I normally expect from Jersey Mike's. read more

Jersey Mike's Subs - 8. Club Sub - Sandwiches Near Me - Dallas, Texas

Love this place!!! This place is amazing especiallyif you are on whole 30 great place to pick up last min W30 read more

Employee was so intoxicated off pills or something that she could barely put my sandwich together...this place seems to hire anyone. If you like jersey mikes do not go to this location because it is not representative of the franchise as a whole. read more

For a chain being one of my favorite subs says a lot about Dallas. This place or Eatzis are the only places I go for subs. They slice their meat fresh when you order and don't weigh it out! The guys there are always extremely friendly and chill. I'm a small girl but they always remember I like my sandwiches big! I get their Philly with just meat and cheese and sauce. After trying countless places around I like theirs best they make a great size Philly with enough cheese and the bread is always fresh and soft. I also get their turkey on lighter days and very good quality. To the person giving them a one star for not having a toaster or more vegetarian options.... this isn't the place for you. There are tons of restaurants catering to vegans around Dallas. Happy I can trust in this place to always give a good basic sandwich. read more

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I cannot believe the reviews I see here. I visited this shop Sunday evening (because Potbelly was closed), and was extremely disappointed. Maybe this was after a shift change because the staff was anything but friendly. Who cares, let's talk food. I ordered a veggie sandwich on wheat, no cheese (yes, I'm a vegan). The bread was very good but not toasted, nor did they ask me if I wanted it toasted. The vegetables available were scant, but they did have an interesting red pepper sauce. So I accepted the lettuce, paper thin tomatoes, red pepper sauce and mustard. Gak! An awful, very hot mess that I could not finish. I give it one star (as opposed to zero) because the bread was good, but it would have been better toasted. I won't be back. BTW. I had a friend with me, and she agreed with my impressions and opinions. read more

The sub was cold and the cheese wasn't melted evently. The crafter of this sandwich need more training. Because I have eaten at other jersey but this one is thumbs down! read more

Jersey Mike's Subs - Sub is cold and cheese is not melted evenly. Not so good jersey sub - Sandwiches Near Me - Dallas, Texas

Yes just want I wanted they show short you on the meat or anything else for that matter like that other place... and you k ow you gotta get it Mikes way or you should just go to that other place (subway)... read more

Jersey Mike's Subs - #9 - Sandwiches Near Me - Dallas, Texas

Had the Philly cheesesteaks which was really tasty--and the guys running the place act like they want the place to succeed--VERY cool; don't always see that. They explained the menu, personal faves, what they're known for, and actually checked back with me to make sure I enjoyed it. Then gave me 2 buy-1-get-1-free cards. I'll be back! read more

Fast courteous service, n large proportion size sandwiches, and very tasty as well! Highly recommended

ATTN JERSEY MIKES CORPORATE/OWNERSHIP you need to do a serious audit of this location as The reviews are SPOT-ON! Worst customer service and the girls that work here are always in a 'mood' and even one of the bigger guys made me move so he could walk by without saying excuse me...they don't even clean off the board when a new sandwich comes so you get the residue from the previous sandwich and you have to ask for them to fully wipe it down. I live a block from this location and go out of my way to give my business to the Lemmon location...yes, it's that bad! Sad because it's a great area, but your employees make or break you and this location needs an overhaul across the board! read more