This shop has been in this mall for years. It gets super busy for lunch on weekdays. Most of the people who work here usually offer at least decent service and some are friendly, especially considering that a lot of their customers are rude and the number of homeless in the area has skyrocketed. The food is usually comparable quality to other PB locations. When they are not crowded, this used to be a nice place to sit and study or talk--not sure about recently. Especially during peak hours (maybe about 11-2 on weekdays) definitely recommend trying to mobile order on the app. However, you MAY need to still either wait in line to get ur order or have to line cut to the register and either get told off or dirty looks from the ppl in line. Like many other businesses, most PB locations no longer let u pick up ur order from the mobile order shelves due to homeless people stealing them. Definitely worth a try if u need a fast and reasonably healthy lunch and are in the area or you want a cheaper and casual dinner option compared to the many upscale restaurants in the area. There is a Smash Burger and an upscale steak house right next to PB in this strip mall. read more

I pass by Potbelly daily and finally decided to stop in and give it a try. The Skinny BLTA was suggested, so I went with that. The bacon had really good flavor, and the veggies were fresh and crisp. Since I ordered the "skinny" version, it came on a thinner roll instead of the usual thick bread, which I actually preferred. That said, for a BLT, I expected a bit more bacon. Everything tasted good, but it leaned more like a veggie sandwich with a hint of bacon rather than a true BLT. Overall, it was solid, and I plan to go back and try something different next time. read more

Potbelly - Blta - only 2 bacon - Sandwiches Near Me - Dallas, Texas

See all

Sometimes you just feel like a simple sandwich and that's how I felt today. I ordered delivery from Potbelly Sand Works via Yelp. I had my order in no time; by the time I took Lucci out for a walk and came back, my order was on my door mat at my apartment. I ordered their pickle. I wanted to see if it was like a true New York culture pickle. It is fabulous if a large pickle and has that great crispy texture and just the right amount of zing to it it was sliced in quarters so it was easy to eat. I also ordered the skinny sandwich which is a small sandwich on a whole wheat roll with turkey mayo, and cheese. Absolutely delicious. read more

Potbelly - Great pickles - Sandwiches Near Me - Dallas, Texas

Love the VEGGIE MELT! It come with fresh-sliced avocado (I watched the sandwich wizard scoop it out!), swiss, cheddar, provolone and mushrooms. Definitely add extra mushrooms (only 10 cents extra!). Add-ons: mayo, heavy tomatoes, lettuce, onions, oil and spices. DELISH! I have it "scooped out" for less bread/carbs. Grab a shake and a sugar cookie if you are feeling REALLY indulgent. Service is on top of it 100% and very friendly and efficient. read more

Potbelly - Tractor refreshers - Sandwiches Near Me - Dallas, Texas

Put lettuce and tomato and cheese on turkey club like I ordered please. Really disappointed. I'm disabled and live alone and depend on take-out read more

Potbelly - Turkey club - Sandwiches Near Me - Dallas, Texas

I had an Avo Turkey wrap with turkey, lettuce, tomatoes, Swiss cheese, oil, and vinegar. The wrap was soft and delicious. My husband had the Reuben and my daughter had a turkey and Swiss sandwich. They both said the sandwiches were fresh and tasty. Three young men waited on us and were very patient while we ordered. We had not been to a Potbelly in years and it was like the first time. The restaurant was cold but it was bearable. Thanks! read more

Ordered today to be delivered for 7 people. Ordering and delivery was pretty quick, no issues. Everyone's meal was as ordered nothing messed up. My sandwich as you can tell in the pick was pretty messy. It was soaked and not only soaked through the paper it was rapped with, but also the bag. I still gave 4 stars since the sandwich was really good in spite of me having to wipe my hands with a towel so many times. It could have been just my choices on the dressing. Would have to try a second time to see if it would be like that again. read more

Potbelly - Sandwiches Near Me - Dallas, Texas

I ordered the original chicken salad sandwich on white bread with provolone cheese. They toast the bread and cheese. I just added lettuce, and it was really good. It was delicious. They had these small booths which I thought were really cute too. The service was fast and friendly. I will be back. read more

Potbelly - Chicken Salad sandwich - Sandwiches Near Me - Dallas, Texas

See all

Always good, Italian bmt is my go to order, fresh and delightful. Sometimes lunch can be busy so get there early.

its so nasty i hate it the smell ugh, the service terrible the food..eh its okay at least

Sandwiches were fresh and tasty. A bit expensive for the size. Cute decor, quiet and relaxing. They give you the key to use the bathroom which is not COVID or germ safe. They need a key code for the bathroom. read more

Potbelly - Chicken club - Sandwiches Near Me - Dallas, Texas

Got an Italian with everything....delicious! The bread is fresh and just the right amount of crusty. Loaded with meat and veggies. The peppers are spicy. I will definitely be back. read more

Potbelly - Italian Regular with everything. - Sandwiches Near Me - Dallas, Texas

Love the roast beef sandwich with the pickled peppers on it!! Bread is always fresh and they make the sandwich while you wait. Staff is usually talkative and attentive to your sandwich preferences. Love me some Potbelly! read more

From 10/23/23 to 10/27/23, poor training zero communication The 5715 lemon avenue location of potbelly has poor unprofessional working environment They're cooking frozen cookies heating up sandwiches with no AC management gets upset over things that are done incorrectly in front of the physical customers I'm going to have nothing to do with management disappointment Management repeats this that they're frustrated as their bringing someone up and then in the same breath and Bobby management is stating that he's gone from being frustrated to being mad again with the physical customer that has nothing to do with it The same goes for the employee Addy she shouts out in front of physical customers when something goes wrong This location is bringing aggressive employees to work at this location, as I was being trained on the cash register they show me a couple of things not explaining anything to me One of the employees that are transferring to the lemon location I asked for help they hit the delete button it was my fourth day and still haven't been shown everything on the cash register mustache registers I've been on have a void button, that removes transactions not a button that says delete I was shown to hit the delete button when the cash register was frozen So then I'm under the impression it's okay to hit delete to make the cash register function I get yelled at in front of customers by Addy, then I'm asked to just work on sandwiches, a manager that came from another location keeps watching me over my shoulder telling me what I'm doing wrong Manager from another location introduces their name to me states that they are a manager. Gets mad because my gloves are greasy with junk on them so I don't shake their hand The same manager from another location tells Bobby I'm disrespectful and I'm not following direction Bobby informs me through text message and it's not a good fit I'm not going to work out I've been asked for direct deposit Bobby said to use the pay card I don't know how to use a pay card I've never used a pay card, I don't believe but it's asking too much to ask for direct deposit Unprofessional management read more

Not even sure why I continue ordering from this Potbelly location. I always give them the benefit of the doubt, but almost every single time I order from Uber Eats, they completely forget items. Today I was missing mac and cheese and two whole pickles. How do you forget three whole items? Who bagged it and thought that was okay? Waste of time and I do not recommend ordering to go. read more

This place gets slower every time I go. Workers move at a snails pace so line is always long. Found hair in my food for the second time today - disgusting, never going back to this location. read more

This location was a very bad decision on my behalf. I went after the lunch time hours and wanted to give it a try. Upon entering the building one of the employees was on her personal cell phone screaming at someone over and over while we tried to place our order. During this time another employee appeared and carried on like this was business as usual. The sandwiches were made by a nice individual then the individual with the cell phone came back and added the toppings before getting back to her phone call and screaming match. The building was clean, service from everyone else was okay, the food was not so good. The bread was old on both sandwiches and were both discarded because it didn't get any better. Will try another location before recommending this business to anyone. read more

The food is freshly made and the staff is respectful. The sandwiches are packed with meat and cheese. The flavor is great. The chips are retro style and the desert option is substantial. The only big issue I had was not having internet Wi-Fi offered. I only had an iPad that day and was waiting on a repair appointment nearby. I had no internet access to watch programs on my iPad or get a good picture of my food for here. So I took out a book to read... if I didn't have that however I would've been board to pieces. They should consider the need to provide guest internet and also turn up the heat a bit more. I kept my coat on as it was extremely chilly each time people opened the door. read more

I usually get the Avo/Turkey on whole grain bread. The portions are generous and it is fabulous. Not at all cold like a deli sandwich. They have great cookies - chocolate chip, chocolate brownie, oatmeal chocolate - chip. The brownie chocolate chip cookie is my favorite. The staff throws me in a car and drives me away. I keep telling myself that I will never darken their considerable doorway again. The only workers behind the counter who don't seem confused are the line "guys." They always look at me like I'm Ms Cellophane. Several weeks ago I ordered online at ~9:45 and said that I'd pick it up by 11:00. When I arrived, my order was not on the shelf, and when I asked if it was ready, I got the blank stare look. She said she'd look for it. All the walk-ins were served immediately, while the growing number of onliners waited and waited. My husband waited at the pickup stand where we were waiting before, and I got in line; time was a factor. I got the sandwich as a walk-in, and my husband was still waiting for pickup. We we're leaving just when they called his name. SO ... We had to pay for 2 sandwiches and 2 cookies. I'm afraid to go back! When I try to cash in on my free perq, I didn't indicate that it was a perq. They didn't fix it or try to help. Food vs Staff read more

Employee of the year works here!!!! We ordered 100$ of food for hospital staff. The uber eats driver picked up one small bag, she left the majority of the order at Potbelly. When she arrived at the hospital she refused to go back and get the full order. She was unapologetic and said I would have to place the order again. Then she had the audacity to say I was costing her money! I told her she cost me 100$ and no one has their lunch. She hung up on me. I call Potbelly and spoke with Lorena, one of the managers. Told her what happened - she drove the sandwiches/food over to the hospital herself!!!!! That is the kind of person we need more of in this world! We all thank you Lorena, you are kind and a very hard worker. No respect for uber eats driver or customer service department , will never use uber anything anymore. read more

I really liked Potbelly when I first started coming here, but the staff need more training on the menu. The last 4x I've been here they have made the Veggie Melt incorrectly. Today I didn't even have the energy to return it. It's obvious that they don't know what actually goes in the sandwich because they add ingredients that aren't on the menu or that I requested. I mean, you guys made the menu, how do staff not know what goes in the sandwich? I don't feel like having to return a sandwich every time I come here. I just won't come anymore if you can't take the time to learn your own menu and listen to the customer's order. read more

Phenomenal customer service. We had made an order online but it did not go thru. This is where Lauren the manager stepped in. We checked the orders with the manager and we saw it faour end it gave us a confirmation so we didn't think about it till now. The manager was super helpful and got the team started on my order and had it ready super quickly especially considering it was a huge order to begin with. Overall they had amazing service and the food was great and super fresh. read more

Today was the last time I order lunch from Potbelly's. I placed an order at 11:30 through the app and went to pick it up at 12:00 assuming it would be at the pick up area. I found the store to be packed so I waited a few minutes. It looked like the staff was working on a large catering order. After about 3 rounds of customers went through the line, I approached two employees and they were both extremely rude and informed me that they had orders delayed as much as an hour. At this point, I went back to work hungry. I returned at 1:00 and one of the same employees that I approached earlier handed me my meal. Not an apology and not a you're welcome when I thanked her. I understand restaurants get busy sometimes but the way they handled it today was unacceptable. read more

I've given this place several chances because it's close to work but this time i have to say something. They always manage to mess up my order. It's not even like it's a difficult order either, they're just super disorganized and there is no communication between the staff . I repeated my order to three different people " Avo Turkey, add bacon" and guess who the only one that heard me was..... yes, the one that charged me for the extra bacon that was never put on, of course. And this happens every time. I'm not even exaggerating, it's every time. read more

Pretty effin good. I ordered chicken pot pie soup and a wreck sandwich with all the toppings with Swiss cheese. They were out of bread so I had to order the flatbread. My flatbread sandwich looked a mess and the flatbread looked too thick. But to my surprise I'm glad I had to default to flatbread. The bread was crisp and firm enough for a crunch but followed through with softness. With all the oils, ranch dressing, mayonnaise, and mustard, it did not soak through to make the flatbread soggy. Meat was slightly heated which made it taste like legit deli meat and the vegetables balanced it nicely with the slightly cold and fresh aspect. My food took a long time to get to me but I didn't know if it was due to Uber Eats or the restaurant. The chicken pot pie soup was ok. I got it with toppings which is almost like pie crust with chicken pot pie jus. Just soup base and pie crust. No vegetables or chicken. Flavors were there but a bit lacking in ingredients. Nonetheless I enjoyed the sandwich; however, they should put wet elements on the side especially when it's take out/delivery. read more

not very friendly they don't say thank you it was my first time here the lady asked me what i wanted to add to my sandwich and when i told her she looked at me like i was crazy when she handed me the sandwich i said thank you she didn't say have a nice day nothing just rude then my sandwich wasn't that great i would have been better off jimmy johns read more

Awful customer experience! I ordered my sandwich and then wanted to watch the condiments added. I wanted to watch because there was an angry woman with 3 foot dreadlocks at the sandwich station and I didn't want the sandwich if that hair was going to be part of it. She told me 4 times I had to move. She really wasn't doing any work anyway so I ignored her but then some mean blonde woman behind the counter literally started yelling at me! I work downtown so typically eat at this Potbelly twice a week but will never go again! Rudest employees ever! read more

If you're thinking of going to this Potbelly, please avoid this location. I've had issues before, but I always give more chances. This one takes the cake. I will never order from here again. I made an order from the app at 11:16am. It says it will be delivered by 11:38am. Great!! 12:02pm, I receive the notification that it has been delivered. No one has knocked and there is no food at my door. I call PB. Young lady says hold on let me check on your order. On hold 7 minutes. I call back. Same young lady says delivery guy said he put it in front of my door. The front desk of our apartment said we have had no delivery today. I tell the young lady that no food was delivered. She asked did I check with the front desk. I say..you just said he put it at my door. She said well it was delivered because it's not here. I said it's not here either, I'll just take a refund. She says it was delivered. I say let me speak to a manager. On hold forever again. Call back over and over and now they won't answer the phone. I have been calling for about an hour. Seriously, a business will not answer the phone and give me a refund for food that I never received. I've dealt with the unprofessionalism of the workers and management at this location before. I'm not sure why I give multiple chances. So again...as I work on getting my money back, please avoid this location and the headaches they like to give their loyal customers. After 1.5 hrs of calling and still no lunch, I finally had to just drive to the store. Manager(his first day) says he can't give a refund. He has to call the district manager to see what to do. He said the delivery driver said I didn't answer the door. I was sitting in my home office right by the front door the entire time. Again, no delivery was made to my apartment. This location is an absolute joke. read more

I was working in uptown yesterday and wanted to grab some grub for myself and my team. I went to a Smashburger since I haven't had it in forever and the employee authoritatively yells at me the moment I walk in the door that they will not serve me (even a to-go order) without a mask on. Meanwhile, he and the girl next to him have CLOTH masks (the equivalent of installing a chain link fence to stop mosquitos) that are resting over their mouth and BELOW their nose... I said good day and left. I will never eat there again. I ended up next door at Potbelly whose policy is "we prefer if you wear a mask, but since it isn't law, please observe social distancing." I observed the same practice with their employees and their cloth masks, but they were polite and didn't make a fuss about the mask whatsoever. read more

Wow. What a monumentally disappointing lunch experience this place turned out to be during my most recent trip. Ordered a chili with onions and a quartered pickle via the App. When I arrived I had to wait 20 minutes while at least 15 people in the line passed through. When I asked to cancel the order because all it would take to make was a few scoops and two cuts with a knife I was again asked my name and then the employee proceeded to make the order. She briskly and very rudely pushed the bag at me, no onions, no spoon, no crackers, no napkins, and the chili was luke warm at best. If you have a lot of time on your hands, enjoy half your order and being treated like dirt I recommend this location. There are better options for the rest of us who work downtown. read more

Can't say much about their food (generic sandwiches and mediocre salads), but they have an excellent coat check. Left a jacket here. Couldn't pick it up before they closed. Called and asked them to leave it with my name on it for me to pick up the next day. Picked it up 30 minutes before they closed the next day. That jacket was still there. I'll be. What nice, honest folk. read more

I typically would not rate a chain restaurant, but the staff at this particular location is really good. Everyone is really friendly and they go out of their way to make sure your sandwich is done right. And it's always clean. I actually find myself going in there more often than I thought I would. read more

I don't think I'm going to come to this location anymore, it seems like no matter what sandwich you order they either forget things or they just don't listen. I ordered a BLTA and I only got bacon Mayo and onions, then I ordered lunch again today and got the avo turkey and all I got was turkey and cucumber.. usually I'm not one to complain because I know it can be hard during a rush but honestly I'm tired of paying extra for avocado and not getting it. read more

I went here for lunch and it was OK. It's a nice enough place. I got a meatball sandwich. They put together the sandwich for you first - the bread, meats and cheeses, then send it through a toaster a-la Quizno's. Then, they ask you what you want on top - cold stuff - like lettuce, pickles, mayo, etc. For a meatball sandwich, it was OK. It wasn't crazy flavorful. The sauce and meatballs were... just OK. To compare it to Quizno's, which has a similar setup, every sandwich from Quizno's has like crazy-flavor to it or a really nice sauce in it. This place, well, maybe I'll give it another shot but I wasn't blown away by any means. read more

I having been grabbing lunch here for about three years. During my visits, I have always experienced great customer service. I enjoy the salads and the sandwiches. There is plenty of walk up traffic with limited parking. I usually go early to grab a parking spot. During the summer and spring, plenty of outside seating. I recommend this location for the freshness and outstanding customer service. read more

Just the worst , long time waits , ditsy employees bad time management , 0 regard for customers in front of them

Came in during rush hour, 1 p.m. The line was as expected, long! Yet, they where ready. As you stand in line an employee walks up to you and takes your order. This makes the line air faster. The only issue is, if your like me the menu is not near sight and I had no idea what I wanted. Overall, the customer service was good and the line was a little faster than I expected it to be. A lot of sitting inside and out. The bad thing is parking, yet it's uptown theirs no parking anyways. read more

See all

This place is truly hit or miss. I've either experienced great food/short wait/great customer service OR...it's the opposite. I love Potbelly's food in general, but I've had a few issues with this store. First, the parking here can be a real pain. The plaza this particular store is located in is VERY busy at lunch, so parking can be very difficult. My office orders from this store pretty frequently and twice we've had serious delays with the deliveries. I understand things can get behind, but to have to wait close to an hour past the requested delivery window (twice) is absurd. When I called to check on my food, I was on hold for 10 minutes- also ridiculous. The lady who finally answered apologized for my wait, but she couldn't give me an estimate for the actual delivery. The food is usually good, but it's mulled by the varying other issues. I definitely won't order from this particular store again. read more

It's safe to say that Potbelly has a pretty good operation, in that it doesn't matter which location you go to, the same service and menu will be given to you. This location is convenient for me as it is a short walk from the office. During lunch time the line isn't so bad, I think largely due to the other food options available in the area. I love the Mediterranean salad with EXTRA hot peppers!!! They have a variety of sandwich and salad combinations that appeals to every appetite. You can't go wrong with a last minute quick bite here. read more

Potbelly - Wall menu - Sandwiches Near Me - Dallas, Texas

See all

This is an average pot belly. Sandwiches aren't the greatest, especially anything made with turkey. They use the standard Ultra wet turkey luncheon meat. read more