I've placed several pickup orders here for my fiancé, and unfortunately every experience has been disappointing. There seems to be no sense of urgency from the staff. Every order takes much longer than expected, and it feels like no one is moving with any purpose. On top of that, our food is often poorly prepared and thrown together. Ingredients aren't chopped properly, and the presentation looks sloppy. Customer service is also lacking--many times we've walked in without anyone acknowledging or greeting us. Management needs to step in and address these issues. A restaurant should provide timely service, prepare food with care, and make customers feel welcome. If employees are unhappy in their roles, it shows in the quality of service. There are plenty of people who would bring more energy, urgency, and pride to the job. I hope this location takes the feedback seriously and makes some much-needed improvements. read more

The staff was kind and didn't act like we were an inconvenience despite coming in 15 minutes before closing last night. He even recommended ranch to go with our order of fries. While we were waiting, another worker came out to see if we were helped. Our order came out quickly. Husband and I split a giant Chicken Bacon Ranch and were satisfied. Appreciate the cleanliness and hospitable transaction. read more

Went to Jersey Mike's last night what a disaster. Walked in, stood in front of the counter, waiting to order. Three employees working, one working the register the other working the grill and one employee cleaning the slicing machine right in front of us. No one greeted us. Nobody acknowledged that we were even standing there. No one made eye contact. We stood there waiting to order for 10 minutes without any kind of recognition from any of the staff members. Two people working one person cleaning. Nothing not one word or acknowledgment. Not even a we will be with you in a minute. After standing there for 10 minutes we left. As we walked out I said loudly, thanks for nothing. That was the only time that they looked up at us. Absolutely the worst customer service ever. A very embarrassing experience. read more

I was told about a secret menu item called the FRUB it was amazing I would highly recommend buying it

After ordering two "GAINT SUBS" not only did they get my order wrong I clearly asked for 2 giants, I didn't check until I got home my wife called to inform them of the mistake so we could potentially receive compensation but then the worker who said his name was Gabriel caught an attitude and said "well you could have fixed that at the register couldn't you have" to my wife. If this is the level of professionalism that is allowed that is absolutely astounding to mess up an order then give the customer attitude for it. I will be calling back tomorrow to speak to a manager/ corporate to get this issue resolved absolutely despicable. They also didn't even include the lettuce or the avocado I paid extra for. Update got in contact with the manager Logan was very polite and professional. Found out the employee gave us a fake name over the phone after being rude so I gave them the time we called and they will be going over the footage to get the name of the employee who answered the call read more

Jersey Mike's Subs - Fast Food Near Me - 29 Palms, California

Really nice employees. They stay packed of Marines and are always fast still with getting orders out. We are sad about getting rid of the old soda machine for the Pepsi though. read more

These guys work hard and they're really good people I always enjoy going to Jersey Mike's on base. And as you know the food is always fresh. Best sandwich around. The employees are awesome. read more

Food is fresh regardless of hot or cold subs. Vegetables look prime ripe sliced. Service is spotty with obvious hours of lunch rush hours. But is usually dead around 2-3 and then 6pm. Workers are attentive and communicate well with both customers and coworkers. Yeah sure maybe the soda machine is down but I've been here so many times in 7 years that I'll survive without it. Great restaurant read more

Can't go wrong with this place if you are willing to wait in line. Costumer serves is great, prices are reasonable and the place is always clean. read more

Just short of $19.00 for a foot long sub. Purchased 2 for $38.53. First and last time we will go there. Too expensive for what they are. Service was good, just too expensive. It's outrageous that this store is at a military base and still charges the military confiscatory retail prices. Carls Jr would have probably been better. Oh well live and learn. read more

Bread was borderline stale. Service was painfully slow and a simple instruction of, "everything except onions and mayo" was completely ignored. The one on base in Pendleton runs like clock work and they definitely see more people daily then this place. read more

Writing this review as I wait 45 minutes for my mobile order. The ETA on the mobile order pick up is always wrong. They will never have your order on time. This is the 5th time it has been like this. Sometimes my hot order comes out cold. The worst jersey mikes I have ever been to in my life So terrible read more

LOVE our local Jersey Mike's thanks for Free Delivery Tuesdays- hope to see those again! So, I'm not a vegan- but hands down best portobello mushroom sandwich EVER!! When I feel like going meatless definitely my favorite I definitely enjoy a #8 generous serving in a regular- my hubby and I split to make an easy lunch with a bag of chips. We're old- and like to split lunch otherwise treat yourself and order the regular and go into a food coma at your desk. read more

Don't bother. Their delivery service is trash you will be waiting for at least 1hr to old food, & that's if you get your food. I had order an regular #20 & a regular #10 which is a tuna sandwich I only got it 2 1/2 hours later to an old sandwich. The order total was $25 & I had tipped the driver $10.84 thats 40% tip & yet there was no urgency to get my food to me when she forgot about it. To all this is important to add the fact that they wouldn't let me cancel my order & give me a refund on the items I didn't get. read more

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Their "veggie" sandwich was a disappointment. For $10 I'd expect it to be more veggies at least, but there were some mushrooms with cheese and lettuce. There were many options as far what you can add to the sandwich. Not worth it. read more

seen the GM pick meat from the trash can and put it on a customers sandwhich. Heard the Gm tell his staff not to talk/banter with us just take our order and be done with us. They have had E coli in their water. Water that's used to make ice, wash their dishes and rinse off their vegetable and meats. read more

Stand in line 15 minutes waiting for a sandwich to be made. Spend the next 20 minutes at the front of the cashier line waiting to pay... "can you wait 1 second sir? Somebody will be right with you"...... 10 minutes later. And the woman at the grill with hickies all over her neck. How professional. read more

This place is the slowest hoagie shop ever. I've worked in a few so I know what it's like when busy. This is just unexceptionable, waiting over an hour for a regular size hoagie. The staff do not move fast at all it's borderline like they do not care. read more

This was my first time eating Jersey Mikes and overall I think it was really good, but not great for the price. The customer service was very good, especially one gentleman by the name of Cliff. He was very knowledgeable about the menus, answered all my questions, and then gave me additional information. I had the GIANT chipotle chicken cheese sandwich, which was better than what I thought it would be. It took about 10 minutes to get because they cook the meat fresh, but it was worth the wait. The sandwich was pretty big and packed with meat. I can eat a lot and by the end of the sandwich I got full so it's definitely a hefty meal. The only downside was my fries were slightly cold, but they were still really good. With that said my total came out to 18.75 for the sandwich and fries and NO drink. I don't think it's likely I'll come back because it's a little pricey and I'm a penny pincher but if you got some money to blow, it's a solid meal. read more

Jersey Mike's Subs - Chipotle chicken cheese sandwich - Fast Food Near Me - 29 Palms, California

Been here previously a few times subs weren't cooked well and customer service was terrible. But went in today with a few friends two workers stuck out to me the most. One named Lionel and the other Adrian wonderful customer service very good experience speaking with both. My food and my friends food came out well and both workers were very polite and were easy going. read more

Jersey Mike's is the bomb. Great Sandwiches and the coolest staff. I had asked them to draw a Trex on the wrapper of my sandwich and not only did they do it they threw in a free t-shirt. Honestly couldn't ask for a better sandwich experience! Not everyday you get top notch quality with top notch service. read more

Jersey Mike's Subs - Fast Food Near Me - 29 Palms, California

The Italian is my favorite but I can tell it's not the employees favorite sandwich to make. It is a very busy place so I do give kudos to the staff however, sometimes they just seem so overwhelmed and it really takes a toll on their mood and customer service. I will continue to come here and hope they are able to get more help which hopefully will boost the mood and morale of the employees to provide a more enthusiastic and up beat atmosphere. read more

The staff is kind, fast, very hospitable, and most importantly adaptive. It doesn't matter if I go in the morning, afternoon, or evening the staff keeps the same friendly and efficient energy. The food is prepared well, taste great, and the staff is very clean and cautious of how they handle the food. Sandwich, fries, the sodas are all great. If you ever had to have an example of how to treat customers this Jersey Mikes is a perfect model. read more

Its a jersey mike's subs are pretty good, but def overpriced unless you get the big one and have leftovers. Forgot i don't like the mikes way since it makes the whole thing super soggy read more

The men who work there are good, fast, efficient and helpful. The women are atrocious. I have been here a few times and it's the same people working hard and the same (other people) doing little to nothing, collecting a paycheck. Unfortunately it's base, so you get what you get. read more

Jersey Mike's in 29 Palms has the nicest staff. They always have a smile on their face and so eager to take your order. Dominic really goes out of his way to make sure you're being taken care of and is so professional. Alexis is also beyond friendly and helpful. These two employees should be recognized for their excellent customer service and professionalism. read more

Service is fast but if order for delivery be prepared to wait like 2 hours other than that sandwiches are always good I always get mikes way on my sandwich read more

The quality of the subs are not bad but in general this location has mediocre service. If you order for delivery be prepared to wait an hour past your estimated delivery time at least, I don't think they've even been remotely close to on time before. If you like paying steep prices and waiting 2 hours for a sub then you've found your place. read more

2019/09/28 They're doing a lot better than they were before, orders are being made correct and delivered faster, keep up the good work. If there is any problems with your order they'll will work with you to help fix the problem or make up for it. read more

Service is good and people here are friendly. There are a few down sides. The subs here are more expensive than Subway or Quite z. The toppings are limited to a few options. No variety for spinach leaf, banana pepper or different sauces. read more

Nice customer service but whenever I come to this place. The place is always filthy. I wonder how they prepare their food .

A little disappointed. I've been ordering from here for a while now. The past few times have been less than subpar. The email for the delivery on my order said that it would be here at 11:44. Around 12:10, I called to ask where my order was because it still wasn't here, the girl asked for my name and said "Oh... It's still here." Meaning, even though delivery time was 11:44, nobody had left the store with my food. I've had this issue in the past, but never this bad. I mean, we're paying for you to delivery it, it should at least be here at it's respective time that the store gives. If not, call and let the person know! read more

Subs are better than subway. Fries are pretty solid as well. Only thing that could improve is there prices. Way over priced for the food which makes me go to subway instead majority of the time. read more

Took 8mins just to get my order in and took another 20mins just to ring me up because the white girl with glasses cashier decided to make the order behind me and ring him up first before me. Never coming back. read more

not worth what you pay for. lost my service. last time i came here i thought i got a messy sandwich on accident. gave it another shot. messes it up again read more

Jersey Mike's Subs - Fast Food Near Me - 29 Palms, California

I've been to this Jersey Mike's location several times now and have truly impressed at the speed and quality of the subs and service. The last two times I visited I had Dominic as my sub guy, he always makes good conversation while making subs and makes the experience just a little better. read more

Go to this location quite often, Marie help me out yesterday . I have never had a customer service problem from her or any of their employees no matter how heavy the traffic is. Not sure why all these mysterious 1 profile negative reviews about the girl with the tattoo behind her ear are all about. As you can see, I have more than one review and this is a real account. read more

Went for a quick bite got my sandwich and was out in less then 15 minutes. Julie made sure everything was done correctly and in a timely manner. I recommend this store to everyone. read more

I ordered just a sandwich about 14" long for about $15. No chips or drinks came with it at that price. I was told to go to register 2 to pay. The line wasn't long, but the employee left me filling rushed. Being a first time customer at this location I assumed the lettuce, tomatoes, or other toppings would be clarified where she told me to go. I realized to late. I paid for the sandwich and before I could communicate my intended toppings my sandwich was done. I appreciate how fast it was, but I'm still unsure of when I was supposed to tell them my toppings. The three customers in front of me and the three behind me didn't order toppings either. Perhaps they didn't want them. The way the ropes for the lines were laid out was confusing. The menu was cluttered with adding chips and a drink multiple times. Each instance of that communication appeared to be redundant and made it difficult to search for what you actually want to order. The price for making it a combo only needs to be posted once since it doesn't change based on the sandwich. Overall the whole ordering process is confusing likely because they just opened. I imagine it will be more clear after they become more established. The taste of the sandwich wasn't anything special. Not worth $15. I might have another opinion if I had toppings that brought it together. I found it odd that you had to choose a tip value before you could pay at the register. The interaction with another human was the equivalent of ordering from a vending machine. Perhaps other locations for this chain have customer service that would lead me to desire giving a tip. read more

The subs are delicious, the prices are delirious. But the people are friendly and the drinks are unique. I will return.