I have never given any place a one star review until now. I think it is important to make an informed decision when choosing and using a business. I made an appointment and had Jerry come out to my property. My insurance company asked me to put in stair railings on my back two stair cases. I also needed hand rails on my front stairs but the insurance company was giving me a bit more time for those. I let Jerry know at the time I have several more projects for him down the road. The hand rails were installed the work was great the installers were quick and pleasant. I was pleased.
I returned to have the front railings put in. Again remember my insurance company had asked me to get them and I had made Jerry aware of this on our first meeting. He came out measured and was then going to make the drawings and get me the estimate. Same as before right? Wrong. Nothing, he disappeared, I reached out was told it was coming and then finally was ignored. A returning customer, someone that had multiple projects ahead, I did not hear from him again. Extremely unprofessional.
Crazy as I may be, I thought, "Maybe something was going on in his life and he was just overwhelmed. I mean I liked the work he did when he did it." So I reached back out about 8 months later. Another gentleman received my email, an employee, he was apologetic after reading the full story and realizing their part. He asked that I give them another chance. Well great, maybe thats what I was hoping for after all. This time there was no second visit from Jerry or call, he emailed me and said he would finish the estimate. I supposed based on the old file with measurements and from what he remembered. I did receive drawings on March 13, 2015. I responded and he needed to alter one thing on the drawing before we moved forward to install. This is something that would have been avoided had come out one more time prior. I believe I had earned at least that much attention. Poof! He was gone again, 11 months later...nothing. I know I shouldn't have been but I was surprised. I have been patient enough. There was no remedy to the first situation, instead a complete repeat.
If you have a deadline don't use Jerry. If you are required to get railing installed on a time frame, I wouldn't recommend using Jerry. If its a referral to a client, it may not be the best risk. If the work is done, you will probably be pleased with it. In my experience you just don't know if it will be done, if you will be valued, or if you will be forgotten and ignored. read more