I am a retired San Diego Police Officer. After decades of dealing with some of the worst that society has to offer, I've developed an uncomfortably slanted view of much of San Diego's service industry. I generally go in expecting polished and honed double talk designed to separate me from my money and invariably, that's exactly what I've often found. The day I walked into Morena Welding was no different, the outcome, however, was anything but what I expected.
Consider this. A customer walks into a business that makes it's money welding and tells the person who greets him that he just bought a welder, has no welding experience what so ever but plans to build his own gate and would like the welding company to tell him how to do it...essentially for free. That's exactly what I did.
The employee graciously brought me in to talk to the most experienced welder in the shop...the owner, Emro. Emro sat me at his desk and for 30 minutes, with customers and employees waiting in the hall to speak to him, he walked me step by step through my entire project. He showed me the kind of hinges I should have, told me what voltage I should be using to weld the 6 inch post, told me how deep in the ground to put the gate post, then provided the name/model number of the proper size/quality automatic gate opener he felt I should have.
Emro told me how much the automatic gate opener was going to cost yet he was totally candid about how much he tacks on for his profit. He explained how much money I could save by ordering the opener myself and he gave me all assurances that even though he'd be making less money overall, he would be happy to install it all for me. He said when I'm done with the frame and all the welding, come back in and we'll discuss the next step.
I returned today ready to order the opener and have Morena Welding do the install. When Emro saw all the work I did, he suggested I finish the project myself and save the install money. He again took the time to explain the install process including the type of wiring and placement of the opener. I said to him, You've been so helpful...I really don't feel comfortable continually picking your brain when I should be paying you for doing the work". He simply said, "You've done so much beautiful work already. I'm very impressed with your work and I'm confident you will have no problem finishing the job...I am happy to be able to help you with this. If you have questions come back and we'll talk more about it" Who runs a business this way? Seriously...who does that?
I live in a historic community of San Diego with countless "Century" homes. We have monthly community meetings. I will be proud to recommend Morena Welding for all their welding needs from here on in. Thank you Morena for showing me there ARE reputable businesses out there...you certainly are one of them. read more