I've gone here for several years, and it's been a good experience. They're fairly honest in their practices, which is refreshing for a car dealership. I've had a range of work done here, from routine maintenance to recall work, and I've been consistently satisfied. read more

I used to love and exclusively shop w/Jerry's, and we seem to trade in vehicles every 2-3 years. No more. I walked in shared I wanted a used pickup truck, and I expressly stated I did not want a car, sedan, hatchback, minivan. I was trading in a lower mileage Highlander w/ extra back row seating. After test driving, I got out and said to my salesman, "Done, I want it, where do I sign." He immediately began high pressure, "No, no, you don't want that." His actual words to me. "No, you want this instead. See, while you were gone (test drive), my manager gave me a deal especially for you." Then he brought me to a RAV4 brand new. The entire walk there I told him no, I was there for a pickup and never wanted a RAV4, but he said I would "be an idiot to pass this deal up," that anyone who didn't consider it, he would consider them to be a fool. When he brought us to the contrast person's office and shut the door and left, I turned to the guy and stated I was glad the salesman left, I didn't want to hurt his feelings, but no, I would not be buying a brand new RAV4 because I came for a used pickup, and then I told him pull the contract for the pickup, they'd still make a sale, and we'd all be happy. He refused, point blank. Said he didn't have the "ability to pull contracts" and that they'd "already transferred" my Highlander and I couldn't take it home, though the keys were in my possession and I had at that point only signed a trade-in value form, not a single contract for purchase of the RAV4. He even went further and stated "Lyft is closed for the night," and he wished he could help me, but all I could do was start to sign for the vehicle I didn't want and then being it back and they would "make it good" and "do whatever it takes to make it right." I was sobbing, big snot bawling. I told him five separate times "No, no, no, no, no," I did not want the RAV4, bring me the contract for the used pickup. Seeing I was vulnerable and my 6y/o kid was with me and I couldn't walk home as they claimed to have transferred my own vehicle away from me, then and only then did I sign upon being given to oral promises that they'd make it right for me. He kept insisting I come back over tbe weekend, but I was there the very next morning right after opening. I asked to see the manager; they directed me back to my same salesman instead and never let me see the manager. I explained what happened and was able to get the used pickup but as a trade-in for the same cost as the RAV4, even after I repeatedly insisted it was not my error, it was not me changing my mind, I repeatedly insisted the previous evening that I very expressly did not want the RAV4. My $28k Kelly Bluebook value pickup cost $44k value of RAV4. Also, they threw the expensive tracking system into the final cost somewhere even after I said no, we've got $30 AirTags instead. I was told they put trackers on all vehicles at Jerry's and I didn't have a choice. Additionally, 4 times out of 5 their car wash will be "under maintenance" or "closed due to staffing/weather," so don't let that influence your decision to buy from Jerry's. I'm including a flippant response their General Manager gave in response to my Complaint. I'm sorry I ever shopped at Jerry's and never will again. I still owe $13.5k on a vehicle I only had for 13 hours and put 12 total miles on, the RAV4 I never wanted. read more

Jerry's Toyota - How Jerry's treats its (former) customers when employees lie for the sale and commit *fraud*. - Car Dealers Near Me - Nottingham, Maryland

LIFE THREATENING INCIDENT. DO NO GET YOUR CAR SERVICED AT THIS DEALERSHIP. I am writing a review regarding a life-threatening experience I had due to the negligent services provided by Jerry's Toyota in Baltimore, Maryland on November 18th and 19th. On November 18th, I had intermediate maintenance completed on my car. The work was completed on November 19th and I retrieved my car that day. On Friday, November 21st, while driving my car on 95 north, my car began to vibrate, the steering light turned on, and the left front wheel broke off the axel of my car. I immediately pulled over and stopped my car on the shoulder of the highway. My car was towed to the nearest Toyota dealership. Upon my car's arrival to the dealership, it was found that my vehicle had sustained extensive damage, including but not limited to - a broken control arm, hub and bearing, broken discs, brakes, wheel, lug nuts and other extensive repairs as well as the wheels needing to be realigned. The assessing mechanic determined that the lug nuts had not been properly tightened when my tires were rotated at Jerry's Toyota. Given that my car's tires were recently rotated at Jerry's Toyota, in addition to other services related to the steering and operation of my car, it is clear that this accident is related to services provided at Jerry's Toyota. If there were any safety issues related to my steering or operation of my car when it was serviced, I should have been notified so these repairs could be made and harm to my vehicle prevented. The dealership's negligence endangered my life and the lives of other drivers. I insist that I be fully compensated for all damages incurred to my car from this incident. Jerry's Toyota is accepting no responsibility and claiming that the car was poorly maintained before they saw it. Reasonable questions that I posed to them, such as, "In what way was my car poorly maintained?" and "What issues did it have before you saw it?" have been met with silence. They claim that their attorney will be reaching out to me, and they have not. When asked for the attorney's contact information, it was not provided. I called the dealership's general manager on his cell and at the business office and it went straight to voicemail. I regularly get my car serviced at this dealership and have been a loyal customer for years. Since December 2024, I have had my car serviced consistently every 6 months. When the mechanic at the shop my car was towed to finished the repairs, he confirmed that other than the damage from incident, my car appeared to be well maintained and functioned normally. Claiming that my car is poorly maintained is incorrect. The lack of customer service, communication, and care regarding this serious situation has been appalling. I am submitting reviews and have filed a complaint with the Better Business Bureau and the Attorney General's Office. I am going to continue to escalate this situation until it is resolved. Do yourself a favor and do not trust this establishment with the care of your vehicle, or your life. read more

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BUYER BEWARE!! FRAUD Salesman Joe, general manager et al are refusing culpability for falsifying my income in order to approve me. Multiplied my income by 350% and did so after I self reported, and then had me docu sign a fraudulent document without my knowledge. I found this out and immediately started pursuing return once I discovered it. Offering me 8k penalty to do so. They have been made well aware of my desire to get rid of the car since day 3 of purchase but accuse me of it just being "buyers remorse". Also stated no sales tax on ANY LEASE but it's only for Maryland registrants. Currently working on a dealer issue report with Toyota finance and next step MD Attorney General and BBB. My trade in loan was finally paid this past week. I demand my $$ back and am looking for anyone else who has caught Jerry's slipping fraudulent numbers into their purchase documents. Please contact me. I am pissed because down the line if my vehicle gets repossessed, Jerry's can claim I WAS THE ONE who lied on my income self report. Update- submitted report to the Maryland AG read more

Jerry's Toyota - Legal letter which was IGNORED - Car Dealers Near Me - Nottingham, Maryland

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I am beyond disheartened and appalled by the complete lack of care and follow-through from Jerry's Chevrolet. Nearly three weeks ago, I spoke with Tyler, the service manager, regarding urgent assistance for my husband's vehicle. My husband is a disabled veteran and an amputee who relies on a wheelchair, which is why we purchased a brand-new wheelchair-accessible Chevy van from Jerry's Toyota. We purchased through Jerry's Toyota because they are the ones who sell the mobility vans for the entire Jerry's group -- and we trusted that relationship would mean proper support. Unfortunately, we were involved in a hit-and-run accident and still need the driver's side mirror replaced. When I spoke with Tyler, he initially expressed sympathy, even mentioning he had family in the military. He assured me he would help get answers and promised a callback by the next day. That was almost three weeks ago. Despite my follow-up calls--twice--I have yet to receive any response. Not only do we still need the mirror replaced, but the van is now overdue for an oil change, and the brakes have been giving us issues since the time of purchase -- issues that should absolutely be addressed under warranty. Yet instead of standing behind their vehicles and customers, Jerry's Chevrolet has completely abandoned us. To make matters worse, Jerry's Toyota -- where we purchased the vehicle -- has also shown a complete lack of care. While they are willing to look at the vehicle, they have repeatedly expressed discomfort with performing necessary warranty work simply because the van is a Chevy. We are now forced to drive almost two hours each way just to seek help from a dealership that clearly does not want to be bothered. It is incredibly painful to see how little care or urgency was shown to a disabled veteran and his family, especially regarding a brand-new vehicle still under warranty. No one warned us when we purchased it that we would face this kind of mistreatment, indifference, and disrespect -- particularly from the very dealership that sold us the mobility van in the first place. We trusted Jerry's Toyota and Jerry's Chevrolet when we made one of the most important purchases for our family's mobility and independence. That trust has been completely shattered. I will be sharing this experience with everyone I know--not out of anger, but to protect other families from enduring the same mistreatment. We will be taking our business--and encouraging our entire community to do the same--to companies that genuinely care about veterans, their families, and their commitment to service. Both Jerry's Chevrolet and Jerry's Toyota have made it absolutely clear where their priorities lie--and it is not with their customers. read more

It is obvious that the customer service representatives at Jerry's have never been fully taught how to properly take care of somebody when they made a blatant mistake .... if an idiot service tech put the wrong battery in prior to selling the vehicle and then the battery started not giving the proper amperage... common sense says that you should take responsibility and exchange the battery ... but the lazy buffoons find it more appropriate to Simply not take responsibility and shift to the blame on to you...the one struggling.... it appears that these corporate kiss butts care more about profit and saving a penny rather than take care of their customers ... it's no wonder they only have two stars ... don't worry unless they resolve this issue Better Business Bureau will be hearing from us...as well as out legal team.... read more

There used to be transparency in the pricing and I've bought a car with them before because I appreciated that. They're now forcing people to come in person just to get detailed pricing breakdown. As a customer, it reduces the sense of trust and makes you feel like you will be walking into a bad deal. In any case, I ended up buying my dream Toyota at a different dealer. I'm very happy with my purchase and I'm done with Jerry's Toyota. read more

I used to be a consistent customer with them when it came to auto repair but these days, the customer service has gone to absolutely sh*t. I took my disabled mother to go get her car serviced and our service provider was extremely unkind and impatient as we walked in and out of the waiting room when our names were called. Being that there weren't really any accommodations for people with mobility issues, it took us a while to get to her. Unfortunately, I don't remember her name but I do recall she was sitting at desk seven on June 9th between the hours of 9 AM and 2 PM, which, by the way, was the amount of time I spent in there, when it should have only been half of that, being that I was there for routine maintenance and a car battery installation. (which I legitimately did not need because I'd just gotten my battery looked at recently with no issues, but that's a different story). My mother and I just decided to just to remain cordial and patient when interacting because physically, my mother cannot handle stress. As I led my mother to and from the restroom in the waiting room, I would periodically ask other service providers if our name was called while we were there. I was told no. Apparently, this was not the case. Anyway, not only was I quoted a completely different price than what I paid at the end of the day, but our service provider just continued to treat us like a burden and tell us in an extremely curt tone how we'd been called multiple times and how she "looked for us" and "couldn't find us". I know she heard me ask if we were called because she was within earshot when I asked. It was bullsh*t. Customer service at this place sucks now. Being treated like a burden for being visibly disabled is absolute f*cking b*llsh*t. Having experience in this field, I've worked with all kinds of customers, including those hard of hearing, physically and mentally disabled and even people with language barriers. I know how to treat people and this isn't it. I can't wait to sell my Toyota and never have to look at this place again. I'd rather not have a car than to be treated like this. read more

Huge shoutout to Moises Galvan! He was the first to greet us as we were walking around the lot looking at cars. Husband and I highly recommended Moises for your next new car shopping experience at Jerry's Toyota! Bonus: He speaks fluent Spanish! We really appreciated his transparency. Moises worked with us continuously for a few weeks without being pushy. We finally settled on a Toyota Sienna Woodland, which was still in production. Once the car arrived, he delivered it directly to our house! Top notch customer services by Moises! read more

In every review, they respond with "they'll provide feedback to management." Does it look like that's working? **Warning: Deceptive Practices at Jerry's Toyota of Baltimore - A Cautionary Tale** My recent experience with Jerry's Toyota of Baltimore was nothing short of a disaster. If you value transparency and honesty, I urge you to steer clear of this dealership. I was in the market for a Toyota Tacoma Trailhunter and received a VSPEC from Jerry's Toyota quoting a total of $65,820.00. This included Base MSRP ($63,400.00), Factory Installed Packages & Accessories ($60.00), Port Installed Packages & Accessories ($865.00), and Delivery Processing and Handling ($1,495.00). This total matched the price listed on both Toyota's official site and Jerry's own website, which I thought was fair and transparent. Armed with this information, I made the four-hour round trip from Fairfax to Baltimore, bringing along my 5-year-old daughter and all necessary paperwork for a trade-in. I was ready to complete the transaction at the agreed-upon price. Instead, what I encountered was egregious and unprofessional. Upon arrival, I was presented with a new "write-up" that included a shocking $12,500 market adjustment. This exorbitant fee was neither mentioned in any of their communications nor listed on any of the sites where the price was advertised. Market adjustments, while not uncommon, should always be transparently disclosed upfront. The fact that Jerry's Toyota waited until after I made the long drive to present this inflated charge is not just deceitful--it's a betrayal of trust. Despite my frustration and the inconvenience caused--having to reinstall a car seat and prepare for a two-hour drive back to Virginia with my daughter already past bedtime--they offered to halve the market adjustment. However, this was far too little, far too late. I came prepared to buy at the advertised price, and anything less than that is unacceptable. Having worked in car sales myself, I understand that this kind of behavior is not just unprofessional but entirely unethical. It's clear that Jerry's Toyota is not a dealership you can trust. **What You Can Do:** 1. **File a Complaint:** If you've been affected or want to prevent such practices from continuing, please file a complaint with Toyota at [Toyota's Support](https://support.toyota.com/s/questions-comments?language=en_US) and with the Maryland State Attorney General at [Maryland Attorney General's Office](https://www.marylandattorneygeneral.gov/Pages/CPD/Complaint.aspx). 2. **Leave Reviews:** Share your experiences on Google and Yelp to help others avoid similar pitfalls. 3. **Shop Elsewhere:** Consider visiting Toyota dealers that use SmartPath, a platform that ensures price transparency and fairness, to avoid the deceitful practices witnessed at Jerry's Toyota. Let's hold dealerships accountable and ensure that no one else has to endure the frustration and deception I faced. Thank you for reading and spreading the word. Edit: I emailed Mattb@jerrystoyota.com that evening and he didn't respond. read more

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Honesty would be a great place to improve upon.Last week I was told by Matt Rozankowski, sales manager,that if I obtained a car max appraisal for my trade in that I could come back with it and they would match it on my purchase of a new Grand Highlander at full sticker.I obtained the written car max appraisal and went to the dealership with my trade in today ready to close the deal.I was told today that they needed to reduce my car max offer by $1400 because they could sell the Grand Highlander for more than sticker.Of course I walked out very frustrated.I did some research and went to Heritage Toyota and locked up a Grand Highlander at sticker with a promise to match a car max appraisal once the Grand Highland arrives at the dealership.I have bought many cars over the years and today at Jerry's was the worst car buying experience I have ever had. read more

If any other dealership had the truck I was looking for I would've went there. I wanted a Tacoma with a manual transmission and, unfortunately, Jerry's in Nottingham was the only dealership within 200 miles of me that had one. The sticker price they offered me was $3,000 over what was posted online. I was told that the college rebate was not offered, despite it being on their website. There were over $1,500 in dealer fees they tried to justify with their extended care, but since I am out of state it means nothing to me. The sales manager was aggressive. When I said I wanted to go to lunch, he insisted I give an offer and pestered me until I did. When he came back with the counter offer, he asserted that it was only valid immediately. If they didn't have this specific truck, I would've walked out here. I wanted to put a deposit on it and come back the next weekend to finish, but was told deposits are no longer accepted. I did not have any method with me to put a down payment, which they insisted was not an issue. However, this would come back to haunt me. After accepting the offer, I was then treated to 2 hours worth of sales pitches for additional services e.g. undercoating, extended warranties, etc. Of which I accepted only the most basic extended powertrain warranty. While completing the financing, the financier wrote up two contracts; one with no down payment, and one with my intended down payment. I was told that once they get the down payment, the former would be void and the latter would be valid. Well, when I initiated the wire transfer on Monday, it was rejected by my bank because the address they provided did not match what they had. When I asked the financier about this, he blamed my bank and recommended I instead drop off a check. The dash speaker that was supposed to be included with my truck was not in it when I left the dealership. So, after everything, I had to drive an additional 3 hour round trip the very next weekend to pick up the speaker and drop off a check. The detailers did not fully remove one of the stickers, leaving residue on the paint. The bottom left corner of the license plate holder was caught on the bumper and left sticking out. I recommend going to any other dealership, because this one takes no issue with wasting your time, money, and patience. read more

Got my car serviced right before New Years. There was dirt all over the inner driver side door. read more

Jerry's Toyota - Car Dealers Near Me - Nottingham, Maryland

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I would not recommend the service department! I waited 20 minutes just to get the car checked in for a scheduled appointment. When I got to the waiting area a man announced they had not changed his oil filter with his oil change (he had marked it). Then I discussed an issue with the car to service person who questioned my driving. I told him about the service bulletin and he wrote it down. When he returned my car to me he told me he forgot to tell them about the issue. He came out and said I needed to call Toyota about the problem, they didn't deal with it there. Toyota tried to call Jerry's with no luck. Toyota told me I had to take it to a Toyota service department to have it checked. I took it to Newark. No more Jerry's for me even though I have 3 extra years of free oil changes. Not worth poor quality service. read more

This place is so annoying , i get 1000 of letters on the mail all year long for a recall, i schedule an appointment a week ago for today . Guess what I did check in waited for 10 minutes to feel the paperwork , got on my car and left the called me back and told me they don't have the parts . U can't be so stupid and un profesional, this is the 2nd time and alway something with Jerry's I have to skip work and my daughter as well I make u guys responsable read more

Went to Jerry's Toyota in Nottingham, Md to look for a new Tacoma truck. I had limited time to be there and let the salesman and sales manager know that up front. I needed to get going, but they were very insistent on selling a new vehicle that day. The salesman located a truck that we agreed would work for what I was looking for. Put a deposit down, the sales manager said it would only take ten minutes and then I could go and come back later. It ended up being forty-five minutes. I returned later that evening to go over and finalize the paperwork. Not until later I realized that they charged me $995 to install Lojack. I didn't want that. I asked them about it and why this wasn't disclosed, and it is bundled in Fees. Also told they cannot have a vehicle leave the lot without LoJack being installed, per Toyota. After questioning it and not wanting it to begin with, they charged me half the price. After returning home and looking over the paperwork in more detail, I found that they charged me an additional $1,500 for a Market Adjustment. I contacted Toyota customer service about my experience with this dealer ship and that I was not very happy with them not itemizing the Fees and if the LoJack is a requirement by Toyota Corp. It is not required. Jerry's Toyota has a contract with LoJack. The Customer Service Manager reached out to me to set up a time to discuss this with the Sales Manager Ben Thompson. I went there to discuss the charges with the Sales Manager and got a run around. Ben then brought over Matt Bukowski the General Manager, he was very rude, cursing at me and basically said you signed the paperwork, have a nice day. Very unprofessional Do not buy any vehicles there. Deceptive sales practices at its best. I am sorry that I bought this new truck there. ***HEAD THE WARNING*** Daniel.R 03/03/2025 read more

Stay away. We had a horrible experience with a vehicle purchase and want to warn everyone to stay away.

Bait and switch tactics: Don't buy here unless you're willing to pay more than what was advertised online. Came in for a test drive on a car with a good deal online. Not online did they not have that car ready to test drive (I test drove a spec that I was not interested in), but the price they gave me was different than the online price, about $500 more, plus a mandatory $1000 pre installed lojack read more

I was a technician for years and I also taught Toyota T-Ten. I do not live in the area anymore. When my mother-in-law needed service, I always sent her to Jerry's and was never disappointed. Just recently her air conditioning stopped working. My wife asked me what it could be and how much should we expect to pay. I realized this could be as simple as a leak in a schrader valve or as costly as a compressor. Without being able to look at it myself, I had reservations. However, whoever was the technician that worked on her car, was straight forward and honest, fixed whatever leak it was and charged just under $300. This is more than fair in this day and age. I applaud this dealership for being honest and professional. Thank you. read more

Don't buy your Toyota here! Classic bait-n-switch sales tactics with Jerry's Toyota. Matt who claims to be the General Manager, would not honor an online advertised price of $57,203 for a 2024 GR Supra claiming I didn't live in the "correct" zip code, according to him. That they were only honoring this price for "local customers" (yeah right), yet I live in Maryland which is the state where their dealership is located. They advertise one price to get you in, then try to scam you out of $4,500 more later. Never dealing w them again, you guys need a new GM! Matt is scaring away your customers read more

Jerry's Toyota - Car Dealers Near Me - Nottingham, Maryland

Goooood luck getting your car fixed. Consider 5 minutes to mean 1 hour, so if they tell you a half hour, you'd best bring a cot and camp out. This place is the definition of limbo, and my soul is slowly deteriorating with every minute that passes. I feel I'll walk out these (clean) sliding glass doors 30 years older, and hunched from bitterness. Also the leather couches are cracked. Looks cheap. read more

I'm usually not one to write a negative review but this dealership in particular has motivated me enough to create one. This is my experience on 2/23/24. I was in the market to find my dream car, a Toyota Supra with a manual transmission. As I was searching online, one of the first ads that popped up were from Jerry's Toyota. The internet pricing was and still is at the time of this review (3/14/24) at $57,203. Enticing price right? In the back of my mind, I knew that it most probably will be higher once I come in but maybe not that much higher as I've had experiences with dealers actually honoring their internet pricing in the past. Jerry's Toyota is not one of them. I was very excited because I've been saving up for a down-payment for quite some time and had everything calculated and planned. I also had my pre-approval ready amounting to more than enough to cover the remaining cost of the vehicle. I thought to myself, "This is it! I'm finally going to be able to purchase my dream car ever since it was first announced in 2019." Or so I thought. Once my wife and I arrived at the dealer, we were greeted outside by a salesman named Terry who quickly got us in the door and sat us down. He asked what brought us in. I answered. He looked up the Supra in his computer, said that we qualify to have special pricing because we are local and upon hearing this, of course, I got even more excited thinking that I'd get a great deal on this car. I thought wrong.. again. Terry walked over to the printer grabbing the spec sheet he printed as well as the page that had all the detailed numbers for the car (Which I've attached it to this review, best to look at the picture right now and then continue reading). Upon seeing the numbers my heart sank. I was filled with confusion, feelings of betrayal, and anger. My wife glanced at the numbers, turned to face me, and saw the look on my face. She knew I wanted to give Jerry's Toyota a piece of my mind. I took a deep breath, and let Terry try to explain his way out of these numbers to make it sound even remotely fair. His explanation didn't make sense and he was even trying to make it make sense to him, but failed. I asked him, "If the price advertised online didn't even mean anything ($65,140 is the price given to me with the "special" dealer markup pricing) then why even advertise with that price of $57,203 when it isn't even remotely close?" "To get you in the door," he answered. His smug answer made me furious. I answered back saying that their business practice is deceptive, disgusting, and predatory. He quickly went on the defensive saying "Hey don't take it out on me." This dealership wanted to get me in with a price of $57,203 and out the door with $73,122.44. Who in their right mind would purchase a marked up car for that much? It's in the price range of a spec'd out 2024 BMW M2 and base 2024 Porsche 718 Cayman. They even added not 1 ($589), but 2 ($1195) dealer fees on top of the dealer markup ($5000) and $995 LoJack. Why even separate dealership fees? Will that make the entire situation any better? So all in all an extra $7779 = with dealer markup + 2x dealer fees + LoJack. They tried to make me feel special by saying that I am eligible for their special dealer pricing of a $5K markup instead of $10k because I live in the area. Matt, the manager that tried to explain the numbers to me, even said that someone living in DC was saving up the funds for the markup of $10K liquid. Whoever that guy is, I hope he changed his mind because a $10K mark up in cash is a very unintelligent thing to do no matter what car it is. Or, quite possibly, Matt made that story up to make it seem that the car is to die for. Matt promised to call me first thing in the morning to update me after he talks to his manager about the pricing. Matt never did. Though Terry did and asked me if I was still interested in the Supra. I told him Matt never called me. "Oh he didn't call you?" I passed on the Supra knowing that if I wait patiently and call around I'd find a more honest and honorable dealer than Jerry's Toyota that is willing to sell at, a rare but not impossible, MSRP. Flash forward to last week (3/4/24), I did; and with the exact same specs with the one at Jerry's Toyota too. Now I'm just waiting for my dream car to arrive at the end of the month. So if you're ever in the market to purchase a vehicle, especially a sought after one, expect a ridiculous dealer markup as well as not 1, but 2 dealer fees, for the cherry on top at Jerry's Toyota. Do yourself a favor and DO NOT purchase a car from this dishonest dealership. I have not checked on their other cars but just going by what the manager, Matt, told me is that they have mark ups on other vehicles too. Ok I feel better now. If you want to see how other people reacted to my experience (some are pretty funny), you can check it out on the Reddit link: https://www.reddit.com/r/Supra/s/hZxw1ovIbX read more

Jerry's Toyota - The laughable price they want for the car. - Car Dealers Near Me - Nottingham, Maryland

I need to order a dealer only part for a Prius, and I've been texting, calling and chatting for 3 days just trying to get a price quote and order the part. Nobody can get someone from the Parts Department to answer me. I actually had someone suggest I physically drive over there just to get a parts quote and place the order because "they must be really busy back there." So, you're too busy to pick up the phone or even send me a text with a price, but you can take the time to talk to me if I take 40 minutes to drive there? I can't imagine how they stay in business. read more

PLEASE don't give this place your business. They say they're all about you but it is total BS. Other than the initial sales person and the customer relationship lead (who were great), I was disrespected and treated very poorly by everyone else from this organization that I came into contact within. This is on top of the fact that they sold me a car that has a had a system malfunction alert since I drove it home and that they couldn't fix...but of course they want me to keep driving the 100+ miles round trip to let them keep trying and without any compensation or accommodation. This place sucks and they don't care about you and they're all about themselves. Do yourself a favor and go anywhere else. read more

I've bought 2 tacomas from Jerry's a 2019 and a 2023 and there will not be a third. I don't know what happened to their service department since 2019 but since 2024 they have been horrible stuff that they used to do in a hour, hour and a half most now take 3 and half 4 hours if your lucky. This will be my last time ever coming here for anything waiting for my truck for 3 hours while you have employees bringing in family members who don't have appointments to have they cars worked on while your customers wait. I know this because I was sitting next to her mother when she came and said "let's go your cars out front i don't want the manager to see us since you didnt have an appointment". Meanwhile me and others wait for hours read more

Beware. It's NOT all about you -- when you enter Jerry's Toyota. KNOW that you are entering hostile territory. Be well-informed, and, whatever you do, do not trust that they have best interest in mind -- to any degree. I say this -- having purchased four 4-Camry's from Jerry's Toyota over nearly 20-years. Walking in with my husband to negotiate on the first 4, with a salesman who left by the time I leased the 5th one. During the height of the Covid pandemic I decided to lease my 5th Camry, and buy it back at the end of the lease period -- given the supply shortages and inflation and all. There won't be a 6th one. The deal I ended up with had me paying more each month for my used Camry, than I had paid for my new one back in 2020. Little did I know I could have financed my car with a bank -- without Toyota being in the middle of it -- but then, they wouldn't have maximized uninformed, trusting me. Now I know. They promptly sold my deal to a credit card company in less than 48-hours. It's NOT about you -- its about the salesman's ultimate goal to generate as large a bonus as they can, and maximize the dealership's bottom line. From their seedy negotiating tactics to blowing off requests for more detailed explanations, and its not what they tell you -- its what they choose not to tell you; their modus operandi perfected by years of experience amassed on a daily basis for years. The manager is awful, unprofessional, and rude. Like wolves they sense vulnerable prey. You have been forewarned. Never thought I would be writing this review, and I am so, what happened to me won't happen to you. read more

Would not give a price on the phone. Said I had to come in. I'm over 100 miles away. Looking at the internet price it was MSRP. So we went. When I got there it was 5,000$ over MSRP. They are scam artist. There is a reason they don't say the price over the phone like other dealers read more

I have never seen a car dealership with a general manager who is so rude to customers and his own employees. His name is Mr. Matt B. The salesman and I agreed on the price of the car. While we were checking the car, he ran out of the office, took back the key and said he was canceling the agreement to sell the car to me. I and His employees did not understand the reason. It was a terrible day that I have never thought of before, and I advise everyone to never come here to do a business with this dealer read more

The oil change and tire rotation takes forever at this spot. I been waiting for 2 hours now.

If I could give this place zero stars I would. They don't even deserve one. I took my brand new 2025 Toyota Camry XSE in because it is making a metal clunking noise when in reverse. First it was a nightmare to even get them to take the car and give me a rental. The car is 5 months old!! I had to contact my salesman (whom is incredible btw) to get them to take my car and look at it to give me a rental. I finally drop it off and I see in the lojack app where they took it for a ride and that was it. No way they even jacked it up or looked at it. Several hours later I get a call from my service advisor who tells me the noise I am hearing is my rear brake pads shifting in the bracket. Ummm, brake pads are not supposed to move so clearly something is wrong. He tells me it is wear and tear and is completely normal, to come get my vehicle. I called corporate, they put in a ticket to have the customer relations manager contact me. She was just as unhelpful telling me basically that it is my fault for putting 8800 miles on it in 5 months. That should not be a problem! 8800 is still new! After arguing with them, I filed a new complaint with Toyota and will never be going back to Jerry's again. ALSO, on the work order, they put that its the rear brake pads, funny I clearly told them the noise is coming from the front end. They also put that I declined a multi-point inspection, most certainly did not. Wouldn't the inspection be necessary to even evaluate what the problem is?! Most incompetent and rude service department I have ever dealt with. Clearly they don't care about the safety of their vehicles that they JUST sold. I did not spend over $40k to be treated like this. read more

very dishonest. pricing is not transparent at all. online prices are just BS. went in for a 22k vehicle and ended up with almost 42k snuck up on me. read more

WARNING!! If you are a young woman do not go to Jerry's Toyota in Nottingham! They will take advantage of you especially Verlyn! He charged me 4,000 above MSRP, added lo-Jack saying it was included with the car and then charged me $995, and there was a cheaper monthly pmt option that he neglected to share with me! I showed my contract along with the window sticker to multiple people in the car business and they all explained that I did get ripped off. I explained this to the dealership and they tried to gaslight me. I have bought 4 brand new cars from them and they refused to help me with this. They have no loyalty to return customers at all. read more

I was shopping for a new vehicle in 2022. I visited a number of car dealerships and car lots. Jerry's Toyota in Nottingham, Maryland advertises great prices for new and used cars. However you have to live in certain zip codes to be able to get the advertised prices. I unfortunately don't live in the correct zip code to qualify for their great prices. However even with all of that, I didn't have a bad experience here. The sales person told me outright that I didn't qualify for the advertised prices. I wasn't made to sit around and wait like happened at other dealerships. So given the current car buying market in 2022 this dealership seemed to be honest and interested in providing decent customer service. The showroom was nice too. I didn't buy anything here so I can't comment on how they are when you actually make a purchase. read more

Jerry's Toyota - Toyota Tacoma on the showroom floor at Jerry's Toyota in Nottingham, Maryland. - Car Dealers Near Me - Nottingham, Maryland

buyer beware! Jerry's advertises cars well below sticker on their website and then charges $2k to $4k over sticker for the sale. They also require the purchase of LoJack which is not listed on the sticker and is snuck into the purchase price agreement with the sales team. I love Toyota vehicles but have never had such a dishonest and manipulative purchase experience as I had at Jerry's. I would suggest folks look to a different dealer when purchasing their cars. read more

Terrible. Wouldn't let wife drive a Supra that we scheduled an appointment for. We dealt with sales manager, Ben, initially. Kind of unprofessional, so be forewarned. Johnathan Sanders was the sales guy. I am in sales, but a different kind, i.e. not cars sales. They didn't want to take the time, I get it - 4 pm on a Tuesday. I guess looking for weaker buyers. Amazing. Alex read more

On saturday March 16 my father had his car towed to Jerry's Toyota in Nottingham Md because his car wouldn't start. After running diagnostic they determine the fuel pump needed to be replaced and stated that including labor it would cost him $1188.37. Needing his car my father obliged and approved the service. On Tuesday March 19 he picks up his vehicle and stops at the store before heading home. When he gets back into his vehicle it won't start again. He calls my brother to let him know, they have the car towed back to Jerry's Toyota in Nottingham where they perform another diagnostic. This time it's the battery, and the cost including labor is $286.00. Again needing his car he obliges, and agrees to have the service done. On Wednesday March 20 he goes to picks up his car. Of course he stops at the store and lo and behold his car won't start again. When the tow truck driver arrives they taps the starter, and the car starts. As my father is headed back to Jerry's Toyota in Nottingham my brother calls me to inform me of what has been going on with my fathers car. I advised them to drop the car off, and let them know not to touch until we talk to a manager. I then call to speak with a manager. Since it 645pm the manager is gone for the day. After advising of my issue I leave my name and number and ask if they could have manager to give me call in morning. By 9am Thursday morning I haven't received a call so I call back and am advised that Yolanda is the manager on duty. They immediately transfer me to who identified themselves as Yolanda. I tell her my issue, and they immediately put me on hold. A few minutes later a woman identifying herself as the manager gets on the phone. I advised her that she had just spoken with me a few seconds ago and I was just waiting for her to return. She got silent... She had no idea what I was talking about. At this point I realized that they were playing games and someone else had posed as the manager initially. I once again give the store of what transpired . I asked if the car came in because it wouldn't start, why wouldn't you check the battery, starter, and the alternator first? How did we jump to the fuel pump? She advised that the issue is the starter, but the 1st or 2 diagnostic reports didn't show the starter as an issue. I told her maybe they should get a new diagnostics machine. I told her that I felt that they took advantage of my father because he is 74, and looked at this as an opportunity to get as much money out of him as possible. She assured me that wasn't the case. She also offered to remove labor cost and would only charge for the parts for the starter $251.. Since my father needs his car, he agreed to the offer. We picked up his car on Friday from Joe the service technician who handled his issue on all 3 occasions. He assured me that the mechanic that worked on his car the 1st 2 times didn't work on it the last time. He also assured that we shouldn't have any issues with it starting. While Jerry Toyota Nottingham final got the issue resolved it cost my father a 74 year old retired Senior on a budget $1724.37. For someone on a fixed income that a lot of money. No regard was giving to him as they continued to charger him time after time for an issue that could have fixed the 1st time. I also don't feel my father should have covered the cost of the battery, but they knew he needed his car, and because of their unscrupulous business practices he will not be going back. read more

Failed customer service! Dropping of my car for servicing took well over 1 hour 30 mins. I got ignored by customer service after being told I was next in line, only to watch them call 5 other people in front of me. I just did not understand why they had to lie about that. Such a frustrating experience. read more

Verlyn Barnes is the best salesman I have ever worked with. He listens and helps find a vehicle that fits your needs and interests. I have purchased four vehicles from Jerry's and I would buy more. The whole team really makes the buying experience about the customer. They mean it when they say it's all about you. read more

Well, fortunately my wife and I called ahead to verify that the test drive we scheduled with Chad (RAV Prime XSE, Saturday AM) was set.  That saved us a 1.5hr drive since we were told that Chad was not in and it was questionable whether the car was even there - yet delivered.  I had a rather caustic conversation with Matt who informed me that even if it were there, I wouldn't be allowed to drive it.  I ask why?  He informed me that it was the only one out there.  I offered that there was one in Rennemede, NJ and Chad had shared that there were only 15 currently available on the East Coast.  Obviously, Matt was not doing his homework before he spoke.  But then, he acidly added that I would be allowed to test drive the car after I brought it ??!!!  Upon that absurd response, my wife have shown to preorder a new one...elsewhere! "It's about you" read more

My rav4 started to have issues such as slow to pick up speed and occasionally jerking forward I took it in, they said it is a transmission issue but not bad enough to fix it. So I drove a little longer, almost hit a car while in traffic because it jerked forward hard, and it really sucks at picking up speed especially up the hill. So I take it back. Now they saying that there is nothing wrong with my car. Issue started few months ago and car has only 22k miles. So much for them fixing car issues read more