BUYER BEWARE! Like the car we got for my daughter. We they FAIL is customer service after the sale. First, it was missing an interior piece not notified at first. I contacted later to get it and they said the best the could do was to order one for over $200. An option was to talk to a manger. None, zero, of my calls were returned. Second, during the test drove and inspection, I noticed several paint scratches and chips. No big deal but I wanted it fixed. They said they would order touch up paint. That was a month ago and not a word. I will not go back here for purchase or service. And with the variety of other dealer options available in today's market, I strongly suggest you avoid this place. read more

I'm giving it four stars today my appointment was at 11:00 . I arrived around 10:32 I didn't leave until around 1:30. The cashier told me my cost was $101 and som charge. The coupon wasn't added, because my vehicle takes 6 quarts of oil. Cost me additional $15.00. The coupon was for only up to 5 quarts. I can never go through without something being wrong Rear wiper blade needed to be replaced and two tires I'll get it checked by someone else read more

Harrison. Definitely recommend Harrison as a car salesman. Took care of me like I was family.

I dropped my vehicle off to them on a Saturday morning. They kept it there all day, at the end of the day, they called me telling me they looked into it, but had to get a second technician to repair it because they were short on staff. The dealership was closed on Sunday, and Monday, they had my car all day! I called them later in the day for my service advisor to tell me they couldn't get in touch with my warranty company, so they couldn't touch my vehicle! It's Tuesday now, I called my warranty company, for them to tell me they didn't have nobody contact them regarding my claim!? After contacting the dealership, I explained the situation to a service advisor , telling them I contacted the warranty company, with them saying to contact them directly to get the approval. The service advisor told me," I'll get to it when I get a chance after dealing with my other customers", I have two words.......never again....... read more

Do not come here I beg you definitely if you don't check your car on the daily bases, got a oil change just to see the next day I'm leaking oil from my drain plug an oil filter, they over tighten the oil filter causing the thread to strip itself idk how you even tighten it that bad when it's suppose to be hand tighten, oil was constantly dripping luckily I tighten it before anything caused damage but if they see you take car of your car don't take it here they will purposely mess it up just so you can come back an pay them outrages prices, an who ever to lazy to put back on a under carriage after changing the oil an then have to the nerve to say they don't have to take it off to change the oil is crazy, horrible service all the way around!!! read more

Bob Bell Nissan - The oil leaks from the mechanical with the brain of an acorn - Auto Repair Near Me - Baltimore, Maryland

My sales rep was Hector Rivera he was very knowledgeable and very polite and helpful i would recommend him to everyone.

This was worst experience trying to buy a vehicle ever. They were so slow /lazy an had no follow up at all. They appraised my truck but had to call car max to do so. Then said they would call me in an hour to let me know final priceing. that never happen had to call them. I asked sales man D to give manager a question i had and again day goes by no call. Now let me say this was a cash deal so would be quick so you would think. Run from this place for sure. read more

If anyone goes to Bob Bell Nissan near Eastpoint Mall...BEWARE OF ZACH RHODES! Dude is a crook and a sneak! He works in the parts department. Overcharged us for visors; my mom bought them for me for my bday. She asked when they would come in, his response was, "I dunno, you tell me! Could be next week, could be in two weeks, could be in a couple days!" I should've known then. So by now we're waiting weeks. I finally call to check on the status, the lady tells me the drivers side one is on back order indefinitely (we got the passenger side one the same day, however we paid for both the same day also.) She states the guy should've told you they were on back order. I'm like "he most definitely did not." So I tell my mother since she paid, and she decides to go there and return the one we had, and get a full refund. She walks in, and asks Zach how come he never said the item was on back order? Zach tells my mother "you can put your shit down and get the fuck out!" She said she took two steps in and asked him what?! Because she was shocked! And he repeated the same exact thing to her! I'll just say he is absolutely lucky I was not there. There were two other workers in there and they did not intervene. The other guy in there did process my mother's refund, and my mother left. But then she walked into the main Bob Bell and asked for a manager. Visibly upset and shaking, a woman tries calming her down and gets the general manager who asks for the price he charged her and sees he absolutely inflated the price, and not only that but then asks him to come and asks him what he said and he admits it! The woman even wanted to get a driver for my mother because she was that upset. She called me and told me and I was absolutely furious because she has a bad heart and this could have caused her to have a heart attack! So fast forward to a week and a half... I take my car there to get the visors installed for free, which the managers were very nice to my mother and offered to take care of things and try and make things right, and I asked what happened to Zach Rhodes and was told "I can't go into detail but he was reprimanded by hr." THATS NOT GOOD ENOUGH!!! If you look on his Facebook...he's a "recovering drug addict". There's no way you're "clean" when you're that enraged and triggered and treating customers like that. YOU JUST DONT TALK TO CUSTOMERS OR ANYONE LIKE THAT! But apparently Bob Bell supports employees like this. So beware!!! Having a past doesn't make you a bad person, but treating customers in this manner, and Bob Bell supporting it is NOT OKAY!!! read more

They don't call back, they don't care about you. If you're purchasing a vehicle, they may treat you well initially, until you sign the deal. But thereafter, they don't care. I've received notifications from Nissan for class action settlement to replace CVTs. Regardless of how many messages I leave, they don't call back. If you're seriously in the market to purchase Nissan, best to do a Yelp search, look for a dealer that has at least 3.5 stars. Even if you have to drive a distance, you'll have a much better experience elsewhere. Buyer beware. read more

These people have given my friend the run around since November. She only got one year of her car before it showed up to be a lemon. The warranty package is bullshit and They won't give her a rental car. She is a new mother of two... a working mom... and They don't care how they are inconveniencing her and her family. She is a good hard working woman who is Paying a note on a car she hasn't had in MONTHs and bobs bell don't give a fuck. Their customer service is lacking. Understandably they have to do their job but they are punishing her for their lemon of a car. 10/10 do not recommend. If they were in her shoes they would think this is bs too. read more

The constant phone calls, texts, and emails is absolute insanity. As someone who works in sales, I understand the follow up process but this was excessive. The gentleman I was working several weeks ago called the next morning and I told him I was planning on coming back to purchase once I had my work schedule later in the week. In the meantime I was bombarded by multiple other employees. This not only annoyed me but gave me a bad feeling, as if they were desperate to sell this car, like maybe there was something wrong with it . Either that or they were playing games on who got the sale. Either way, this made me uncomfortable to do business with them. read more

if theres a way to no put any stars in here I wouldn't have to given any! This is incredible and I still can't believe how this people been able to sell me this jeep, it's been 3 months since I bought it. I was desperately looking for a new of course I need it for work and I went there I really don't know about cars to be honest I'm a single mom, I just move it from NY 2 year ago,and I need it for work, I bring cash with me, I never thought this people just knowing that I need a car desperately they give me this car, I guess it's my fault for trust people who are are not trustworthy and honest, they don't care about what's gonna happen if I'm driving a car with a Nail in there and 2 gums( it's been patched twice) just the next day that I get it the sign appears that I need to put air in the tires ! I was like maybe because it's cold sometimes this could happen, it's been like that every week I thought it was pretty normal) I have to drive long distances and I put a lot of mileage because that's why I was buying a car! What do you expect from a car?!!! So last Friday I took the car to a mechanic shop to check if it's normal the tires are still need air every 2 or 3 days! Surprise when he said there it's 2 patches and a nail in there. And the tires are really old and I need to bring back to the dealer and they have to replace it! The same day I went to Bob bell dealer customer service. They was like who sell this car like that! To who doesn't even know how to check the tires or why you have to put air on it every other day? I ask to talk to the manager and she just said that they cannot give me a discount for the new tires why? Because I put a lot of mileage on it!!!' So the guy who selle to me knew that I need the car for work every day! Of course that's why I was there!! So I decided to get the tires somewhere else! That's was unbelievable they don't do anything even take out the nail!! They just want your money don't waste your time and trust them because they are no transparent and honest people. I went today to BJs in canton and the mechanic change the tires and shows me that I can't trust to people who just take advantage of people who doesn't know about cars. Honestly I'm thinking to bringing the car back but unfortunately. I give 10, 000.00 and they are not gonna give me anything back, because their policy. This is why if you are thinking to go and buy a car there please don't go there and look for a better place to get something better. I hope the general manager see this post and do something about it I may asking for to much!! read more

See all

I PRAY THE OWNER OF BOB'S BELL NISSAN CONTACT ME ASAP . In January 2023 I took my car in to have my 4 brand new tires put on. This was a evening appointment so I ended up being the last person. I assumed this place would do a good job but to my surprise they didn't. I requested to keep the stickers on my new tires so that I know they didn't switch my tires. The mechanic working on my car came out to tell me it would be a problem because he needed to test drive my car. He suggested to put each sticker on my front passenger seat. Ok cool. Finally some hours later my car is done. The next morning I went to look at my tires and that's when I noticed my hubcaps cracked on three of the tires. I was told to contact Alan Thompson and I called him leaving voicemails that never got returned. I requested to speak to higher up manager. I was give Paula Caruso the General Manager, she gave me the run around. She said for me to speak with Sean Driscoll who tried to tell me my rims were already damaged. They definitely were not already damaged. I called her back and told her this isn't acceptable and something needs to be done. She was supposed to call me back several Monday's ago and no call back yet. So much for customer service. Nothing was done and it's now August. I have proof how there mechanic broke my hubcaps. I'm following up with the states attorney general's office and the owners. Do not take your car to this location. Please read the reviews. I have had the worst experience with this location and the work they do isn't quality work. read more

See all

The owner needs to look at the "sales people" here. Unprofessional, rude, unhelpful, and lost 3 new car sales (and referrals). I went to a professional dealership and just purchased 3 new. Avoid this place if you value your hard earned money, professionalism, and your time. Place is a shambles as well. Ceiling falling down on the Kia side. Stinks like cigarette smoke and failure. Oh, and on my way to buy 2 more vehicles, not here. read more

I have an 850 credit score and they wanted 7.5% interest. Hahaha. What a joke. Ripping people off on the daily.

Overall nice place, I went to look at cars, was contemplating trading mines in, decided to keep my car, I love my Buick LaCrosse

I brought my car in for a coolant leak. A part was ordered and a repair was attempted. Before leaving the service station I realized that the leak was still present. I told the service advisor she acknowledged it was still there. She had me bring the car in another day for another technician to look at it. After I took off work and came in I was told he had covid. Brought my car in another day it got look at and a part was order. The part was installed on another visit. All of this took place over 6 months. When I started the process my car was still under the 60,000 mile warr anty. By the time of the last repair I'm over 60,000 miles and now they are charging me a bill for the repair. I don't recommend Bob Bell Nissan /Kia service department. read more

I have been in a need of a second vehicle for quite some time now. I have always admired the Kia Sportage. I never owned a SUV before but one of my coworkers back in the day had one. I have seen them change the model quite a bit over the years. I said hey this is now the time. With a son working and going to college nearby. We have to constantly share my car. I said enough is enough. I want a brand new vehicle. That's when the 2017 Kia Sportage came into place. I LOVE THE COPPER Color.. So pretty. This car was literally calling my name. Sylvia come to me and l did!! I am soooo happy l chose this location for my purchase. Everyone here that l have dealt with was on point! I actually went on line first. Made an appointment for a test drive and was greeted right away by Ariene Miller. He was very polite and answered any questions that l had.. l took the car for a test drive and fell in love. I knew this was my favorite color and l wanted to complete this purchase. So Ariene worked with me to make it happen. I went through my Credit Union for financing but of course you know that they have that as well. Everyone from the managers to the insurance agent that they have on location gave very good service. Ariene gave me excellent service without the pressure you sometime get from car salesman. I even had a good time closing out the deal with the business manager named Rodney Boone. We joked about the importance of getting the additional Dent coverage. It's definitely a must have because one thing that you can depend on is someone hitting your door and leaving you an unwanted present. I highly recommend getting it. It's good for the whole 5 yrs of a one time payment of $383.00. With unlimited dings. So if you're interested in purchasing a Kia or Nissan. Stop on by. They sell New and used vehicles. Tell them Sylvia sent you :) read more

See all

Having transferred my service from Antwerpen Nissan in Clarksville, MD (20 miles away), I must state that I quite happily, will never return and travel the 20 mile journey back to Antwerpen for any service needed. My first encounter upon entering the service department set the tone for the nearly 8 hour wait for a key fob to be completed. Allan Thompson was the worst service advisor one could imagine. He was condescending, rude, and dismissive. After exiting my vehicle I decided to never have to speak to him again. The young lady who I was assigned to was the best part of the experience there. Unfortunately I can't remember her name, but she worked tirelessly to try to make my experience there more pleasant than the initial start. I brought my attention to the manager of the services department and he seemed to respond to me as if to placate a perturbed customer. At that point I refused to take any of my concerns to him. I was told around the noon lunch hour that the "part was just picked up and will be ready shortly after the techs finished lunch". Around 2pm I was then told that the part had just arrived at the shop. Completely frustrated and disappointed, I went to the receptionist in the show room to talk to the facility manager. She then seemed to intercept my concern, talk it to the manager, which I presume he instructed her to take me back to the shop manager, who never seemed concerned about my initial issue disclosed earlier. Needless to say, I WILL NEVER RETURN for any form of service. It seems like the standard structure and expectation of the customer is just to grit and bare the service and treatment. Coupled with me having to take off of work to sit from 8:20am until well into the 3pm hour for a key fob reset. I guess the most frustrating part of the experience was that I had to continually press for information, opposed to the staff keeping me abreast of any issues that service to my vehicle may have posed. IT WAS AN UTTER DISASTER!!!!! read more

If I could give this place 0 stars, I would. Their staff is the most disrespectful and uncommunicative people that I have ever had the displeasure of meeting. From Day 1 of my experience in this place, the staff has only been ruder and ruder towards my mother and I. I don't ever post reviews, but I will not let my story be unheard. Today, (August 19, 2020). We came into Nissan around 4:45pm. That is where my mother went in and wanted to talk to someone in charge because my new car that we bought last week from them is in the shop. (I will later explain why). It had been two days, we expressed our concerns 2 days ago with the general manager - Paula who was actually very nice and she heard us out. Though, throughout those two days we received no updates and we had to call ourselves to figure out when it would be done. We called again August 18, 2020 and our sales manager said it would be done August 19, 2020 and he would call by 4pm but a call never came in and we found out he was off work that day. That is when we went to Nissan ourselves. Continuing on, my mother was inside while I was in the car and my window was open. That was when I HEARD AND SAW an employee of theirs - Gafar Ademiju (G) laughing and pointing at my mother. He kept on nodding his head towards her and laughing and making faces. That is when I got up and slammed the car, and walked in there and told Ed, who was already talking to my mother about his disrespectful employee. He kept telling me it was a misunderstanding but my window was open and I saw everything because we were parked in the front of the building. I am not the type to be aggressive and confrontational, but disrespect towards my mother WILL NOT BE TOLERATED. And once Gafur came inside the building, all he kept doing was laughing and shaking his head. Not even an apology one time. And I will also mention that he was not wearing a mask that is why I could see him laughing and pointing at my mother. I would also like to mention that we called beforehand to check on my car (Time: 4:30pm) and that is when the lady operator (I do not know her name) was very disrespectful to my mother. She heard that my mom was concerned and she left the call to answer ANOTHER call in the midst of it. She then proceeded to yell at my mother while on the phone instead of approaching the situation nicely. When I mentioned that the operator was rude to Ed, she stood up from her seat and yelled "Who, me?!" in the most defensive and rude tone and I decided to overlook it because we were not there for her. I also want to address the Day 1 experience when we received my car - (August 11, 2020). This was where the finance lady (We did not receive her name nor did she put her name in the papers my mom had received from her) was very rude. I do understand it was late at night but the lady was very rude to my mother and was not communicating at all. I sat outside talking to our sales guy until my mother texted me to come into the room. That is where I saw multiple papers on the table, all of them with different numbers and dates. The finance lady kept changing everything including the payment date multiple times. Not just that, but she was VERY ACCUSATORY towards my mother. She needs to work on her customer service. She kept saying my mom was reprimanding her when my mother waited patiently for her to finish what she had to do, but whenever the paper was given on the table - it was different therefore my mother's trust was broken. Not only that, but she gave a snarky reply and I quote: "Don't mind me, I am going to text my husband i'm going to be home late." That is DISRESPECTFUL towards a customer and that will not be tolerated. I work in customer service myself and I have never once treated a customer like that. Once again, my mother has never received an apology from her. Overall, this Nissan is not a place I would want my car to be at anymore. Once I receive my car back, I will be taking this Nissan to another branch. The employees, except for Paula and our sales manager who I will not be saying the name of because he was very nice and does not deserve to be put into this situation, were very rude and disrespectful. They need to work on customer service and to learn how to be nicer towards customers who are just concerned with their NEW CAR. It is even ridiculous to send a new car in less than a week (I got the car August 11 2020, put it into shop August 17 2020). The reason my car was in the shop was because they forgot to close the hood, creating a vibration throughout my car. My mother and I did not even realize that the hood was open until TWO DAYS AFTER because a guy at HMart knocked on our hood and let us know. Everything was checked off in the paper that the car was good to go when in reality, it was not. And no one even told us that the paint-job that they gave us for free was going to take DAYS until today when Ed let us know therefore again, there was no communication. read more

Bob Bell Nissan - Auto Repair Near Me - Baltimore, Maryland

This place is an absolute shit show the staff changes constantly and the sales staff as well as the so called mechanics are a joke and can't seem to fix anything the right way let alone diagnose it properly the managers their srew you at every turn STAY AWAY FROM THIS PLACE ITS A SHIT SHOW read more

Attempted to get 22k service done on 2018 Kia Niro to replace clutch actuator fluid. Requires special filling requirements, vacuum and pressure, and computer control. Kia forum states price should be about $80 taking about a half hour to complete. I showed up and the service rep that greeted me tried to tell me this service was not required because I have an automatic transmission. I showed him the manual and he was still dismissive. They brought the car back and after 30 minutes gave me a quote for $350 and it will take 3 hours. They told me they would need to take bottom cover off, drain the fluid and then drive it around for a couple hours. I walked out because they clearly did not know what they were doing and I did not trust them to work on the car. I believe they did not have the proper equipment to service the car. I think they were going to drain and fill the reservoir, then drive it around to manually activate the actuator. Then keep filling it until it was within the limits. If this was their plan, they could possibly do damage to the clutch. read more

if I could give no stars I would, I regret taking my car there. they played around and kept my car for a whole month, charged my car insurance twice for thousanda of dollars, then after completing my car they tagged my insurance another 2 hundred and something dollars after tha claim was closed on my insurance end, so they held my car an additional 5 days until my insurance kicked out that $2 something. then you call and call and get nobody , they are a rip off it's all about the money. I would not send anyone there nor recommend anyone to go there. this is the worst experience I have ever had in my life read more

Bob Bell Nissan - This is what took a whole month and 4 thousand and something $ - Auto Repair Near Me - Baltimore, Maryland

See all

Excellent service each time I bring my Nissans here to get worked on. Been coming to this location for the past few years and always feel like they take care of me. I may know a lot of "tings" but car repair is not one of them. The team here usually has me in and out and makes sure I'm taken care while I'm waiting. Things as simple as making me coffee and making sure WiFi is going strong so people there waiting and working have no issues. Also doesn't hurt this location is surrounded by fast food and shops in case you get bored and want to wander around while your vehicle is being worked on. read more

Our experience started on the internet, Kasey was corresponding with us. Call me stupid, but I just assumed that since she was corresponding with me, my 10am apt was with her. Once we got there I got passed off to a young somewhat inexperienced salesman. The car we liked had no sticker on it. We test drove it fell in love with it. OK, lets talk numbers. Our Salesman, would come and go, for great lengths, which I know is how this rodeo works. Couldn't come up with a workable payment, next step, the Sales Manager comes in. He introduced himself as the sales mgr. We had to ask his name. We were the only customers in this dealership. Needless to say, we were unable to work the numbers correctly and in addition to this, I believe since we are white middle aged, we may have been discriminated against. there are many options out there, including the internet. You may want to give this dealership a pass read more

Lousy, can't even respond to an email, complete waste of time. Don't know why Nissan has them as a dealership

Bought car from here in 2014, I think the free oil changes are great, the lounge is also pretty nice and welcoming, my one dislike is the the wait. I also get a kick out of the older women who I believe is like a receptionist, she comes and offers you something to drink, then ask what year is your car, then she's trying to see if you want to get a new car, I always laugh inside. read more

Bob Bell Nissan - Auto Repair Near Me - Baltimore, Maryland

If I could give them NO STARS I would. This dealership will not get my business and I will most certainly tell every person I can that they are lazy and worthless. Im not from Maryland and was having battery issues on a 1 month old battery in my 2013 Nissan XTerra. Naturally I took my car to the "trusted" dealership in the area. Their Service Department insisted that my battery needing to be jumped was my fault & they could not find any other source as a problem. They said that I must have just left a light on & drained the battery. I picked my car back up and it ran for about a week before THE SAME ISSUE took place. My car would randomly not start with a completely drained battery. This time I took my car elsewhere and it was diagnosed within an hour that the cables were simply not tightened down enough to give the car the proper power it needed to start. How in the WORLD do service technicians miss something as simple as tightening cables? I also was forced to spend $125 for a SIMPLE, UNNECESSARY diagnostic fee that should have been caught the first time. read more

I have had 2 mediocre experiences with this dealership's service dept. first off you can never get a live person in the phone and if you do, they can't answer a question or transfer you numerous times only to have phones ring off the hook and bounce back to the original person. After numerous attempts to get through to them the frustration basically convinces you to look for alternate service options. Time is valuable and these people don't value your time. I took my mom's car in for service for the last time there. They are not worth the time. read more

Go early and regardless your wait is never extremely long. The workers are very friendly both the sales associates those in the service area. They are organized and let you know what's occurring with your car. As of my visit yesterday they are renovating their show room floor and offices so your wait is spent in trailers. Not inconvenient but I can't wait to see the final product. read more

See all

What is awesome about Bob Bell is that they have a free shuttle service that will take you to and from the dealership, which is great because it is on the outskirts of the city. I didn't see this advertised on their web site anywhere, I just happened to call and get lucky. The shuttle driver admitted that you could get their services cheaper elsewhere, but said that Bob Bell would always do things right the first time. What is lame is that you get charged $100 just for them inspecting your car, even if you don't choose to have any work done on it. This may be a standard practice, but I still think it is lame. Especially since they had signs advertising "free inspections" in the evenings. read more

Will NEVER take my car to the service for maintenance again. Over 2 hr wait for an oil change and tire rotation even AFTER I made an appt. Called a week prior and made an appt for Saturday morning for an oil change, tire rotation and replacement blinker bulb. The person I spoke with over the phone took my information and quoted me $30 for the replacement bulb. When I arrived the day of my appt, it was NOT in the system and they did not had record of who quoted me the price of $30 for the replacement bulb (of course) and told me the price would be $70. Complete ripped off, bad customer service and to top it off it took over 2 hrs for oil change and tire rotation!! Save your time and money, go to jiffy lube for service. Would give no stars if I could. read more

I contacted about 10 dealers in my recent car-buying experience and in the end I bought my car here. The dealership was responsive via email and via their website, which to me was critical; I live 40 miles away from them. They were also responsive to giving me a better deal when I quoted other dealers' offerings. Best of all, they actually brought the car to me, at no expense, because I was not trading in my old vehicle and didn't have a reasonable way to get to them. In a nutshell, they wanted to sell me a car and they were willing to do what they had to in order to make that happen. The one thing keeping them from the 5th star is that I'm not having such good luck right now on post-sale follow-up: nobody has responded to my request for some more information about the car I bought. read more

Very happy with the service! We headed down to DC on a weekend trip to see our nations capital when our Altima's engine started making noise and lost power. We found this dealership and put the address into the navi. Up here in Jersey I got boned pretty good by another Nissan dealer so I wasn't expecting much. Well actually I was expecting much just not a good much... Usually you can pickup on the 'we're going to screw you over' vibe at a car dealership. Frank, the service guy, didn't give me that vibe at all and I was hopeful. My spidey sense didn't let me down. They repaired my car by Monday morning. (We left it there Sat @ noon and they're closed sunday) do the math = fast! Originally they had given me a longer time estimate but took some initiative and went out and found the part locally instead of waiting for it to come from Nissan. I love a good underpromise and overdeliver! This also allowed me to get my rental car back a day early and I saved even more money. But the best part was it was somehow free/warranty work with 110k miles on the car. I was 100 miles away from home with a broken car, if these guys were dirty they could've got me good. But the car runs like a top again. I'm very happy with the service I got down there. read more

I have ALWAYS had great service from BOB BELL . Whatever the problem or service that was required, the staff and workmanship I recieved is always top knotch. read more

I brought a brand new vehicle to the body shop for repairs that would be covered under warranty. The repairs were completed in September, and they did a really good job. My issue is with getting my tow company paid for moving the vehicle. The repairs, tow bill included, need to be submitted to GM warranty. Once GM pays the body shop, they should pay the tow bill. It has been 4 months, and they still haven't even properly submitted the claim to GM. I have reached out to the body shop several times, and have not received any response in several weeks. I understand this is special circumstance, but it should not take this long to process a warranty claim and get paid. If and when the need arises, I will find another GM dealer. read more

We were in the market for a new SUV so we went to this dealership. The Sales rep was very pushy and not really that welcoming. Needless to say we did not buy a car that day. Fast forward a week later I called the sales department and spoke with a financial manager to talk about a vehicle they quoted us. He sounded very unfriendly on the phone as if we were inconveniencing him. If you are going to act they way towards a potential customer you will not get my business. I will take my money else where. They gave me the best quote for the vehicle I wanted, but my wife and I decided to go another route. I rather spend a little more money on the same vehicle than deal with a business that treats it customers the way they do. If you are big on good customer service STAY AWAY from Bob Bell Nissan. read more

The quoted price on the Nissan site wasn't honored (VIN 5N1AR2MM2GC642419). $20,480 is what's posted right now as it was yesterday. However, the dealer wouldn't budge from $21,700. This is false advertising we are filing a complaint with the MD Attorney General. Shame on Nissan! read more

What incompetence, they lost my lease to my house with all my personal information on it. The worst part is, the 2 documents that I don't need, he still had. Why would they be seperated in the first place? Never would I ever recommend this place to anybody. read more

Jenn, in Kia service, is a great service advisor! She is friendly, knowledgeable, and professional and helped me with all of my questions about my car. She knew all of the answers to my questions and provided me with excellent guidance. I could not be happier with the customer service that Jenn provided me. A+. read more