I've gone here for several years, and it's been a good experience. They're fairly honest in their…read morepractices, which is refreshing for a car dealership. I've had a range of work done here, from routine maintenance to recall work, and I've been consistently satisfied.

I went to get my first free oil change only to be told sorry can't help you. you are past you first…read more5 months. I only had 2500 miles, I did need an oil change then, Girl on the phone, in service was very rude. Never going back!!!!

Josh and the service team impressed me for my first visit to get a major recall done and some odds…read moreand ends fixed. Online scheduling was excellent (though it doesn't seem like the description of the issue forwards properly to the service advisor), and communication--especially over text messaging--has been stellar. I've received follow up calls and Josh gave me options throughout the repair to save some money. The waiting room is not fancy, but decent, and everyone has been very helpful and polite. I hope they offer their concierge service long term... I'd love to try that out next time!

Service department is always straight forward in their treatment of us. We bring our diesel truck…read morein for oil changes here. Between coupon mailer and GM points we actually find going to the dealership quite affordable. The oil our truck uses can be difficult to get changed at a drive through because most oil change garages don't carry it. Customer service is polite and accommodating. Wait times are reasonable.

THIS IS FOR THE SERVICE DEPARTMENT:…read more I brought my Honda Prologue here because I received a recall notification. It was a safety issue of the infotainment system blacking out, which negates the ability to access the rear camera, speed, etc. I hadn't had any specific issues, but... that's what a safety recall is about, right, a preventative measure. I've read several things on the Prologue threads about the recall and how some dealerships were having problems uploading the updates necessary to achieve the end result of the recall. There were also non-safety-related updates involved. I dropped it off on a Tuesday and was pleasantly surprised that I was able to get a ride home. I have another vehicle, so I just wanted to get back home as I knew, or figured it would take longer than the 1-day Mr. Artez Scott advised. I also requested a tire rotation as I was scheduled for a road trip in the coming weeks. The service area is nice. It's only a year old. I remember it was being built when I purchased my car. The waiting area is nicely equipped with a TV and a laptop charging workstation. Day 1, Artez calls me to explain the car was rejecting the updates. He couldn't understand as the Prologue before mine had updated in a few days. They wanted to keep it overnight. No problem. Day 2: What's going on? Again, I have a car so that's not the issue. I just need to know the status of my Prologue. I had to call and leave a message to get an update. Day 3: Still no updates. My car is rejecting them, but they will continue to try. Okay. Day 4: No update, no call, no text, no E-mail. I told Artez he didn't even have to talk to me. He sent me an e-mail the first day, so I kept responding to that. He could've texted, E-mailed back just COMMUNICATE. What part of customer service don't people in that industry understand? So, I drove there. An unnecessary waste of my time, but I JUST wanted an update. My car is still rejecting the updates. I asked, what do you recommend? Should I take it to another dealership? They'll try through the Memorial Day weekend. Day 9: Send me the shuttle, I'd like to pick up my car. This was after hours of attempting to contact somebody in the service department. I ended up calling the gentleman who sold me my car to attempt to contact them. This whole interaction could have been 100% better if ONLY the lines of communication had been maintained. Artez could have texted me with updates. Something short, I'm still working on it. Can we keep it for another day? Easy Peasy. At one point, Artez asked if I wanted to speak to his manager. What? Did I ask for your manager? Then he stated they didn't have any rentals? Did I ask for a rental? I was not hostile; I didn't raise my voice or anything during any interaction. What happened to customer service? smh. He could have at least had them rotate my tires.

Props to Luca and Keane they were amazing!! Made my experience with trying to find a car so smooth…read moreand stress free. Came in with certain expectations but they definitely beat them all the way. Took me through all my options and made it so I could bring home a new car same day ! love my new baby and I'm glad to say I'm apart of the Honda family now because of them !

I purchased a vehicle from Heritage One Auto in Parkville on December 5, 2025, and my experience…read morehas been extremely disappointing. In less than a year, I have been told the vehicle requires over $2,500 in repairs. At the time of purchase, I was sold a warranty for $2,550 with the impression that it would provide meaningful protection. Unfortunately, I later discovered it only covers the powertrain, meaning it is only useful if the engine or transmission fails. None of the repairs my vehicle needs are covered, making the warranty virtually worthless for the issues that commonly arise with a used vehicle. I understand that buying a used car comes with some risk, but I expected a vehicle that was reasonably reliable and a warranty that offered real value. Instead, I've been left paying thousands of dollars out of pocket shortly after my purchase. I encourage anyone considering buying from Heritage One Auto to carefully inspect any vehicle, have it independently evaluated before purchasing, and read every detail of the warranty before signing. I wish I had known how limited the coverage was before spending an additional $2,550. Also, the service department is not helpful at the Parkville location I wanted to take the car back to where I bought and was directed to send it to a Hyundai dealership. Luckily there was one in their network. I am buying no more cars that have a car payment effective immediately.

I wouldn't recommend this place to my sworn enemy. My husband's vehicle was making a noise. The…read morebill was $1500. Driving on 695, truck started shaking as if there was an earthquake. We took the vehicle back, the bill was another $2400. Did I mention they told us this was a new problem?After complaining to management, the discount was $250. Don't get my wrong, I was thankful for a discount, but if the technicians would have found the issue in the beginning, it would've saved us a lot of money and major headaches. If I could give this dealer a 0, it would be twice as much as they deserve

Overall, the deal for the car was good. What I did not like is the interaction with Ilya Sigalov,…read morethe salesperson. It was limited, stacatto, and at a point during the business transaction, he was actually talking to me from across the trailer (the business office is located in a trailer). He never sat down in front of me during the entire transaction. Curiously, he never offered his business card either. I am a black woman. I'll let the reader determine if there is a racial issue with the salesperson. He even tried to upsell me with an extended warranty and gap insurance. Beware of that tactic. That would have added an additional $2,600 to the selling price. Suffice it to say, I did not like the sales person, but I did like the vehicle. All other staff I engaged with were courteous and positive. I purchased the vehicle, and I'm very happy with it. If you want a deal, it's a good spot, but beware of Ilya.

Came here with a friend who was looking to purchase a rental car that he found on the app AutoList…read more Unfortunately, it took many hours until we actually got all the paperwork finalized and was able to drive out in the car. There happened to be a mixup on their in the application for an initial car that we were interested in. The staff here is very kind and knowledgeable and they do have a wide variety of vehicles you can purchase. They also detail the car but unfortunately the detail was not as "detailed" as I would like it. another negative was that the electric vehicle we ended up purchasing was not fully charged. In fact, it had less than 50% charge on it.

Jerry's Scion was fantastic! Antwan and Polly were great! I purchased a new 2016 Scion iM and…read morecouldn't have been happier. Thank you Jerry's!

I've always enjoyed my service experiences at #Jerry's! I understand how busy the service…read moredepartment gets so I make sure I prepare myself by dropping off my car a little before my appointment Time and make sure my service advisor Sheena has my cell and work number so she can notify me when my vehicle is ready. I appreciate Sheena's professionalism and take advantage of Jerry's coupons I receive monthly. Thanks Sheena and Jerry's! I'll see you on the next go around! #JerrysScion #JerrysToyota #ronmadmax

Derrick made buying my brand-new 2025 Nissan Kicks an amazing experience! He was patient,…read moreknowledgeable, and genuinely cared about making sure I found the right vehicle. He made the entire process smooth, easy, and stress-free. I truly appreciate his excellent customer service and highly recommend asking for Derrick if you're looking for a new car. Thanks again!

BUYERS BEWARE. Run and run very fast to somewhere, anywhere else but here. At the very beginning I…read morehad major issues with them, and I should've followed my mind and I am sooooooo angry that I did not. Please, I am begging you all, there are tooo many dealers in Maryland to have to deal with a business like this. They sold me a vehicle with 4 incorrect size tires. I do not even want to drive my vehicle, I don't like it and I am soooooooooooo hurt. Now be hardheaded and don't listen and get caught up like I did, it will be your own fault because andrew and easter nissan is not where you would ever want to buy anything from them. Run please run far away and do not give them a glance. Go across the street to Car Max.

I took my car in for front end alignment. Tire rotation imbalance could not do a front end…read morealignment could not do a wheelbalance or rotation instead. He did inspections on my brakes, which I did not ask for charge me for it.\nWanted to sell me all these parts and a new brake job stay away from these crooks.

Customer service, car knowledge, quality pricing, care of the vehicle, they left grease and dirt…read moremarks while the vehicle was in there care. The front desk person wanted to over charge me and then the professional was over picky on the smallest thing to fail my inspection so they could over charge me on a slightly wiggly light. They do not care about you even though you called a week in advance and dropped off the night before, they had the car all day and never called until they were almost closed so they can hold over night and then charge us for the most piddly items, if you value your time and money never go here!!! I wish I could give 0.

I bought a 2006 Honda ridgeline from these criminals and they lied to me. While we were going over…read morethe paperwork, my friend said oh we forgot to check the air conditioning and the salesman whose name was Mike said oh don't worry about that the air conditioner works. You probably could've been a little smarter about it, but I have a tendency to trust people And we later found out halfway home that the air conditioner didn't work and it cost me $550 to get that fixed. When we took it for a test drive there was a noise coming from the wheels and Mike the salesman said that was just rust on the rotors and once it wore off that would be fine and that was another lie, Carr had something wrong with the ball joints and that was another $500 to fix that. The car had been inspected by somebody equally as crooked as they are and the tires were dry rotted and had to replace for another 500+ dollars altogether I spent over $1700 to get the car on the road because I have to have it inspected in another state. When I called GM automotive and spoke to Mike I asked her to send me a check only for the air conditioning considering that he lied about it and he suggested that I drive back two hours to Bel Air and have their guy look at it and I thought is there guy, the criminal that passed the inspection for them too and I told him no and asked him to simply send me a check and I sent him a copy of the invoice and he could speak to mechanic as well if he liked, but they refused and they're criminals and they don't deserve to have honest customers that's for sure. Do not buy a vehicle from these people, don't be stupid like I was

My favorite Harford county. They are in Kingsville, Baltimore county but it's right over the line…read more (They have a shop in BelAir too) I've lived within 20 minutes of this shop my whole life. The classics are real cool. They have insight on problematic issues. They have a nice , courteous staff. Knowledgeable too. My grandmother took me there and told me whatever George tells you to just do it, cause he fixed her Subaru back in the early 80s in Perry Hall. My family have been using the shop since before I was bone. They will bring you back to the old days. The ones your grandfather told you about. When people worked until they got it done right. I like the signs in the office too..like call George if you're not satisfied. I will have to say - this is the place that you can trust for figuring out and fixing the quirks on your car. Like the back door locks that don't open...haha. Thanks G & M for looking after my Grammys car , my dads trucks and now mine.