After a horrible experience with another company whose only beneficial comment (after 4 hours) was…read morethat I needed a new furnace & new air conditioner, I called 3 more companies for quotes. I was by far the most impressed with Kristian. He had previously been an installer/technician but has recently become a sales person. He was extremely knowledgeable and personable; we actually enjoyed chatting too much! He explained to me that their company actually makes and installs new ductwork with their furnaces so that they don't have to retrofit what's already there. He was also the only one who noticed that my water heater was old and would need replacing soon. His quote was a bit higher than the other that I'd narrowed it down to, but I liked the Daikin furnace that he quoted because it has a very good reputation, the best warranty in the business and is environmentally friendlier than others. Additionally, rather than just doing a quote with line items, he attached pictures of each piece of equipment that would be installed, which I thought was a nice touch. I really wanted to go with him, but I had to think it over. In the meantime, I started to schedule a couple more appointments with other companies that offered 0% financing. I was going to wait to make my decision until I'd gotten the last quote or 2. But Kristian texted me on a SUNDAY NIGHT! to ask what he could do to help with my decision. I told him that if he could do 0% financing, I would go with him. He managed to arrange that for 12 months and I signed the contract that evening. Of course, this happened during an incredible heat spell, with temperatures in the upper 90s with matching humidity, so they couldn't get out as quickly as I'd hoped. When they were scheduled, Steve came out as the lead technician, with Brandon and Alex helping the first day and mostly just Brandon the second day. They got here at about 8:15 a.m. and didn't leave until about 7:30 p.m. BOTH nights! They worked super hard, hardly taking breaks at all, and they were short at that. Steve promised that they'd have the air conditioner working before they left the first night, and indeed, they did. It was the first time in over a week that I walked into a cool house. When Steve removed the furnace, he came upstairs and said that the water heater was about to blow, so I went downstairs to look at it. It was, indeed, bowing out. Kristian had already quoted a price but I was originally going to wait. But when I saw it myself (leaking, rusting and with a definite bubble), I texted him and told him I wanted that replaced as well. He was able to add it to the financing without a problem. So, in the end, I had a new furnace, humidifier, air conditioner, some ducts and a water heater installed. I have nothing but good things to say about this crew. They were all very kind, personable young men who knew what they were doing. I feel confident that I chose the right company to do this work.

I've used this company for years. Fast, accommodating response, knowledgeable and honest staff make…read morefor a professional and effective experience. No pressure for an up sale.

Excellent work and service. I had a new furnace and AC installed for a fraction of the cost of…read moreother local service provider quotes. Not to mention they chose the proper sized unit for my house instead of replacing the oversized one that was already in there. Every other company just wanted the work, didn't care about the customer. There was zero sales pressure and a full education on what I was buying. I had such a great experience I continue to refer Krane, and am now having them come out to service my rental property. Prompt, Professional and very consistent. Highly recommend

They helped me out in an emergency situation quickly and professionally. The weekend after-hours…read morereceptionist and HVAC tech who repaired my system were both very helpful.

Called at 7:00 am and Jerry was here by 9:00 am during a extreme heat wave. Other company's gave…read moreme a 4 day schedule wait time. Charged $89 service call and gave me a complete review of problem and cost to repair

Jerry, owner, fixed my heating problem on an early Sunday morning without charging extra! He is…read morevery responsive, knowledgeable, and efficient! If you want someone who has experience and who doesn't charge an arm and leg, then call Temperature Maintenance:) ---Yolanda, Wayne, MI.

I've used Suburban for many years now but it seems they have closed and sold their business to…read moreMastercraft. It's not the same business and my experience with Mastercraft was not good, just from basic customer service perspective. I made an appointment to troubleshoot a non-working AC. They said they couldn't give me a time window until the day of. So I called at 8:30 and the office told me should be afternoon maybe around 1. So I skip lunch figuring I'll grab something on the way over when I get the call. No call, so I end up eating only crackers. 4:30pm rolls around and I call and she says I'm next. Next, it's 6pm and the office is closed and I'm wondering if they're still coming or the tech ran out of time. So I call the after-hours emergency service and the on-call tech did call me back and said the tech is still coming. The tech calls me at 7pm and so I rush to the house to meet him and he gets there at 7:30pm. He diagnoses the problem in 2 minutes (no pressure, 20 year old unit, need new). And oh by the way they probably can't install a new one for another month. They're obviously very successful yet they can't be bothered to invest in a system to keep the customer informed when they're coming. Lucky I didn't take the day off work since I work close enough to rush home but it's just a basic lack of customer respect. Anyway bottom line is that Suburban no longer exists, it's just a name (now Suburban Mechanical) that forwards to another business. On the bright side, I found a small very capable business that was able to come out and schedule me within a week. If you're also a former Suburban customer, check out CJB Mechanical for your HVAC needs.

We have been customer for decades and had recommended their services to our neighbors , Jason was…read morealways very pleasant to work with. I made an appointment for service this year they said they will come 8-12, at 1 o'clock nobody had showed up, when I called the lady on the phone said that she didn't know when the technician will come, I canceled and rescheduled it for January 23 with a window time of 8-12. at 2 o'clock nobody had showed up or called, when I called to see what had happened the person on the phone was very rude and said that she didn't know what time he was coming, when I asked at what time he will finish for the day, her answered was "until he finishes". i waited all day and nobody showed up or called. i called them today to talk with the owner because I really want to know why they don't want to come to my house when I have been such a good customer, no one called back. That is no the way they should treat customers, and for sure not a loyal customer like us.

I have used Quality Heating and Cooling for several years. I never had any problems with them. Just…read morerecently, my a/c went out on one of the hottest days of this year. I called and talked to Sandra and she sent someone out the same day and the tech repaired my a/c. I highly recommend this company.

Tuesday We were planning on getting a new central air and furnace replaced at end of summer or…read moreearly fall. Being a person who does a lot research I found Bryant to be a top notch brand made by Carrier. We were impressed with Quality saleman Timewho was not only friendly than rivals but also quoted a better deal. However in early July 2021, right before the 90 degree weather our central air went out. We called up and talked to Quality on Friday July 2nd and on July 5th they came out and installed both a new Bryant furnance and a new Bryant Central. They removed our old units and expertly installed our new system in the same day. The installlers were supe. Steve & Matt arrived at the promised time and worked very hard in the heat to expertly install the new system and get it up and running. This is one few times my wife and I have bought something and it greatly exceeded our expectations. I recommend Quality Heating and Cooling if you need a furnance or central airconditioner. Truly, Christopher Carpenter of Canton,Michigan.

On January 31, 2026…read more When we experienced several days of sub zero weather the furnace went out and we called Mechanical Heating and Cooling to access my furnace which had stopped heating the home. The technician came out and said he couldn't properly diagnose the issue because the inducer motor trap and secondary heated exchanger was filled with ice and they couldn't properly diagnose it until the furnace thawed. The technician said twice that if I called back within 30 Days we wouldn't have to pay an additional $99 service fee. The $99 service fee we paid on January 31 would cover the 2nd visit cause they couldn't properly diagnose the problem. I called mechanical heating on February 23, and was told I would have to pay an additional $99 for the technician to come back out. I asked to speak to a manager and he told me they would not honor what the technician told us because it was not their policy and they didn't care what he said that I would have to pay another $99. And when I challenged them, they yelled at me and hung up On me. I didn't call back because it was useless, but not only the tech that came out but the manager that I spoke with Were , both rude and disrespectful. When the tech came out, I had to stop the tech from talking down to me and to listen to the questions that I had and the manager was yelling at me over the phone saying he wasn't gonna pay shit. A lot of companies don't operate with integrity these days and some of them look down on you depending on the condition of your home and a lot of them overcharge you in the first place because they know you don't have that skill set. I'm just so sick and tired of dealing with unethical, rude disrespectful technicians. It took me a while to write this because it was so traumatic. I didn't expect it. I would give zero stars if I could.

Good company with good management. Friendly staff and reasonable prices. Had air duct cleaning done…read more+ air conditioning inspection on 2 properties so far

Needed a leak in our AC repaired and a tune up on our furnace. Cappy called to tell us when they…read morewere on the way and the repairman had special covers to protect our floors. He was knowledgeable and did great work.

Cappy just completed a major HVAC job on my house. Over the years, I have the opportunity to…read moreinterfaced with many HVAC companies, many in Michigan and even some in other states. Without a doubt, Cappy is the most competent HVAC company I have ever experienced. From the initial interface, to the full completion of the project, their communication skills were exceptional, no pressure, no trying to run the scope of the project up; just honest, data driven technical insight in defining the project and exceptional field execution by very competent, seasoned and cordial professionals with the project started and completed on time. Very happy with Cappy

TL;DR ... A terrific experience!…read more I arrived home at 8PM on a Sunday from a trip to Ohio, only to find that I had no heat. I messaged my favorite plumber (Kennedy Plumbing) asking if he could recommend someone for a furnace repair ... he immediately recommended D&G. The answering service took my call and advised that I would receive a callback when they open at 8AM Monday. Ben (Svc Mgr) called at 7:59AM - Yay! Nick arrived 40 minutes later, ready to work. He knows his craft. No wasted motions or steps. Within 15 minutes the root cause was identified and repaired - a safety sensor was dirty. Add D&G to your Contacts app ... I have!

We just bought a house and have had two very minor issues I called them out for. They installed…read morethe HVAC in this house 30 years ago, and various owners have kept using them. They actually have all the records for this house and know exactly what's been done. The tech that came out (Ryan) is super knowledgeable and professional, and fixed my issues each time in under an hour. He didn't try to sell me anything I didn't need. I will definitely keep using them, and I will have them replace our system when the time comes.