I gave Thornton and grooms a second chance to complete my AC inspection. They arrived as scheduled,…read moreI was the first call of the day the service man, Kyle was thorough and provided me with a step-by-step analysis of my AC. I decided to sign up for the yearly service plan, because of the quality services that I receive from Kyle. My original assessment of Thornton grooms was a one star, but I've upgraded it to a five star based on this appointment that I had today. The only thing that I could recommend for future appointments is that Thornton and grooms provide a two hour window for serviceman to come out. Otherwise, I can highly recommend this company.

Very disappointed with Thornton & Grooms Plumbing…read more My elderly parents had previously used this company to unclog their main drain for about $100. This time, the technician arrived with a smaller machine that he admitted could not do the job. Instead of being upfront, the company tried to charge them $670 to "come back the next day with a bigger machine." This felt like a bait-and-switch tactic. When I called to speak with a supervisor, I was refused and told the customer service rep could "handle it." Rather than making things right or helping my parents with their plumbing issue, the company simply canceled the job and refunded the money, leaving my parents still without a working drain. While I appreciate the refund, the lack of transparency, poor customer service, and treatment of elderly customers is concerning. I would not recommend this company.

Our old furnace died and Robin Aire sent two techs out to replace and upgrade it and our AC unit…read more Kyle and his partner were very professional and the finished product looks terrific and works perfectly. Kyle walked us through the new thermostat as well as the equipment and we couldn't be happier. Thank you.

Prompt service, friendly and knowledgeable service repair individuals. Would highly recommend.read more

Very professional and gave me some great advice on my home project. Honest and helpful! Thanks…read moreagain!

From the owner: Honest and reliable, licensed and insured. For any Heating and Cooling needs please don’t hesitate…read moreto call Pristine. 313-912-5555

I've used R&S for years. I've recommended them on Facebook community websites, as recent as a month…read moreago. I've sent business their way for years. This afternoon, I called at 3:50 when I discovered my furnace wasn't working. I was told a tech would call me right back. I called again at 5 pm. I was told again, "The tech will call you back immediately." I just called again at 7:00 pm. Finally, someone calls me back to tell me they are booked until next Wednesday. I spent the evening depending on a company I've used for years. I could've gotten someone else had I been told the first time that they had no availability. This is NOT the way to do business. You've lost a customer. And, several of my friends who use this business because of my recommendations will hear about today's experience. Wow.

Scott has been servicing my heat and cooling needs for many years. He is a very helpful person…read moreresponsive and thorough at his job.

Water in our kitchen sink was backing up. The clog was quite far down from the sink and into the 3…read more1/2" drain pipe. John W from Colonial went above and beyond to eliminate the concern. He gets a five star rating. Super great value compared to several others. We plan to have Colonial install a new sink and water purifier system. Based on the service Colonial provided I give them a five star rating. J Horenkamp, Novi

Our furnace was out for 72 hours in the middle of winter. We were told a non-working furnace is not…read moreconsidered an emergency, even though we pay nearly $150 a month for a protection plan through DTE. We ended up purchasing our own space heaters just to stay warm. We were told that once the part came in, a technician would come between 8am-6pm and would call when they were in the area. Instead, we had to call every day ourselves just to check if the part had arrived. There were no proactive updates. When the technicians finally came, there was no courtesy call, just loud knocking and confusion about why they were there. After the repair, comments were made about "issues" in our area, which felt unnecessary and unprofessional. I'm thankful the heat is back, but the communication, urgency, and customer care did not match what we expected from a DTE home protection plan.

Requested service for a family member and they were out within the hour. Work was completed within…read more1.5 hours of my initial call, and that being after 10pm. Very grateful for small businesses who come through for families. Thanks again!!

It's not easy to find an honest/fair anything nowadays but Charest checks all the boxes. Of course…read moreprice is always important but even more so is the honesty and knowledge of the techs doing the work. Chris replaced my furnace blower motor for a reasonable price; explained to me (and showed me) what was malfunctioning and performed the work in a timely manner. I definitely got the sense that he genuinely cared and it wasn't just about the money. For me that's pretty huge so yes, I highly recommend Charest.

Had no AC on the first hot day of the year. Sam came out same day and got us up an running in no…read moretime. He explained everything he was doing along the way and pricing was reasonable and clearly communicated before he moved forward. I also appreciated the text updates as to when he would be arriving. Definitely will use again.

Sam does an excellent job. He quickly and professionally determined why the furnace stopped working…read moreand repaired it just as quickly. It was not one of the problems that I anticipated. He was friendly and price was fair. He is definitely now my first option when heating or cooling issues arise.