Would NEVER call Sibley again...with the extremely cold weather we have been having unfortunately my furnace stopped working. I was very happy when they said they could come out that day. WELL...they did come and proceeded to work on the furnace. I had to leave for a couple of hours and asked them to leave me a note of what they did, and to please call my landlord (she will be paying the bill), and explain what the problem is. Came back 2 hours later to a freezing house with the thermostat continually running the motor, no note, did not call the landlord as requested either, and obviously furnace was not fixed. Temperatures in the single digits...
I called Sibley and was not happy...first thing out of the technician on call was.."Well, seems like they had never seen a furnace like that before"..really!!! Said that it was working when he left. I believe it probably was, but was hoping he would have stay a bit to make sure, AND let me know or my landlord what he did. We were not happy and they were not very sympatric, said nothing about any one letting us know what happen nothing...they did not fix it and the technician on the phone continued to say it was fixed and did we think they were lying. Horrible customer service...but wait it gets better....they called my Landlord after I asked them to again to explain all of this nightmare. My landlord called me back and could not believe the conversation she had with them. She made an appointment for the next day for them to come out AGAIN and actually fix the problem. Sibley called me this morning and said they decided not to return to fix the problem...I had them call my landlord and both of us cannot believe this. We are not old and do have an electric fireplace, but if this were elderly people and the temps are -7 and below, an old person could die with no heat, and the strong possibility of having broken pipes which is not a cheap fix. Have discussed this with my fellow colleagues at work and could not believe they just dismiss the job in this kind of weather. I am a concierge and boy...probably not a very good business practice Sibley since I am in contact with many many many people.
We now have Bishop Plumbing coming tomorrow since they were fully booked. I might add we usually call Bishop and should have waited for them from the beginning, but needed help ASAP, they are wonderful. Thanks for nothing Sibley...
Cold in the mountains.... read more