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Jerry R Shields, MD

5.0 (1 review)
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Services - Jerry R Shields, MD

Laser vision correction

Eye surgery

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4 years ago

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Bonney Lake Family Eye Care

Bonney Lake Family Eye Care

3.2(6 reviews)
0.4 km

My wife and I both felt like our eyes were in need of a check up. All of the staff was exceptional…read morethrough the entire process, from scheduling an appointment, to checkin, when Dr. Kaur introduced herself. Truly life changing experience. The frames and lenses my wife and I ended up buying were of excellent quality, her's where a composite wide frame, mine where a slender metal frame. There was a backorder on mine that they let us know about at the time of sale. No biggie, came back a week later to pick mine up and got home and my glasses got stuck in my hair and I pulled my glasses apart. So I packed up my brand new broken frames and came back, they didn't ask for a dime more. Replaced them by the next day. Needless to say we will only be coming her for all of our eye care needs!

I had high hopes for this clinic since it has so many high ratings. My experience getting contacts…read morefrom them was the worst I've ever experienced. I came in very clear what I wanted and didn't want. Exam and office visit was normal. When it came time to get a trial of contacts they had to order them. I drove an hour to come to this appointment then have to come back in a week? I paid $10 for them to mail them to me. Those didn't work, so I called and they had to order more, but this time had to make an appointment because they are so busy they can't take a walk in try-on. Very long story short, they had zero contacts at their office for me to try. Each time had to order them. So, if you want contacts be prepared to wait. Once I decided on a pair, the prescription was wrong. I don't even know at this rate if I have the right prescription. Called to order contacts and got the confirmation a week later that they were ordered. Why it took so long? Idk. That certainly put the nail in the coffin. Probably took two months to finally get my contacts. Do not recommend this clinic at all - may look nice but the details go a long way.

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Bonney Lake Family Eye Care - The optics in my new lenses are remarkable!!

The optics in my new lenses are remarkable!!

Bonney Lake Family Eye Care
Bonney Lake Family Eye Care

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Emerald Eye Care

Emerald Eye Care

2.4(5 reviews)
1.2 km

The worst eye exam of my life. The front staff did a good job, could have been a bit more…read morecommunicative but okay. But the Doc part..egads. Less than 5 minutes in the room with me, didn't talk about my results from the front exam, just a diagnosis and meds and off I went! Possibly not even the correct diagnosis as I went to another doc at another facility with different results. Asked for the exam notes, was unable to get them sent to me and no access online. Finally went back in to get them and what a work of fiction they are!

DOOOOO NOT COME HERE!!!!!!! I've been here 4 times and have had nothing but good experiences except…read morefor when I came in yesterday. I understand the outside and inside of the optometrist department in Costco are different from each other and I guess apparently this last year they made some changes with different insurances. That's fine things allways change in the world we need to learn to adapt and that's not on them. What I failed too understand was the rudnesss that the front desk lady gave me. This was my first time going in by myself as an adult so I was trying to understand what this lady was telling me. And I'm fully aware I'm not the brightest person but I'm figuring out adulting as I'm going. I also believe "it's never what you say. But how you say it" this lady was getting mad at me that I wasn't understanding her. And then she got even more mad when she pulled up some guy named "Ethan Jacobs" instead of me. She made me feel stupid and young and obviously had 0 time to help me out even tho it was just us in the office. The funny thing is this lady has been there for awhile use to have blonde hair now has darker hair I've never interacted with her before now, and I wish I went my whole life without talking to her . I think if ur gonna work at a desk you should have some level of patience/ grace extended to those who are a little slower and not be such a asss like she was yesterday. I most certainly will not be going back and strongly urge everyone to do the same.

Jerry R Shields, MD - laserlasikeyes - Updated November 2026

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