I was not a pretty impressed with their service at first because I was told the work would only…read moretake an hour and a half when I drove myself there and waited on the premises after being there an hour and 45 minutes the lady came and told me that it was gonna be a while so I had arrived at 10:30 and did not get to leave there until 330 after leaving there. I noticed a loud noise coming from my right rear of my car and the shock that they installed on the right rear already had broken loose and was making a loud noise, called back and talk to them. They said to bring the car back in a few days later, and they would look at it and fix whatever the problem was well it turned out. It was a broken shock brand new after installation. It broke and then I also had a tire replaced on the right rear and that tire continuously goes flat and it's brand new so I really appreciate everything they did but it seemed like everything they touched just was not blessed. I still have not taken the vehicle back or called them about the right rear new tire they put on the continuously goes flat. all in all, I was treated very good by the staff and the staff out in the bays were also very nice people. I guess I just have one of them cars.

Best service ever! My wife and I have both been bringing our cars to this location for a few years,…read moreand I cannot say enough good things about the staff. They've worked late a couple times to finish an oil change, gotten hard to find parts in no time, and always clearly explain any issues they find. As a huge plus, my wife always feels comfortable bringing her car to them, and never feels pressured or talked down to like has happened at many other mechanics. Super great people, phenomenal service, and fair prices!

Amazing people, they knew exactly what was wrong with 1997 oldsmobile bravada. . Love them to…read moredeath . . They fixed the transmission shifter. That had just stopped going into gear, they found the part Amen .

I got an oil change and had a great experience. The owner was incredibly friendly and attentive,…read moreensuring I was taken care of promptly. Despite it being a bit out of my usual route (located in Elkhorn), the fair pricing and quick service made it worthwhile. I'll definitely be returning in the future.

We brought our car into the shop to fix our daughter's car which was making a rattling noise in the…read morefront end. We had already paid for an inspection and it was diagnosed as a bad control arm. They repaired it at a cost of $1057 and it did not fix the issue. They called me to tell me it did not fix the issue and would need another $200 to dive deeper into it to figure out what it was. Complete incompetence by both the company and mechanic! I understand you are only as good as your workers are but for them to ask for another $200 because they had no idea what they were doing to begin with is crazy! I would not recommend any service at this shop!

I attempted to get an online quote through Yelp for replacing my brake pads and rotors. Other shops…read moreasked me a couple of questions and gave me a quote. Mad hatter insisted they needed to inspect my car before giving me a quote. Defeats the purpose of an online quoting tool now, doesn't it?

If you're looking for a mechanic that you can trust to be fair, honest, and reliable take your…read morevehicles to Todd at the Arbor Plaza Firestone in West Omaha. My family has been a patron of Omaha area Firestones for close to 20 years. When we were younger, we would take our cars woes to Todd, at the Bellevue Firestone location. He would inspect our cars then call my dad at work and they would discuss the necessary repairs and recommended maintenance. He was always honest, fair, and reliable and my father trusted his judgment. As I got older, "Go see Todd" was a regular piece of fatherly advice. Boyfriend thought he could fix your car and now it makes a weird noise, "Go see Todd." The check engine light turns on and off with the waxing of the moon, "Go see Todd." The 40k mile tires the dealership sold you are bald after 20k miles, "Go see Todd." Another car service chain quoted you the equivalent of a month's wages for a repair, "Go see Todd." Upon moving back to town as an adult, I went to the same Firestone and asked for Todd. I learned that Todd had since been made manager at this West Omaha store. For the next several years I would drive across town to the West Omaha location to have my vehicles serviced by someone I knew I could trust. Todd always explained the problem and solutions in a way I could understand without making me feel ignorant. He gave me options and recommendations and never made me feel pressured into making a purchase. I didn't have to ask for a special or sales price, he always proactively explained the promotions they were running and gave me the best price he could. On rare occasion when the initial repair didn't ultimately fix the problem Todd sincerely invited me to bring my car back and let him make it right without extra charge. If you're looking for a mechanic that you can trust to be fair, honest, and reliable take your vehicles to Todd at the Arbor Plaza Firestone in West Omaha.

Extremely Frustrating - Refusing to Take Responsibility for Alignment…read more I took my 2010 Mazda 3 to Firestone for an alignment, and since then, my car has been pulling and yanking dangerously. When I spoke to the store manager about it, he immediately said it wasn't the alignment and claimed the problem was my "steering pump." My car doesn't even have a steering pump, so that explanation makes no sense. I called Firestone corporate to explain the situation, hoping they would at least have the store inspect my car to figure out what's going on, but the store still refuses to look at it without charging me. I paid $145 for an alignment that has caused issues, and now I'm being told I have to pay again just to have them check their own work. This has been incredibly frustrating. I expected professional service and accountability, but instead, I'm met with incorrect information and unwillingness to address a clear problem caused by their service. This is not just poor customer service -- it's unsafe. I expected Firestone to stand behind their work, but instead, I'm left with a dangerous car and no support.

As life can go, I found myself at nearly 70, a single Marine veteran needing a replacement reliable…read morevehicle on an ugly budget. My clock is ticking faster than young folks and I really wanted something roomy and comfortable for a large 6' 1" good eater and outdoor chef, handyman, hobbyist, for what is almost certain to be my last vehicle. But....... that budget. To come to the point - I went to Gateway on the opposite end of town from me, to look at another vehicle that ended up not being a good match for me, but, next to it was a Honda Pilot, little older, with some miles. Vehicle had some moderate work done yet, Ben offered this information without my even asking. Try getting THAT somewhere else!!! Perfect vehicle for my needs. Love it! Now it's time to talk money and I meet Ben, the co-owner and main sales force. The vehicle seemed to need a couple minor things to help make me comfortable with the purchase, and these were done, WITH a LOANER car, thanks to Ben. Dave at the front counter is Ben's right hand man, and very capable. Every employee I bumped into or interacted with at Gateway was at minimum professional, and as I understand it they are all ASE certified! Between them all, the agreed minor repairs were completed, my full smile installed, deal struck. A good deal. In closing, now many hundreds of miles later, my vehicle is running and behaving perfectly. I bought this at a fair price and Dave and Ben did what they said they would do, and did so respectfully and promptly. They handed me information NO used car seller would ever do, and kept their promises. I would not recommend anyone buy a used vehicle before looking at what Gateway has to offer. I never thought you could actually trust a used car sales operation, but, I was wrong. Semper Fi

Very professional. Very honest. Very trustworthy to their word…read more You can't speak highly enough of a shop that would tell you that the car you want pre-purchase inspected is not in their usual wheelhouse and recommend a shop with that expertise elsewhere. Kudos and much appreciation to this business for such resounding honesty!

Well I called and they said they can't do an alignment until Monday or Tuesday and only about $10…read moredifferent than dealership in process at $179. I'd recommend going to discount tire about 500 ft down the road and saving $100. Plus discount tire can allow walk in for Saturday's.

Been going here for 15 years at least for all my car needs. From fixing a tire, oil changes, other…read moresimple issues, it's always an easy process. Never have had an issue with my vehicle being taken here.

Omaha has a super hero in their midst and may not yet know it! This mans name is Michael and he…read morecame to our rescue on a SUNDAY with a smile on his face. We live in MN and after packing up our suv at the Omaha hotel to head back home, somehow the auto start push button was stuck pressed down. This hero answered my phone call, while out running errands and said he'd swing on by. He not only very quickly and inexpensively dismantled it in a hotel parking lot he made it so we were able to drive the 6+ hours home without a worry. We can't thank him and Evelyn enough for stopping their Sunday plans to help a random family. Top NOTCH Quality - amazing - work!! THANK YOU!

Michael and Alex are my heroes!!! Our brakes started grinding 2 days before we needed to take a…read moreroad trip. They got us in the day I contacted them and, after doing a thorough check to make sure it was necessary, replaced the front rotors and all 4 pads. They were super helpful and kind, and showed us the old parts so we could see what was going on. They went above and beyond the service requested and are a great value!!

I cannot say enough positive things! Honest and genuine good quality work and service. Something…read morevery rare today! A++++

After many dealerships/mechanics said they would not work on my 2011 Mercedes - we finally found…read morethese guys. Called them and towed it there same day. They quickly found the issue and I had my car back within 48 hours. My car has been running fine since then and I would return if needed!

I had been getting my oil changes at Jiffy Lube for the last five years simply because it was fast…read moreand familiar. That changed after I tried Christian Brothers Automotive during a grand opening when they were offering free oil changes. I liked the experience enough that I decided to give them a shot again for my next paid oil change, and that's when the difference really stood out. Jiffy Lube's main advantage is speed. You stay in your car and you are in and out quickly. But Christian Brothers wins in almost every other category. The waiting room is clean and comfortable (even have cell phone chargers), the people are genuinely friendly, and the pricing has actually been better in my experience. I also appreciate that my car is returned clean, without the greasy or rushed feeling I sometimes had before. Scheduling is easy too. Their website makes it simple to book an appointment, so even though it is not a drive through experience, it still feels efficient and well organized. If speed is the only thing you care about, Jiffy Lube works. But if you value service, cleanliness, and feeling confident about who is working on your car, Christian Brothers Automotive has earned my business going forward.

About two years ago, they replaced a battery and charged me $375. I was shocked, but had too much…read moreto deal with having just moved here, so I paid it. Fast forward to now. Their 5 year warranty battery gave out in less than two years. I got a new one for $129 at Walmart. CB didn't seem to want to deal with the warranty, telling me on the phone they need to check the vehicle to see why my car was draining the battery before any talk about a refund or partial refund. The battery had side posts. CB used old stripped posts that caused my battery to only have a weak connection at best. The result. My car got stranded just off a freeway ramp. I had to wait two hours for AAA to get there and tow me to a place that discovered the issue right away and replaced the battery posts with new ones. Now it runs perfectly, no thanks to UnChristian Brothers. Needless to say. They lost a customer.

The team at discount tire were incredibly friendly and were able to price match my brand new…read morewildpeak AT4/Ws. Highly recommend this location.

During my walk-in visit after purchasing a four-tire and wheel package online, I was greeted at the…read moredoor by a new associate. Although I had a scheduled appointment for two days later, I was encouraged to come to the store if I was flexible. They called to confirm that all my items were there. The associate was friendly, and the manager informed me that she was still in training. She quickly assisted me with the check-in and paperwork. Given that it was a walk-in appointment, the estimated service time was impressively accurate at 90 minutes. However, I did notice that the bathroom did not have a working soap dispenser. As I was leaving, I realized that she had forgotten to charge me for the alignment, which I pointed out and paid for. However, after driving about five miles away, I noticed that the alignment had not properly centered the steering wheel; it was noticeably off, around the 1:30 position. I returned two days later to have the tires retorqued, and the staff apologized for the alignment issue. They fixed it within 45 minutes, even during a very busy morning.