I'm going to do a Google review as well as it seems the business does not have a presence here on…read moreYelp. I was on vacation with my dearest friend for a week in Ocean City, Md. We planned an outing to go see Furnace Town near Pokeomoke City. Her car had a slight grinding sound that we were concerned about. The day of the outing, it was much, much worse. We searched for a Toyota dealer and found the one in Pokeomoke City. They couldn't help us! We were shocked! She is a loyal customer, we are 4 hours from home (New Jersey) and driving a car that is possibly dangerous and they wanted us to come back the next day! We drove to the Napa center across the highway and they too were too booked up to even look at the car until late afternoon and then do repairs the next day! We were stranded 45 minutes from her house in Ocean City, driving a dangerous car and being turned away at each place. The kind guy at NAPA said "see the red roof across the street, try there, they do brakes". We did - and Steve was our savior! What an incredibly gracious and kind man! Not only did he immediately pull the car he had in the garage out and pull hers in to look at it, but once we knew it was truly dangerous to drive, he called Enterprise across the street, got us on the phone with them for a rental, and since we would have to wait, drove us across the highway to a diner so we could get lunch and wait. When Enterprise let us know they had a car ready, but they couldn't come to us; Steve to the rescue again by sending Michael to pick us up, drive us to Enterprise and then he waited to make sure we got a car! Steve kept in touch with my friend via text, letting her know when the parts came in,(and he had to call numerous places to get the parts too) all the costs, and when the work was being done. His labor costs were more than reasonable and the work was done quickly the next day. Gracious, kind, thoughtful and truly was our hero! Oh, and if you stop in, be sure to give Chance, the adorable in-house pup a treat! Thanks Steve and crew!

I have taken several of my family vehicles to Jimmy at Gibbons, and they have always done good work…read moreat a fair price. Did exhaust repairs. A/C work, etc. Good local shop.

Burnett White is the number one choice on Delmarva for efficient, effective, and professional auto…read moremaintenance and tire needs. My family has been using them for 25 years and will do so for another 25.

Being a single woman, I've had multiple car shops in the area try to take advantage of me - except…read moreBurnett-White. They're always thorough and up front with recommended repairs. One of the techs even brought one of my air filters out to show me that it needed replacing, unlike other shops that have just tried to upsell me on things I knew didn't need replacing. I might be a woman, but I'm not dumb. The shop kitty is an additional perk of getting work done here!

Great service. Will be honest on what is needed and will not nickel and dime…read more Xxxxcccccc Xxxxx Xxxxxxxxx Xxxcxxxcxxccccx Xxxxcccccxxxc xxxxxxx xxxxxxx xxxxxx xxxxxx xxxxcccccc xxxxxxxx

There was a time, probably about 5 or 6 years ago, when the customer service at Pen Total Car Care…read morewas unmatched. I mean, multiple times I would bring in my car with an issue and they were honest and helpful. one time- they even refused to take money since they didn't think there was anything wrong with my car. Then, a year ago, my husband took his car in and it was like a completely different place! Didn't fix the issue with the car and didn't particularly care to make it right. I'm wondering if there's been a change in management or ownership because the experience was like night and day.

Earlier I gave a two star review because I was told by an outside party that my brake fluid was…read morechanged when it did not need to be. I felt, based on the input, it was a needless expense. I have sense learned that it was appropriate and would like to withdraw my earlier two star review. My apologies.

Can't recommend this dealership more. They made buying my car such a smooth process and were very…read morecommunicative. I recommend talking to Clarence or Jaron.

A great, honest, and friendly place to get your vehicle fixed. The owner is honest, respectful and…read morestraight to the point. Won't charge you or try to sell you anything that you don't need. Called them on Tuesday at 3 PM for an inspection and my truck was on their lift the next day by 8:30 AM. Car was inspected, oil change and tires rotated before I knew it. Will definitely be bringing my car back here again.

Professional and very thorough in their service. Repair was quick and I would definitely use them…read moreagain. 5 Stars

Top service provider, honest and on time with work as promised. Local and reasonable rates…read more Recommend highly.

Rondell and his team were very professional and patient waiting for me to bring my car back for a…read morereinspection. With their work I was able to go to DMV and get my plates. Ron

great staff they do great work at a reasonable price…read more they get all my business from now on

These guys are great. Fair prices and A+ customer service.read more

First of all, I want to thank Gloria at the front desk for being so reasonable and caring for my…read moreissue she showed me nothing but respect. I brought this car to Salisbury transmission in the summer time of 2019 to get fixed. They originally told me I needed a new engine and the price would be around 2600 for it. I expected for them to look at the whole car and tell me what was wrong later down the line once the 2600 was paid they told me the transmission was not working and wouldn't kick into gears which we had to pay a total for the transmission of 3063. Then months after that, they tell me the transmission is out and that it would cost 3063 to get fixed. We pay that which was very troubling I asked if everything was good and even brought the car back 3 times because it was not driving right. Because I live in Fort Washington, Maryland but go to school at Salisbury university. They said it's completely fine, but I had a feeling things were still messed up. Later, I take it to the mechanic & he said they did a half ass job, they didn't put things back, had two busted axles that were leaking and greasy (that they never mentioned it and let me go home like everything was fixed properly). If it wasn't for God almighty I wouldn't have made it across the bridge safely and back home. THIS is not the place to go to find people trustworthy and worth your money because they are terrible and mechanic are not knowledgeable. I pray you guys read this review because if not you could end up just like me. They may respond and try to give an excuse or cover they tracks to pretend they are so good but they messed my car up and put my life in jeopardy going across that bridge with a car that was 100% to make it home. And that's why I'm writing this review; be AWARE who you trust. Im working with this company on handling the issues that has taken place while they are working on my vehicle. I will update my review later to see how they handle this situation.