The current mgr Sofia needs customer service training she's telling you stuff that CarMax wouldn't dare authorize and it's quite pitiful having brought several vehicles from various locations she is doing too much read more

I was selling my car and filled out all the questions honestl they gave me an offer for 1200 dollars they knew that the car would not start I had to hire the tow truck to bring it up there after the tow truck left they came back and said they could offer me $400 and that was it. I had turned down other offers and then got stuck with that they bate you in and then change the offer when you have no other choice to accept it I have already paid $280 to have it towed I would never recommend them ever very dishonest and misleading read more

CarMax - This was the offer that I had until I got there and once again I answered all the questions very honestly - Car Buyers Near Me - Salisbury, Maryland

A Truly Unbelievable Experience with CarMax - They Stand by Their Guarantee! We purchased the truck of our teenage son's dreams--a 2019 Chevrolet Silverado--only to discover serious transmission issues within 45 days. Initially, the CarMax mechanic didn't have the tools to diagnose the problem, so the vehicle was sent to a local specialist. The issue wasn't found right away, but it eventually surfaced. What happened next blew us away. I never would have imagined this outcome in a million years! CarMax, and more specifically their manager, Hannah, demonstrated a level of service that is almost unheard of. Not only did CarMax purchase back the vehicle, but they refunded every penny, including tax, title, and license fees--something I didn't think was even possible. This experience speaks volumes about CarMax's commitment to their customers. They ran the issue to the ground and went above and beyond to make things right. If you're looking for a dealership that stands behind their word and truly cares about the satisfaction of all I'd definitely check out Carmax of Salisbury, MD. read more

At 69 years old ,this ain't my first car buying rodeo!! My experience was fantastic-no pressure; no creepy salesman up your butt-they simply answered my questions. The process was seamless and everyone was professional but loose. I dealt with multiple employees and not one tightass in the building read more

I traded my car into CarMax in CA before driving cross country with my husband to our new home and had a good experience out there as well. It was less than I thought I would get but my front end also had some cosmetic damage, so that's a large part of it. However, the process of trading it in and getting money quickly was supremely easy- WAY easier and more reliable than private sales in my opinion. Then once we got here we finally decided to go back to CarMax for a car purchase and again it was very easy. No haggle stress, no super long day, just testing driving and buying. Pretty simple. Our sales agent was great and all of the staff have been really great ensuring that any issues that have occurred after we purchased it within our warranty period were addressed. Super happy with our decision to use CarMax and would recommend it! read more

Sold my car - it was so easy, Devon Tucker. Needed a copy of the title for plate transfer, and it had been a couple of weeks since I sold the vehicle, Amy in the business office was AMAZING!!!! Within 5 minutes she e-mailed me the Title. I'm still in shock at how easy it was. To Amy and Devon - thanks for being so nice and efficient with both transactions. read more

If I could have given zero stars I would have. Absolute worse car buying experience I have ever had. The GM Mathew seem to be ok but his two assistant manager under him. Completely unprofessional and make up there own rules when confronted by a problem and when proven wrong by there own Carmax website and corporate team they just don't want to talk about the problem and told me I should probably buy a car somewhere else. In all fairness when I called Corporate they were top notch and extremely polite and responsive. In this case two bad apples spoiled a batch. I will never shop at carmax again. read more

BAD CUSTOMER SERVICE & MANAGEMENT!! I drove from ocean city to check out a vehicle they had it listed online. When walked in an employee named ( Hannah )greeted us and offered her help , I told her exactly what I am looking for she said let's get on the computer and find out . After searching her inventory she told us we don't have any of this vehicle on our lot . So I replied I saw two of them last night on your website one was gray and the other one was black with red interior. She answered we never had anything like that . So I believed her and I thought I was confused with other dealers so I left and I was going to Pohanka next door to checkout a vehicle. When I left the store and I got on the main highway my wife noticed the two cars we came for parked next to each other on the front line . So I decided to go back because I assumed there was a misunderstanding or maybe that girl is new and didn't know what she is doing. As I walked in she was in the front so I went to her and I said politely " I jus saw the black car I told you about parked upfront next to a gray one " she said after her face got all red this one is sold !! you can see it if you like but you can't drive it " so I asked her why you didn't tell me that the first time ! ? She didn't answer me and said would you like to see it ? I said no but I would like to see your manager. She turned around and went to two men sitting on a desk on the side and started telling them a long story while they were looking at me !!! Eventually one of them came over his name was (Jason or Justin )and told me this car is not for sale and it was ordered for someone and was never listed on the website !!! So I told him , then how did I know about it and the exact details ?? And why she didn't tell me that when I asked her about it the first time ??? His response was I wasn't there and I don't know what she told you exactly . !!!!! without any apology or trying to make me feel better he said we can show you the car but you can't drive it . I replied no thanks and I walked out . When I got in my car I opened their website and that car was still listed for sale . What a joke!!! Bad customer service and bad management ! Very disappointed. read more

CarMax - Toyota - Car Buyers Near Me - Salisbury, Maryland

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Sold my car to Carmax, in and out within an hour with a check in hand for the amount they quoted me on line. No problems at all!

Took my son to buy his first vehicle. Traded his old car in, signed paperwork left with new car. Almost a month later I get a certified letter from a tow company in Baltimore area for the car I traded in. The car had no tags on it because I turned them in. I sent emails and a manager said she was working on it. That was November 26, today is December 23. Bad business practices. All I asked for was a letter clearing my name from this. Make this right Carmax. read more

Great service. Friendly staff. The cars are clean and reliable. Any problems are corrected right away in the service department. I would definitely buy here again. read more

Awesome staff, very attentive, polite and professional. I went to sell my car and they were quick to process, Especially Sophia who was great to work with. read more

Shopping for a vehicle online, being able to consider inventory from across the country in the search for what best met my needs was a far better experience than trotting from one dealership to another to see a fairly limited inventory. Once I found what I wanted, getting the vehicle transferred to the local CarMax location was hassle free - again from the comfort of my PC. Once the vehicle was on site, our CarMax associate facilitated a no-pressure test drive that rolled right into a purchase with affordable financing without being shuttled from one office to another. read more

I had a very bad experience at CarMax in Salisbury, Md. The trade in process went well and the offer for the trade in was decent. However, I noticed several cars on the lot had damage or rust on them. I picked a 2017 Honda Civic to purchase. Before I signed the papers to purchase the vehicle, I mentioned to the salesperson Brittany-- that several repairs needed to be taken care of. There were a few dings, a large scratch on the bumper and a filthy windshield with suction marks. She promised these would be taken care of that day. At first they said it would be taken care of that day and I would be given a rental. Then I was told to come back the next day and the repairs would be made--the reason given that I was not yet in the system. I took the car back the next day for the repairs to be made. They called me the next day in the early afternoon and said all the repairs were done. I thought it was too quick to have all the repairs done. After work I went to pick up the car. They only repair that was made was the scratch to the bumper which was did in a sloppy manner. The paint they put on the scratch did not match my paint color. I looked at the work order receipt they spent exactly one hour on my repairs. I had everything in writing - Hannah filled out the work order. She exhibited a poor attitude through out the process. I then spoke to the manager Shawn who refused to fix issue the issue, he is the General manager of the Salisbury, MD dealership. He stated his dealership does not detail any of the cars on his lot. He kept telling me to just return the car. He also stated I could go to a car wash and get the car detailed and he would reimburse me $50! The repairs on the car were at minimum several hundred dollars to fix. I even hand a windshield shop in Delaware look at the windshield/sunroof and the gentleman there said, CarMax should atleast refund me a few hundred dollars. I feel the manager Shawn tries to intimidate customers. He stated the repairs meet my standards. I then stated "whatever happened to meeting the customers standards" he then went silent. I do not think this car max location is trustworthy, because they did not honor what they Put in writing. Also, the car financing software they use is not accurate and is deceptive. They only offer you 2 options instead of three. Be very careful when dealing with this location--- they are ok to sell a car-but do not purchase a vehicle from them. I also called the CarMax 1800 customer service phone # on Friday about my complaints. I never received a call back from the rep named Jennifer even though I was promised a return call by Monday. I finally called her back on a Thursday. She said she had chipped her tooth and had surgery and was unable to call me back! She did not listen to any of my concerns. Overall a horrible experience with CarMax Salisbury, Md. read more

I decided to sell my car and went to the CarMax web site. I went to the Salisbury location with my quote. From the minute that I walked into the store I was greeted by members who were personable and efficient. They checked out my car and test drove it. Faith, a member of the staff, helped me with the paperwork. She was very efficient. I walked out a little later with a check that was the exact price of my online quote. read more

I'm going to leave this short because I'm so pissed I can't use my phone like I want to but short story,, my husband and I bought a car and waited a week for delivery. That was fine and we accepted it. Yesterday my husband got a confirmation email and text saying it would be delivered next day, no problem. The morning it was supposed to arrive we got a call and they said that the car wouldn't be delivered for another week and they were unwilling to drop the price even a little or provide a rental just for the day to go to the store and do some errands, givin we already waited a week. I'm beyond angry and we canceled service with them all together. read more

Once we found the right car for our family by searching the inventory online, we were able to have it transferred with ease. I was contacted immediately by incredibly friendly help. All of my questions were answered completely, the car was here well before the end of the promised time frame, and I was able to buy it the next day. The car was so clean, better than what I expected, but the real difference between Carmax and any other used car dealer is the employees. Everyone I interacted with was genuinely happy to help, followed through as promised, and went out of their way to find out what my needs were and to meet them. It's been two weeks and we love this car! I was contacted last week to see if we had any issues they could take care of (we do not), and my plates were delivered via Fedex yesterday. I can't believe how pleasant the process was. I've only ever bought used cars, this is my first experience with Carmax and I'm of the opinion that shopping anywhere else is a waste of time. read more

I never buy new cars - found the one I was looking for in Virginia Beach - they transferred it to Salisbury free and once it was ready I checked it out and decided it was what I wanted. But, there was a MINOR mar in one fender and a tiny tear in the armrest - they insisted on fixing those so I took it home for the weekend to make sure everything was working right and took it back Monday morning - they gave me a loaner and 3 days later fender looked brand new and the armrest was replaced! EVERYBODY at the dealership was extremely friendly and wanted to make sure I was completely satisfied! read more

From the first time we walked into this establishment back in November of 2017, the customer service was beyond... We had to have our choice vehicle shipped from another dealer, all went smoothly... Decided to change our provided loan with another lower interest, worked out the days, since we were out of town... Had an issue recently with vehicle, and thank you so very much CarMax for standing with your customers, my husband said he didn't even need to demand , they just said we got this Even my husband said the mechanics had great customer service... Will return to this dealership and highly recommend... Thanks again read more

It has been several years since I purchased a vehicle from a car dealer. We went to several dealerships and spend many weekends searching for the perfect truck. In the end, CarMax was the only dealership we will ever deal with again. They had the best deal, and they were so easy to deal with during the car buying process. The next time we need to purchase a vehicle we will skip the other dealerships and head directly to CarMax. read more

While the car I purchase seems like a good deal, my credit was by 4 different lenders even though I told them I was paying cash. That significantly lowered my credit score by over 50 points. read more