I recently had my SUV repaired at Caliber Collision, located at 1710 South Salisbury Boulevard in…read moreSalisbury, Maryland. I truly appreciate and respect the business for the excellent service I received. The communication was outstanding--I received daily updates throughout the repair process. Marc was especially supportive, professional, and helpful, which made the entire experience much easier. This entire business is about making the customer happy! Thank you, Caliber Collision, for your quality work, great customer service, and professionalism. I truly appreciate your business!

We drove almost an hour to this Caliber Collision location because they were unable to provide the…read moremobile service option. The shop also closes fairly early, so we arranged for them to leave the keys inside our vehicle since we had an extra set. When we arrived, the keys were not there. What followed was weeks of unnecessary frustration. We spent significant time searching for the keys and trying to contact the location, but it was nearly impossible to reach the shop directly. Our calls were routed to overseas customer service representatives instead. We were told several times that the keys had been mailed to us. That was simply not true. After approximately a month of waiting, repeated calls, and being told the keys were on the way, we finally had to drive nearly an hour back to the shop. An employee then simply handed us the keys, they had just been there all along. Another disappointment was that the replacement of the rear windshield/back window wiper was not handled as part of the repair process, and this was not clearly communicated to us. The actual body work was acceptable, but the poor communication, difficulty reaching the local office, failure to follow through on a simple agreement, and repeated inaccurate statements about our keys made the overall experience unacceptable. A customer should not have to spend weeks chasing down their own vehicle keys and then make a two-hour round trip to retrieve them after being repeatedly told they had already been mailed.

Jan 30, 2024 had to drop vehicle off for minor repairs ( do to automatic car wash brushes…read moreseparation of trim ( see photos ). Today Jan 31, I was called that it was ready. ( see photos ). This body shop has always stood by there Profession and have done a great job on my SUV ..I would gladly recommend them. As well price is affordable. See photos

All I can say is WOW! A huge branch fell on my windshield and hood during the last big storm. My…read morebrother in law recommended Kelly's to us and I'm so glad he did. They did such a great job! My car looks better than it did before the branch fell on it. They even detailed the car to remove all of the glass shards that were all over the interior of the car!

Best shop in Salisbury, hands down. They got my repairs done right the first time. Customer service…read morewas on point. I appreciate all of the amazing staff at Caliber!! I will be back!! Thank you!!

I was visiting the Salisbury area. I had a small accident where I backed into a parked car. The…read morestaff at Caliber was super helpful and allowed me and the other car's owner to bring the vehicle in for an inspection. I waited as they performed the estimate. The estimate seemed super reasonable and they accept insurance. Definitely recommended.

Would give 0 Stars if I could…read more Went to them to get a simple headlight unit replacement. They told me they would order the part and it would be in within the week. 2 and a half weeks later they still did not have the part and gave me excuses such as several people were sick and they forgot to order the part. That is fine, people forget things but I called several time across the two weeks and every time they said the part would be in soon, I was not notified that the part had not even been ordered for the first 2 weeks of waiting. They then decided to give me a very rude attitude because I had the audacity to question their reliability. The lady on the phone decided to have a rant with her coworkers with me on the phone to hear. I cancelled my order and immediately found a new shop which was able to get the part in less than 48 hours Save yourself the headache and just go to John Pledgers auto body shop, they are very professional, respectful, and do not give runarounds

These people need to be shut down. A deer hit the side of my truck, and I took it to them to get…read moreestimate and how long it would take to be fixed, They said they would split the $500 deductible I had for my insurance. I should have read reviews, before I took it there. They said they could have it done in a week. We are a 1 car family so our insurance would pay for a rental car for 30 days. 40 days later they said they were done. Needless to say the work they did was terrible. We weren't happy at all. My truck is 2 tone and the paint on the bottom wasn't lining up, they had overspray inside on my door panel. They do horrible work. Had to wind up taking it to Seaford Ford body shop. They had it for 1 week And it was perfect !! Avoid S&W at all costs

Carvana delivered my truck with an extra scrape on the rear fender flare. They told me to take it…read moreto this shop and send them the estimate to approve. All claims for this must go through silver rock which are less than helpful. I called up micro collision after i dropped my truck off and they immediately called silver rock and handled everything for me when i mentioned my issues with the claim service. After that they got it done in a day! looks brand new! highly recommend these guys

spectacular service from beginning to end. the owner was such a kind, knowledgeable and patient…read moreman. I will be using them going forward & dont mind the hour drive for superb service!!

I cannot recommend Clyde's car repair enough! I was 2 hours away from home and the car would not go…read moreinto park so i towed it to Clyde's, and they quickly diagnosed it without trying to upsell me on unnecessary repairs. They were honest, fairly priced, and took the time to explain exactly what was wrong. It's so hard to find a mechanic you can trust, but these guys are fantastic and knowledgeable.

My heater fan died in December and I went to Clyde's for repair. It was near Christmas and I…read morethought I was going to have to wait a couple of weeks because of the holiday. They worked me in and fixed the heat just before we had a cold snap. They did great!

Winston's is the spot for Dub's. I am reluctant to write…read morethis, as Winston's is a true old school mechanic's shop, and can only handle so much business before they start with the "Maybe we can squeeze you in" malarkey. As far as I can tell they started working on VW's back in the air cooled days and transitioned nicely into H20 cooled. I had a Westfalia in the 90's and had planned on going there, but ended up fixing it myself. I take my V6 VW there now and the few times I have needed work, they dial it in qwik and correct. There is few qualified "euro" mechanics on the East side of the Eastern Shore, and some of the qualified ones, are criminals. Winton's is he spot if you maintain a Vdub. One of the perks of a visit to Winton's is taking a tour of the VW graveyard/parts yard/personal collection 'round back, good times - I tell ya, good times.

So the car finally came back. Nine weeks! Nine weeks I had to rent a car because it was being…read moreworked on. If you see my previous reviews of caliber collision, I held my final response for this last post. I must say, at the end of everything, the car was perfect! I mean absolutely pristine. I came they're ready to rip them a new one and they delivered what they said they were going to deliver: a complete repair and restore. The manager and mechanic on the case explain to us in detail how much work was involved fixing this car, what with all of the new technology the Japanese put into these Hondas, it took many, many weeks to repair and much work went into it. Between that and delivery times for parts it was truly a Herculean effort to have this vehicle returned to almost show room quality. My only critique, and the reason I gave it for and not five stars, was because communication with caliber during this time. Unreliable and sometimes not quite accurate. They weren't really forthcoming with how long this would take, and I do understand why now but I kind of wish they would've told me all of this in the past 2 1/2 months. It would've made my experience much more palatable if I had known the size of the job. So, the bottom line to all of this is that despite I feel that communication was somewhat lacking, I feel that the job they did was nothing short of amazing. Honestly, for the big, highly involved, technical work, they were certain the ones to go to.

Well just got off the phone and my car still isn't ready. It's been almost 2 months for my bumper…read morerepair. I have paid for a rental for 3 weeks after what the insurance company covered. When I called today, she said my car was next in line for painting but I received a text 2 weeks ago saying that same thing. I am disappointed and wish I just drove around with a broken bumper at this point. However after reading the other reviews, I am definitely not alone. So crazy! There was no I understand that this is a hardship, no I apologize, just silence after telling me my car won't be ready until the 16th. I couldn't believe it. So far, I am giving them a half star for the phone call that could have been better.

I came in to get advice on installing a license plate mount. They were non-judgmental, friendly,…read moreand helpful. I will definitely be coming here again!

update. Both the manager and owner were kind enough to respond quickly to my complaint and made…read moreoffers to reschedule my inspection the next day. I was unable to accept their offer(s), but i do appreciate them making contact and apologizing for the delay, and their attempt at making it right. For that reason I have increased their review rating. It is obvious that they do care about the customers who visit their business.