We had used Ray's in the past and felt comfortable calling him again, however, either he has sold…read morethe business or hired a completely incompetent man named Chris. Without going into the specifics, we've been without a dryer for 2 weeks and have given $ to buy parts a week ago with no contact until we said we'd reverse the payment. Even then, while waiting for Chris to call/show up, it didn't happen. We cancelled and will try to find a more reliable business. It's a shame as Dave was very helpful.

Great, efficient, reasonable, explains everything. Helps you avoid unnecessary repairs.read more

My husband and I recently bought our first home and needed to find a refrigerator. We stopped by…read moreHomewise Appliance in Roseville and were lucky enough to work with James. From the moment we walked in, James was incredibly friendly, knowledgeable, and patient. Buying appliances can feel overwhelming, but he made the entire process smooth and stress-free. He took the time to answer all of our questions and helped us find the perfect refrigerator for our new home without ever making us feel pressured. We truly appreciated how helpful and genuine he was throughout the whole experience. It made a big difference, especially during such an exciting (and sometimes hectic!) time as becoming first-time homeowners. If you're shopping for appliances, I highly recommend asking for James. Thank you again for making this such a great experience!

Warranty Misrepresentation, Management Silence, and Zero Accountability…read more I am extremely disappointed with Airport Home Appliance and would strongly caution others before purchasing extended warranties here. In May 2023, I purchased several major appliances under Invoice #SOA52784 and made it clear that I wanted the appropriate extended warranties for my appliances. I relied on Airport Home Appliance's expertise when selecting both the appliances and the warranties. No documentation was provided that would have allowed a reasonable customer to verify that the warranty sold was incorrect or incomplete. Fast forward ~1.5 years: my Café induction range (stove) requires a $1,200 repair. This is exactly the type of failure extended warranty coverage is intended to address. Beginning November 20, 2024, I contacted Airport Home Appliance repeatedly (Nov 20, Nov 26, Dec 3, early Dec, and Dec 10) requesting warranty assistance. Every single time, I was told that a manager would call me back. No one ever did. When I finally received a written response from the store manager, it referenced the wrong appliance entirely (the refrigerator) and failed to address the actual issue: that Airport Home Appliance sold the wrong warranty and provided no documentation to reasonably identify the mistake at the time of purchase. The response simply stated that a warranty could not be added now -- completely missing the point. Since that response, Airport Home Appliance has gone silent. This experience shows: Poor warranty guidance at point of sale No documentation transparency Repeated broken promises of management follow-up Incorrect and careless responses from leadership Complete lack of accountability once payment is made For a company selling high-end appliances and extended warranties, this level of customer service and post-sale support is unacceptable. If you are considering Airport Home Appliance, be aware that once there is a problem, you may be on your own.

Looking for a natural gas oven range the cheapest available for Easter to cook for family and…read morefriends Tomorrow

Dan the Man really IS the Man! I would recommend Dan for any…read moreappliance repair. Great communication and reliable and reasonably priced. Thanks Dan!

Getting regular maintenance of my computers, smart phones, printers at Best Buy has been a most…read morerewarding experience. That same kind of loyal and helpful service occurred today with a purchase of a new phone, my being helped by Taylor with final completion of transferring the data by Uriel from the one phone to new one with many questions asked but also pleasantly and helpfully answered made my experience there again memorable and appreciative.

Updated: DO NOT BUY…read moreAPPLIANCES FROM BEST BUY! Before you spend thousands of dollars on appliances, spend a few minutes on the internet and you will see that it is wise to avoid buying appliances from Best Buy. Many customers report horrible experiences with Best Buy appliance purchases, citing recurring issues like damaged deliveries, subcontracted installers making mistakes (or causing damage), repeated delays/rescheduling, and poor customer service, especially with warranty repairs or resolving delivery problems, leading to frustration and prolonged waits for working appliances. Common complaints involve scratched floors from installers, receiving dented or improperly installed items (like wobbly fridges), and difficulty getting issues resolved, with some customers stuck in cycles of failed deliveries or lengthy repair waits. My son has spent over 11 hours waiting for the delivery of the washer and dryer that I purchased for him. Then, they (third party delivery service) brought the dryer but "forgot" to bring the washing machine. They also brought the wrong plug for the dryer and said they didn't have any of the correct one in stock. They left the wrong cord and marked it as delivered. Then, a week later, they brought a broken washing machine... In store won't help you, they make you call the call center. After multiple phone calls and multiple hours on the phone, we now have to call a different number to talk to the "large product fulfillment resolution" center. This has been an absolute nightmare. I am a member of the "My BestBuy Total Membership" and have had no issues with in-store local purchases and customer service, but I will never again buy an appliance from Best Buy.

John is great. He will go the extra mile to save you a buck…read moreand can fix damn near anything. He is an all-around great guy/business. Highly recommended!

The drum on my dryer stopped rotating. John was able to come within a day of calling him, although…read morehe noted that's not always possible. With parts changing constantly, he had one on hand that fit perfectly, and' he had ordered a backup - just in case. His proficiency and knowledge were amazing, and I appreciated his recommendations for getting the best out of my machine. I'm so pleased that I was able to get such good service!

I'm a professional. This is the 3rd time in three years on three separate jobs I tried using this…read morelocal plumbing supplier. I went in for three common parts in common dimensions. They didn't have one part --a 1" spring loaded slip flow check valve. They didn't know what a 'crack pressure' on a spring flow valve was. Only had a hing valve. That only works for horizontal positions & one vertical position when flow is against gravity. Not my situation. I felt I was going to get it BC of --some reason. So I bought. It was larger than the install dimensions of the job piping so I would need bushings. Great now I will look like a rookie plumber. A 'Rube Goldberg' install. So pro that ... After driving back to the job I decided there was no Zombie Armageddon. I went to HD got the CORRECT PARTS in stock. Three parts for $20.00 w/ a snack @ HD as opposed to 5 parts @ Ferguson for $50.00 w/out a snack. What? I'm a licensed CA plumber. Never going back there again & I had accounts w/ them for YEARS in Salinas Valley. Zero stars if that were possible.

This is not a product review - since we have not received our order yet, but it is DEFINITELY a…read morecustomer service review! Amy C. at the Grass Valley, CA location of Ferguson Plumbing assisted me with my selection, color match and order. She was personable, professional and had great follow through on the item I wanted. It was originally deemed unavailable-backordered. But she searched for us until she found one in Kentucky and worked to acquire that one for us! We have always had great service at Ferguson's and highly recommend Amy C. if you have any plumbing/remodel/new construction needs!

Woke up to a dead refrigerator/freezer.. Got a referral to Steve.. by 4PM in the afternoon he had…read morearrived, fixed the unit and was on his way.. Highly recommend this quick friendly and efficient service.. Thanks Steve.

I have a home warranty that covers my appliances. The technician arrived early which in most cases…read moreis a good thing, but I was still driving home from work to meet at the agreed upon time and the technician was unable to wait. I called to reschedule and no one ever returned my call. I had to make a second claim with my home warranty and Appliance Paramedic refused to take the claim stating their technician lost time and productivity for the first call. Not a good example of treating customers like you want to be treated. To top it off I received a bill in the mail from my home warranty carrier for $75. The $75 was the fee for Appliance Paramedic coming out to my house for the service call that never happened. So, Appliance Paramedic did not loose any money, I did. Now I have to pay the $75 service fee to them for a service that never happened and to another appliance repair company who is actually going to follow through and fix my dish washer. What a lousy way to do business in a small town. The good news is word of mouth gets around.

Bought a faucet from Ferguson about 7-8 months ago. Installed it a customers house.. fast forward…read moreto 4-27-21 faucet pull out hose began to fail. I didn't pull the faucet just thought I replace the hose. They gave me a brand new faucet with very few questions asked. Customer was happy!!

Whether you need plumbing supplies and parts, light fixtures, hardware, or fixtures for your…read morebathroom or kitchen, Ferguson Showroom in Truckee is the place to go. In the years we've owned our house at Tahoe, Robert has saved us both money and time. He knows the products offered by a wide range of vendors and has helped us to easily identify products that fit our needs from a huge inventory of possibilities. From the time of purchase, to the time of delivery or pick-up, the employees at Ferguson in Truckee provide great customer service.

They came the day after I called to fix my dryer. Did a great job for a great price! Very happy…read morewith their service.

Steve was able to quickly diagnose and fix our Samsung refrigerator today. We greatly appreciate…read moreyour help