The dentist is very good, the front office is terrible, they mis-manage appointment times and are…read morenot apologetic about it. Had a 3:20 follow up appointment today (this is after a $2500.00 SURGERY) no apologies for a 30 minute wait, when I asked about how much longer she said 10 minutes, I walked out. There are other places to go that are professional.

My first office visit was wonderful. The front desk is organized, and Dr. Rusanowski is…read moreknowledgeable, thorough, and spent a lot of time explaining my personal situation in great detail. His dental assistant was terrific, and was very professional, experienced and efficient using the digital x-ray machine. The appointments receptionist was efficient and details. Bravo all the way around.

When I found out I needed extensive dental work, I saw that it would be unaffordable in the U.S. I…read moreooked at options in Mexico, of which there are a lot, but needed a way to chose between the options. Beyond Borders Dental had good reviews, so I contacted them. They helped me choose a city and a practice that they endorsed - Nucleo Dental in Ciudad Juarez - and made recommendations for lodging in El Paso. The care I received from Nucleo Dental was superb, and the logistics with the hotel and transportation provided by Nucleo went smoothly. I found the assistance from Beyond Borders Dental in arranging my care with Nucleo Dental very helpful.

I am so Completely satisfied with my experience with Beyond Borders Dental !…read moreIn Santa Fe I was shuttled from one Dentist to another,$, and no procedures. I was treated immediately in Mexico, and was confident I had made the rite choice. Next door, I had new Progressive lenses put in my frame, with an eye test, for $ 90.00. Done in one hour. Amazingly efficient process. Thank You, Craig D.

I miss Dr Gibbs and his staff. I have been with this office for a long time and recently I have had…read morethe front desk be rude and seem as if they are bothered by having to help patients. Very disappointed.

Dr. Martinez has provided my dental care for several years - from evaluation to crowns. She is…read moreexperienced, knowledgeable, kind and caring. The staff, both office folks and hygienists, share her welcoming and professional attitude. Highly recommended.

It's tough finding honest & reliable people in any medical industry, but Dr. E and staff know their…read morecustomers well and make sure that your needs come first and literally treat you like family. I drive the 40 mile one way distance to see Dr. E because he's the only one I trust! Thank you Dr. E for taking such good care of my family and I over the last 3 years. Thank you for making my pearly whites shine like diamonds!

They had me scheduled to come in for my cleaning/exam and had stated before I scheduled, that…read moreX-rays would not be forced on me. Thus, I drove in the high heat to the office for my appointment even though I am older and the heat makes me fatigued and ill. When I got there they tried to force dirty ionizing radiation old school dental X-rays upon me. I asked if they had the new radiation free DEXIS CARIVU technology and they did not, but they had said prior that they would not force me to get dirty ionizing radiation scans. But when I got to the office, I felt tricked. They said they wouldn't do the exam without forcing me to be exposed to the radiation cancer-causing scans. They tried claim the x-rays are low dose as ever as the industry has lied about for decades. However, there is no safe dose of ionizing radiation according to LNT, just look it up. IONIZING RADIATION IS A KNOWN CLASS 1 CARCINOGEN. The only safe dose is no dose. Everyone should be asking for the new dental technology and RADIATION-FREE DENTAL EXAMS! These dentists should not be forcing cancer-causing scans on their patients. The first rule of a healthcare provider should be to DO NO HARM. Especially for children.

What went well was that the providers are very skilled at their job. They are also very patient and…read morekind. The way they administer the local anesthesia was great. Barely any pain. The only complaint that I have is that their communication is lacking. I recently had an issue with contraindications for the oral sedation and it would have been great to know from the beginning that this was what the issue was. I was initially informed that my insurance didn't want to pay for it. After that was resolved I did the procedure with no sedation but they couldn't finish. I was told to return the following Tuesday to finish only to find out that they only wanted to do half of the remaining work and that I would have to come back a third time to actually finish. I told them that wouldn't work and now I'm waiting for a cancellation because they are booked into next year. Just be clear please.

The office is great IF you can get in.. every appt gets rescheduled and using the online portal…read moreschedules an appt, but if you go in for your scheduled appt, they'll say you're not scheduled. It's been two years and I still can't seem to get an appt and I'm an established patient. Years between appts shouldn't be for established patients... unreal. The drs are great but scheduling absolutely sucks. Kicker- I get texts and emails non-stop to give them a great review so they can be "Santa Fe's best".... Why ask for a good review if you're not giving actual service?! Come on...

Horrible experience. I had scheduled a cleaning and they started out be taking x-rays even though I…read morehad x-rays taken six months before and told them where they could obtain them. They told me in order to get a cleaning I had to have x-rays. The assistant who took the x-rays and other photos was perfunctory in her duties and didn't respond when I told her what she was doing was uncomfortable. Dr. Cera came in a gave me a quick exam and then I was told I had to go back out to reception to wait for a hygienist. My wait started at 35 minutes past my appointment time. I waited another 15 minutes and told them I had to leave for another appointment. So I went in for a cleaning and never got a cleaning. Worst of the worst.

Although not in my network, They took me in for a dental…read moreemergency almost immediately, I cannot thank them enough For the wonderful job they did!

Excellent care by Dr. Parker and his team every time I have come in the past 6 years…read more In particular, Dr. Parker has a very personable manner that is truly comforting and always personally calls me at home after surgery. Impressive caliber of professionalism and courtesy among entire office staff, especially for Santa Fe!

The care I have received from Dr Parker has been excellent. He is compassionate in his approach…read moreand it is obvious that he cares about his patients and about ensuring a positive outcome from his surgeries. The office staff and medical assistants are extremely pleasant and knowledgeable. The billing staff ensured that I knew what the charges would be before the surgeries and I have never been billed any more than what was estimated. They also work with my insurance to ensure that they obtain the maximum insurance coverage. I have had several oral surgeries performed at this practice over a period of a few years and have been very pleased with the results. I also have my teeth cleaned at Dr Parker's office and his hygienists are excellent.