This review is for: Jeff Schmitt Cadillac (COLLISION CENTER/BODY SHOP) I got into a fender bender about a month ago, and I've been pushing off getting my car into the shop for awhile (because its typically been a strenuous process for me). If I would have known how easy it was going to be, I would've been in there the same day. I worked with John Schum and Cheryl. I was so impressed by their professionalism, timeliness, organization, and attitudes. They made the process so easy, and it was very clear to me that they knew exactly what they were doing. I hope that they are being treated and compensated well. They are clearly a very strong asset for the Jeff Schmitt organization. I hope that I don't get into another accident, but If I do, I refuse to go anywhere else. Their cooperation and timeliness is the reason that I will be a returning customer, and will recommend this organization to friends and family. Thank you guys for your hard work, and I'm looking forward to picking my car up. Thanks again, - A happy customer read more

My car was backed into in a parking lot and had scratch and dents on passenger side. USAA uses Jeff Schmitt Cadillac body shop as a preferred repair shop so decided to use them. They contacted me immediately and set up an appt for next day for estimate... thought that was great. They gave me an repair appt on Nov 10 about 2 weeks later...also OK. Brought it in and never heard a thing for weeks and when I called the very nice women at the service dept desk told me how much work it takes to do the job and it was taking a bit.... hmmm. Then on Nov 28 I got an updated cost estimate --- they obviously never touched the car from Nov 10 to 28th. I called again to get an update and got another excuse about how hard this was to fix because the doors had to be removed... it was scratch and dent, no parts.... anyway... finally got the call to pick up car on Fri Dec 12, 5 weeks after drop off. Even taking into account Thanksgiving, this was excessive time to keep the vehicle for just scratch and dent repair. They could have had me bring it in later, closer to when they could fix.... so it was my fault that I did not do a good enough review of their history... Beware if you can"t afford to wait many weeks... they did a good job on the repair I do have to say... And to add insult to injury, since it sat un-driven for 5 weeks in the fringed cold, the day after I got it back the battery died. read more

I live in Texas but was in Ohio to bury my brother that had just passed on August 3. The night before we were returning to Texas (8/22) my engine icon came up on my dashboard. My A/C went off and my dashboard gauge for temperature quit as well. I called my dealer in Texas (Sewell Cadillac Grapevine) to see if they could help me get a service visit before I left for my 16-hour return trip from Ohio to Texas. Crista at Sewell called Zoe at Jeff Schmitt in Beavercreek and secured a service appointment. It turned out that my thermostat had gone out and impacted both my A/C and my temp gauge. On a Saturday morning...SATURDAY MORNING...Zoe got me in and turned around in under two hours...ON A SATURDAY MORNING! I cannot express how grateful we are to these two impressive young women for helping my wife and I get back home. The difficult and emotional week we had just experienced put us in a mindset of just wanting to return home...and these outstanding women made that happen for us. Saying thank you is not enough...but until we meet again...here is 1MM Thank Yous!!!!!!!!!!! read more

Top notch sales and finance team! Malcolm and Mario were amazing to work with and made downgrading from a truck to an suv seamless and affordable! We could not have asked for a better buying experience from an inviting atmosphere to persistence throughout the buying process that led to the purchase of our 2019 Chevy Blazer! Would definitely recommend to everyone! read more

Jeff Schmitt Cadillac - Car Dealers Near Me - Beavercreek, Ohio

I bought my first Cadillac a few months ago from Jeff Schmitt and was very happy with the service and my new car. read more

Jeff Schmitt Cadillac - Cadillac AT4 Premium Luxury - Car Dealers Near Me - Beavercreek, Ohio

Every time I deal with Jeff Schmitt, both the service and sales, it is a terrible experience. Between "trying" to rip me off with unnecessary ads-on's... not disclosed until an out the door price is given, up to the many service trips I've taken out there where they charge me to fix a problem, then tell me that that fix didn't work - and then charge me for another possible fix...... thus charging me for every mistake that are making. Most recently they charged $160 for about 1-1/2 minutes worth of work. Literally removing ONE bolt, un-sticking a seatbelt, and putting that same bolt back in. Jeff Schmitt dealerships are absolutely terrible. Unprofessional and poor service. Their salespersons concentrate more on hiding add-ons, than making sure you get what you really need. I can literally think of nothing good to type in here. Not one damn thing. read more

Rob listened to what we were looking for and only showed us vehicles that met our needs and was in our price range He presented us with numerous financing options. Rob was very pleasant and extremely knowledgeable of the Cadillac vehicle line. The perfect vehicle for us had just arrived at the dealership and was still being checked in. Rob took the time to get us a chance to test drive the XT5 that just arrived. We leased that vehicle. Our new Cadillac was ready at time it was promised and in perfect condition. The final paperwork was a breeze to complete and we were on our way in our new XT5 in no time. We will definitely recommend Rob to our family and friends. read more

Great doing business with Malcolm & Mario! Very nice people! They took good care of us thru out the whole process! Only been a day but love the CT4 so far! Looks good in our driveway! read more

As always, Malcom knows exactly what I am looking for in a car (as he put it, this isn't our 1st rodeo, lol). Malcolm and Mario made the process easy and enjoyable. Thank you both!! read more

My buying experience was spontaneous because I went to receive my 30,000 service for my current vehicle and realized the dealership had a couple of XT6 vehicles in stock. Camrin was an awesome sales lady and worked a pretty good deal for me. This is the third vehicle I purchased from Jeff Schmitt since 2014. I always have a great shopping experience with this dealership always. read more

I wanna THANK the Jeff Schmitt Team (Kelley, J.P., Nick, Jeff, Malcolm, Mario, Anthony and ESPECIALLY My Buddy Big Mike) for ALWAYS going Above and Beyond with Your Friendship and Customer Service after a Two Month Wait (because the Car was in a Program) they Honored the Deal and I Got My New '21' XT6 Today...this is How You Do Business #SomePeopleNeedToTakeNotes read more

Was sold a used 2020 Cadillac with a plugged tire on the inside wall. 3-4 months ago. Jeff Schmitt refused to replace it and offered to pay only half. We'll keep the tire we bought to get us there and buy our next car somewhere else, and so will our family. Great logic, there Jeff.... read more

What a good time I had buying a Nee caddy from Collin and the team at Jeff Schmitt Cadillac, I was treated with dignity and respect- I highly recommend shopping with these folks as I had a great experience!! read more

Pull up the Jeff Schmitt Cadillac location on google and you'll see and can read my comment. I highly recommend this dealership for you next Cadillac, purchase or lease. Ask for Rob Sanders or Mario McIntosh, both of these gentlemen, are the best at getting you into the Cadillac that you want, hassle free. You'll be surprised that you can own and afford a Cadillac, and not have to settle for cars that you would normally buy. The entire Cadillac experience was easy, quick, smooth and relaxing. And it wasn't a all day process, I was in and out with my new Cadillac, in a couple of hours. I initially was going to a Ford dealership in Beavercreek, to buy a Mustang, but thought it wouldn't hurt to see what was on the Cadillac lot, and to my surprise I found a Cadillac, I was interested in and never made to the Ford dealership. I was extremely with the process and drove my new Cadillac home. This was one of the best car buying experiences I ever had. I believe I'll be a Cadillac owner for the rest of my life. The comfort, smooth ride and good looks and lines from this Cadillac, sold me. I couldn't be happier and more satisfied with my decision. If you think you can't afford a Cadillac, drive to the Beavercreek location, and see what Rob Sanders and Mario McIntosh, can do for you; you won't be disappointed! Driving in style and luxury, is just what, Jeff Schmitt Cadillac, will have you in. Check them out! read more

Basically charged me $140 to tell me my brakes are okay,, but they don't know why the abs light is on. Older 2003 cts, they didn't have the proper diagnostic equipment to do an inspection. So I left with the same problem I had before, brake light, and and traction control light. They said something was not original so they could not get a code. But a good parts replacer( so called mechanic )could have found a way to do a complete diagnostic. read more

Good news, was able to make a service appointment for the very next day. Not so good news, quoted $385 for throttle body repair plus oil change for total of $445. Bad news; when I picked up the car they charged me $564 total. I have now experienced what I long ago heard; Jeff Schmitt dealer has a bad reputation. I will go back to Voss in the future! read more

This is my third purchase from Jeff Schmitt and my second purchase from the Cadillac dealership. I have always received an exceptional experience with all my purchases through the years. On this purchase our salesman, Tim, was honest, fair and forthcoming. Tim knew what I wanted in a vehicle and found the perfect one for me. I could text him day or night with questions and he always replied within a reasonable time. He stayed past his working hours several times so I could test drive, or so he could explain the differences between vehicles and models. The Finance Director, Kelley, was also top notch!! She did not just get me approved, but continued looking to find the best deal possible. Between the two of them, I felt no pressure, and everything was done professionally without feeling stuffy or condescending. I highly recommend Jeff Schmitt Cadillac!! read more

Great experience buying from the team at Jeff Schmitt. Low pressure sales great knowledge of the vehicles. Really went the extra distance... Thanks for the professional atmosphere and delivery.. balloons made the wife's day read more

I initially had questions as my credit isn't the greatest it could be. My friend stated he had worked with Rob Sanders from Jeff Schmidt Cadillac but he could work at any Jeff Schmidt Auto Group, he got me preapprived and driving my new car within a matter of hours. Rob did everything from finding me my perfect car to getting a great price. Rob was amazing but then there is Mario, he's like the big guy there. He is a great guy and worked really hard for me and I got a wonderful deal. They then let me meet with Robb Terrill the finance guy, never had so much fun signing for monthly payments. It was an incredible experience and I would not ever think of buying a car from anywhere else. He also got me additional savings and a free window tint. I got more than I asked for in a deal. When looking for a car go nowhere else! read more

Worst dealership experience ever. Very rude and unexperienced assistant manager and terrible after the sale support

The people at this dealership are what makes it the only place I will ever take my car. Shonda, particularly, is the reason to come here. Jeff Schmitt car prices are a bit on the high side but the service department is worth every penny. They break the stereotype of a car dealership everyday. read more

Worst customer service ever! I brought my SRX in for an evaluation due to low oil pressure light coming on. Was told by the salesman that they needed to do the evaluation to determine issues. They determined that the issues were related to timing chain and oil pump. The salesman stated that these parts needed changed and would correct the issues. $3100.00....After the repairs were made, I made it approximately 15 miles before the same stop engine-oil pressure light came on. They towed it back to the shop and later called me stating that I would need to authorize another $800-$1000 to drop the oil pan and check the oil pickup which should have been done prior. They charged me for an oil pump however the service manager admitted they had not changed it and I needed to authorize the additional money to change it out for free. I already paid for that!!!!! They also stated on my final receipt that I denied them dropping the oil pan to check the oil pickup and screens. That was the issue I brought it in for!!!!! These guys were not professional and I would not recommend using them. read more

I brought my car in two weeks ago with traction problems and misfire issues, when I picked up my car and drove it home it was doing the same thing misfiring. I don't understand why the issue was not taken care of from the beginning makes me wonder the integrity of the service I am receiving. read more

Jeff Schmitt Cadillac (Beavercreek) continues to impress me with their friendly, professional, and very respectful staff. Yesterday, I went in to inquire about my inoperable 5 button keyless remote. My salesman, Blaine Vencill was very helpful in getting the ball rolling. However, Shanda (Service Manager) was very instrumental in resolving the issue and getting me on my way again. I have been totally impressed with the entire experience at Jeff Schmitt Cadillac: from my initial inquiries, our purchase experience and the continual maintenance care for our 2013 Cadillac XTS. I speak very highly about the dealership to my friends and will continue to do so. Thanks for an overall great experience.... bb read more

Don't buy from Jeff Schmitt Cadillac in Ohio I purchased a 2012 CTS-V Wagon with 22K miles on it from Jeff Schmitt Cadillac in Ohio and they told me it included the Certified Pre-Owned warranty. I live out of state (Florida) so after owning it for a while I took it in for some warranty work and my local Cadillac dealer told me it was out of the standard warranty and was not a CPO vehicle. Meaning it was never certified by Jeff Schmitt Cadillac. After going back and forth with them for months including a call with Jay Schmidt who admitted I paid for the warranty but they never turned in the paperwork or the money for the warranty to Cadillac I was beyond frustrated and upset. They kept promising they would take care of it but they didn't. Thankfully my local dealer - Ed Morse Cadillac took care of getting the car under warranty for me. Something they didn't have to do. I will be purchasing a new CTS-V sedan and it won't be from Jeff Scmitt Cadillac. I should have done my homework before buying from Jeff Scmitt Cadillac as this seems to be normal business for this company. They paid over 600k to settle 16 civil lawsuits for ripping off customers at some of their other dealerships. Just Google it. Thanks again to Ed Morse Cadillac of Tampa for restoring my faith in Cadillac. read more

The customer service I was received was bad! They had my car for 3 days the previous week the day i received it back the engine light on why was that not brought to our attention during the first service appointment Called in to make appointment it took 2 calls to receive a return call the young man stated all we needed to do was drop of the Cadillac and a loaner would be ready however when we arrived a different story no car available an it would be a cost to look at it 125.00 that was not shared at the time of the appointment.. the Service Manager and staff was condescending I had an funeral to get to their only response was we can take you home when the driver returns ???? I had a meltdown in the parking lot alone no one around I walked back into the shop all eyes on me they stated I created confusion sitting at their desk they had no idea what happen nor did they ask ... just assumed we purchased one car from them and one from another Cadillac dealer. I will never purchase again or return for service once you sign the papers for the sale they could care less ... read more

Yesterday, April 23 2017, I purchased my third vehicle from Jeff Schmitt Auto Group. I will never go anywhere else! Malcolm Worth has helped me purchase the last two and I could not be happier. Mr. Worth is WONDERFUL at matching customers to vehicles, he has picked my last two perfectly! Please go down and talk to him if you are considering buying a new vehicle! The staff from start to finish are professional and friendly and are dedicated to customer service! read more

Went to the dealer who we bought a car from 2 months ago. Hunter, in Service, was rude. Made a promise, but didn't listen to the problem, and didn't keep the promise. So it didn't get fixed. Then they charged us $314.61 for looking at the car. What a rip off! Sales does a good job selling, then service backs them up by screwing the customer! Save your money & choose a reputable place to care for your car. read more

I recently purchased a used cat from Jeff Schmitt Cadillac and so far I'm very happy with my purchase. Rob Sanders helped me with my purchase but did not pressure me in anyway, which I appreciate. Seems to be a nice group of people working there. read more

Had my car towed in for a diagnosis on Sunday because I bought the car with a warranty from them. They first diagnosed the car with failed spark plugs (cost $522), they then told me it was the crank shaft ($1000 just to find out if that was the issue) They then told me that I needed two catalytic converters and an O2 sensor. ($1700 and they were not sure that was the problem). Luckily they did not disassemble the engine for $1000 before they found the exhaust issue. After 5 days of them nickel and dimming me I decided to have the car towed to another shop on Friday. I was charged the $522 for the spark plug change. The car arrived at the other shop and the mechanic there immediately called me telling me that there was a lot of things that Jeff Schmitt has on the service slip that had not actually been performed. He then went ahead and re diagnosed the problem. The car was up and running before I even got home from work that day. We went and picked the car up and all that needed replaced was one catalytic converter and a coil pack and 1.25 hours of labor totaling $450. The "tune up my car received from Jeff Schmitt was most likely not needed. It was probably the coil pack the whole time. During the whole process I was not treated with respect and the service manager would not give myself or my wife the time of day. When my wife picked up the care the cashier was looking at the slip and said to my wife, "wow this can't be right", This service should not cost this much". She called the service manager and asked him to take a look at it and my wife told me that the woman eyes got real big and she just said "OK, very sorry". So apparently the manager gave her an ear full. Everyone in the service department that I spoke to is untrustworthy and uncaring for their customers. I will NEVER return!!! The only reason I gave one star is because it is not an option to give zero. read more